Kwikset Smartcode 914 User manual

©2018 Spectrum Brands, Inc.
Programming and Troubleshooting Guide
Mastercode 2
Troubleshooting: Installation 8
Troubleshooting: Door Jamming and Door Handing 10
Troubleshooting: Keypad 14
Troubleshooting: Smart Home Systems 15
Troubleshooting: Battery 17
Battery FAQ 18
61883 Rev 02
1 / 18
Technical Support
1-866-863-6584
www.kwikset.com
1
3
2
4
5
6
7

©2018 Spectrum Brands, Inc.
Mastercode
Programming timeout: If no button is pressed for ve seconds, the system will time out
(indicated by three beeps and a red ashing keypad), and you will need to restart the procedure.
1. Keep door open. Press and HOLD the Program button until the keypad
ashes green (about 5 seconds).
2. Enter new Mastercode.
3. Press Lock button once.
4. Re-enter Mastercode.
5. Press Lock button once.
If programming is successful, the keypad will flash green once with
one beep.
If programming is unsuccessful, the keypad will ash red three times
with three beeps. Make sure the Mastercode has not already been
programmed. Attempt the procedure again, making sure to enter the
same new Mastercode in step 2 and 4.
6. Make sure switch #3 is on, and press the Program button once. If you
hear three beeps and see the keypad ash green, the Mastercode is
enabled.
Note: The lock will time out after ve seconds.
Using a Mastercode is an optional, added-security measure. It is not enabled by default. A Mastercode is
used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed
as a user code, though this is not recommended). The Mastercode must be 4-8 digits.
61883 Rev 02
2 / 18
Technical Support
1-866-863-6584
www.kwikset.com
1
A
B
About the Mastercode
Enabling and Setting the Mastercode

©2018 Spectrum Brands, Inc.
1. Keep door open. Press the Program button once. The keypad will ash
green and you will hear three beeps.
2. Enter Mastercode.
3. Press Lock button once.
4. Enter new user code.
5. Press Lock button once.
If programming is successful, the keypad will flash green once with
one beep.
If programming is unsuccessful, the keypad will ash red three times with
three beeps. Make sure the user code is not a duplicate and that it is
between 4 and 8 digits during your next attempt. Make sure the lock has
room for an additional code. If all user codes are lled, delete a code to make
room for this one. Make sure to enter a valid Mastercode in step 2.
6. While the door is open and locked, test the user code to make
sure it unlocks the door.
The procedure for adding user codes is different when the Mastercode is enabled. For instuctions on how
to add user codes when the Mastercode is disabled, see the Installation and User Guide that came with
your lock.
61883 Rev 02
3 / 18
Technical Support
1-866-863-6584
www.kwikset.com
CAdding User Codes with the Mastercode Enabled

©2018 Spectrum Brands, Inc.
1. Keep door open. Press the Program button once. The keypad will ash
green and you will hear three beeps.
2. Press Lock button once.
3. Enter Mastercode.
4. Press Lock button once.
5. Enter user code to be deleted.
6. Press Lock button once.
7. Re-enter user code to be deleted.
8. Press Lock button once.
Procedure continued on next page
61883 Rev 02
4 / 18
Technical Support
1-866-863-6584
www.kwikset.com
DDeleting a Single User Code with the Mastercode Enabled

©2018 Spectrum Brands, Inc.
If programming is successful, the keypad will flash green once with
one beep.
If programming is unsuccessful, the keypad will ash red three times with
three beeps. Make sure to enter the same valid code in steps 5 and 7.
Make sure to enter a valid Mastercode in step 3.
9. While the door is open and locked, test the user code to make sure it
no longer unlocks the door.
1. Keep door open. Press the Program button once. The keypad will ash
green and you will hear three beeps.
2. Press Lock button once.
3. Enter Mastercode.
4. Press Lock button once.
5. Press “9” six times.
6. Press Lock button once.
Procedure continued on next page
61883 Rev 02
5 / 18
Technical Support
1-866-863-6584
www.kwikset.com
EDeleting All User Codes with the Mastercode Enabled

©2018 Spectrum Brands, Inc.
7. Press “9” six times.
8. Press Lock button once.
If programming is successful, the keypad will flash green once with
one beep.
If programming is unsuccessful, the keypad will ash red three times with
three beeps. Make sure to enter a valid Mastercode in step 3 during your
next attempt.
9. Press the Lock button while the door is open and unlocked. If
the latch bolt does not extend to lock, then all codes have been
successfully deleted.
61883 Rev 02
6 / 18
Technical Support
1-866-863-6584
www.kwikset.com

©2018 Spectrum Brands, Inc.
1. Keep door open. Press and HOLD the Program button until the keypad
ashes green (about 5 seconds).
2. Press Lock button once.
3. Enter Mastercode.
4. Press Lock button once.
5. Re-enter Mastercode.
6. Press Lock button once.
If programming is successful, the keypad will flash green once with
one beep.
If programming is unsuccessful, the keypad will ash red three times with
three beeps. Make sure the Mastercode has been enabled before trying
to disable it. Attempt this procedure again, making sure to enter the same
Mastercode in steps 3 and 5.
7. Make sure switch #3 is on, and then press the Program button once.
If you don’t immediately hear three beeps and see the keypad ash
green, the Mastercode is disabled.
Note: The lock will time out after ve seconds.
61883 Rev 02
7 / 18
Technical Support
1-866-863-6584
www.kwikset.com
FDisabling and Deleting the Mastercode

©2018 Spectrum Brands, Inc.
Troubleshooting: Installation
If you encounter any of the problems above, the deadbolt latch may be
installed upside down. Remove the interior assembly, mounting plate,
and exterior assembly from the door, and look at the latch inside the
door hole.
If the word “UP” is upside down and at the bottom of the latch, the latch
is installed incorrectly.
Reinstall the latch, making sure the word “UP” faces upward.
61883 Rev 02
8 / 18
Technical Support
1-866-863-6584
www.kwikset.com
2
A
B
C
The interior mounting screws are dicult to tighten.
The interior and exterior assembly won’t mount parallel to the door edge.
The interior assembly does not fit on the mounting plate.

©2018 Spectrum Brands, Inc.
If the interior assembly is not installed on the door, place the interior
cover over it. Align the hole in the turnpiece with the shaft.
The turnpiece should be able to rotate to the vertical position.
Vertical
If it cannot rotate to the vertical position, use force to rotate the turnpiece
clockwise until it clicks. The turnpiece should now be able to rotate to the
vertical position.
Vertical
If the interior assembly is installed on the door, and the turnpiece cannot
rotate to a vertical position, perform the door handing process. See the
Installation and User Guide for more details.
The turnpiece was rotated past its normal range.
61883 Rev 02
9 / 18
Technical Support
1-866-863-6584
www.kwikset.com
DThe turnpiece is upside down, or it cannot rotate to a vertical position.

©2018 Spectrum Brands, Inc.
Troubleshooting: Door Jamming and Door Handing
The door handing process was not executed
during installation.
Perform the door handing process in the Installation Guide.
The hole in the door is misaligned.
Disassemble the lock, and reinstall it without the adapter ring on the
exterior side of the door.
The wrong deadbolt latch is installed.
SmartCode deadbolts require a tapered latch bolt for ease of operation.
If the latch being used is from an older lock, it will likely not have a
tapered latch bolt. Remove the lock from the door, including the old
latch. Replace with the new tapered latch that came with the lock and
reinstall the lock.
The deadbolt latch and strike are misaligned,
causing the latch to bind.
Adjust the tab of the lower strike (for your knob or lever) to help align the
upper latch and strike so that the upper latch bolt enters the strike when
the door is locked. If needed, call Kwikset to order a warped door kit.
The lower latch and lower strike (for your knob
or lever) are misaligned, putting too much
load on the deadbolt latch.
As a test, rotate the turnpiece on the deadbolt so the latch is retracted
(unlocked), and close the door. If you have to push, pull or lift the door to
get it to close, adjust the position of the lower strike.
61883 Rev 02
10 / 18
Technical Support
1-866-863-6584
www.kwikset.com
3
A
B
The lock jams and the turnpiece does not rotate smoothly.
The lock beeps, the keypad flashes red, and the door cannot lock.

©2018 Spectrum Brands, Inc.
The hole in the door frame for the latch bolt is
not drilled deep enough.
Make sure the hole in the door frame is drilled at least 1” (25 mm) deep.
The mounting plate is placing tension on the
torque blade.
Attempt to lock and unlock the door with the key. If it is unable to rotate,
remove the interior assembly from the mounting plate. Test the key
again. If it is still unable to rotate, loosen the screws on the mounting
plate and reposition the plate so there is no tension on the cylinder
torque blade. Make sure the latch bolt can operate smoothly with the key
and reinstall the interior assembly.
The turnpiece was rotated
past its normal range.
See page 9.
The battery level is too low.
Rotate the interior turnpiece to manually lock the door, then rotate it again
to unlock the door. Remove the battery pack, and replace the batteries
with a new set of good quality disposable alkaline batteries. Reinstall the
battery pack.
Press the lock button on the exterior keypad or execute a lock command
inside your smart home app to lock the door.
61883 Rev 02
11 / 18
Technical Support
1-866-863-6584
www.kwikset.com

©2018 Spectrum Brands, Inc.
The lock interior is not mounted perpendicular
to the ground.
Remount lock interior assembly as illustrated in the Installation Guide.
The hole in the door is misaligned.
Disassemble the lock, and reinstall it without the adapter ring on the
exterior side of the door.
The battery level is too low.
This is indicated by the keypad ashing red three times with three beeps.
Use a fresh set of batteries, and perform the door handing process again.
The latch and strike are misaligned, causing
the latch to bind.
If you have not already done so, perform the door handing process while
the door is open. If it is successful only when the door is open, the latch
and strike are not aligned as they should be. Ensure door preparation is
in accordance with the door drilling instructions, available online.
61883 Rev 02
12 / 18
Technical Support
1-866-863-6584
www.kwikset.com
CThe Status LED is solid red after the door handing process.

©2018 Spectrum Brands, Inc.
The door handing process was not performed
correctly.
Make sure to press and hold the Lock button until the battery pack is
fully inserted into the interior assembly and the latch bolt starts to move
on its own.
The mounting plate is placing tension on the
torque blade.
See page 11.
The latch and strike are misaligned, causing
the latch to bind.
If you have not already done so, perform the door handing process while
the door is open. If it is successful only when the door is open, the latch
and strike are not aligned as they should be. Ensure door preparation is
in accordance with the door drilling instructions, available online.
The keypad is unresponsive.
Make sure switch #3 is on. Use a fresh set of batteries and perform
the door handing process. If the latch does not extend or retract, and
the lock does not beep, press each individual key on the keypad (one
at a time) and listen for beeping sound. If no beeping is heard, this is a
keypad error. Contact Technical Support for further troubleshooting.
61883 Rev 02
13 / 18
Technical Support
1-866-863-6584
www.kwikset.com
DThe deadbolt latch does not extend or retract on its own during
the door handing process.

©2018 Spectrum Brands, Inc.
Troubleshooting: Keypad
Keypad error test
Install a fresh set of batteries and turn switch #3 to the ON position. Test
each button on the keypad (one at a time) and listen for a beep on each
button press. If beeping is not heard on all buttons, contact Technical
Support for further troubleshooting.
Keypad lockout
If three incorrect codes were entered within one minute, the keypad will
lock for 60 seconds.
No user codes are programmed.
If there are no codes in the lock, the lock button will not lock the door.
Program at least one user code and test the Lock button again.
The door handing process was not executed.
Perform the door handing process, following the instructions inside the
installation guide.
The battery is too low to lock the door.
This is indicated by the keypad ashing red three times with three beeps.
Remove the batteries and replace with a fresh set.
The mounting plate is placing tension on the
torque blade.
See page 11.
The turnpiece was rotated
past its normal range.
See page 9.
61883 Rev 02
14 / 18
Technical Support
1-866-863-6584
www.kwikset.com
4
A
B
The keypad is unresponsive.
The Lock button does not lock the door.

©2018 Spectrum Brands, Inc.
Troubleshooting: Smart Home Systems
The lock was not removed completely from
another network before being paired with the
new network.
Follow your smart home system’s instructions to remove (exclude/unpair)
the device from any other network. Then, attempt to pair (add/include)
the lock again.
The lock is not close enough to the controller.
Some Z-wave systems require that the lock be within 12” of the
controller during the pairing process. If the lock has already been
installed on the door, remove the interior assembly from the mounting
plate. Make sure the batteries are installed, and bring the interior
assembly next to the controller. Follow your smart home system’s
instructions to begin pairing at the controller. The lock may need to
remain stationary for 60 seconds during pairing.
Z-Wave
Controller
12"
305 mm
Note: Some locks have an anti-tamper alarm that will sound if the
interior is disconnect from the exterior. If this alarm is heard, perform the
following:
a. Remove the battery pack from the interior.
b. Remove the exterior assembly from the door.
c. Connect the cable from the exterior assembly to the interior
assembly.
d. Reinstall the battery pack.
e. Perform the pairing process while the interior and exterior are
connected.
Z-Wave
Controller
12"
305 mm
61883 Rev 02
15 / 18
Technical Support
1-866-863-6584
www.kwikset.com
4
AThe lock fails to pair with a Z-wave smart home system.

©2018 Spectrum Brands, Inc.
The system needs a repeater or router to
reach the lock.
Adding repeaters to your system may help communication between your
lock and the controller, especially if they are far away from each other.
The network configuration changed.
If any repeaters or routers in the system were moved since adding the
lock to the system, perform the “rediscover” process in your system’s
user interface.
The lock is in sleep mode.
If the lock has been unable to communicate with the system after
multiple attempts, it will go into sleep mode. Lock and unlock the door
with a key so that the lock status transmits to the system. If it still does
not communicate, remove (exclude/unpair) the lock from your system.
Then, pair (add/include) the lock with your system again. If the problem
persists, add a repeater or router between the controller and lock if none
presently exist in the system.
The light module or switch is not beaming
capable.
Z-Wave locks: Ensure the light module or switch located between the
controller and lock is beaming capable.
ZigBee locks: Ensure the router is reachable by both controller and lock.
61883 Rev 02
16 / 18
Technical Support
1-866-863-6584
www.kwikset.com
BI can see the lock in my controller, but I can’t control it from the controller.
1. Reboot the lock:
a. Remove the battery pack from the lock.
b. Press the "Program" button for 5 seconds and then the "A"
button for 5 seconds.
c. If TS (touchscreen controller) shows low battery trouble for
the lock subjected to the rmware update then install new
batteries in pack.
d. Replace the battery pack into the lock.
e. If lock still fails to OTA update rmware, proceed to Step 2.
2. Delete, default, and pair lock again:
a. Delete the lock from TS (touchscreen controller).
b. Perform a factory reset:
i. Remove the battery pack from the lock.
ii. Press the "Program" button for 5 seconds and then
the "A" button for 5 seconds.
iii. Press and hold the "Program" button while
reinserting the battery pack. Keep holding the button
for 30 seconds until the lock beeps and the status
LED ashes red.
iv. Press the "Program" button momentarily.
v. After several seconds, the lock will ash the status
LED red and green several times and beeps twice
(if audio is enabled) to indicate factory reset is
complete.
c. For model 910 or 914, perform handing on the lock. For
model 916, it will automatically perform handing.
d. Pair the lock with TS again.
e. If lock still fails to OTA update rmware, proceed to Step 3.
3. If lock still fails to OTA update rmware after going through steps
1 and 2, it is recommended that your MSO/service provider contact
Kwikset/Weiser for advanced replacement of the lock.
CThe lock fails to update or pair with a service provider's ZigBee smart
home system.
Lock fails to OTA (Over the Air) update firmware.

©2018 Spectrum Brands, Inc.
Troubleshooting: Battery
The lock must be replaced. Contact Technical Support.
Keypad error.
See “Keypad error test” on page 14.
The Wireless Card LEDs are staying on.
Remove the battery pack, press and hold the program button for 10
seconds. Replace the battery pack. If the Wireless Card LEDs continue
to stay on, contact Technical Support.
The smart home system’s user interface falsely
reports a low battery.
If you receive an alert from your smart home system indicating that
the battery is low, conrm this is true at the lock. Turn on switch #1 so
that the status LED ashes every six seconds. If the LEDs turn amber
or green, followed by a red ash, the battery is low. If the red ash is
not seen, the battery is not low. This is an error on the smart home
system side that will often be xed when the lock is manually locked or
unlocked.
The smart home system controller’s
communication with the lock is draining the
battery.
Remove the lock from your system. Put a new set of batteries in the
lock. Operate the lock in stand-alone mode for a week. If the batteries
drain within the week, the problem resides in the lock. If the batteries do
not drain, the problem may be the smart home controller. Call Technical
Support.
The smart home system controller’s ping
frequency is too high.
Decrease the ping frequency from the controller to the lock to the lowest
possible setting.
To ensure proper operations post power cycle, allow 30 seconds
between battery removal and replacement. If the lock still displays low
battery behavior and/or fails to join/rejoin a ZigBee network, remove
the battery pack, press and hold the program button for 5 seconds then
press and hold button A for 5 seconds. Replace the battery pack.
DThe lock still shows low battery behavior locally and/or on SmartHome console
after fresh batteries were installed:
61883 Rev 02
17 / 18
Technical Support
1-866-863-6584
www.kwikset.com
5
A
B
The batteries drain within one day.
The batteries drain within one week.
CThe batteries drain within a few weeks.

©2018 Spectrum Brands, Inc.
Battery FAQ
How long will the lock operate on a set of
batteries?
Based on 10 operations per day, a single, new set of Alkaline batteries
will operate the lock for over a year.
What type of batteries do you recommend?
For best results, use new non-rechargeable Alkaline batteries only.
I am planning to be away for several months.
Will my lock operate when I get back?
When the system is idling, it consumes minimum power (very close to
battery shelf life.) With alkaline batteries, the lock should be operable
after years of idle.
I replaced my batteries less than a year ago
and need to replace them again.
Check your door alignment. If the deadbolt makes several unsuccessful
attempts to lock or unlock the door, it may mean that the door is warped
and the latch does not line up correctly with the strike. Operating the
lock excessively reduces battery life. Avoid turning on the keypad light
unnecessarily.
What settings should I use to get the
maximum battery life out of my lock?
Set switches #1, #2, and #3 to the OFF position.
61883 Rev 02
18 / 18
Technical Support
1-866-863-6584
www.kwikset.com
6