Maxview Connect Sky Q MXL028 Owner's manual

Installation, Satellite Information & Fault Finding
MXL028/65Q/85Q Connect Sky Q™ & Auto Skew
UK contact:
Helpline: [phone]
Email: suppor[email protected]o.uk
Web: www.maxview.co.uk
Maxview reserve the right to change specifications without prior notice
9111420SKYQ Iss 3
Booklet 1 of 2

Contents
Installation
Application Example 4
Connections & Features 5
Product Contents 5
Required Tools & Equipment 5
Selecting an installation location 6
Positioning Control Box 6
Attaching Antenna Mount Cover 7
and LNB Park Plate
Electrical installation 8
Attaching Antenna Unit to Mount Plate 9
Installing Cables 9
Installing Cable Entry Plate 10
Installing Control Box 10
Connection Diagram 11
Attaching Satellite Dish to Unit 11
Testing Bluetooth Connectivity & Installing 12
Updates
Introduction
Please read these instructions fully before using the antenna for the first time. The operation of the antenna has
been designed to be as simple as possible however should you require any technical assistance please contact
Maxview customer service on [phone] or visit www.maxview.co.uk.
Proper Use & Operation
The Connect is designed to be installed in a motorhome, caravan or horsebox to automatically locate a television
broadcast satellite when the vehicle is stationary. The system comprises of 2 main components.
1. The Antenna which is to be permanently mounted externally to the roof structure of a motorhome/caravan/
horsebox. The construction of the roof structure should be suitably robust and have no protruding obstacles
2. The Control Box is designed to be mounted internally in a cupboard. This controls the antenna unit through a
cable connection and is powered by 12v DC only.
Use of the equipment for any other purpose than the one specified is not permitted and will invalidate the
warranty.
All instructions and models are subject to change. In accordance with policy of progressive product, the company
reserve the right to alter specifications.
Copyright© these instructions are the sole property of Maxview Ltd and may not be reproduced.
Please keep these instructions safe for future reference.
Recycle packaging where facilities exist.
Satellite Information
Finding a Satellite 13
Skew Adjustment 14
Fault Finding
On Screen Error Modes 15
Control Box Error Modes 16
General Faults & FAQs 18
Portable Connectivity Troubleshooting 19
Ignition 20
Connecting to a Satellite Receiver 20
Power Consumption 20
3 Year Guarantee 21
Environment 22
Specifications 24
Page 2
PLEASE READ BEFORE INSTALLATION

Safety Precautions
Read this manual carefully and become familiar with your satellite antenna. Understand its applications, its
limitations and any hazards involved. Failure to follow all instructions listed below may result in electric shock,
fire and/or serious injury. Maxview declines all responsibility in the event of incident or accident if they are due
to a non observation of the installation instructions or the way the product is used.
No modifications are permissible to the Antenna Unit & Control Box.
Installation
• Installation should be carried out by a competent person
• Take care when working at heights keeping work area clean and tidy to avoid hazards
• Use creeper boards where necessary to ensure roof construction can support your weight
• Use a recommended adhesive from page 5 to bond the antenna unit to vehicle roof and follow the
manufacturer’s instructions during application
• Do not travel until adhesive has cured noting that curing times vary with weather conditions
• Power tools should be used in accordance with manufacturer’s instructions
• All electrical work should be carried out by a competent person. If in doubt seek advice from a
qualified electrician
• The Control Box is for internal use only and is not waterproof
Operation
• Before starting your journey check that antenna is in the park position
• The maximum speed of vehicle with antenna mounted on roof is 81mph (130km/h)
• Never operate the antenna if someone is in close proximity of the antenna
• Disconnect power to the antenna before installation or adjusting LNB skew angle
• If high winds or electrical storms are anticipated lower antenna to park position
• Maintain adequate ventilation around the Control Box to avoid overheating
• Do not allow children to operate the antenna unit
• Remove Control Box fuse before accessing the roof space around the antenna unit
• Do not operate the Connect with snow or ice on the antenna
Servicing
• If in the event that you do experience a problem with the system call Maxview Customer Service
[phone] with your model & serial number to hand
• Any inspection or repair must be carried out by Maxview or an appointed representative of the manufacturer
• No regular maintenance required on the system
• Do not remove cover on Antenna or Control Box
• Do not use solvent or abrasive cleaning agents on the system
• Use a soft damp cloth to clean the Control Box
• Use a suitable mild detergent to clean the Antenna Unit
• Do not pressure wash the Antenna Unit
• Check the Antenna Unit fixings for mechanical integrity at least once a year
Page 3

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A. Antenna
The Antenna is mounted to the roof. It uses electric motors to scan for satellite signals.
The twin variant has 3 cable connections; 1 for controlling the motors and 2 satellite signal
cables from the twin LNB.
B. Control Box
The Control Box requires wired connections for power, antenna control and satellite signal.
It can be mounted discretely in a cupboard and can be fixed vertically and horizontally.
This can then be controlled directly from the Control Box or using the Connect App
You need to install the Splitter for SKY Q™ - See page 11.
Application Example
A
B
INSTALLATION
Page 4

Connections & Features
Control Box:
1. Fuse
2. Power Switch
Product contents
> Antenna Unit / Control Box
> 85cm Antenna (separate carton) 50cm Antenna (Fitted)
> Accessory Pack
> LNB Park Plate x 1
> Control Box bracket x 2
> No.10 Screws x 6
> No.6 Screws x 4
> Cable Clips x 6 (x 12 for quad)
> M6 Button Head Screw x 4
> M6 Locking Nut x 4
> 6mm Plastic Washer x 4
> Cable Entry Plate x 1
Required tools and equipment (not supplied)
> 32mm hole saw
> 2.5mm twist drill
> Power Drill
> No.2 Phillips screwdriver
> Weather Resistant Elastic Adhesive* and Applicator gun
> Surface Cleaner
> 10mm spanner
> Hexagonal socket key 4mm
> Deburrer/Round File/Emery paper
> Conduit (recommended method for securing cables)
> Automotive 2.5mm² cable
> Electrical connector block
> Flylead (for connection to satellite receiver)
*Maxview recommends the following adhesives:
> Sikaflex®-512 Caravan
> Geocel® Geobond HM
> Sikaflex®-252
Reference page 16 for interface information
5. Status LED
6. Receiver Out
7. LNB Coaxial In
8. Antenna Connectors
9. Installation Button
10. Power Input
1 2 3 4 5
6 7 8 9 10
3. Power LED
4. Pair Button
Page 5

E
A
D
B C
H
G
F
I
Direction of travel
(front of vehicle)
Selecting an Installation Location
Positioning the Antenna Unit
> Check for obstructions such as roof lights and vents
> Check for electrical cables beneath screw fixing points
> Check Antenna Unit cables will reach Control Box
(Maxview can supply extended cables).
> Do not allow the dish to overhang the edge of the vehicle
> Clearance around antenna system when in use is shown with reference I
Positioning Control Box
Site the Control Box in a convenient location where:
> User can control the unit with the control box
> Front and rear connections are accessible
> Cables can be routed and concealed neatly
> There is an electrical supply of 12V dc permanent and ignition
> There is adequate ventilation
> The Control Box is not encased with metal
> Material construction and thickness is suitable for fixings
Page 6
Key dimensions (cm) and weights Connect/Connect Skew
65cm: System weight 10kg
A: 17
B: 100
C: 67
D: 65/66
E: 96
F: ø43*
85cm: System weight 11kg
A: 17
B: 117
C: 85
D: 87/88
E: 113
F: ø43*
G: 52/53
H: 15
I: 110
G: 64/65
H: 14
I: 125
*Mounting plate

Attaching Antenna Mount Plate & LNB Park Plate
1. Remove Antenna Unit from wooden transit packaging
2. Remove mounting plate from Antenna Unit by removing 6 x M6 nuts using 10mm spanner
3. Clean roof, Mounting Plate and LNB Park Plate in accordance with adhesive manufacturer’s guidelines
4. Mark a centre line for the antenna making sure dish will not overhang vehicle
5. Align notches on plate with centre line
6. Mark the position of 6 screw fixing holes
7. Mark position of LNB Park Plate
8. Drill 6 x 2.5mm pilot holes into the roof
Note:
• Follow manufacturer’s instructions when applying adhesive. Do not travel until adhesive has
cured noting that curing times vary with weather conditions
• Take care when working at heights. Always follow ladder manufacturer’s safety advice
• Use creeper boards where necessary to ensure roof construction can support your weight
• Power tools should be used in accordance with manufacturer’s instructions
230mm 65cm (MXL028/65 all variants)
350mm 85cm (MXL028/85 all variants)
Direction of travel
Central Line
Antenna Mount Plate
LNB Park
Plate
9. Apply adhesive to entire surface of Antenna
Mounting Plate and LNB Park Plate and firmly
place them into position
10. Place a small amount of adhesive into each hole
before screwing plate to roof
11. Wipe off excess adhesive with a cloth
6 x No. 10
screws
Page 7

Caravans
Power can be taken directly from the leisure battery on the caravan. The ignition cable should be connected to
the ignition key circuit which can be traced using the charts below. The caravan will either be fitted with the
13 Pin Euro Connector or have two 7/8 Pin connectors.
Caution: All electrical work should be carried out by a competent person.
If in doubt seek advice from a qualified electrician.
Electrical Installation
Whilst the adhesive is curing prepare the electrical connections for the Control Box. The Control Box
requires a permanent 12V supply and a secondary 12V supply that provides power when the engine of the
vehicle is running. Note: the brake light circuit is not suitable.
It is recommended to create a new circuit direct to the battery using a minimum cable cross sectional area
of 2.5mm and an inline fuse of 5A. Do not connect to existing circuits that supply high power devices such
as water pumps, air conditioning units or sources of interference such as electric igniters for gas stoves.
Route cables carefully avoiding areas of excessive heat such as exhaust systems and any moving parts in
the engine compartment or drive shafts.
Power Cable colours:
Black Negative Earth
Green Ignition (+12V)
Red +12V
Join Power Cable to new circuit using a
robust connection method such as...
• Crimp connectors
• Screw terminal connector block
• Snap fit automotive tap connectors
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13 Pin Euro Connector
1
2
3
4
5
6
7
8
9
10
11
12
13
12S 7 Pin Connector
1
2
3
4
5
6
7
Left Hand Indicator
Rear fog light(s)
Earth for contacts 1 to 8
Right Hand Indicator
Right Hand Side lights, marker lights & number plate light
Brake lights
Left Hand Side lights, marker lights & number plate light
Reversing light(s)
Positive direct from battery (Power)
Positive ignition key on (Fridge)
Earth return for contact 10
Signalling connection to trailer
Earth return for contact 9
Reversing light(s)
Positive ignition key on (Battery Charging)
Earth
Positive direct from battery (Power)
Reverse Sensor (Optional)
Positive ignition key on (Fridge)
Earth return for contact 6
Yellow
Blue
White
Green
Brown
Red
Black
Pink
Orange
Grey
White/Black
White/Blue
White/Red
Yellow
Blue
White
Green
Brown
Red
Black
Terminal No. Function 13 core wire colour
Page 8

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Use extra Cable Entry Plate
to route 2nd Sat feed to a
different location.
Available to order from
Maxview MXL018
Direction of travel
(front of vehicle)
Note: LNB image shows
different model.
Note: LNB image
shows different model.
For quad variants you
may need a 2nd cable
entry plate.
Attach Antenna Unit to Mounting Plate
Carefully lower the Antenna Unit onto the
Mounting Plate and re-attach the M6 Nuts
and Washers that were previously
removed.
Caution:
Replace Nylon locking nuts if they have been removed more than twice. The locking action of the Nylon
becomes less effective if repeatedly assembled and disassembled.
Installing Cables
1. Check there are no hidden cables in the roof structure and that the hole location is clear of obstructions both
internally and externally.
2. Turn over for Cable Entry Cover installation instructions.
Application example:
Note: To prevent trip hazards it is recommended that cables are concealed in PVCu conduit (not supplied)
where access is required to the roof of the vehicle.
Page 9

Page 10
Installing Cable Entry Cover
1. Plan your installation carefully
2. Drill a 32mmø hole in roof
3. Prepare surface for adhesion
4. Apply sealant as shown in A,B,C
(we recommend Sikaflex-512 Caravan)*
5. Position top hat
6. Position cable entry cover
7. Wipe excess sealant with a dry cloth
Applying sealant example:
= Generously apply
wet seal adhesive
Vehicle roof
Hole location
tabs
32mm ø
A B
C
Direction of travel
(front of vehicle)
Top hat
Cable
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Installing Control Box
Having previously chosen a suitable location
1. Clip the mounting brackets onto the Control Box
2. Place Control Box on the horizontal or vertical surface & mark the 4 holes
3. Depending on material drill a pilot hole or use a bradawl
4. Attach cables to Control Box refer to page 11 for details
5. Screw Control Box into position using 4 x No. 6 Screws
Mounting Positions
Position the Control Box in one of the 4 ways shown right.
Make sure that the front is easily accessible
Fitting the Control Box Brackets:
The brackets snap fit to the Control Box casing

Page 11
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Attach Satellite Dish to Antenna Unit
1. Ensure Antenna Unit is free from obstacles
2. Press installation button on reverse of Control Box to elevate
antenna. Once elevated turn off power to Control Box and
remove fuse
3. Fix Satellite Dish to Antenna Arm using M6 Button
Head Screws, M6 Nuts and 6mm Plastic Washers
The 65cm and 85cm satellite dishes have different fixing hole
positions. Therefore 4 of the holes will be unused
4. Remove all tools, packaging and obstructions from roof
5. Replace fuse and turn power switch on. Antenna will
automatically retract into the park position
Caution:
Replace Nylon locking nuts if they have been removed more
than twice. The locking action of the Nylon becomes less
effective if repeatedly assembled and disassembled.
+
SKY Q™ Receiver
Not required Ignition
5A Fuse
Connection diagram:
TV
A
C
SAT IN 1 (Cable marked V)
E
D
SAT 2 (Cable marked H) B
SAT IN 2
Key:
A: Satellite Signal Coaxial Cable
B: Satellite Signal Coaxial Cable
C: Antenna Control Cable
D: Flylead from Splitter to
LNB on Control Box
E: Flylead from splitter to
SAT IN 2 on SKY Q™ Receiver
Connectivity:
The system is for use with a SKY Q™ Receiver only.
It is important that the 2 Coaxial cables are connected
correctly as per the diagram to ensure function of the system.
The Coaxial Cables have been labelled V (Vertical Signal) and H (Horizontal Signal).
Please ensure that the cable marked H is connected to the splitter input labelled IN. The 2 x Flyleads are to be
connected to the splitter outputs labelled OUT.
1 output from the splitter connects to the Control Box LNB Input 1 output from the splitter connects to the SKY™
Receiver SAT IN 2 Input.
Coaxial cable labelled V connects directly to the SKY™ SAT IN 1 input
SKY Q™ Box Set Up:
The SKY™ Box should already be set to Wideband LNB Type as default. If you find the Connect locks onto the
Satellite and the SKY™ Receiver has no signal we suggest you check connections and ensure the LNB
type is on Wideband NOT SCR.
Splitter
IN
OUT OUT
Page 11

Page 12
TESTING BLUETOOTH CONNECTIVITY & INSTALLING UPDATES
Refer to booklet 2 for App instructions.
Please complete the form below to sign off the installation.
1. Download App and pair to Control Box (Scenario A).
2. Check for software updates using the manual check function (in settings).
3. Install software update if required and re-pair control box.
4. Search for satellite using dashboard.
5. Confirm antenna locked on and park
Date Fitted:................................................................
Serial Number:..........................................................
Control Box Number:................................................
Installer Name:.........................................................
6. Explain function of app and Control Box to customer.
Was a Software Update Required?: YES/NO
If Yes, Composer Version Number:...........................
Signed:.......................................................................
Maxview recommend the above is completed and signed off prior to hand over to the customer.
INSTALLER SET UP & SIGN OFF
Finally, test the head unit and check for software updates.
Page 11
Caution:
Before driving vehicle on a highway ensure adhesive has cured. Check all fasteners are secure.

Page 17 Page 13
Finding a Satellite
Before starting, check there is a clear line of sight to the southern sky. All television broadcasting satellites have
a geostationary orbit which means their location is fixed above the earth’s equator.
Satellites also have a limited range of transmission so use the Zone maps included in the appendix to check
your location is suitable for reception. If your location is near the limit of reception it is recommended to adjust
the skew angle of the LNB to maximise signal quality and strength (see page 14 the for details).
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SATELLITE INFORMATION
Reference
Please Note:
The system is for receiving signal using the Wide Band LNB and is specifically designed for use with SKY Q™
Receivers only. Therefore LED 2 is the only satellite that is programmed to Astra 2 for SKY Q™ connection.
LED 1, 3 & 4 have no function.

Page 14
Skew Adjustment:
Skew adjustment requires rotation of the LNB in order to improve signal quality at the edge of a satellite
footprint. If you have purchased a manual skew product variant, this LNB rotation adjustment must be
completed by hand* using the appropriate skew angle map.
*Caution: Follow general safety advice on page 3 when carrying out manual skew adjustment.
If you have purchased an automatic skew variant the above is not applicable. Your system will use GPS to
automatically rotate the LNB to the correct skew for your given location, therefore maximising satellite
reception. This process is completely automatic when the search command
is started. It requires no further input from the customer.
With Automatic Skew, you can rest assured that your
system has maximised the signal quality for your
location.
If you have any further questions regarding
manual or automatic skew adjustment,
please contact Maxview Customer
Services on [phone] or
visit www.maxview.co.uk.
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Astra 2 - 28.2° Astra 1 - 19.2°

Ignition Mode
Elevation Error
Activated when the rotation
motor stops functioning
correctly. Please contact
Customer Services.
Azimuth Error
Activated when the elevation
motor stops functioning
correctly. Please contact
Customer Services.
FAULT FINDING
If your portable device is paired with
the control box, error messages will be
visible on the App.
In any case, the error modes will also
be visible on the control box.
Page 15
On Screen Error Modes
The ignition mode is a safety feature
that automatically lowers the antenna
and prevents accidental operation
whilst travelling.
When the Connect has detected an
active ignition circuit in the vehicle
the antenna is automatically lowered.
Once ignition has been turn off, the
user will be able to control
the system through the app
again.
Note: The Control Box must be wired
to a 12v DC electrical circuit that is live
when the vehicle’s ignition is on.
This not only provides a safety benefit
but also refreshes the Control Box
memory which allows the Connect to
perform correctly.

A. No SAT found. If searching and no satellite found the ‘flashing green’ LED will go solid RED
After 5 seconds the dish will then move to park position.
B. No SAT found - system parked. Once parked the Search LED stays solid RED and SAT LED searched
continues to flash green.
Solid red
Solid redFlashes green
C. Ignition mode parking. When the antenna is parking using the Ignition (green wire) all sat LEDs flash green.
All flashes green Solid green
Control Box Error modes:
Page 16

Page 20
D. Ignition mode parked. When system parked during ignition mode all the SAT LED’s stop flashing green
and ALL 5 LED’s go solid RED.
During Ignition mode ALL control buttons have no function (locked).
Once ‘Ignition off’ last satellite found LED start to flash and ready to search (keys active again).
All solid red
E. Azimuth Error. If rotation motor stops the above LED sequence will occur, please contact Customer Services.
F. Elevation Error. If elevation motor stops the above LED sequence will occur, please contact Customer Services.
Solid orange
Solid orange Flashes red
Page 17

General Faults & FAQs
No power to control box
• Check fuse
• Check power cable connection
• Leisure battery voltage is low
Fuse blows repeatedly
• Check fuse rating is 4A
• Check antenna unit is not obstructed
• Contact Maxview Customer Service [phone]
Antenna searching correctly but not locating a satellite
• After 15 minutes of searching, the satellite dish will return to the park position.
This means the system was unable to locate the chosen satellite.
• Ensure all cable connections are correct at the rear of the control box. See instructions above for
more information
• Ensure you have clear line of sight to the south sky
• Try selecting a different satellite. If your system locks on to a different satellite, you may require a
software update. Use the Connect app to check if satellite updates are available
• Contact Maxview Customer Service
My Connect has locked on but I am still unable to see a picture
• Ensure your satellite receiver is set to the same satellite as your Connect. For UK channels you will
need to ensure both the receiver and Connect are set to Astra 28. Perform a channel search on your
TV/receiver as the channel you have selected may have moved or may not exist anymore.
Note-new channels are normally added to the bottom of the channel list. See receiver instructions.
• The Connect can lock onto a satellite without connection to a receiver. Check the connections
between the Connect Control Box, receiver and TV.
My satellite dish is stuck in an elevated position
Unfortunately, your Connect may need to be serviced by an installer. Contact your dealer or our Customer
Service Team, with your model number and serial number to hand.
It is important you DO NOT travel until the antenna unit has been lowered or removed:
• If the dish is facing the rear of the vehicle, with the use of a 17mm spanner it is possible to loosen
the 2 main bolts to lower the dish arm. Once the arm has been collapsed, retighten the bolts before travelling.
• Alternatively you will need to remove the antenna unit from the roof by releasing the 6 x M6 Nuts.
Carefully lift and place antenna unit on its side so that the underneath is accessible. Remove plastic
connector covers with a pozi no2 screwdriver. Disconnect cables so that antenna unit can be removed
from the roof. Make sure cables are secured to the roof before travelling.
I have replaced the Fuse in the control box but it continues to blow repeatedly
• Ensure the Fuse rating is 4A
• Ensure the antenna is not obstructed when moving
Page 21
Page 18

Portable Connectivity Troubleshooting
Unable to find device during set up
• Ensure control box in turned on
• Ensure device Bluetooth™ is switched on
• Ensure you are within range of Control box. If you are unsure we suggest moving next to the control box
No software found
1. User may have entered software update mode without completing the process
The old software has now been removed
2. Select ‘settings’ followed by ‘change satellite pack’ to reinstall software
In dashboard but device disconnected. Bluetooth™connection has been lost
• Ensure control box in turned on
• Ensure device Bluetooth™ is switched on
• Ensure you are within range of Control Box.
If you are unsure we suggest moving next to the Control Box.
Device connected but dashboard functions are greyed out
• There may be an Elevation or Azimuth error. See above.
Device connected and dashboard functions selectable but not doing anything or very slow to respond
• A delay in message passing between the phone/tablet and control box is likely to be a
result of bluetooth interference. This can be caused by the use of other electrical appliances such as,
microwave ovens, wireless speakers and power sources.
• Bluetooth™ and Wi-Fi share the same 2.4GHz frequency spectrum, which can cause the radio signals
to interfere with each other.
• The coax cable and connectors used with some types of satellite dishes can also cause interference.
Check cables for damage that could cause RF leakage.
See https://support.apple.com/en-gb/HT201542 for more information on Bluetooth™ interference.
No satellite packs available
• To view and update satellite packs, the app must have access to the internet through a 3G, 4G or Wi-Fi
connection.
• Ensure you have access to the internet before selecting the ‘change satellite pack’ page.
Software update failing
• To complete a software update you must have:
1. Access to the internet through a 3G, 4G or Wi-Fi connection.
2. A Bluetooth™ connection between the app and the control box
Therefore:
• Ensure control box in turned on
• Ensure device Bluetooth™ is switched on
• Ensure you are within range of Control box.
If you are unsure we suggest moving next to the control box.
• Ensure you have a reliable connection to the internet.
Page 22 Page 19

Connecting to a Satellite Receiver
The satellite cables must connect to the Control Box. The Control Box will then output this signal through the F
connector marked ‘RECEIVER’. In order for the satellite signal to pass through the Control Box the power must be
on.
Power Consumption
The Connect has been designed to minimise power consumption.
When the Connect is not used for long periods of time it is recommended to switch off the Control Box.
The Ignition Mode will still activate even with the Control Box power switch in the off position.
When power is restored to the system the antenna will automatically lower into the park position.
Page 20