MBTelehealth SX10 User manual

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MBTelehealth - SX10/20 with Touchpad10 User Guide
SX10/20 with
Touchpad 10
rev 24Sept2018

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MBTelehealth - SX10/20 with Touchpad10 User Guide
Table of Contents
Table of Contents
OVERVIEW ......................................................3
BASIC NAVIGATION ...............................................4
GENERAL USE ...................................................5
Setup ......................................................................5
Camera Controls .............................................................6
Microphone..................................................................8
Volume .....................................................................9
Site to Site Calls ..............................................................9
Connecting to an MBT Site............................................................ 9
Connecting to a site outside the MBT Network ............................................ 10
Far End Control: Site to Site .......................................................... 10
Sharing Presentation: Site to Site ...................................................... 11
Screen Layout: Presentation - Site to Site ............................................... 11
Recent Calls and Favourites ....................................................12
Multi-Site Event Calls (MCU) ....................................................13
Connecting to a Multi Site (MCU) Call ................................................... 13
Screen Layout/Far End: No Presentation - Multi-Site ....................................... 14
Sharing Presentation: Multi Site ....................................................... 14
Screen Layout: Presentation - Multi Site ................................................ 15
Receiving and Ending Video Calls ................................................16
DUAL VIDEO ENABLED EQUIPMENT..................................17
TROUBLESHOOTING ..............................................18
ADDITIONAL TRAINING INFORMATION ................................19
VIDEOCONFERENCING ETIQUETTE ..................................19

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MBTelehealth - SX10/20 with Touchpad10 User Guide
This user guide will provide you with an overview and the knowledge to setup and use the SX Series
videoconference solution and the Touchpad 10.
OVERVIEW
Touchpad 10: used to place calls, adjust the volume,
navigate screens and select options. It controls
all functions of the videoconferencing equipment,
including moving the camera.
Screen/Monitor: built-in screen/monitor displays the far
end or the near end image and content as selected by the
user.
Codec: central part of the videoconferencing
equipment. The main task of the codec is the
compression of outgoing video, audio and data,
the decompression of the incoming information
and the transmission of this information between
endpoints. The name codec comes from a
combination of the two words compression and
decompression.
Camera: high quality imaging device which
transmits images to the screen/monitor. The
camera movements are controlled by a wireless
infra-red (IR) remote control that controls a
variety of functions, both on the near and far end.
The main components included with the SX Series and Touchpad 10 are the Camera, Codec, Ethernet
Cable, Microphone, Screen/Monitor and Touchpad. In some instances there may also be a router.
Your equipment will either be an SX20 or an SX10, however they use the same software so they
function the same way.
Main Components
SX10
SX20
SX10SX20
Camera
The camera and codec on
the SX10 is a combined unit.
The camera and codec on
the SX10 is a combined unit.
Codec

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MBTelehealth - SX10/20 with Touchpad10 User Guide
BASIC NAVIGATION
The Touchpad 10 is used to operate your video equipment and the system will not work without it. Here are
some commonly used features:
Basic Features of the Touchpad 10
General Use
Tap the Camera icon to
activate self-view and
camera settings.
Tap to Share content
outside of a call.
Tap Microphone
to mute/unmute
the microphone.
Press and hold the left side of the Volume
button to decrease the volume and the right
side to increase the volume.
Call (access
to Directory/
Favourites)
Tap the touchpad to wake
up the system if needed.
Tap a button to activate it’s
function.
Scroll in lists as on a smart
phone.
Tap the touchpad to wake
up the system if needed.

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MBTelehealth - SX10/20 with Touchpad10 User Guide
GENERAL USE
The following sections will provide instructions for using your SX Series Equipment and Touchpad 10
solution to place and receive videoconference calls.
Setup
Setup and Use the Equipment
Selfview
Wake the codec by tapping the touchpad and turn on the video screen/monitor if required. In a few seconds
you will see the home screen.
Before the meeting starts we recommend that you check the selfview. The selfview displays an image of
your camera view on screen and shows you what you will be sending to the other site. The selfview appears
as a PIP (Picture-in-Picture).
Outside a call:
During a call:
Tap Selfview to turn it on.
You may now maximize/
minimize, turn selfview
off, or tap Camera to
control your own camera.
Tap anywhere outside the
menu to exit.
Selfview
Tap anywhere outside the
menu to exit.
Tap Camera .
Tap Camera (a) and then tap
Selfview (b) to turn it on (you
may now resize the selfview
image or control the camera).
a
b

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MBTelehealth - SX10/20 with Touchpad10 User Guide
The camera controls allow you to manually control the zoom, pan and tilt of the camera as well as dene
Camera Presets.
Camera Controls
Adjust Camera Manually
Move the Selfview PiP Box
Tap and hold the Selfview image. The selfview image will now turn blue. You will
also see the alternate positions available for the
selfview image. Keep holding the image.
Release the image by lifting your nger
from the screen. The selfview image has
now assumed its new position.
Drag the image to a new position, shown
here is the upper left corner.
Tap Camera to invoke the
camera adjustment menu.
Tap the desired
Camera Preset.
Turn Selfview
On and Off.
Maximize/minimize
Selfview.
Pan/tilt controls.
(arrows)
Zoom in and out
(+/-).

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MBTelehealth - SX10/20 with Touchpad10 User Guide
Use Camera Presets
Add a New Preset
Camera presets are useful when images from many different camera positions and video sources are to
be viewed by the far end site(s). Presets are used to switch camera positions quickly and easily without
having to manually move the camera.
Tap Add New and then tap
in the text eld.
Tap Save to leave the menu putting changes into
effect, or tap Cancel to leave menu and undo the
changes (tap anywhere outside the menu when
you’re done).
Key in a descriptive name.
Selfview will be activated
automatically. Use the arrows and
zoom +/- to adjust the camera to
the desired position.
Tap Camera to invoke the
camera adjustment menu.
Tap Camera to access the
Camera Presets (positions).
Tap the desired preset and then tap anywhere
outside the menu to exit.

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MBTelehealth - SX10/20 with Touchpad10 User Guide
Modify Existing Preset
Standard Presets
Mute and Unmute the Microphone
The SX80 with Touch 10 is set up with three (3) Standard Presets: Camera presets will be set up and
saved as part of equipment implementation but there may be a need to change or resave presets.
Sign – shows the site’s sign with their site name. This is an off screen camera view that allows
users to move about the room without being on camera and identies the sites that are
connected.
Participant (Presenter/Provider/Patient) – close up view of the person or persons involved in the
event. Whether it is the patient, provider or a presenter, when setting this preset, you want to
ensure that the far sites are able see the person clearly.
Room –shows a view of everyone in the room. By setting a preset of the entire room, you can
easily identify everyone in attendance and then switch back to the participant preset as
necessary. This preset is also helpful for question and answer periods.
Microphone
Tap Camera to access the
camera menu.
Tap the preset to be edited. Selfview
will be activated automatically.
Use the arrows and zoom
+/- to adjust the camera.
Tap the little arrowhead of
the preset to be edited.
Tap anywhere outside the
menu to close it.
Tap Update to Current Position.
to put your changes into effect.
To delete an existing preset tap Remove.
Mute and unmute the microphone.
Green Unmuted (site can hear you)
Red Mute (site cannot hear you)

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MBTelehealth - SX10/20 with Touchpad10 User Guide
Adjust the Volume
TIP
Connect to an MBT Site
Volume
Site to Site Calls
Connecting to an MBT Site
If you call the same sites from the same equipment you can save the contact
to the favourites list on that equipment. The next time you need to call the site,
tap Call, and then tap Favorites to locate the site rather than scroll through the
entire address book.
Tap Call. Tap Call to connect.
Tap End to disconnect.
(Note: Tap the keypad icon in
the bottom left corner of the screen if
required.)
Tap in the search/dial eld to invoke
the keypad and type in the 5 digit
number.
Press and hold the left side of the Volume button to decrease the volume and the
right side to increase the volume.
The Home screen should always be displayed prior to connecting to a site; if not, this may mean that
a previous call was not disconnected. If you do not see the Home screen, press End to disconnect
prior to connecting to your site.
...
...
...
.

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MBTelehealth - SX10/20 with Touchpad10 User Guide
Connect to a Site Outside the MBT Network
Connecting to a site outside the MBT Network
Far End - Site to Site
Taking far end camera control allows you to move the camera at the far end site. Before taking control,
always request permission rst. You may need to take far end camera control if the person on the other
end is unable to operate their own camera.
Far End Control: Site to Site
In a call, tap the
Participants icon in
the top right corner
to invoke the list of
participants.
Tap the site whose
camera you want to
control.
Tap Camera. Adjust the remote camera. Tap
anywhere outside the camera
control buttons when you’re done to
return to near end (control of your
own camera).
Tap Call. Tap Call to connect.
Tap End to disconnect.
Tap in the search/dial eld to invoke the
keypad and type in the phone number.
(Note: Tap the keypad icon in
the bottom left corner of the screen if
required.)
...
...
...
.

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MBTelehealth - SX10/20 with Touchpad10 User Guide
Screen Layout: Presentation - Site to Site
Screen Layout: Presentation - Site to Site
TIP If you are connected to another piece of equipment that has dual video enabled they are
able to see both of your feeds; both your camera view and your presentation and will
have full control over their own layout.
Tap Layout to change the
layout.
Tap the preferred layout (see options below).
Tap anywhere outside the menu when done.
Share Presentation: Site to Site
Sharing Presentation: Site to Site
Tap Share to access the
connected laptop/PC.
Tap Share in call to share
the content.
Tap Share and then tap Stop
sharing when you are done.
Equal Overlay Prominent Single
Your Site Other Site
Selfview
Local preview
There will be a cable already plugged into the equipment with a VGA and/or an HDMI connector. Plug the
appropriate connector into your laptop and turn the laptop on.

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MBTelehealth - SX10/20 with Touchpad10 User Guide
TIP
When the presenting site exits the presentation, your only option will be Far End control.
Screen Layout: Presentation Options
Site to Site
• Minimize - allows you to view the speaker full screen and puts
the presentation over on the left hand side.
• Maximize - allows you to restore the presentation and toggle
between the presenter and presentation in case the presenter is
speaking between slides.
• Move presentation PIP- allows you to move your presentation
around the screen. Press and hold the presentation box on the
screen and when it turns blue, drag it to the desired location
and lift your nger to release it (location options are indicated by a
grey box).
• Presentation full screen - tap layout and then select single.
Layout
Minimize/Maximize
You can add a site from the Directory or from the Recent Calls list to the Favorites list. This is helpful for
sites who would like to add their most frequently called sites from this particular equipment.
Tap Recents or Directory and search
for the entry you would like to add to the
Favorites.
To remove an entry, repeat the procedure as shown above.
Tap Add to Favourites.
To exit this menu, tap the
Xin the top right corner.
(Note: A Favorite is
denoted by a gold star.)
Tap the entry to be turned into a favorite.
This will cause the above screen to be
shown.
Adding Favourites
Recent Calls and Favourites
These options apply to both MBT sites and calls outside of the MBT network.

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MBTelehealth - SX10/20 with Touchpad10 User Guide
Connect to an MCU Call
Multi-Site Event Calls (MCU)
Connecting to a Multi Site (MCU) Call
• If you are participating in a multi-site event (3 or more participating sites) you will
be automatically connected by the MBTelehealth service desk at the scheduled start time.
• Do not attempt to connect to another location.
• You will be automatically disconnected at the scheduled end time. ***There will be a 10 minute
warning prior to the disconnection.
• When your unit accepts a call it may turn the microphone off and you will need to unmute
when your session starts.
Using Recents and Favourites
Tap Call (not shown) and then
tap Recents or Favorites.
Tap to select the entry (a)
and tap Call (b).
a
b

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MBTelehealth - SX10/20 with Touchpad10 User Guide
Screen Layout: No Presentation
Multi Site
Screen Layout/Far End: No Presentation - Multi-Site
During Multi Site calls, you can control how the other sites are displayed on your screen.
Tap the participant box. Tap the Multi Site MCU site. Tap Camera. Use the Up/Down arrows
to scroll through the layout
options
Tap anywhere outside the
participant box to return to
near end.
Sharing Presentation: Multi Site
Focus speaker during multi-site (MCU): If you notice that the voice activation is no longer
working you may have accidentally overridden it. To reactivate it tap the participant box, tap
Camera and then use the left/right arrow keys. Keep scrolling until you see the presenter icon.
Voice activation is now in effect.
Share Presentation: Multi Site
Tap Share to access the
connected laptop/PC.
Tap Share in call to share
the content.
Tap Share and then tap Stop
sharing when you are done.
Local preview
There will be a cable already plugged into the equipment with a VGA and/or an HDMI connector. Plug the
appropriate connector into your laptop and turn the laptop on.

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MBTelehealth - SX10/20 with Touchpad10 User Guide
Screen Layout: Presentation - Multi Site
Screen Layout: Presentation - Multi Site
TIP If you are connected to another piece of equipment that has dual video enabled they are
able to see both of your feeds; both your camera view and your presentation and will
have full control over their own layout.
Tap Layout to change the
layout.
Tap the preferred layout (see options below).
Tap anywhere outside the menu when done.
Equal Overlay Prominent Single
Your Site Other Site
Selfview
TIP Tap Layout to view your menu options. These options are only available while
sharing content. When the presenting site exits the presentation, your only option will
be Far End Control.
Screen Layout: Presentation Options
Site to Site
• Minimize - allows you to view the speaker full screen and puts
the presentation over on the left hand side.
• Maximize - allows you to restore the presentation and toggle
between the presenter and presentation in case the presenter is
speaking between slides.
• Move presentation PIP- allows you to move your presentation
around the screen. Press and hold the presentation box on the
screen and when it turns blue, drag it to the desired location
and lift your nger to release it (location options are indicated by a
grey box).
Layout
Minimize/Maximize

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MBTelehealth - SX10/20 with Touchpad10 User Guide
Receiving and Ending Video Calls
TIP
Receiving Calls
Your SX Series with Touchpad 10 solution has been congured to automatically accept all
incoming connection requests. This means that both site to site connections initiated by
another site and multi-site connections will be automatically connected. (Note: Contact your FES to
conrm if your particular equipment has been congured this way.)
You will hear a dial tone that indicates there is an incoming call and your microphone will
automatically mute so that the connecting site cannot overhear what you are discussing. Once
the connection is made, you will need to unmute your microphone so that the other site(s) can
hear you.
Ending Calls
At the completion of every call, press End to disconnect.
If you are participating in a multi-site event (3 or more participating sites) you will
be automatically connected by the MBTelehealth service desk at the scheduled start time.
Do not attempt to connect to another location.
You will be automatically disconnected at the scheduled end time. ***There will be a 10 minute
warning prior to the disconnection.
When your unit accepts a call it turns the microphone off so you will need to ‘unmute” when your
session starts.
Receiving and Ending Video Calls

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MBTelehealth - SX10/20 with Touchpad10 User Guide
Dual Video Enabled Equipment
TIP If both pieces of equipment are dual video enabled then both sites are able to change their
own screen layout by pressing Layout and selecting the desired option.
DUAL VIDEO ENABLED EQUIPMENT
Note: This information is only applicable for point to point calls when both units are using dual video
enabled equipment.
Dual video allows users to display and view two different live video feeds simultaneously. For instance,
you could view both the PC presentation as well as the person who delivers the presentation. With two
video streams, the receiving site is able to control the layout of how they view each of the feeds.
If the connecting video system does not support dual video then no second video stream will be
established for this system and the camera or PC presentation will be shown as the main video feed.
The only equipment that does not support dual video is the Tandberg 1700, Tandberg Edge 95 Mobile
Cart and the Tandberg 880 MXP Mobile Cart.

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MBTelehealth - SX10/20 with Touchpad10 User Guide
TROUBLESHOOTING
Audio Issues
Issue Possible Cause Resolution
Far end site unable to hear you • Your microphone is muted (red light is on)
• Your microphone is obstructed or too far from
the person speaking
• Un-mute your microphone
• Check microphone and ensure it points towards the person
speaking
Unable to hear far end site • Microphone is muted at far end site
• Near end monitor and/or codec volume is too
low
• Ask far end site to un-mute their microphone
• Increase the volume on the monitor and/or the codec
Audio distortion from far end site • Far end site monitor volume is too high • Ask far end site to turn down the volume on their monitor
Echo or distortion at near end when
people speaking
• Far end microphone is situated too close to the
monitor
• Speaker/volume is too high on far end monitor
• Ask to move microphone further away from monitor
• Ask far end site to turn volume down on their monitor
Video Issues
Issue Possible Cause Resolution
Picture is blank on the monitor • System has gone into “sleep” mode
• Monitor has been powered off
• Monitor input has changed
• Pick up the remote, system will reactivate in normal mode
• Turn the monitor on
• Check to see if the monitor input has been changed (using
the select or input button on the TV Monitor)
Near-end site unable to hear or see
the picture from far-end peripheral
• Proper input has not been selected
• Cables are not properly connected
• Check for correct input selection on remote control
• Check that output from laptop or patient camera are
connected properly
If you are experiencing any problems with the videoconferencing equipment or have any questions,
please contact the Service Desk for assistance:
Service Desk 204-940-8500 Option 4
or toll-free 1-866-999-9698 Option 4
NEED HELP?

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MBTelehealth - SX10/20 with Touchpad10 User Guide
ADDITIONAL TRAINING INFORMATION
VIDEOCONFERENCING ETIQUETTE
For additional information on videoconference equipment visit www.mbtelehealth.ca or contact your
Facilitator-eHealth Solutions.
The following tips on videoconferencing etiquette will help prepare you for a successful session:
9Assume that people can see and hear you as the camera and microphone are always “Live”.
9Always check your selfview so you are aware of what will be displaying at the far-end site.
9Conrm that the other site can see and hear you and identify yourself and anyone else in the room.
9Speak directly towards the microphone and use your normal speaking voice.
9Try to avoid a lot of movement or shufing of papers as this may affect the quality of the sound
transmission.
9Due to the audio delay, pause for clients to ask or answer questions or when they have comments.
9Always ensure there are no further questions and that the client is aware of follow-up instructions
before signing off.