MCK EXTender 3000 User manual

G-3000U-MUM Rev AA
June 09, 2003
MCK EXTender™ 3000
Quick Installation Guide
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EXTender 3000 Quick Installation Guide
Table of Contents Page 1
Table of Contents
Copyright Information ..................................................................................................................... 3
Definity - Installing the Office Module ........................................................................... 5
Pre-Installation Checklist ............................................................................................................................ 5
ISDN Line Checklist ................................................................................................................................... 5
Installation Procedure .................................................................................................................................. 6
Definity - Configuring the Office Module....................................................................................... 8
Pre-Configuration Checklist ........................................................................................................................ 8
Configuration Procedure ............................................................................................................................. 8
Accessing the Terminal Configuration Menu .......................................................................................... 8
For dialup data type only: ........................................................................................................................ 8
Definity - Installing the Remote Module ....................................................................................... 10
Pre-Installation Checklist .......................................................................................................................... 10
Installation Procedure ................................................................................................................................ 10
Definity - Configuring the Remote Module................................................................................... 12
Pre-Configuration Checklist ...................................................................................................................... 12
Configuration Procedures .......................................................................................................................... 12
Configuration by Telephone ...................................................................................................................... 13
To Go Online ......................................................................................................................................... 15
To Go Offline (Disconnect) ................................................................................................................... 15
LED Blink Sequences ............................................................................................................................... 16
Definity - EXTender 3000 Menu................................................................................................... 17
Remote Module System Flowchart ........................................................................................................... 17
Definity - Troubleshooting the Remote and Office Modules ........................................................ 22
Norstar/Meridian - Installing the Office Module......................................................... 24
Pre-Installation Checklist .......................................................................................................................... 24
ISDN Line Checklist ................................................................................................................................. 24
Installation Procedure ................................................................................................................................ 25
Norstar/Meridian - Configuring the Office Module....................................................................... 27
Pre-Configuration Checklist ...................................................................................................................... 27
Configuration Procedure ........................................................................................................................... 27
Accessing the Terminal Configuration Menu ........................................................................................ 27
For dialup data type only: ...................................................................................................................... 27
Norstar/Meridian - Installing the Remote Module......................................................................... 29
Pre-Installation Checklist .......................................................................................................................... 29
Installation Procedure ................................................................................................................................ 29

Page 2 EXTender 3000 Quick Installation Guide
Table of Contents
Norstar/Meridian - Configuring the Remote Module .................................................................... 31
Pre-Configuration Checklist ...................................................................................................................... 31
Configuration Procedures .......................................................................................................................... 31
Configuration by Telephone ...................................................................................................................... 32
To Go Online ......................................................................................................................................... 33
To go Offline (Disconnect) .................................................................................................................... 33
LED Blink Sequences ............................................................................................................................... 34
Norstar/Meridian - EXTender 3000 Menu..................................................................................... 35
Remote Module System Flowchart ........................................................................................................... 35
Norstar/Meridian - Troubleshooting the Remote and Office Modules.......................................... 40

EXTender 3000 Quick Installation Guide
List of Tables Page 1
List of Tables
Table 1: Definity Configuration Menu ........................................................................................................... 9
Table 2: Definity Key Mapping .................................................................................................................... 13
Table 3: Definity Running Extender LED Indicator Sequences ................................................................... 16
Table 4: Definity Troubleshooting the Remote and Switch ......................................................................... 22
Table 5: Norstar/Meridian Configuration Menu ........................................................................................... 28
Table 6: Norstar/Meridian Character Display .............................................................................................. 31
Table 7: Norstar/Meridian Running EXTender LED Indicator Sequences .................................................. 34
Table 8: Norstar/Meridian Troubleshooting the Remote and Switch ........................................................... 40

Page 2 EXTender 3000 Quick Installation Guide
List of Tables

EXTender 3000 Quick Installation Guide
List of Tables Page 1
List of Tables
Figure 1: Definity Office Module Back Panel ................................................................................................ 6
Figure 2: Definity Remote Module Back Panel ............................................................................................ 10
Figure 3: Definity EXTender 3000 Menu Flow Chart - Part 1 ..................................................................... 17
Figure 4: Definity EXTender 3000 Menu Flow Chart - Part 2 ..................................................................... 18
Figure 5: Definity EXTender 3000 Menu Flow Chart - Part 3 ..................................................................... 19
Figure 6: Definity EXTender 3000 Menu Flow Chart - Part 4 ..................................................................... 20
Figure 7: Definity EXTender 3000 Menu Flow Chart - Part 5 ..................................................................... 21
Figure 8: Norstar/Meridian Office Module Back Panel ............................................................................... 25
Figure 9: Norstar/Meridian Remote Module Back Panel ............................................................................. 29
Figure 10: Norstar/Meridian EXTender 3000 Menu Flow Chart - Part 1 .................................................... 35
Figure 11: Norstar/Meridian EXTender 3000 Menu Flow Chart - Part 2 .................................................... 36
Figure 12: Norstar/Meridian EXTender 3000 Menu Flow Chart - Part 3 .................................................... 37
Figure 13: Norstar/Meridian EXTender 3000 Menu Flow Chart - Part 4 .................................................... 38
Figure 14: Norstar/Meridian EXTender 3000 Menu Flow Chart - Part 5 .................................................... 39

Page 2 EXTender 3000 Quick Installation Guide
List of Tables

EXTender 3000 System Administrator’s Guide
Copyright Information Page 3
Copyright Information
Copyright 2001-2002, MCK Communications, Inc.
All Rights Reserved
Printed in USA June 9, 2003
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However,
information is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the use of your telecommunications system by an unauthorized party, for example, persons other than your company’s
employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated
with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your
telecommunications services.
You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to
prevent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration
documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can
be taken to reduce that risk. MCK Communications does not warrant that this product is immune from or will prevent unauthorized use
of common-carrier telecommunication services or facilities accessed through or connected to it. MCK Communications will not be
responsible for any charges that result from such unauthorized use.
Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. For further FCC information, see "Customer Support Information" on page i.
Trademarks
MCK, the MCK logo, MCK EXTender, PBXgateway, RVP, and RVPoIP are trademarks of MCK Communications, Inc. Other brand
and product names referenced herein are trademarks of their respective holders.

Page 4 EXTender 3000 System Administrator’s Guide
Copyright Information

EXTender 3000 Quick Installation Guide
Definity - Installing the Office Module Page 5
Definity - Installing the Office Module
Pre-Installation Checklist
Ensure your EXTender Office Kit includes the following items:
• One EXTender 3000 Office Module
• One EXTender 3000 Office Module System Administrator Manual
• One EXTender 3000 Office Module Quick Installation Guide
• 12 volt DC unregulated supplied by standard 120 volt adapter (U interface) or a 12 volt DC unregu-
lated, supplied by 220/240v adapters (S/T interface)
• One ISDN line cord (RJ45 cable)
Ensure the maximum length of your cable between the PBX and the Office Module does not exceed 500 feet
(150 meters).
CAUTION: Do not connect a digital telephone to an Office Module.
ISDN Line Checklist
The recommended ISDN line provisioning for your U or S/T interface ISDN line is:
• ISDN CO Switch type:
• U Interface: AT&T 5ESS, Nortel DMS100, or National ISDN NI-1
• S/T Interface: ETSI NET3
• Circuit Switched Voice and Data on both B channels (B1 and B2).
• No call features are required on any B channels.
• Must be capable of 56K or 64k Synchronous Data Calls, Clear Channel.
Note: Specifications are subject to change without notice as technological or manufacturing
changes warrant.
• Ensure you have the proper ISDN line installed at the Remote module’s site.
• Ensure you know the SPID/DN numbers (U interface), TEI type and Connect Rate (56K or 64K).
You obtain this information from your local ISDN service provider when the ISDN lines are
installed. Note that the S/T Interface uses MSN (Multiple Subscriber Number) numbers instead of
SPID or DN numbers
• Ensure that you have registered the ISDN lines with your long distance carrier for ISDN DATA
Service, if required.

Page 6 EXTender 3000 Quick Installation Guide
Definity - Installing the Office Module
Installation Procedure
All connections to the Office Module are done via the back panel.
Figure 1: Definity Office Module Back Panel
1. Connect the ISDN BRI line from your PBX or a central office (CO) line to the ISDN jack of the Office
Module at the on-premise location. Use the RJ45 cable, included with the system.
Ensure you connect an ISDN ST interface Office Module to ST interface line or an ISDN U interface
Office Module to U interface line. A quick way to check the type of ISDN interface on your office mod-
ule is to determine which way the line leads on your RJ45 cable are pointing if you were to insert the
cable into office module. The cable line leads point “up for U” (point down for ST). The U interface
connector is orientated the same as the digital port and Ethernet connectors.
2. Connect the Office Module SWITCH jack to the 2-wire digital port on the PBX using a standard phone
cable.
3. If you are using Ethernet data, connect the Ethernet jack on the Office Module to the Ethernet jack at the
on-premise location. Use a standard Ethernet cable. Refer to the Data Configuration section of the Sys-
tem Administrator’s Guide to set the Ethernet data type operation.
4. If you are using Serial or Dial up data, connect the RS-232 jack on the Office Module to the on-premise
PC or Data Communications Server. Use a straight-through RS-232 cable. You may need an adapter if
your equipment does not have a 9-pin connector. Refer to the Data Configuration section of the System
Administrator’s Guide to set the Ethernet data type operation.
5. Connect the AC adapter to an electrical outlet. Use only the AC adapters provided with the Extender. U
interface requires a 120v AC adapter, an S/T interface requires a 220/240v AC adapter.
6. The Office Module starts powering up. After a long series of flashing LED sequences, the Office Mod-
ule LED will blink a repeating series of yellow, green, *green, red. This LED sequence confirms that
the Office Module is installed correctly.
*Note: For an S/T Interface, the third blink may not be green.
Ethernet
Jack
ISDN Jack
Electrical
Outlet
Switch Ethernet RS-232 ISDN +12VDC
RJ45 Digital Line RJ45 Cable
Serial Cable RJ45 Cable
AC Adapter
U Interface S/T Interface
PBX or Key System

EXTender 3000 Quick Installation Guide
Definity - Installing the Office Module Page 7
7. If applicable, administer the ISDN BRI and station ports as required.
• If the Office Module is connected to an ISDN BRI port on your PBX you should administer your
incoming PRI to route data calls that are destined for the Office Module.
8. Administer the station port as you would any other digital port station.

Page 8 EXTender 3000 Quick Installation Guide
Definity - Configuring the Office Module
Definity - Configuring the Office Module
Pre-Configuration Checklist
Ensure that the installation procedure for the Office Module has been completed, and all cables are con-
nected correctly.
Configuration Procedure
The Office Module’s serial communications port (the COM port) is used by all three data types: Serial,
Ethernet and Dial-up (default) . For the Serial and Dial-up modes, it is the means of transmitting and receiv-
ing data to and from the unit. For the Ethernet data type, it provides access toa management interface (which
you access with a VT100 compatible terminal emulation program).
To connect the Office Module and your PC, you need a straight through RS-232 serial cable with a male
DB9 connector. The connector on the other end of the cable is dependent upon your PC’s serial port connec-
tor.
For U interface units you must program the SPID numbers and the numbers for your ISDN line. For S/T
interface you can configure the MSN numbers if required.
For basic operation of S/T interface units (no data) there is no need to change the default settings pro-
grammed in the EXTender. Refer to the 3000 System Administrator’s Guide for directions on configuring
the EXTender for data operation.
Accessing the Terminal Configuration Menu
For all data types:
1. To access the configuration menu for the Switch Module, you must connect a terminal or PC to the RS-
232 port of the Switch Module.
The PC must be running a terminal emulation package. Configure your terminal or terminal application
to 9600bps, No parity, 8 data bits, and 1 stop bit. The terminal type should be set to VT100.
2. Unplug the Office Module, and plug it back in after waiting a few seconds. When the Office Module is
powered-up, it will begin a specific blink sequence eventually ending with a series of 3 sets of yellow
blinks.
3. Type the word MENU from your PC or terminal while the LED blinks its first set of 8 yellow flashes,
described above. The Configuration menu will appear.
For dialup data type only:
If your Module’s data type is Dial-up (the factory default data type) you can access terminal configuration at
any time from the AT command mode.
1. To access the configuration menu you must connect a terminal or PC to the RS-232 port of the Office
Module. The PC must be running a terminal emulation package with terminal type set to VT100.
2. Configure your PC COM port settings to match the Office Module.The factory default COM port set-
tings for dial-up data types are: 57600 bps, No parity, 8 data bits, and 1 stop bit. If this has been changed
set your PC to use the current settings or use the Power-up Access Method (optional).

EXTender 3000 Quick Installation Guide
Definity - Configuring the Office Module Page 9
3. From the AT command mode type AT@MENU followed by a RETURN key from your PC. The Con-
figuration menu will appear..
Table 1: Definity Configuration Menu
Menu Item Function
Show Settings Displays the current Switch Module configuration.
Configure ISDN Enter the ISDN parameters.
Configure System Modify passwords and upgrade the software.
Configure Data Select the data type and adjust the COM port
Configure Voice Modify the voice settings
Show Diagnostics Display the diagnostic error counts of the near and far end Extend-
ers.

Page 10 EXTender 3000 Quick Installation Guide
Definity - Installing the Remote Module
Definity - Installing the Remote Module
Pre-Installation Checklist
Ensure your EXTender Plus Remote Kit includes the following items:
• One EXTender Remote Module
• One EXTender 3000 Office Module Quick Installation Guide
• 12 volt DC unregulated supplied by standard 120 volt adapter (U interface) or a 12 volt DC unregu-
lated, supplied by 220/240v adapters (S/T interface)
• One ISDN line cord (RJ45 cable)
Ensure your digital telephone is located within 400 feet (120 meters) of the EXTender Remote Module.
CAUTION: Do not connect a digital telephone to an Office Module.
Installation Procedure
All connections to the Remote Module are done via the back panel.
Figure 2: Definity Remote Module Back Panel
1. Connect the ISDN jack on the Remote Module to your ISDN jack using the RJ45 cable that comes with
the kit.
2. Connect the digital telephone to the PHONE jack of the Remote Module.
3. If you are using Ethernet data, connect the Ethernet jack on the Remote Module to your local LAN or
PC. Refer to the Data Configuration section of the System Administrator’s Guide to set the Ethernet
data type operation.
Ethernet
Jack ISDN Jack
Electrical
Outlet
Phone Ethernet RS-232 ISDN +12VDC
RJ11 Digital Line
RJ45 Cable
Serial Cable RJ45 Cable
AC Adapter
Analog
Port
Digital Phone
Telephone

EXTender 3000 Quick Installation Guide
Definity - Installing the Remote Module Page 11
4. If you are using Serial or Dial up data, connect the RS-232 jack on the Remote Module to your PC.
Use a straight-through RS-232 cable. You may need an adapter if your PC does not have a 9-pin con-
nector. Refer to the Data Configuration section of the System Administrator’s Guide to set the Ethernet
data type operation.
5. If you would like to use an analog telephone, connect it to the Analog Device jack of the Remote Mod-
ule.
6. Connect the AC adapter to an electrical outlet. Use only the AC adapters provided with the Remote
Module.
7. The Remote Module starts powering up. After a series of flashing LED sequences, the display on the
digital telephone will initialize, and read Go Online. Once you’re at the Go Online prompt, the LED
sequences on the Remote module should be yellow, green, *green, red.
*Note: For an S/T ISDN interface, the third blink may not be Green.

Page 12 EXTender 3000 Quick Installation Guide
Definity - Configuring the Remote Module
Definity - Configuring the Remote Module
The EXTender 3000 Remote Module should be configured from the phone for all digital phone extension
features. Configuration of data communication features can be configured from the digital phone or the Ter-
minal Configuration menu.
For a full description of data configuration, see System Administrator’s Guide.
Pre-Configuration Checklist
The Go Online prompt will be displayed on the phone. Do not press OK to go online. The Remote phone
configuration menus can only be accessed while the phone is offline.
Configuration Procedures
Configure the Remote Module by using the phone menus or by using the terminal configuration (as
described earlier in the ‘Configuring the Switch Module’ section). The digital telephone configuration menu
will allow you to easily navigate through the set-up. Refer to the phone menu flow chart in the next section
when navigating the phone menus.
Advancing through the Main menu enables you to access the following configuration sub-menus:
• Set ISDN Parameters (“ISDN Setup menu” on telephones with a 20 character display)
• Set Dial Numbers
• Set Dialback
• Set COD Parameters
• Set PPP Parameters (for Ethernet Data Type only)
• Set Bridge (for Ethernet Data Type only)
• Set Remote Com Port
• Set Voice Parameters
• Set Misc. Parameters
• Diagnostics Menu
• View Serial No
• View S/W Version

EXTender 3000 Quick Installation Guide
Definity - Configuring the Remote Module Page 13
Configuration by Telephone
Once the Remote Module has been successfully installed, you can configure it by pressing the dialpad keys
on your digital telephone. Using these keys, you can move through the menus, access the menus, and make
changes to the menu’s options. The phone menus are displayed on two lines. The top line is the menu dis-
play line. The bottom line is the menu soft-text line, displaying what direction you can travel through the
telephone menus.
Depending on the telephone type, you will see slightly different menu displays. The menus displayed with
20 characters are, for the most part, abbreviated versions of the menus displayed with 40 characters.
Note: S/T interfaces uses a DN or MSN number. U interface uses SPID numbers.
1. From the Go Online menu press NEXT until you reach the Set ISDN Parameters menu. Press OK.
2. Program your ISDN CO Switch Type, SPID1 and SPID2 (U interface), DN1/MSN1 and DN2/MSN2
numbers, these parameters should be provided by your CO or PBX System Administrator. The TEI type
and ISDN Connect Rate are default to “Auto.”
3. Press PRV to return to the Set ISDN Parameters menu. If you have made any changes you will be
prompted to save them. Press OK to save.
4. Program the Switch Module phone number using the Set Dial Numbers menu on the digital telephone.
This is the Switch Module’s MSN, and will be used for the Remote Module to Go Online, and connect
to the Switch Module. Press OK.
5. From Set ISDN Parameters menu press Next until you reach the Set Dial Numbers menu.
6. Program the Office phone number from the Set Office Dial Numbers menu on the digital telephone.
This is the Office Module’s DN1/MSN1, and will be used for the Remote Module to Go Online, and
connect to the Office Module.
7. Program the Remote Module phone number from the Set Dial Numbers menu if you plan to use the
Remote Module Call On Demand (COD) or Dialback features. From the Set Office Number menu
press Next to advance to the Set Remote Number menu.
The remote phone number should be set to the Remote Module’s DN/MSN line phone number. It
should be set exactly as needed for the Switch Module to reach the Remote Module. If your Switch
Table 2: Definity Key Mapping
Soft Key
Mapping Menu Mapping Dial Pad Key Function
Drop/Redial Accept Allows you to accept numbers you entered, using the num-
ber on your phone’s dialpad.
1PRVAllows you to move backward through the menus. (Previ-
ous)
2OKAllows you to select an option from the display AND
means OK.
3NEXTAllows you to move forward through the menus (Next).
Conf/Prev backspace Allows you to backspace when entering a parameter.
Note: When entering phone numbers, use the dialpad keys. If a dialpad key has not been pressed for 30
seconds, the module will automatically return to Go Online prompt and you will have to press NEXT to
advance back to where you were.

Page 14 EXTender 3000 Quick Installation Guide
Definity - Configuring the Remote Module
Modules are connected behind your PBX, do not forget to begin the phone number with an external line
access code if applicable.
Call On Demand (COD) can reduce long distance line costs by establishing a connection only when a
call is detected, or when there is activity on the remote phone. Dialback enables the Switch Module to
disconnect, and then dial back to the Remote Module after a connection has been successfully com-
pleted. This feature can reduce line charges incurred by your Remote Module. For more information on
configuration of dialback or COD, consult the System Administrator’s Guide.
Dialback enables the Office Module to disconnect, and then dial back to the Remote Module after a con-
nection has been successfully completed. This feature can reduce line charges incurred by your Remote
Module.