Velleman®Service andQuality Warranty
Since itsfoundationin 1972,Velleman®acquiredextensiveexperiencein theelectronicsworldandcurrentlydistributesitsproductsin over85
countries.
All ourproductsfulfilstrictqualityrequirementsand legal stipulationsintheEU.Inordertoensurethe quality,ourproductsregularlygo through anextra
qualitycheck,both byan internalqualitydepartmentand byspecialized externalorganisations.If,all precautionarymeasuresnotwithstanding,
problemsshouldoccur,pleasemakeappealto ourwarranty(seeguaranteeconditions).
General Warranty ConditionsConcerning Consumer Products (for EU):
•All consumerproductsaresubjectto a 24-month warrantyonproductionflawsand defective material asfrom theoriginaldateofpurchase.
•Velleman®candecideto replaceanarticlewith anequivalentarticle,ortorefundthe retail value totallyorpartiallywhen thecomplaintisvalidand a
freerepairorreplacementofthearticleisimpossible,orifthe expensesareoutofproportion.
You willbe delivereda replacingarticleorarefund atthe value of100%ofthepurchase priceincaseofa flawoccurred inthe firstyearafterthedate of
purchase and delivery, ora replacing article at50%ofthepurchaseprice orarefund atthe value of50% ofthe retailvalue incaseofa flaw occurred in
thesecond yearafterthedate ofpurchaseanddelivery.
•Not coveredby warranty:
-alldirectorindirectdamagecausedafterdeliverytothe article(e.g.byoxidation,shocks,falls,dust,dirt,humidity...),and bythearticle,aswell asits
contents(e.g.dataloss),compensation forlossofprofits;
-consumable goods,partsoraccessoriesthataresubjectto an aging processduringnormal use,suchasbatteries(rechargeable,non-rechargeable,
built-inorreplaceable),lamps,rubberparts,drivebelts...(unlimited list);
-flawsresulting from fire,waterdamage,lightning,accident,naturaldisaster,etc.…;
-flawscaused deliberately,negligentlyorresulting from improperhandling,negligentmaintenance,abusiveuseorusecontrarytothemanufacturer’s
instructions;
-damagecausedbyacommercial,professional orcollectiveuseofthe article(thewarrantyvaliditywill bereducedtosix(6)monthswhen thearticle is
usedprofessionally);
-damageresultingfrom an inappropriatepacking andshipping ofthearticle;
-alldamagecausedbymodification,repairoralteration performedbya thirdpartywithoutwritten permissionbyVelleman®.
•ArticlestoberepairedmustbedeliveredtoyourVelleman®dealer,solidlypacked (preferablyin the originalpackaging),andbecompletedwiththe
original receiptofpurchaseand aclearflawdescription.
•Hint:In ordertosaveoncostandtime,pleasereread themanualand checkiftheflaw iscausedbyobviouscausespriortopresentingthe articlefor
repair.Notethatreturning a non-defectivearticlecan alsoinvolve handlingcosts.
•Repairsoccurring afterwarrantyexpiration aresubjecttoshippingcosts.
•The above conditionsarewithoutprejudiceto allcommercialwarranties.
The above enumeration is subject to modification according to the article (see article’s manual).
Madein PRC
Imported by Velleman nv
Legen Heirweg 33,9890 Gavere,Belgium
www.velleman.eu