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FREQUENTLY ASKED QUESTIONS
PLEASE READ THE FOLLOWING FREQUENTLY ASKED QUESTIONS BEFORE CONTACTING US
Q: I ordered extra carbon lters but they are not in the box?
A: Carbon lters look like tea bags and will be packaged together in one single sachet.
Q: The collecon jug is not in the box?
A: The collecon jug is packaged inside the boiling chamber.
Q: The machine will not turn o when pressing the ‘ON’ buon?
A: The ‘ON’ buon is to start the machine only, it cannot be used to prematurely stop
the machine mid cycle. To forcefully stop the machine, turn o at the wall socket.
Q: The machine started as soon as connected to the mains without pressing ‘ON’?
A: Upon rst use the machine may be set to ‘ON’ mode if the ‘ON’ switch has been
pressed before connected to the mains. The ‘ON’ switch will reset once the machine has
automacally powered o allowing you to use it to start the machine next me.
Q: How can I clean inside the collecon jug?
A: Fill with 0.5 litres of water, aach the lid and thoroughly shake to rinse and clean
inside. Pour away excess water and repeat this step a couple of mes if needed.
The glass jug has a metal lid that can be twisted/unscrewed o to access inside.
Q: There is a strong smell coming from inside the boiling chamber aer dislling?
A: The smell comes from le behind residue which the disller has successfully
removed from the water. This will likely include heavy metals and chemicals which will
give o a strong smell. This is perfectly normal and is how the disller removes the
impuries from the source water to produce pure water. Rinse frequently to remove.
Q: The water has a at / dierent taste than expected?
A: Dislled water is very dierent from tap, boled and even ltered water in that it is
free from all impuries such as chemicals, heavy metals and inorganic minerals. If
drinking dislled water for the rst me it can be a noceable change and will require
some geng used to. Most people adjust aer 1-2 weeks. Please also read the
“BREAKING IN PERIOD” page of this manual for more informaon.
Q: Can I upgrade my warranty?
A: You can upgrade your warranty to 3, 4 or 5 years if you contact us within the rst 28
days aer your purchase. Buy via our website accessories secon.
Q: I’d like to refer a friend and receive my £20 cash reward, what do I do?
A: Simply contact us via email aer they have purchased and provide us with their full
name. We will then locate their order and pay you out via PayPal or Bank Transfer.