Lenovo ThinkServer RD240 Owner's manual

ThinkServerRD240
HardwareMaintenanceManual
MachineTypes:1045,1046,1047,and1048

ThinkServerRD240
HardwareMaintenanceManual
MachineTypes:1045,1046,1047,and1048

Note
Beforeusingthisinformationandtheproductitsupports,readthegeneralinformationinNoticesandthe
WarrantyandSupportInformationdocumentontheThinkServerDocumentationDVD.
FifthEdition(March2011)
©CopyrightLenovo2010,2011.
LENOVOproducts,data,computersoftware,andserviceshavebeendevelopedexclusivelyatprivateexpenseandare
soldtogovernmentalentitiesascommercialitemsasdenedby48C.F.R.2.101withlimitedandrestrictedrightsto
use,reproductionanddisclosure.
LIMITEDANDRESTRICTEDRIGHTSNOTICE:Ifproducts,data,computersoftware,orservicesaredeliveredpursuant
aGeneralServicesAdministration“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforth
inContractNo.GS-35F-05925.

Contents
Chapter1.Aboutthismanual.....1
ImportantSafetyInformation..........1
Safetystatements..............2
ImportantinformationaboutreplacingRoHS
compliantFRUs...............5
Chapter2.Generalinformation.....7
Features..................7
Specications................7
Softwareprograms..............9
EasyStartup...............9
EasyManage...............9
Reliability,availability,andserviceability......9
Chapter3.Diagnostics........11
Troubleshootingtables...........11
DVDdriveproblems...........11
Generalproblems............12
Harddiskdriveproblems.........12
Intermittentproblems..........13
Keyboard,mouse,orpointing-device
problems...............13
Memoryproblems...........15
Microprocessorproblems........16
Monitorproblems............16
Optional-deviceproblems........18
Powerproblems............19
Serialportproblems...........20
Softwareproblems...........21
UniversalSerialBus(USB)portproblems..21
Solvingpowerproblems...........21
SolvingEthernetcontrollerproblems......22
Solvingundeterminedproblems........22
Eventlogs................23
Viewingeventlogswithoutrestartingthe
server................23
Systemeventlog..............24
DiagnosticLEDsonthefrontcontrolpanel...24
Onboarddebugdigitron...........24
Chapter4.Locatingparts,controls,
LEDs,andconnectors........25
Frontview................25
Rearview.................25
Frontcontrolpanel.............26
Locatingservercomponents.........28
Locatingpartsonthesystemboard......28
Locatingconnectorsonthebackplane.....31
Chapter5.ReplacingFRUs......33
Guidelines................33
Basicguidelines............33
Systemreliabilityguidelines........34
Guidelinesfortrainedservicetechnicians....34
Inspectingforunsafeconditions......34
Guidelinesforservicingelectricalequipment.35
Workinginsidetheserverwiththepoweron...36
Handlingstatic-sensitivedevices.......36
Removingtheservercover..........37
Installing,removing,orreplacingoptionalhardware
devices.................38
Installingorremovingamemorymodule...38
Removingorinstallinginternaldrives....41
Removingorinstallingtherisercard
assembly...............52
InstallingorremovingaPCIcard......55
Installing,removing,orreplacinghardware
devices.................56
Removingorinstallingthesystemboard
battery................56
RemovingorinstallingtheRAIDcontroller..58
RemovingorinstallingtheEthernetcard...68
Removingorinstallingthemicroprocessorfan
duct.................69
Removingorinstallingthepowersupply...70
Removingorinstallingtheheatsink....74
Removingorinstallingthemicroprocessor..76
Removingorinstallingthesystemboard...80
Removingorinstallingthesystemfans...83
Completingthepartsreplacement.......86
Installingtheservercover........86
Connectingthecables..........87
Turningontheserver..........87
Updatingtheserverconguration.....87
Turningofftheserver..........88
Connectingexternaldevices.......88
Chapter6.Partslisting,RD240Types
1045,1046,1047,and1048......89
Replaceableservercomponents........90
Powercords...............100
Shipgroup................102
Chapter7.Conguringtheserver.105
UsingtheSetupUtilityprogram........105
©CopyrightLenovo2010,2011iii

StartingtheSetupUtilityprogram.....106
IntroductionoftheBIOSitems.......106
Usingpasswords............113
RAIDcontrollers..............114
UsingtheThinkServerEasyStartupprogram...114
BeforeyouusetheEasyStartupDVD....115
Setupandconguration.........115
ConguringRAID............116
Typicaloperatingsysteminstallation....116
Onboard1068ESASRAIDcontrollerConguration
Utilityprogram...............117
InstallingtheSASSGPIOcables......117
StartingtheCongurationUtilityprogram..117
AccessingtheAdapterPropertieswindow..118
SASRAIDsettings...........118
CreatingordeletingtheRAID1array....119
AccessingtheSASTopologywindow....119
ConguringtheGigabitEthernetcontroller....120
Updatingthermware............120
UsingtheEasyUpdateFirmwareUpdater
program...............120
InstallingtheThinkServerEasyManage
program.................121
AppendixA.RAIDbatterycard
assembly..............123
Specications...............123
Batterylifeanddataretentiontime.....123
AppendixB.Gettinghelpand
technicalassistance........125
Beforeyoucall...............125
Usingthedocumentation..........125
GettinghelpandinformationfromtheWorldWide
Web...................125
Callingforservice.............125
Usingotherservices............126
Purchasingadditionalservices........127
Lenovoproductservice...........127
AppendixC.Notices........129
Trademarks................130
Importantnotes..............130
Productrecyclinganddisposal........130
Particulatecontamination..........131
CompliancewithRepublicofTurkeyDirectiveon
theRestrictionofHazardousSubstances....132
Batteryreturnprogram...........132
GermanOrdinanceforWorkglossstatement...134
Electronicemissionnotices..........134
FederalCommunicationsCommission(FCC)
statement...............134
IndustryCanadaClassAemissioncompliance
statement...............134
Avisdeconformitéàlaréglementation
d'IndustrieCanada...........134
UnitedKingdomtelecommunicationssafety
requirement..............134
EuropeanUnionEMCDirectiveconformance
statement...............135
GermanyClassAcompliancestatement...135
JapanVoluntaryControlCouncilfor
Interference(VCCI)statement.......136
Lenovoproductserviceinformationfor
Taiwan................136
TaiwanClassAwarningstatement.....136
People'sRepublicofChinaClassAwarning
statement...............136
KoreaClassAwarningstatement.....137
Index.................139
ivThinkServerRD240HardwareMaintenanceManual

Chapter1.Aboutthismanual
ThisHardwareMaintenanceManualcontainsinformationtohelpyousolveproblemsthatmightoccurin
yourserver.Itdescribesthediagnostictoolsthatcomewiththeserver,errorcodesandsuggestedactions,
andinstructionsforreplacingfailingcomponents.
Replaceablecomponentsareofthreetypes:
•Self-servicecustomerreplaceableunit(CRU):Replacementofself-serviceCRUsisyourresponsibility.
IfLenovoinstallsaself-serviceCRUatyourrequest,youwillbechargedfortheinstallation.
•Optional-servicecustomerreplaceableunit:Youmayinstallanoptional-serviceCRUyourselfor
requestLenovotoinstallit,atnoadditionalcharge,underthetypeofwarrantyservicethatisdesignated
fortheserver.
•Fieldreplaceableunit(FRU):FRUsmustbeinstalledonlybytrainedservicetechnicians.
Themostrecentversionofthisdocumentisavailableat
http://www.lenovo.com/support.
BeforeservicingaLenovoproduct,besuretoread“ImportantSafetyInformation”onpage1.
Forinformationaboutthetermsofthewarrantyandgettingserviceandassistance,seetheWarrantyand
SupportInformationdocumentontheThinkServerDocumentationDVDthatcomeswithyourserver.
ImportantSafetyInformation
Besuretoreadallcautionanddangerstatementsinthisbookbeforeperforminganyoftheinstructions.
VeuillezliretouteslesconsignesdetypeDANGERetATTENTIONduprésentdocumentavantd'exécuter
lesinstructions.
LesenSieunbedingtalleHinweisevomTyp"ACHTUNG"oder"VORSICHT"indieserDokumentation,bevor
SieirgendwelcheVorgängedurchführen
LeggereleistruzioniintrodottedaATTENZIONEePERICOLOpresentinelmanualeprimadieseguireuna
qualsiasidelleistruzioni
Certique-sedelertodasasinstruçõesdecuidadoeperigonestemanualantesdeexecutarqualquer
umadasinstruções
Esimportantequeleatodaslasdeclaracionesdeprecauciónydepeligrodeestemanualantesdeseguir
lasinstrucciones.
©CopyrightLenovo2010,20111

Safetystatements
Important:Eachcautionanddangerstatementinthisdocumentislabeledwithanumber.Thisnumberis
usedtocrossreferenceanEnglish-languagecautionordangerstatementwithtranslatedversionsofthe
cautionordangerstatementintheSafetyInformationdocument.
Forexample,ifacautionstatementislabeled"Statement1,"translationsforthatcautionstatementarein
theSafetyInformationdocumentunder"Statement1."
Besuretoreadallcautionanddangerstatementsinthisdocumentbeforeyouperformtheprocedures.Read
anyadditionalsafetyinformationthatcomeswiththeserveroroptionaldevicebeforeyouinstallthedevice.
Attention:UseNo.26AWGorlargerUL-listedorCSAcertiedtelecommunicationlinecord.
Statement1
DANGER
Electricalcurrentfrompower,telephone,andcommunicationcablesishazardous.
Toavoidashockhazard:
•Donotconnectordisconnectanycablesorperforminstallation,maintenance,orrecongurationof
thisproductduringanelectricalstorm.
•Connectallpowercordstoaproperlywiredandgroundedelectricaloutlet.
•Connecttoproperlywiredoutletsanyequipmentthatwillbeattachedtothisproduct.
•Whenpossible,useonehandonlytoconnectordisconnectsignalcables.
•Neverturnonanyequipmentwhenthereisevidenceofre,water,orstructuraldamage.
•Disconnecttheattachedpowercords,telecommunicationssystems,networks,andmodemsbeforeyou
openthedevicecovers,unlessinstructedotherwiseintheinstallationandcongurationprocedures.
•Connectanddisconnectcablesasdescribedinthefollowingtablewheninstalling,moving,oropening
coversonthisproductorattacheddevices.
ToConnect:ToDisconnect:
1.TurneverythingOFF.
2.First,attachallcablestodevices.
3.Attachsignalcablestoconnectors.
4.Attachpowercordstooutlet.
5.TurndeviceON.
1.TurneverythingOFF.
2.First,removepowercordsfromoutlet.
3.Removesignalcablesfromconnectors.
4.Removeallcablesfromdevices.
Statement2
CAUTION:
Whenreplacingthelithiumbattery,useonlyPartNumber33F8354oranequivalenttypebattery.If
yoursystemhasamodulecontainingalithiumbattery,replaceitonlywiththesamemoduletype
2ThinkServerRD240HardwareMaintenanceManual

madebythesamemanufacturer.Thebatterycontainslithiumandcanexplodeifnotproperlyused,
handled,ordisposedof.Donot:
•Throworimmerseintowater
•Heattomorethan100°C(212°F)
•Repairordisassemble
Disposeofthebatteryasrequiredbylocalordinancesorregulations.
Statement3
CAUTION:
Whenlaserproducts(suchasCD-ROMs,DVDdrives,beropticdevices,ortransmitters)are
installed,notethefollowing:
•Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto
hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.
•Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespeciedherein
mightresultinhazardousradiationexposure.
DANGER
SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing.
Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical
instruments,andavoiddirectexposuretothebeam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A Laser de Classe 1
`
Statement4
≥18kg(39.7lb)≥32kg(70.5lb)≥55kg(121.2lb)
Chapter1.Aboutthismanual3

CAUTION:
Usesafepracticeswhenlifting.
Statement5
CAUTION:
Thepowercontrolbuttononthedeviceandthepowerswitchonthepowersupplydonotturnoff
theelectricalcurrentsuppliedtothedevice.Thedevicealsomighthavemorethanonepower
cord.Toremoveallelectricalcurrentfromthedevice,ensurethatallpowercordsaredisconnected
fromthepowersource.
1
2
Statement8
CAUTION:
Neverremovethecoveronapowersupplyoranypartthathasthefollowinglabelattached.
Hazardousvoltage,current,andenergylevelsarepresentinsideanycomponentthathasthislabel
attached.Therearenoserviceablepartsinsidethesecomponents.Ifyoususpectaproblemwith
oneoftheseparts,contactaservicetechnician.
Statement26
CAUTION:
Donotplaceanyobjectontopofrack-mounteddevices.
Attention:ThisserverissuitableforuseonanITpowerdistributionsystemwhosemaximumphase-to-phase
voltageis240Vunderanydistributionfaultcondition.
4ThinkServerRD240HardwareMaintenanceManual

Note:ThisproductisnotsuitableforusewithvisualdisplayworkplacedevicesaccordingtoClause2ofthe
GermanOrdinanceforWorkwithVisualDisplayUnits.
ImportantinformationaboutreplacingRoHScompliantFRUs
RoHS,TheRestrictionofHazardousSubstancesinElectricalandElectronicEquipmentDirective
(2002/95/EC)isaEuropeanUnionlegalrequirementaffectingtheglobalelectronicsindustry.RoHS
requirementsmustbeimplementedonLenovoproductsplacedonthemarketandsoldinthe
EuropeanUnionafterJune2006.ProductsonthemarketbeforeJune2006arenotrequiredto
haveRoHScompliantparts.Ifthepartsarenotcompliantoriginally,replacementpartscanalso
benoncompliant,butinallcases,ifthepartsarecompliant,thereplacementpartsmustalsobe
compliant.
Note:RoHSandnon-RoHSFRUpartnumberswiththesametandfunctionareidentiedwithunique
FRUpartnumbers.
LenovoplanstotransitiontoRoHScompliancewellbeforetheimplementationdateandexpectsitssuppliers
tobereadytosupportLenovo'srequirementsandscheduleintheEU.Productssoldin2005willcontain
someRoHScompliantFRUs.ThefollowingstatementpertainstotheseproductsandanyproductLenovo
producescontainingRoHScompliantparts.
RoHScompliantThinkServerRD240partshaveuniqueFRUpartnumbers.BeforeorafterJune2006,failed
RoHScompliantpartsmustalwaysbereplacedusingRoHScompliantFRUs,soonlytheFRUsidentiedas
compliantinthesystemHardwareMaintenanceManualordirectsubstitutionsforthoseFRUscanbeused.
ProductsmarketedbeforeJune2006ProductsmarketedafterJune2006
CurrentororiginalpartReplacementFRUCurrentororiginalpartReplacementFRU
Non-RoHSCanbeNon-RoHS
Non-RoHSCanbeRoHS
Non-RoHSCansubstitutetoRoHS
RoHSMustbeRoHS
MustbeRoHSMustbeRoHS
Note:AdirectsubstitutionisapartwithadifferentFRUpartnumberthatisautomaticallyshippedbythe
distributioncenteratthetimeoforder.
Chapter1.Aboutthismanual5

6ThinkServerRD240HardwareMaintenanceManual

Chapter2.Generalinformation
Features
TheRD240serveroffersthefollowingfeaturesandtechnologies:
•Microprocessor(s):TheserversupportsuptotwoIntel®Xeon®dual-core,quad-core,orhex-core
microprocessors.
•BIOS:Theserverrmwaredenesastandardinterfacebetweentheoperatingsystem,platformrmware,
andexternaldevices.
•EasyStartupDVD:TheThinkServerEasyStartupprogramguidesyouthroughthecongurationofthe
hardware,theRAIDcontroller,andtheinstallationoftheoperatingsystemanddevicedrivers.
•Integratednetworksupport:Theservercomeswithtwointegratedsingle-portGigabitEthernet
controllersandeachsupportsconnectiontoa10Mbps,100Mbps,or1000Mbpsnetwork.Formore
information,see“ConguringtheGigabitEthernetcontroller”onpage120.
•Largedata-storagecapacityandhot-swapcapability:Somehot-swapservermodelssupporteight
3.5-inchhot-swapharddiskdrives.Withthehot-swapfeature,youcanadd,remove,orreplaceharddisk
driveswithoutturningofftheserver.
•Largesystem-memorycapacity:Theserversupportsupto64GBofsystemmemory.Thememory
modulesupportserrorcorrectingcode(ECC)foruptoeightindustry-standardsingle-rankordual-rank,
1333MHz,DDR3(third-generationdouble-data-rate)registeredsynchronousdynamicrandomaccess
memory(SDRAM)dualinlinememorymodules(DIMMs).
•High-performancegraphicscontroller:Theservercomeswithanonboardhigh-performancegraphics
controllerthatsupportshighresolutionsandincludesmanyperformance-enhancingfeaturesforthe
operating-systemenvironment.
•Redundantconnection:Thetwoonboardnetworkinterfacecontrollers(NIC)provideafailovercapability
toaredundantEthernetconnection.IfaproblemoccurswiththeprimaryEthernetconnection,all
Ethernettrafcthatisassociatedwiththeprimaryconnectionisautomaticallyswitchedtotheredundant
NIC.Iftheapplicabledevicedriversareinstalled,thisswitchingoccurswithoutdatalossandwithout
userintervention.
•IntelligentPlatformManagementInterface(IPMI)2.0:Thecommand-lineinterfaceprovidesdirect
accesstoservermanagementfunctionsthroughtheIPMI2.0protocol.Usethecommand-lineinterface
toissuecommandstocontroltheserverpower,viewsysteminformation,andidentifytheserver.Youcan
alsosaveoneormorecommandsasatextleandruntheleasascript.
•RAIDsupport:Theserversupportsanintegrated1068ESASRAIDcontrollerandanadd-onSASRAID
card(ThinkServer8708ELPSASRAIDAdapterorThinkServer8708EM2RAIDAdapter),whichare
requiredforyoutousethehot-swapSASorSATAharddiskdrivesandtocreatetheredundantarrayof
independentdisks(RAID)congurations.
Specications
Thefollowinginformationisasummaryofthefeaturesandspecicationsoftheserver.Dependingonthe
servermodel,somefeaturesmightnotbeavailable,orsomespecicationsmightnotapply.
©CopyrightLenovo2010,20117

Table1.Featuresandspecications
Microprocessor(s):Supportsupto
twoIntelXeondual-core,quad-core,
orhex-coremicroprocessors.Forthe
specictypeandspeedinformation
aboutthemicroprocessor,use
theSetupUtilityprogram.See
“UsingtheSetupUtilityprogram”on
page105.Foralistofthesupported
microprocessorsforyourserver,goto
http://www.lenovo.com/thinkserver.
OntheThinkServersystemspage,
clickProducts➙Options➙
ThinkServerProcessors.
Memorymodules:
•Minimumsystemmemory:2GB
•Maximumsystemmemory:64GB
(eightmemoryslots,eachwithone
8GBRDIMMinstalled)
•Types:ECC,1333MHz,DDR3
registeredSDRAMDIMMsonly
•Slots:Eightdualinlinememory
module(DIMM)slots
•Supports2GB,4GB,and8GB
RDIMMs
Integratedgraphicscard:
•8MBvideomemory
Size:
•Height:87.5mm(3.45inches)
•Width:448mm(17.64inches)
•Depth:683mm(26.89inches)
•Maximumweight:30kg(66.14lb)
whenfullycongured
Opticaldrive:
•SlimDVD/RW
Harddiskdriveexpansionbays
(dependingonthemodel):
Uptoeight3.5-inchSATAorSAS
harddiskdrives
Expansionslots:
•OnePCIExpressx16cardsloton
thesystemboardforarisercard
(therearethreePCIExpressx8
cardslotsontherisercard)
Powersupply:750-wattsingle
powersupply/750-wattredundant
powersupply
Systemfans:Foursystemfans
withautomaticenergy-saving,noise
reductiontechnology
Integratedfunctions:
•Twosingle-portGbEthernet
controllers
•SixUSB2.0connectors(twofront
andfourrear)
•TwoRJ-45Ethernetconnectors
•Oneserialport
•OneVideoGraphicsArray(VGA)
monitorconnector
Environment:
•Airtemperature:
–Serveron:10°Cto35°C(50°F
to95°F);altitude:0to914.4m
(3000ft)
–Serveroff:10°Cto43°C(50°F
to109.4°F);maximumaltitude:
2133.6m(7000ft)
–Shipping:-40°Cto60°C(-104°F
to140°F)
•Humidity:
–Serveron:upto80%,
non-condensing
–Serveroff:upto80%,
non-condensing
–Shippingandstorage:upto
93%,non-condensing
•Particulatecontamination:
Attention:Airborneparticulates
andreactivegasesactingalone
orincombinationwithother
environmentalfactorssuchas
humidityortemperaturemight
posearisktotheserver.
8ThinkServerRD240HardwareMaintenanceManual

Table1.Featuresandspecications(continued)
RAIDadapters:
•Onboard1068ESASRAIDadapter
•ThinkServer8708ELPSASRAID
Adapter
•ThinkServer8708EM2RAID
Adapter
Electricalinput
•Inputvoltage:
–Lowrange:
Minimum:100Vac
Maximum:127Vac
Inputfrequencyrange:50to
60Hz
–Highrange:
Minimum:200Vac
Maximum:240Vac
Inputfrequencyrange:50to
60Hz
Notes:
1.Powerconsumptionandheat
outputvarydependingonthe
numberandtypeofoptional
featuresinstalledandthe
power-managementoptional
featuresinuse.
2.Thesoundlevelsweremeasured
incontrolledacoustical
environmentsaccordingto
theproceduresspeciedbythe
AmericanNationalStandards
Institute(ANSI)S12.10and
ISO7779andarereportedin
accordancewithISO9296.
Actualsound-pressurelevelsina
givenlocationmightexceedthe
averagevaluesstatedbecause
ofroomreectionsandother
nearbynoisesources.The
noiseemissionlevelstated
isthedeclared(upperlimit)
sound-powerlevel,inbels,fora
randomsampleofsystem.
3.Thereisnokeyboardconnector
ormouseconnectoronthe
server.YoucanconnectaUSB
keyboardandUSBmouseto
theserverbyusingtheUSB
connectors.
Softwareprograms
Lenovoprovidessoftwaretohelpgetyourserverupandrunning.
EasyStartup
TheThinkServerEasyStartupprogramsimpliestheprocessofconguringRAIDandinstallingsupported
Microsoft®Windows®andLinuxoperatingsystemsanddevicedriversonyourserver.TheEasyStartup
programisprovidedwithyourserverontheThinkServerEasyStartupDVD.TheDVDisself-starting(bootable).
TheuserguidefortheEasyStartupprogramisontheDVDandcanbeaccesseddirectlyfromtheprogram
interface.Foradditionalinformation,see“UsingtheThinkServerEasyStartupprogram”onpage114.
EasyManage
TheThinkServerEasyManageAgentenablesthisservertobemanagedbythecentralizedconsoleofan
EasyManageCoreServeroverthenetwork.TheThinkServerEasyManageAgentissupportedon32-bitand
64-bitWindows,RedHat,andSUSEoperatingsystems.
Reliability,availability,andserviceability
Reliability,availability,andserviceability(hereafterreferredtoasRAS)arethreeimportantserverdesign
features.TheRASfeatureshelpyoutoensuretheintegrityofthedatastoredontheserver,theavailabilityof
theserverwhenyouneedit,andtheeasewithwhichyoucandiagnoseandcorrectproblems.
Chapter2.Generalinformation9

TheserverhasthefollowingRASfeatures:
•AdvancedCongurationandPowerInterface(ACPI)
•AdvancedDesktopManagementInterface(DMI)
•Automaticmemorydownsizingonerrordetection
•Automaticrestartonnon-maskableinterrupt(NMI)
•Availabilityofmicrocodelevel
•Built-in,menu-drivensetup,systemconguration,andRAIDconguration
•Built-inmonitoringforfan,temperature,andvoltage
•Coolingfanswithspeed-sensingcapability
•ECCDDR3SDRAMwithSerialPresenceDetect(SPD)
•Errorcodesandmessagestohelpyouidentifyproblems
•Generatingerrorlogsforthepower-onself-test(POST)failures
•Hot-swapSASharddiskdrives
•IntegratedEthernetcontrollers
•IntelligentPlatformManagementInterface(IPMI)2.0
•Power-onself-test(POST)
•RedundantEthernetconnectionwithfailovercapability(requiresanoptionalEthernetcard)
•Standbyvoltageforsystem-managementfeaturesandmonitoring
•System-errorlight-emittingdiode(LED)onthefrontpanel
•Vitalproductdata(VPD),includingtheserialnumberinformationandreplacementpartnumbers,storedin
thenonvolatilememoryforeasierremotemaintenance
10ThinkServerRD240HardwareMaintenanceManual

Chapter3.Diagnostics
Thischapterdescribesthediagnostictoolsthatareavailabletohelpyousolveproblemsthatmightoccurin
theserver.
Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeAppendixB
“Gettinghelpandtechnicalassistance”onpage125formoreinformation.
Troubleshootingtables
Usethetroubleshootingtablestondsolutionstoproblemsthathaveidentiablesymptoms.
Ifyouhavejustaddednewsoftwareoranewoptionaldeviceandtheserverisnotworking,completethe
followingstepsbeforeyouusethetroubleshootingtables:
1.Checktheoperatorinformationpanel.
2.Removethesoftwareordevicethatyoujustadded.
3.Reinstallthenewsoftwareornewdevice.
DVDdriveproblems
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•SeethepartslistinginChapter6“Partslisting,RD240Types1045,1046,1047,and1048”onpage89to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).
•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.
SymptomAction
TheDVDdriveisnot
recognized.
1.Makesurethat:
•TheSATAchanneltowhichtheDVDdriveisattached(primaryorsecondary)
isenabledintheSetupUtilityprogram.
•Allcablesandjumpersareinstalledcorrectly.
•Thesignalcableandconnectorarenotdamagedandtheconnectorpins
arenotbent.
•ThecorrectdevicedriverisinstalledfortheDVDdrive.
2.Reseatthefollowingcomponents:
a.DVDdrive
b.DVDdrivecables
3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:
a.DVDdrive
b.DVDdriveandcables
c.(Trainedservicetechnicianonly)Systemboard
ADVDisnotworkingcorrectly.1.CleantheDVD.
2.ReseattheDVDdrive.
3.ReplacetheDVDdrive.
©CopyrightLenovo2010,201111

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•SeethepartslistinginChapter6“Partslisting,RD240Types1045,1046,1047,and1048”onpage89to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).
•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.
SymptomAction
TheDVDdrivetrayisnot
working.
1.Makesurethattheserveristurnedon.
2.Inserttheendofastraightenedpaperclipintothemanualtray-releaseopening.
3.ReseattheDVDdrive.
4.ReplacetheDVDdrive.
Generalproblems
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•SeethepartslistinginChapter6“Partslisting,RD240Types1045,1046,1047,and1048”onpage89to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).
•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.
SymptomAction
Acoverlockisbroken,anLED
isnotworking,orasimilar
problemhasoccurred.
IfthepartisaCRU,replaceit.IfthepartisaFRU,thepartmustbereplacedbya
trainedservicetechnician.
Harddiskdriveproblems
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•SeethepartslistinginChapter6“Partslisting,RD240Types1045,1046,1047,and1048”onpage89to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).
•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.
SymptomAction
Notalldrivesarerecognizedby
theharddiskdrivediagnostic
tests.
Removethedrivethatisindicatedbythediagnostictests;then,runtheharddisk
drivediagnostictestsagain.Iftheremainingdrivesarerecognized,replacethe
drivethatyouremovedwithanewone.
Theserverstopsresponding
duringtheharddiskdrive
diagnostictest.
Removetheharddiskdrivethatwasbeingtestedwhentheserverstopped
responding,andrunthediagnostictestagain.Iftheharddiskdrivediagnostictest
runssuccessfully,replacethedrivethatyouremovedwithanewone.
Aharddiskdrivewasnot
detectedwhiletheoperating
systemwasbeingstarted.
Reseatallharddiskdrivesandcables;then,runtheharddiskdrivediagnostic
testsagain.
12ThinkServerRD240HardwareMaintenanceManual

Intermittentproblems
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•SeethepartslistinginChapter6“Partslisting,RD240Types1045,1046,1047,and1048”onpage89to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).
•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.
SymptomAction
Aproblemoccursonly
occasionallyandisdifcultto
diagnose.
1.Makesurethat:
•Allcablesandcordsareconnectedsecurelytotherearoftheserverand
attacheddevices.
•Whentheserveristurnedon,airisowingfromthefangrille.Ifthereis
noairow,thefanisnotworking.Thiscancausetheservertooverheat
andshutdown.
2.Checkthesystem-eventlog(see“Eventlogs”onpage23).
3.See“Solvingundeterminedproblems”onpage22.
Keyboard,mouse,orpointing-deviceproblems
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•SeethepartslistinginChapter6“Partslisting,RD240Types1045,1046,1047,and1048”onpage89to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).
•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.
SymptomAction
Allorsomekeysonthe
keyboarddonotwork.
1.Makesurethat:
•Thekeyboardcableissecurelyconnected.
•Theserverandthemonitorareturnedon.
2.Thekeyboardiscompatiblewiththeserver.RefertotheWebsiteat
http://www.lenovo.com/thinkserver.
3.IfyouareusingaUSBkeyboardanditisconnectedtoaUSBhub,disconnect
thekeyboardfromthehubandconnectitdirectlytotheserver.
4.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:
a.Keyboard
b.(Trainedservicetechnicianonly)Systemboard
Chapter3.Diagnostics13

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•SeethepartslistinginChapter6“Partslisting,RD240Types1045,1046,1047,and1048”onpage89to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).
•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.
SymptomAction
Themouseorpointingdevice
doesnotwork.
1.Makesurethat:
•Themouseorpointingdeviceiscompatiblewiththeserver.RefertotheWeb
siteat
http://www.lenovo.com/thinkserver.
•Themouseorpointing-devicecableissecurelyconnectedtotheserver.
•Themouseorpointing-devicedevicedriversareinstalledcorrectly.
•Theserverandthemonitorareturnedon.
•ThemouseisenabledintheSetupUtilityprogram.
2.IfyouareusingaUSBmouseorpointingdeviceanditisconnectedtoaUSB
hub,disconnectthemouseorpointingdevicefromthehubandconnectit
directlytotheserver.
3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:
a.Mouseorpointingdevice
b.(Trainedservicetechnicianonly)Systemboard
14ThinkServerRD240HardwareMaintenanceManual