LAVAZZA KLIX Advanta User manual

KLIX®Advanta
Operator’s Manual
Lavazza Professional, Incorporated 2023, Issue 1

KLIX®Advanta Operator’s Manual
Page 2
Contents
1. General Information 3
2. Specications 4
3. Your KLIX®Advanta Machine 5
3.1 Cleaning and maintenance 7
3.2 Operator Menu 7
3.3 Product Re-Filling 8
3.4 Changing a Drink 9
3.5 Emptying the Cash Box 11
3.6 Moving the Machine 12
3.7 Machine Storage 12
4. Setting to ‘Free Vend’ or ‘Pay Vend’ 13
5. Payment Systems 14
6. Changing a Drink’s Price 15
7. Round Buying 16
8. Machine Audits 17
9. Water Filter 18
10. Troubleshooting 20
11. Contact Details 23

KLIX®Advanta Operator’s Manual
Page 3
1. General Information
Except as permitted under relevant local legislation, no part of this operator’s manual may
be copied, translated, transmitted, or distributed in any form without prior permission of
Lavazza Professional. Lavazza Professional reserves the right to change the machine or
machine specication at any time.
Whilst every effort has been made to ensure that the information in this operator’s manual
is accurate, Lavazza Professional disclaims any liability for any direct or indirect losses
arising from use or reliance on the information included in this operator’s manual. For
information about the availability of translated versions of this operator’s manual, please
contact Lavazza Professional.

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2. Specications
*** Weight included Telemetry & Coin Mech
Specications Advanta Machine
Average Cup Capacity
(based on standard 7oz coffee cup) 1232
Voltage (V) 230
Frequency (Hz) 50
Input Power (kW) 2.650
Protection Class Class I
Operating Ambient (°C) 5-30
Recommended Minimum Water Pressure (Bar) 2.0
Maximum Water Pressure (Bar) 7.0
Weight (kg) 153 ***
A-weighted Sound Pressure Level (dB) <70
Operating Temperature (°C) 5 to 30
Storage Temperature (°C) -5 to 50
Machine Size (W x D x H) 638 x 727 x 1836
Ready to Vend from room Temperature.
Start Temperature 20°C (mins) 15
Hot Drink Temperature – in cup (°C) 75 (70-85)
Cold Drink Temperature – in cup (°C) 8 (4-12)

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3. Your KLIX®Advanta Machine
KLIX® Advanta is a oor standing, touch screen operation, in-cup vending machine offering
great tasting hot and cold drinks. The in-cup system ensures consistent product quality,
reliability, simplicity, and choice.
Key External Components of the KLIX®Advanta
Touch screen for
product selection
Coin return knob
Door lock handle
Coin slot
KLIX Key
Coin return tray

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Your KLIX®Advanta Machine Continued
Key Internal Components of the KLIX®Advanta
Carousel rotate
switch
Carousel
Primary chiller
ush switch
Dispense nozzle
Splash plate
Drum assembly
Drip tray
Waste bucket
Water lter
Maintenance
card holder
Chiller ush
switch
Coin mechanism
Cleaning
instruction label
Free/Pay
vend switch
Cash box

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Your KLIX®Advanta Machine Continued
3.1 Cleaning and maintenance
For cleaning and maintenance, please refer to the Cleaning Instruction label (the green and
orange instruction label tted on the inside of the machine door).
For maximum efciency, the coin channels should be cleaned weekly. Never use solvents to
clean the coin mechanism.
3.2 Operator Menu
In order to view or change drink setup, change prices
or view the machine audits you will need to use the
‘Operator Menu’. This menu is designed to give a user-
friendly interface for your KLIX®machine.
The ‘Operator Menu’ is displayed on the touch screen
automatically when the door of the vending machine is
opened.

KLIX®Advanta Operator’s Manual
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Your KLIX®Advanta Machine Continued
3.3 Product Re-Filling
1. Open the machine door and select the Drink Setup menu. Select the required drink from
the list to rell in the carousel. The carousel will rotate and bring the stack for that drink to
the Filling Position A.
Note: The stack number stamped on the carousel should correspond to the drink selection icon
on the screen.
2. Check that the 5-digit Product Code (xxxxx) on the new cup sleeve packaging matches
the Product Code and Description shown on the screen for the congured drink. If there are
existing cups in the stack, remove the lid from the top cup of the existing stack of cups and
add the new stack.
Note: When lling with new cup stacks, always
leave a minimum of 1cm gap between the top of the
stack and the carousel. This avoids damaging cups
and jamming caused by overlling.
1cm gap

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Your KLIX®Advanta Machine Continued
! NOTE: When nishing loading, check all stacks to ensure that the cups are
pushed back and free to drop.
3. Once product has been loaded into stack,
please ensure lid in top cup is securely tted.
Note: Please do not push down excessively
when tting the lid as the cups will compact and
jam the carousel.
4. Upon closing and locking the door, the
carousel will automatically revolve to check the
stock level in each stack. Drink icons shown on
the screen to the consumer will be illuminated
on every drink selection that has sufcient
product available.
3.4 Changing a Drink
1. With the door open, in the Drink
Setup menu, select the ‘stack’
number of the drink you want to
change. The carousel will rotate to
bring that selection’s stack around
to the lling point “A” inside the
machine.
2. Remove any old product from
this stack that may still be in the
machine.

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Your KLIX®Advanta Machine Continued
3. The display will be showing the current drink settings for the selected stack; this needs to
be updated to the new drink settings.
4. From the setting panel on the right-hand
side of the screen select the ‘Code’ drop
down menu. The display will show a list of all
available drink SKU codes in numerical order.
Scroll through the list and select the drink SKU
code that matches the code on the new drink
sleeve packaging.
The code will be a 5-character code printed on
the cup sleeving above the product name.
5. The machine will display a prompt showing the drink that you are changing and the drink
you are changing to. It will ask you to Conrm or Cancel your proposed change. Pressing OK
will change the selected drink name and description. Make sure the drink name matches
the name on the product sleeving.
6. If the price of the drink needs to change,
select ‘Price’ and enter the new price.
See main section 6 for more information.

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Your KLIX®Advanta Machine Continued
7. Information about Linked Stacks:
KLIX will automatically detect if 2 or more
stacks in the carousel have the same product.
If a drink is present in more than one position,
then the machine will “Link” the stacks, (this
will be identied by a * in the top left corner
of the stack number) this will allow the drinks
to vend from these stacks in rotation when
any of the linked selection buttons are vended
from. This maintains the maximum freshness
of the product by using stacks of identical
product evenly. When there are linked stacks,
these will be shown on the drink’s setup
screen when a drink with linked stacks is
selected. ‘In the example shown, positions 11,
12 and 13 are linked.’
3.5 Emptying the Cash Box
To empty the cash box (if tted), open the
machine door. Unlock and lift the cash box
towards you, then empty. Please refer to ‘ Key
Internal Components of the KLIX Advanta ‘
diagram for cash box location.
Replace cash box.
Note: Machine will not operate if cash box is
full or not properly tted.

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Your KLIX®Advanta Machine Continued
3.6 Moving the Machine
The KLIX®machine must not be moved from its installed position. Lavazza Professional
must be consulted prior to a machine being moved/relocated. Failure to consult with
Lavazza Professional prior to moving the machine will void warranty claims for any damage
caused during, or as a result of, the move.
3.7 Machine Storage
Lavazza Professional UK recommends that KLIX®vending machines are left continuously
switched on with standby enabled to ensure the chiller remains active. If machines are
placed in storage or turned off for prolonged periods, it is recommended to consult with
Lavazza Professional Customer Service or visit www.lavazzapro.co.uk for recommissioning
and sanitisation of the machine.

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4. Setting to ‘Free Vend’ or ‘Pay Vend’
The machine is set to ‘Free Vend’ or ‘Pay
Vend’ using the switch located to the left
of the cleaning instruction poster inside
the door. To set the machine to ‘Free Vend’
or ‘Pay Vend’ simply put the switch to the
required position.
Note: The Free/Pay vend switch can be
disabled by altering the conguration settings.
Call Lavazza Professional Customer Service or
visit www.lavazzapro.co.uk for further advice
and assistance.

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5. Payment Systems
The KLIX® machine can be congured as free vend or one of the following payment
systems such as coin mechanism, KLIXKEY cashless system and a range of card/key
cashless systems.
Please contact Lavazza Professional Customer Services or visit
www.lavazzapro.co.uk for advice on what payment system would suit your needs.

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6. Changing a Drink’s Price
Individual drinks
With the door of the machine
open, select the Drink Setup
menu option.
Select the Price of the drink you want
to change and enter the new drink
price using the keypad. This will save
automatically when you navigate way
from the keyboard menu.
Single machine price
If all drinks prices are to be the same, this
can be done by selecting ‘All To Price 1’.
Note: This will set all drink prices to the
price of the rst drink in the list in stack 1.

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7. Round Buying
Round Buying is a feature of the KLIX® system which allows a user to select additional drinks
whilst a drink is being prepared, in effect queueing up a drinks order or “Round Buying”.
The consumer does not need to wait for a vend to complete before choosing another drink.
The drinks order queue will be shown along the bottom of the display whilst there are
outstanding orders in the queue. Queued up drinks will be delivered in the order they are
placed in the queue. Individual Drinks in the queue can be removed by pressing the ”X” on
the drink icon in the queue.
If the machine is set to pay vend the machine will attempt to charge for each drink in the
queue as it is made. If any change is owed to a customer after delivering all the drinks in the
queue, this will be dispensed automatically after the last queued up drink is delivered.
Round Buying mode is set as default, however if this is not required this can be disabled
in the Settings ... Operating Modes menu - Please contact Lavazza Professional Customer
Services for help with this.

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8. Machine Audits
To view the machine’s audits, please open the door and select Sales & Audits
from the main menu.
Running audits
These audit totals reect the number of
vends since the machine was rst installed
and cannot be zeroed.
Interim audits
These audit totals can be zeroed, and the
values shown are the values since the
audits were last zeroed.

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9. Water Filter
In order to maintain the ltered water quality, your lter (if tted) must be changed every
12 months or as indicated by the display warning. Under no circumstances should a lter
be left in the machine for over 12 months. Replacement lters should be ordered through
Lavazza Professional Customer Service or visit www.lavazzapro.co.uk Filters MUST be
replaced and discarded before they are a year old and tted according to instructions
outlined below.
1. Cold machines only - vend a cold drink and set to
one side. This will be used to compare and test the
water levels once a new lter is tted.
2. Open the machine door and remove the old
lter. This is done by turning the lter in an anti-
clockwise direction. Take care as the lter will be
full of water. Empty the lter into the bucket and
discard according to local regulations.
3. Remove the packaging from the new lter.
Remove the yellow plastic cap in the top of the lter.
Vend one cup

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4. Insert the lter in the lter head and twist in
a clockwise direction until the lter is screwed
in tightly.
5. For Hot Drinks only machines this
completes your lter installation.
6. For Cold Drinks, ush 2 buckets of water
through the lter, this removes trapped air
in the lter. In order to do this, press the
Flush Switch on the jetting unit in bursts of
45 seconds until the bucket is full. Empty
the bucket and repeat the ush for a second
time. The ush may have an automatic ‘time
out’. This will occur if the Flush Button is held
for longer than one minute. If this happens,
shut the door of the machine. This re-sets
the machine and the Flush Procedure can be
resumed.
7. Vend another cold drink as in Step 1. Check
the water levels are consistent. If the levels
are different, check the lter is screwed in
tightly to lter head. Repeat step 6 onwards.
8. If the cold drink water level consistency
cannot be achieved within two ush cycles,
please call Lavazza Professional Customer
Service department.
Water Filter Continued
x2 buckets full
Vend another cup

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10. Troubleshooting
10.1 General
Drink or drink category
icon is not highlighted
(greyed out)
• Check the relevant stack is not empty of cups.
• If the stack of cups is full, check that the cups are not
damaged. Remove any damaged cups and replace
undamaged cups in the stack.
• See ‘water heating fault’ and follow instructions.
• Machine may be in ‘Power Save Mode’, tap screen to
reactivate machine.
Frothed drinks not
highlighted (greyed
out)
• Check the relevant frothed drink stack contains cups.
• Open door and check error message. Closing the door
may illuminate jetted drinks again. Vend another jetted
drink to conrm if issue is resolved.
If jetted drinks are disabled again, please contact Lavazza
Professional Customer Service department.
Machine not accepting
coins
• Clean coin mechanism. Follow the instructions found
on the cleaning instruction label inside the machine
door. Check for obstructions around the cash box. Check
that cash box is not full. (See section 3.5 Emptying the
cash box.)
• Machine may be set in Free vend. Check the Free/Pay
vend switch (See Section 4 Setting the ‘Free vend’ or ‘Pay
Vend’) is on Pay Vend.
• Contact Lavazza Professional Customer Service
department.
No jetted water
delivered to cup/low
foam in cup for frothed
drinks
• Open the door and check for any error on screen.
• Check the tube clamp in front of the jet box is not
clamped over the tube.
• Check nozzle is tted correctly in the baseplate.
• Contact Lavazza Professional Customer Service
department as jet tube may be scaled.