MBTelehealth Tandberg Edge 95 User manual

Tandberg Edge 95
User Guide
Prepared by:
MBTelehealth
April 2009
Updated: October 2012

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MBTelehealth – Tandberg MXP Edge 95 User Guide
TABLE OF CONTENTS
1.0 OBJECTIVES ......................................................................................................................3
2.0 THE TANDBERG MXP EDGE 95 .......................................................................................3
3.0 GENERAL SETUP AND USE .............................................................................................6
3.1 General Setup.................................................................................................................6
3.2 Mute/Microphone.............................................................................................................7
3.3 Camera Presets ..............................................................................................................8
4.0 PLACING AND RECEIVING A VIDEO CALLS...................................................................9
4.1 Site to Site.......................................................................................................................9
4.2 Multi-Site .........................................................................................................................9
5.0 VOLUME..............................................................................................................................9
6.0 FAR END CONTROL........................................................................................................10
6.1 Site to Site.....................................................................................................................10
6.2 Multi-Site .......................................................................................................................10
7.0 PICTURE IN PICTURE .....................................................................................................11
8.0 DISCONNECTING FROM A CALL ...................................................................................11
9.0 LAPTOP/PC CONNECTION.............................................................................................12
10.0 LCD PROJECTOR ............................................................................................................13
10.1 Near End Presentation Through LCD...........................................................................13
10.2 Far End Presentation Through LCD..............................................................................14
10.3 Near End Presentation with Video Splitter....................................................................15
10.4 Near End Presentation w S-Video Out .........................................................................16
11.0 AMD PATIENT CAMERA CONNECTION.........................................................................17
11.1 Connection....................................................................................................................18
11.2 Operation.......................................................................................................................19
12.0 N_SIGHT PATIENT CAMERA ..........................................................................................20
12.1 Connection....................................................................................................................21
12.2 Operation.......................................................................................................................22
13.0 DOCUMENT CAMERA .....................................................................................................23
13.1 Connection....................................................................................................................23
13.2 Operation.......................................................................................................................24
14.0 TELESTETH- ELECTRONIC STETHESCOPE ................................................................25
15.0 GLOSSARY OF KEY TERMS...........................................................................................25
16.0 ACKNOWLEDGEMENTS..................................................................................................26
17.0 TROUBLESHOOTING ......................................................................................................26
17.1 Audio Issues..................................................................................................................26
17.2 Video Issues..................................................................................................................27
18.0 ADDITIONAL TRAINING INFORMATION ........................................................................27
APPENDIX A: TANDBERG MXP EDGE 95 QUICK REFERENCE...............................................28
APPENDIX B: VIDEOCONFERENCING ETIQUETTE..................................................................29
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MBTelehealth – Tandberg MXP Edge 95 User Guide
1.0 OBJECTIVES
This user guide will provide you with an overview of the Tandberg MXP Edge 95 and the
knowledge to setup and use the videoconferencing equipment.
Learning Outcomes:
After reviewing this guide, you should be able to:
1. Identify and explain the main parts of the Tandberg MXP Edge 95.
2. Use the remote control to navigate through the Tandberg MXP Edge 95 menus, set
camera presets, and access additional video sources.
3. Setup and use the equipment.
2.0 THE TANDBERG MXP EDGE 95
The main components of the Tandberg MXP Edge 95 videoconferencing system are the
Camera, Codec, Ethernet Cable, Microphone, Screen/Monitor, Router, Remote Control
and for some units, the Cart.
The Equipment at a Glance
Codec
1. Camera - The built-in camera is a high quality imaging device which transmits
images to the screen/monitor. The camera movements are controlled by a wireless
infra-red (IR) remote control that controls a variety of functions, both on the near and
far end.
2. Codec - The codec is the central part of the videoconferencing equipment. The main
task of the codec is the compression of outgoing video, audio and data, the
decompression of the incoming information and the transmission of this information
between endpoints. The name codec comes from a combination of the two words
compression and decompression.
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MBTelehealth – Tandberg MXP Edge 95 User Guide
The Codec (rear view) RCA Inputs/Outputs
Ethernet
On/Off Switch S-Video DVi Microphone Connection
Inputs/Outputs Inputs/Outputs Connection
3. Ethernet cable - This type of cable is similar to the one that connects to the Local
Area Network (LAN). One end is plugged into the back of the codec and the other
end (for MBTelehealth purposes), must be plugged into the specified jack in the wall.
Once the Ethernet cable is plugged in, you will be able to connect, or be connected
to other sites.
4. Microphone - There are two types of microphones that accompany the
videoconferencing equipment. The first may be located on the equipment and the
second is the table microphone which is designed to be located on a flat surface in
front of the participant. The microphone cable should always face towards the
videoconferencing system. The system will automatically equalize sound levels so
that loud and soft voices are picked up and transmitted to the far end at
approximately the same level.
5. Screen/Monitor - The videoconferencing equipment may utilize single or dual
screen/monitor configurations. The screen/monitor displays the far end or the near
end image.
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MBTelehealth – Tandberg MXP Edge 95 User Guide
6. Router -When connected to an MBTelehealth drop, the Router provides a secure
connection back to the MBTelehealth network
7. Remote Control - The remote control is used to place calls, adjust the volume,
navigate screens and select options. It controls all functions of the videoconferencing
equipment. When the remote control is not in use, it should be locked away; the
equipment will not function without it.
The Tandberg MXP Remote Control
Mic Of
f
turns your microphone
on and off.
Arrow Keys are used for
navigation in the menu and for
moving the camera
V
olume + and
–
adjusts the
s
y
stem volume.
The Layout key toggles
between full screen and
different display layouts.
Press the Call key to place a
call.
Camera Presets define specific
camera positions. Press and
hold a number key for 1 second
to save the current camera
position to that number key. To
activate a preset during a call,
simply press and release that
number key.
.
Video Sources switch between Main
Camera, Laptop, Document Camera,
DVD/VCRandAux
The Presentation key toggles
between the pc and main camera
video sources
Press Ok/Menu to show the menu
and to select menu items.
Use Zoom + and
–
to zoom the
camera in and out.
Selfview displays your outgoing
video.
Use the red End Call key to end the
current call. If you press this key and
you are not in a call, the system will
go into Standby mode.
Store and recall your video contacts
via the system Phone Book for easy
placement of calls.
Number/Letter keys function in the
same manner as with a mobile
phone.
Far End allows user to easily take
far end control during a site to site
event or change layouts in a multi-
site
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MBTelehealth – Tandberg MXP Edge 95 User Guide
NAVIGATION BUTTONS
ARROW KEYS, OK AND MENU BUTTON
To navigate through the menu in the videoconferencing system,
use the arrow keys. To make a selection when in a menu, press
the OK/Menu button. An orange selector on screen shows the
selected item. To bring up the menu, press the OK/Menu button.
CANCEL KEY
In the main menu, pressing Cancel (X) will hide the menu. If the
menu is hidden, you can access it again by pressing the OK
button. In other menus, pressing Cancel (X) will take you back one
step. In an input field, pressing Cancel (X) will delete
characters/numbers to the left.
8. Cart – The cart makes the video conference system ‘mobile’ and allows it to be
utilized in multiple locations and different types of events within a facility. One
system can serve multiple purposes. Note: carts are not included in all solutions.
3.0 GENERAL SETUP AND USE
The following sections will provide instructions for setting up and using your Tandberg
MXP Edge 95 to place and receive video conference calls. A Quick Reference guide is
available in Appendix A to review how to set up and use your video conference system.
3.1 General Setup
To setup and use the Tandberg Edge 95 video conference equipment:
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MBTelehealth – Tandberg MXP Edge 95 User Guide
1. Position the equipment in the specified location/room
2. Plug the power cord into the wall.
3. Connect the free end of the Ethernet cable to the MBTelehealth jack
4. Turn on the codec, the screen/monitor and the router. After approximately 15-20
seconds you will see the startup screen. . (If the Ethernet cable is connected
correctly, you will see a flashing green VPN light on the front of the Cisco router.)
5. Place the microphone on the table in front of the participants. If possible, position
the microphone at least 6.5 feet in front of the system
6. Press Cancel once then position the camera on the participant(s) using the arrow
keys and the zoom + and - keys.
For more information on setting and storing camera positions see section 3.3
Camera Presets The Startup Screen
3.2 Mute/Microphone
To mute the microphone:
1. Press the Mic Off key on the remote control.
2. An onscreen indicator will appear when the microphone is off.
3. Press the Mic Off key on the remote control again to turn the mute off. The
onscreen indicator will disappear from the screen.
Make sure your site is on mute before making a call to the far end. Turn
the mute off when you are ready to begin the session.
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MBTelehealth – Tandberg MXP Edge 95 User Guide
3.3 Camera Presets
Camera presets are useful when pictures from many different camera positions and
video sources have to be viewed by the far end. Presets are used to switch camera
positions without having to manually move the camera every time.
Presets can be established before or during a call.
The camera presets are available from the number keys on the remote control when in a
call or by using the preset button when not in a call.
3.3.1 Standardized Presets
MBTelehealth recommends setting the following setting the following camera presets for
each video conference event:
1. Sign - The first preset is of a sign with the sites name. This is an off screen
camera view that allows users to move about the room without being on camera
and identifies the sites that are connected. The equipment should always be set
to the sign preset before connecting to an event.
2. Participant (Presenter/Provider/Patient) – This preset is a close up view of the
person or persons involved in the event. Whether it is the patient, provider or a
presenter, when setting this preset, you want to ensure that the far sites are able
see the person clearly.
3. Room –Part of video conference etiquette includes making the sites you are
connected to aware of everyone involved in the event. By setting a preset of the
entire room, you can easily identify everyone in attendance and then switch back
to preset number 2 as necessary. This preset is also helpful for question and
answer periods.
Setting these presets provides consistency for users and service desk staff for all
telehealth equipment.
3.3.2 Saving Camera Presets
To save a preset from the remote control:
1. Move the camera to the desired position. If storing a video source ensure it is
selected and showing on screen.
2. Press a number key on the remote control (from 0-9) until a message appears
stating the preset has been stored. The new preset will overwrite any existing
camera presets on that number.
3.3.3 Using Camera Presets
To use camera presets:
1. Press the Presets button on the remote control. A message will appear
on the screen saying Presets 0-9
2. Press the number on the remote control that corresponds with the desired
camera position, or video source.
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MBTelehealth – Tandberg MXP Edge 95 User Guide
4.0 PLACING AND RECEIVING A VIDEO CALLS
4.1 Site to Site
To place a video call:
1. Press the Phone Book key on the remote control.
2. Scroll down the list of contacts. Once you have found the site you want to
connect to, press the OK button on the remote control.
You can quickly skip to the site you are looking for using the corresponding
number key on the remote control. For example, if you are looking for Pine Falls,
press #7 on the remote to skip to the P section of the phone book.
3. Press the OK button once more on the remote control to initiate the call.
4.2 Multi-Site
For sessions with 3 or more participating sites, you will be automatically dialed in by the
MBTelehealth service desk. If you are participating in a multi-site session, have your
equipment set up and turned on at least 15 minutes prior to the scheduled start time with
the microphone on mute. Do not attempt to connect to the other location.
5.0 VOLUME
To adjust the volume:
1. Press the Volume + or – key on the remote control to adjust the volume. The
volume indicator appears on the top left corner of the screen.
Remote Control Volume Indicator
When the volume is turned off, the volume indicator2. will appear onscreen.
Press the Volume + key to remove the indicator.
During a conference, all sites should be muted with the exception of the
presenter’s site. If the participants at the far end are having trouble hearing you,
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MBTelehealth – Tandberg MXP Edge 95 User Guide
they may need to adjust their volume or you may need to adjust yours. Make
sure that the volume on the monitor is on. It should be adjusted to the halfway
point as shown below.
Screen/Monitor Volume Indicator
6.0 FAR END CONTROL
6.1 Site to Site
Taking Far End Camera Control allows you to move the camera at the far end site as
well as control their video sources and presets during Site to Site calls only. However,
you cannot save far end camera presets.
Before taking far end camera control, always request permission first and explain why
you are taking control. You may need to take far end camera control if:
There is an unskilled operator at the far end.
The operator requests that you take control.
If the operator isn’t able to facilitate the event at their end.
To use far end camera control during a call:
1. Press the Far End button on the remote control.
2. Move the camera to the desired position using the directional arrows on the
remote control. Zoom in and out on the person or item you want to see.
3. Press the Far End button again to turn far end control off
6.2 Multi-Site
During Multi-Site calls, the Far End button allows you to control how the other sites are
displayed on your screen.
To split the screen in a multipoint session:
1. Press the Far End button on the remote control then toggle through the
layout options using the up arrow.
2. Press the Far End button again to turn far end control off
Layout Options
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