Kwikset Smartcode 914 User manual

©2018 Spectrum Brands, Inc.
Programming and Troubleshooting Guide
Mastercode 2
Troubleshooting: Installation 8
Troubleshooting: Door Jamming and Door Handing 10
Troubleshooting: Keypad 14
Troubleshooting: Smart Home Systems 15
Troubleshooting: Battery 17
Battery FAQ 18
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Mastercode
Programming timeout: If no button is pressed for ve seconds, the system will time out
(indicated by three beeps and a red ashing keypad), and you will need to restart the procedure.
1. Keep door open. Press and HOLD the Program button until the keypad
ashes green (about 5 seconds).
2. Enter new Mastercode.
3. Press Lock button once.
4. Re-enter Mastercode.
5. Press Lock button once.
If programming is successful, the keypad will flash green once with
one beep.
If programming is unsuccessful, the keypad will ash red three times
with three beeps. Make sure the Mastercode has not already been
programmed. Attempt the procedure again, making sure to enter the
same new Mastercode in step 2 and 4.
6. Make sure switch #3 is on, and press the Program button once. If you
hear three beeps and see the keypad ash green, the Mastercode is
enabled.
Note: The lock will time out after ve seconds.
Using a Mastercode is an optional, added-security measure. It is not enabled by default. A Mastercode is
used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed
as a user code, though this is not recommended). The Mastercode must be 4-8 digits.
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About the Mastercode
Enabling and Setting the Mastercode

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1. Keep door open. Press the Program button once. The keypad will ash
green and you will hear three beeps.
2. Enter Mastercode.
3. Press Lock button once.
4. Enter new user code.
5. Press Lock button once.
If programming is successful, the keypad will flash green once with
one beep.
If programming is unsuccessful, the keypad will ash red three times with
three beeps. Make sure the user code is not a duplicate and that it is
between 4 and 8 digits during your next attempt. Make sure the lock has
room for an additional code. If all user codes are lled, delete a code to make
room for this one. Make sure to enter a valid Mastercode in step 2.
6. While the door is open and locked, test the user code to make
sure it unlocks the door.
The procedure for adding user codes is different when the Mastercode is enabled. For instuctions on how
to add user codes when the Mastercode is disabled, see the Installation and User Guide that came with
your lock.
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CAdding User Codes with the Mastercode Enabled

©2018 Spectrum Brands, Inc.
1. Keep door open. Press the Program button once. The keypad will ash
green and you will hear three beeps.
2. Press Lock button once.
3. Enter Mastercode.
4. Press Lock button once.
5. Enter user code to be deleted.
6. Press Lock button once.
7. Re-enter user code to be deleted.
8. Press Lock button once.
Procedure continued on next page
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DDeleting a Single User Code with the Mastercode Enabled

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If programming is successful, the keypad will flash green once with
one beep.
If programming is unsuccessful, the keypad will ash red three times with
three beeps. Make sure to enter the same valid code in steps 5 and 7.
Make sure to enter a valid Mastercode in step 3.
9. While the door is open and locked, test the user code to make sure it
no longer unlocks the door.
1. Keep door open. Press the Program button once. The keypad will ash
green and you will hear three beeps.
2. Press Lock button once.
3. Enter Mastercode.
4. Press Lock button once.
5. Press “9” six times.
6. Press Lock button once.
Procedure continued on next page
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EDeleting All User Codes with the Mastercode Enabled

©2018 Spectrum Brands, Inc.
7. Press “9” six times.
8. Press Lock button once.
If programming is successful, the keypad will flash green once with
one beep.
If programming is unsuccessful, the keypad will ash red three times with
three beeps. Make sure to enter a valid Mastercode in step 3 during your
next attempt.
9. Press the Lock button while the door is open and unlocked. If
the latch bolt does not extend to lock, then all codes have been
successfully deleted.
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1. Keep door open. Press and HOLD the Program button until the keypad
ashes green (about 5 seconds).
2. Press Lock button once.
3. Enter Mastercode.
4. Press Lock button once.
5. Re-enter Mastercode.
6. Press Lock button once.
If programming is successful, the keypad will flash green once with
one beep.
If programming is unsuccessful, the keypad will ash red three times with
three beeps. Make sure the Mastercode has been enabled before trying
to disable it. Attempt this procedure again, making sure to enter the same
Mastercode in steps 3 and 5.
7. Make sure switch #3 is on, and then press the Program button once.
If you don’t immediately hear three beeps and see the keypad ash
green, the Mastercode is disabled.
Note: The lock will time out after ve seconds.
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FDisabling and Deleting the Mastercode

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Troubleshooting: Installation
If you encounter any of the problems above, the deadbolt latch may be
installed upside down. Remove the interior assembly, mounting plate,
and exterior assembly from the door, and look at the latch inside the
door hole.
If the word “UP” is upside down and at the bottom of the latch, the latch
is installed incorrectly.
Reinstall the latch, making sure the word “UP” faces upward.
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The interior mounting screws are dicult to tighten.
The interior and exterior assembly won’t mount parallel to the door edge.
The interior assembly does not fit on the mounting plate.

©2018 Spectrum Brands, Inc.
If the interior assembly is not installed on the door, place the interior
cover over it. Align the hole in the turnpiece with the shaft.
The turnpiece should be able to rotate to the vertical position.
Vertical
If it cannot rotate to the vertical position, use force to rotate the turnpiece
clockwise until it clicks. The turnpiece should now be able to rotate to the
vertical position.
Vertical
If the interior assembly is installed on the door, and the turnpiece cannot
rotate to a vertical position, perform the door handing process. See the
Installation and User Guide for more details.
The turnpiece was rotated past its normal range.
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DThe turnpiece is upside down, or it cannot rotate to a vertical position.

©2018 Spectrum Brands, Inc.
Troubleshooting: Door Jamming and Door Handing
The door handing process was not executed
during installation.
Perform the door handing process in the Installation Guide.
The hole in the door is misaligned.
Disassemble the lock, and reinstall it without the adapter ring on the
exterior side of the door.
The wrong deadbolt latch is installed.
SmartCode deadbolts require a tapered latch bolt for ease of operation.
If the latch being used is from an older lock, it will likely not have a
tapered latch bolt. Remove the lock from the door, including the old
latch. Replace with the new tapered latch that came with the lock and
reinstall the lock.
The deadbolt latch and strike are misaligned,
causing the latch to bind.
Adjust the tab of the lower strike (for your knob or lever) to help align the
upper latch and strike so that the upper latch bolt enters the strike when
the door is locked. If needed, call Kwikset to order a warped door kit.
The lower latch and lower strike (for your knob
or lever) are misaligned, putting too much
load on the deadbolt latch.
As a test, rotate the turnpiece on the deadbolt so the latch is retracted
(unlocked), and close the door. If you have to push, pull or lift the door to
get it to close, adjust the position of the lower strike.
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The lock jams and the turnpiece does not rotate smoothly.
The lock beeps, the keypad flashes red, and the door cannot lock.