Lexmark MS710 Series User manual

Lexmark Confidential
Lexmark MS710/MS810 &
MX710/MX810 Series
Field Awareness

Lexmark Confidential 2
Field Awareness Review
The following slides contain issues that were seen during
product testing and may occur in the field. Please
familiarize yourself with each of these issues, as you will
be tested on the key concepts at the conclusion of the
lesson.
Samples and reference images are provided where
available.

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•This new state occurs when the machine has determined that the
cartridge is out of useable toner.
•The machine will hard stop to prevent damaging the imaging unit
by running the device without any toner.
•The only way to clear this message and resume printing is to
replace the toner cartridge.
•Shaking the cartridge will NOT allow you to continue printing.
“Replace cartridge, 0 estimated pgs remain [84.3x]”

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“Replace imaging unit, 0 estimated pgs remain [84.3x]”
•This new state occurs when the machine has determined that the
imaging unit has reached its rated page count capacity or its
cleaner capacity.
•The only way to clear this message and resume printing is to
replace the Imaging Unit.

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31.21 Missing or Defective Imaging Unit Error
•Intermittent contact with the Imaging Unit and CTLS (Capacitive Toner
Level Sensor) can display this error.
•Removing and reinstalling the Imaging Unit will usually clear the error.
•If the problem persists, replace the Imaging Unit.
Note: Early production units will be more susceptible.

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31.46 & 31.66 Reinstall Missing or Unresponsive Cartridge
•This is a cartridge issue where toner is not being replenished to the
Imaging Unit.
•This can be caused by the cartridge being empty, or not properly
installed, or a mechanical issue within the cartridge/bottle that is
keeping it from replenishing the Imaging Unit.
•Replace the cartridge to resolve the problem.

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200.19, 242.xx Paper Jam when Feeding from Tray 2
•A combination of parts at the high and low end of the specification
range can result in tray 2 being misaligned with the printer reference
edge.
•Printing on A5, A6, statement and legal media will be more
susceptible to this issue.
•To fix the problem, ensure that the media being used is supported and
loaded properly:
–Set side restraints
–fan media
–flip media
•Best solution would be to load difficult media in a different tray.
Note: A change is in process to reduce/eliminate the problem.

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200.05 Paper Jam
•This jam means the input sensor did not detect the trailing edge of the
media –usually because multiple sheets were picked.
•Most jams occur under the Imaging Unit, but can occur in the Fuser.
•Multiple sheets can be picked if the media is difficult to separate or the
separator rolls are worn or dirty.
•Ensure the media is supported and stored properly when not loaded
inside the printer trays.
•Media should be loaded properly:
–Fan the media
–Flip the media
–Adjust the tray insert side restraints before loading.
•If the issue persists, replace the separator roll assembly.
•See the pictures on the following page.
Continued on next page...

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200.05 Paper Jam –con’t
Jam in Fuser
Area
Jam under
Cartridge

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202.03 Paper Jam
•The leading edge of paper stops at the fuser without any damage.
Continued on next page...