MBTelehealth Tandberg 1700 MXP User manual

Tandberg 1700 MXP
User Guide
Prepared by:
Jason Macdonald
February 2009
Updated: <Date>

MBTelehealth – Tandberg 1700 MXP User Guide
Page 2 of 14
TABLE OF CONTENTS
1.0 OBJECTIVES ......................................................................................................................3
2.0 THE TANBERG 1700 MXP.................................................................................................3
3.0 GENERAL SET UP AND USE ............................................................................................4
3.1 General Set Up................................................................................................................4
3.2 Mute/Microphone.............................................................................................................4
3.3 Placing and Receiving a Video call.................................................................................4
3.4 Adjusting the Volume......................................................................................................4
3.5 Far End Control...............................................................................................................4
3.6 Layout (Picture in Picture)...............................................................................................4
3.7 Selfview...........................................................................................................................4
3.8 Disconnecting from a Call...............................................................................................4
4.0 CONNECTING A LAPTOP/PC............................................................................................4
5.0 GLOSSARY OF TERMS.....................................................................................................4
6.0 TROUBLESHOOTING ........................................................................................................4
6.1 Audio Issues....................................................................................................................4
6.2 Video Issues....................................................................................................................4
7.0 AKNOWLEDGEMENTS......................................................................................................4
APPENDIX A – 1700 MXP CHEAT SHEET.....................................................................................4

MBTelehealth – Tandberg 1700 MXP User Guide
Page 3 of 14
1.0 OBJECTIVES
This user guide will provide you with an overview of the Tandberg 1700 MXP and the
knowledge to setup and use the videoconferencing equipment.
Learning Outcomes:
After reviewing this guide, you should be able to:
1. Identify and explain the main parts of the Tandberg 1700 MXP Video Conference
System
2. Setup and use the equipment to place video conference calls.
3. Connect and use a laptop/pc to share images and presentations
4. Troubleshoot common Audio and Video issues
2.0 THE TANBERG 1700 MXP
The Tandberg 1700 MXP is a fully integrated system that operates both as a Video
Conference Unit and a PC display. The main components of the Tandberg 1700 MXP
videoconferencing system are the Camera, Codec, Microphone, Screen/Monitor,
Inputs, Headset Connectors and the Remote Control.
Tandberg 1700 MXP
Camera
Screen/ Monitor
Codec
(located in back)
Inputs
(located in back)
Headset and Headset
Microphone Inputs

MBTelehealth – Tandberg 1700 MXP User Guide
Page 4 of 14
1. Camera - The built-in camera is a high quality imaging device which transmits
images to the screen/monitor. The camera movements are controlled by a wireless
infra red (IR) remote that controls a variety of functions, both on the near and far end.
2. Codec - The codec is the central part of the videoconferencing equipment. The main
task of the codec is the compression of outgoing video, audio and data, the
decompression of the incoming information and the transmission of this information
between endpoints. The name codec comes from a combination of the two words
compression and decompression.
3. Microphone - The microphone is built into the Tandberg 1700 and the system will
automatically equalize sound levels so that loud and soft voices are picked up and
transmitted to the far end at approximately the same level.
4. Screen/Monitor - The screen/monitor displays the far end or the near end image.
5. Inputs – The video conference system can be used for video conferences only or it
can be used as both a video conference unit and a monitor for a pc or laptop
depending on user preference. The inputs at the back of the unit allow you to choose
your preferred set up.
Tandberg 1700 MXP Inputs
6. Remote Control - The remote control is used to place calls, adjust the volume,
navigate screens and select options. It controls all functions of the videoconferencing
equipment. When the remote control is not in use, it should be secured in a safe
place so it does not get misplaced, the equipment will not function without it.

MBTelehealth – Tandberg 1700 MXP User Guide
Page 5 of 14
The Tandberg MXP Remote Control
3.0 GENERAL SET UP AND USE
The following sections will provide instructions for setting up and using your Tandberg
1700 MXP to place and receive video conference calls. A Cheat Sheet is available in
Appendix A for a quick reference on how to set up and use of your video conference
system.
3.1 General Set Up
To setup and use the Tandberg 1700 MXP videoconferencing equipment:
1. Position the equipment in the desired location
2. Connect the power cord to the unit (see inputs diagram on page 4 for location
information) and the wall outlet.
The Presentation key toggles
between the laptop/pc and the main
cam video sources
Press Ok/Menu to show the menu
and to select menu items.
Use Zoom + and
–
to zoom the
camera in and out.
Selfview displays your outgoing
video.
Store and recall your video contacts
via the system Phone Book for easy
placement of calls.
Use the red End Call key to end the
current call. If you press this key and
you are not in a call, the system will
go into Standby mode.
Number/Letter keys function in the
same manner as with a mobile
phone.
Mic Of
f
turns your microphone
on and off.
Arrow Keys are used for
navigation in the menu and for
moving the camera
V
olume + and
–
adjusts the
s
y
stem volume.
The Layout key toggles
between full screen and
different display layouts.
Press the Call key to place a
call.
Camera Presets define specific
camera positions. Press and
hold a number key for 1 second
to save the current camera
position to that number key. To
activate a preset press the
Preset button then the
corresponding number key
Far End allows user to easily take
far end control during a site to site
event or change layouts in a multi-
site
Video Sources switch between Main
Camera, Laptop, Document Camera,
DVD/VCRandAux

MBTelehealth – Tandberg 1700 MXP User Guide
Page 6 of 14
3. Connect one end of an Ethernet cable to the unit (see inputs diagram on page 4
for location information) and the other end to the Cisco 871 router. Connect a
second Ethernet cable to the router and the MBTelehealth drop (labeled
MBTelehealth or MBT)
Note: When the cable is connected, the VPN light on the front of the Cisco
871 router will flash Green.
4. When the system boots up, press cancel once to remove the Main Menu from
the startup screen.
The Startup Screen
5. Remove the lens cover from the camera, and then adjust the focus using the dial
on the front of the camera to ensure the participants are viewed clearly.
3.2 Mute/Microphone
To mute the microphone:
1. Press the Mic Off button on the remote control.
2. An onscreen indicator will appear when the microphone is off.
3. Press the Mic Off button on the remote control again to unmute. The onscreen
indicator will disappear from the screen.
Make sure your site is on mute before making a call to the far end. Unmute when
you are ready to begin the session.
3.3 Placing and Receiving a Video call
To place a video call:
1. Press the Phone Book button on the remote control to open the site
directory.
Main menu

MBTelehealth – Tandberg 1700 MXP User Guide
Page 7 of 14
2. Scroll down the list of contacts until you find the site you want to connect to, then
press the Green Call Key on the remote control.
Note: You can quickly skip to the site you are looking for using the corresponding
number key on the remote control. For example, if you are looking for Pine Falls, press
#7 on the remote to skip to the P section of the phone book.
To accept an incoming video call:
1. MBTelehealth videoconferencing systems are set to Autoanswer On + Mic Off
which means that the calls will be automatically answered with the microphone
turned off
2. If the call status menu (shown below) appears while you are already connected,
this means that there is an incoming call. Toggle to the red Reject icon in the
Call Status Menu and press the OK button on the remote control to reject the
call.
Multi-site Sessions
For sessions with 3 or more participating sites, you will be automatically dialed in by the
MBTelehealth Service Desk. If you are participating in a multi-site session, have your
equipment set up and turned on at least 15 minutes prior to the scheduled start time
with the microphone on mute. Do not attempt to connect to another location.

MBTelehealth – Tandberg 1700 MXP User Guide
Page 8 of 14
3.4 Adjusting the Volume
To adjust the volume:
1. Press the Volume + or – key on the remote control to adjust the volume. The
volume indicator appears on the top left corner of the screen.
Remote Control Volume Indicator
2. When the volume is turned off, the volume indicator will appear onscreen.
Press the Volume + key to turn on the sound and remove this indicator.
Note: During a conference, all sites should be muted except the presenter site. If
the participants at the far end are having trouble hearing, they may need to adjust their
volume on their monitor in addition to the volume on the remote. It should be adjusted to
at least the halfway point as shown below.
Screen/Monitor Volume Indicator
If you continue to have audio concerns, contact the
MBTelehealth Service Desk at 1-866-667-9891
3.5 Far End Control
Taking Far End Camera Control allows you to move the camera at the far end site as
well as control their video sources and presets during Point- to- Point calls only. You
cannot save far end camera presets.
Before taking far end camera control, always request permission first and explain why
you are taking control. You may need to take far end camera control if:
There is an unskilled user at the far end.
The user requests that you take control.
If the user isn’t able to facilitate the event at their end.
To use far end camera control during a point to point call:
1. Press the Far End button on the remote control.
2. Move the camera to the desired position using the directional arrows on the
remote control. Zoom in and out on the person or item you want to see.
3. Press the Far End button again to turn far end control off

MBTelehealth – Tandberg 1700 MXP User Guide
Page 9 of 14
Note: Taking far end control of the camera may not always work especially if you
are connecting to a videoconferencing system that is a different brand from the
videoconferencing system you are using as they use different protocols. If having far end
camera control is important during the session, disconnect from the call, re-establish the
connection and try to take far end camera control again.
To split the screen in a Multi-Point session:
1. Press the Far End button on the remote control then toggle through the
layout options using the up arrow.
2. Press the Far End button again to turn far end control off
3.6 Layout (Picture in Picture)
The layout button on the remote control makes it possible to see an image of what you
are sending to the far end site in a small window in the corners of the screen (Picture in
Picture [PIP]). The user can decide in which corner the second image is to be displayed.
Example of PIP
To use Picture in Picture (PIP):
1. Press the Layout button once on the remote control to bring up a PIP.
2. Press the Layout button again to move the PIP around in four corners of the
screen and to finally hide it.
3. Press and hold the Layout button for 1 second to hide the small picture directly
from any position.
Note: It is recommended for all users to use the layout button after connecting to
display an image of what they are sending to the far end site. The PIP acts as a
constant reminder that the user is on camera and helps to ensure the far end sees the
appropriate video source and camera view.
3.7 Selfview
When the layout (PIP) is displayed on the video conference screen, the Selfview button
can be used to swap images between the large and small windows. This is useful when

MBTelehealth – Tandberg 1700 MXP User Guide
Page 10 of 14
you want to share presentation or other video source to participants in the room and at
the far end site.
To swap images between the large and small screens:
1. Press the Selfview button once on the remote control move the near end to the
large window.
2. Press the Selfview button again to swap the images back.
3.8 Disconnecting from a Call
To disconnect from a call:
1. Mute the microphone by pressing Mic Off.
2. Press the red End Call Key two times on the remote control to disconnect a
call.
Another method to disconnect a call is to press the Menu key on the remote
control. When the End Call Dialogue box is displayed, select the red End Call
icon by pressing the OK button on the remote control.
End Call Dialogue Box
3. Push the on/off switch located at the back of the codec (if applicable).
4. Place the remote control in a safe area.
It takes a few moments for the audio to turn off when disconnecting from a
call. Therefore, it is important to mute the microphone when the session is
over.
4.0 CONNECTING A LAPTOP/PC
To connect a laptop or PC to the Tandberg 1700:

MBTelehealth – Tandberg 1700 MXP User Guide
Page 11 of 14
1. Connect the DVI end of the cable provided to the PC in (DVI) input on the
back on the Tandberg 1700
2. Connect the other end of the cable to the VGA output on the laptop or
PC.
3. Plug in and turn on the laptop or PC.
4. Press the Presentation button on the remote control to access the PC
Video Source.
5. You should now see your PC image displayed on the video conference
monitor.
6. If you see a message that says PC Not Connected, do the following: on
the laptop keyboard, press the Function key (Fn) and the appropriate F
key (often F5, F8 or F10) simultaneously. A display options menu should
appear; select the option to display on both as shown below.
Display options
7. Press the Presentation button again to return to the Main Camera view.
8. To disconnect, remove the VGA cable from the laptop.
Note: If you are experiencing any problems with the videoconferencing
equipment or connecting the laptop to the equipment, please contact the
MBT Service Desk for assistance.
VGA Connector DVI Connector

MBTelehealth – Tandberg 1700 MXP User Guide
Page 12 of 14
5.0 GLOSSARY OF TERMS
Bandwidth
The amount of data that can be transmitted in a fixed amount of time. For example, the
higher the amount of data transmitted will result in a higher quality video call. Bandwidth
is usually expressed in bits per second (bps) or bytes per second.
Codec
The word codec comes from a combination of the two words compression and
decompression. The main task of the codec is the compression of outgoing video, audio
and data, the transmission of this information to the far end and the decompression of
the incoming information.
Ethernet Cable
Type of cable that connects to the Local Area Network (LAN).
Far End Site
In a videoconferencing session, far end site refers to the remote conference site.
Far End Camera Control
Taking control of the camera at the far end site.
Near End
In a videoconferencing session, near end refers to the site making the videoconference
call.
Picture in Picture (PIP)
This feature makes it possible to see a second image in a smaller view in one of the
corners of the screen (this is known as Picture in Picture [PIP]). The second image will
be placed on top of the main image. The user can decide in which corner the second
image is to be displayed. PIP will always appear on the main monitor.
Camera Presets
Predefined camera positions (and video sources).
Selfview
The outgoing video from the main camera which shows the user of the system.
S-Video Cable
Super-Video cable. The video signals are transmitted through a cable which is divided
into two separate signals: one for color (chrominance), and the other for brightness
(luminance).
Table Microphone
A high quality microphone that is designed to be used on a table top during a
videoconferencing session.

MBTelehealth – Tandberg 1700 MXP User Guide
Page 13 of 14
6.0 TROUBLESHOOTING
6.1 Audio Issues
Issue Possible Cause(s) Resolution
Far-end site unable to
hear you Your microphone is muted
Your microphone is obstructed or
too far from the person speaking
Un-mute your microphone
(check for icon in top right
corner)
Check microphone and ensure it
points towards the person
speaking
Unable to hear far-end
site Microphone is muted at far end site
Near end monitor and/or codec
Volume is too low
Try to instruct far site to un-mute
their microphone
Increase the volume on the
monitor and/or the codec
Audio distortion from
far-end site Far site monitor volume is too high Turn down the volume on the far
end monitor
Echo or distortion at
near-end when people
speaking
Far-end microphone is situated too
close to the monitor
Speaker/volume is too high on far-
end monitor
Ask to move microphone further
away from monitor
Ask far-end site to turn volume
down on their monitor.
6.2 Video Issues
If you are experiencing any problems with the videoconferencing
equipment or have any questions, please contact the service desk for assistance:
Winnipeg or outside of Manitoba
Phone: [phone]
Outside of Winnipeg (within Manitoba only)
Phone: [phone] (toll free)
Issue Possible Cause(s) Resolution
Picture is blank on the
monitor System has gone into “sleep”
mode
Monitor has been powered off
Monitor input has changed
Pick up the remote, system will
reactivate in normal mode.
Turn the monitor on
Check to see if the monitor
input has been changed (using
the select or input button on
the TV Monitor)
Near-end site unable to
hear or see the picture
from far-end peripheral
Proper input has not been
selected
Cables are not properly
connected
Check for correct input
selection on remote control
Check that output from laptop
patient camera, VCR, or
document camera are
connected properly

MBTelehealth – Tandberg 1700 MXP User Guide
Page 14 of 14
7.0 AKNOWLEDGEMENTS
Tandberg
www.tandberg.net
MBTelehealth
www.mbtelehealth.ca
APPENDIX A – 1700 MXP CHEAT SHEET
1700 Cheat Sheet
Double Click Word Icon to Open Printable Version