10
Limited Warranty
True Innovations seating products are warranted against defects in material and workmanship while owned by the “Original
Purchaser”.The term “Original Purchaser” is defined as that party or entity which purchasesTrue Innovations furniture from
an authorized True Innovations retailer as shown by the original sales receipt.This warranty does not apply to “as is” or
previously owned seating products.
True Innovations warrants its products to be free from defects in materials and workmanship (normal wear and tear, fading
and stretching excepted), for ten years from the date of purchase, except as provided below under the limited warranty.
The exceptions or exclusions to this warranty are as follows:
1. Upholstery material and foam cushion material is warranted against defects in material andworkmanship fora period of
one year, beginning on the date of purchaseas shown on the original sales receipt.
2.Any warranty claim that is submitted after the limited warranty period, orwithoutproper proof of purchase will not include
the costof parts, labor, or delivery.
3.This warranty shall notapply to the True Innovations products which have been subjected to misuse, neglect, alteration,
modification, orattachments, either caused by the original purchaser, shipping,storage, accident, fire, flood,oracts of God.
In the event of a defect in material or workmanship covered by this warranty,True Innovations will repairor replace, at their
discretion,without charge the warranted furniture within a reasonable amount of time. We reserve the right to require
damaged parts to be returned to us upon request. Natural markings such as scars, brands, grain variations, wrinkles, color
variations, etc. will be considered normal characteristics and not construed as defects. We cannot warrantleather against
scratching or scuffing, as all leather is subject to blemishes with use.
For claims or questions concerning this warranty, please contact True Innovations Customer Service department on the web at
www.trueinnovations.com. Be prepared to provide your name, address, daytimephone number, the model and purchase
order number of the product, dateof purchase, and the store where it was purchased.True Innovations requires that the original
sales receipt be submitted with all requests to confirm that you are the original purchaser according to ourwritten warranty.
All warranties are limited to the original purchaser for normal use which is defined as a standard work week of forty hours by
a personweighing less than 250lbs (113kg).
Should you prefer to speak with a service representative, you may call toll free: 0-800-051-6775 (UK).