MCK EXTender 4000 User manual

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EXTender
TM
4000
Universal Quick Installation Guide
G-4000P-RXM Rev AF
Nov 8, 2006

Copyright
© Copyright 2005 Citel Technologies All rights reserved.
No part of this publication, including text, examples, diagrams, or icons, may be reproduced, transmitted,
or translated in any form or by any means, electronic, mechanical, manual, optical or otherwise, for any
purpose, without prior written permission of Citel Technologies.
Information in this publication is subject to change without notice. Citel Technologies may have patents or
pending patents applications, trademarks, copyrights, or other intellectual property rights covering subject
matter in this publication. The furnishing of this document does not give you license to these patents,
trademarks, copyrights, or other intellectual property.
Trademarks
© Copyright 2005 Citel Technologies All rights reserved.
MCK, the MCK logo, PBXgateway I, PBXgateway II, MCK EXTender 1000, MCK EXTender 3000, MCK
EXTender 4000, MCK EXTender 6000 and MCK EXTender 7000 are trademarks or registered
trademarks of Citel Technologies or its wholly-owned subsidiaries in the United States and other
jurisdictions. All other trademarks, registered trademarks and service marks are the property of their
respective owners.
EXTender 4000 Universal Quick Installation Guide 2

Table of Contents
Table of Contents...........................................................................................................................3
Purpose of this Document ............................................................................................................4
Safety Considerations ...................................................................................................................... 4
Support Telephone Numbers........................................................................................................... 4
Introduction ....................................................................................................................................5
Specifications.................................................................................................................................6
Prerequisites for Installation.........................................................................................................7
Networking ....................................................................................................................................... 7
TCP/UDP.......................................................................................................................................... 7
Remote Location .............................................................................................................................. 7
Gateway Location ............................................................................................................................ 7
Power and Wiring............................................................................................................................. 7
Installation Components...............................................................................................................8
Parts NOT Included with the EXTender 4000.................................................................................. 8
Typical Installation............................................................................................................................ 8
Location............................................................................................................................................ 8
Compatible Telephones.................................................................................................................9
Connections .................................................................................................................................11
Power-Up.......................................................................................................................................12
Configuration using the Telephone Interface ...........................................................................13
Introduction .................................................................................................................................... 13
Required Settings........................................................................................................................... 13
Accessing the Phone Set Interface................................................................................................ 14
How to access the telephone-set interface .................................................................................... 14
Menu Log ....................................................................................................................................... 14
Menu Log, continued...................................................................................................................... 15
Menu Structure............................................................................................................................... 16
Main Legend .................................................................................................................................. 17
User ID Menu ................................................................................................................................. 18
IP Menu.......................................................................................................................................... 19
Admin Password Menu .................................................................................................................. 20
Saving Configuration Changes ...................................................................................................... 20
Configuration using the Management Interface (MI)................................................................21
IP Call-Suspend Setup................................................................................................................... 21
Procedure....................................................................................................................................... 21
Placing a Call................................................................................................................................23
Press ‘1’ to connect............................................................................................................ 23
Optional Configuration................................................................................................................23
Remote Telephone Messages ....................................................................................................... 24
EXTender 4000 Universal Quick Installation Guide 3

Purpose of this Document
This document provides instructions to install, configure, and troubleshoot the EXTender 4000 single
client device.
Safety Considerations
IMPORTANT SAFETY INSTRUCTIONS
•Do not install this product near water.
Example: In a wet basement location.
•Do not overload wall outlets, as this can result in the risk of fire or electrical shock.
•Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the
power cord. Do not place this product where anyone can step on the cord.
•Do not operate the system if chemical gas leakage is suspected in the area. Use a telephone
located in another, safe area to report the trouble.
Support Telephone Numbers
For Customer Support please contact MCK technical assistance at 1-888 454-5828 between 8:30am -
8:00pm (EST). If you are outside North America please dial 1-617-454-6192.
EXTender 4000 Universal Quick Installation Guide 4

Introduction
The EXTender 4000 provides remote voice access to a corporate system for a single remote user.
Remote users can connect to a PBXgateway™ via a 10Base-T Ethernet connection using IP packet
transmission.
The remote users’ telephones connect to the EXTender 4000 via an RJ-11 telephone jack. The user’s
telephone traffic is placed in IP packets and sent out to the corporate LAN and then to the PBXgateway
via a 10Base-T Ethernet connection in the PBSX gateway.
The EXTender 4000 provides a choice of three voice compression algorithms: G711, G729A, and G726
(24 and 32 Kbps ADPCM options) to reduce bandwidth requirements. The EXTender 4000 extends the
full functionality of the system to a remote location, via IP over a LAN.
All voice traffic and signaling information from the digital telephone system is packetized by Remote Voice
Protocol (RVPTM ). These packets are encapsulated into IP packets and sent out over the Ethernet. The
voice packets can share the Ethernet network with other common data devices. The remote user can also
connect a PC to the LAN through an RJ-45 Ethernet jack on the EXTender 4000, which acts as a hub.
The voice and signaling traffic is transmitted over the LAN between the EXTender 4000 at the remote
location and the PBXgateway at the central location. At the Gateway, the packets are converted back into
the system protocol and sent to the system via an RJ-21 cable.
IP-based products utilize Voice over IP (VoIP) technology to deliver remote voice solutions. The voice
quality of these solutions depends on variables such as available bandwidth, network latency, and Quality
of Service (QoS) initiatives, all of which are controlled by the network and internet service providers.
Because these variables are not within our control, we cannot guarantee the performance of the user’s
IP-based remote voice solution.
EXTender 4000 Universal Quick Installation Guide 5

Specifications
Regulatory Approvals
FCC Parts 15 & 68, Subpart B, Class B
NRTL/C CSA Standard C22.2 No.0-M91, 225-M90
Industry Canada CS-03
UL Standard 950
System Architecture
CPU Motorola 68EN302, 20MHz
DSP Analog Devices 2187, 52 MIPS
Memory
DRAM 2MB
Flash Memory 2MB
Boot ROM 512KB
Ethernet Port
Protocol RJ-45, Ethernet (used for RVP over IP)
Interface 10Base-T
IP Addressing DHCP and Static
Interfaces
Telephone RJ-11
Voice
Voice compression G.729a, G.711, G.726 (ADPCM 32 and ADPCM 24
Protocols and Services
LAN RVP over Internet Protocol (IP)
Electrical
Line Voltage 120V AC Adapter
Environment
Temperature 32° – 130°F (0° – 55°C)
Relative Humidity 5 to 95%
Dimensions
6.3 in. x 5.3 in. x 1.4 in.
160 mm x 135 mm x 34.5 mm
Weight
300 g
EXTender 4000 Universal Quick Installation Guide 6

Prerequisites for Installation
You must meet the following requirements before installing the EXTender 4000:
Networking
•An appropriate network-terminating device must be installed and functioning at both the corporate
facility and the branch office.
•The data connection between the corporate facility and the EXTender 4000 must be operational
and configured properly.
•The network termination equipment must support a 10Base-T Ethernet interface.
TCP/UDP
Ensure that the correct TCP/UDP ports are opened to allow the EXTender 4000 to connect through your
company firewall. The following TCP/UDP port requirements must be met:
Remote Location
The EXTender 4000 uses port 12,288 for incoming UDP streams and any port between 1024 and 65535
for outgoing TCP streams.
Gateway Location
The Gateway unit uses TCP/UDP port 2698.
Power and Wiring
The system is designed to operate at 120 VAC. Do not apply power to the EXTender 4000 until you are
instructed to do so in the installation procedure.
•Install the EXTender 4000 power supply and cabling away from high power/high RF noise devices
such as computers, fans, fluorescent ballast, and power supplies.
•Use good wiring practices. Do not run wires over fluorescent lights, computers, air conditioners,
etc. as this can introduce noise.
•The distance between the telephones and the EXTender 4000 should NOT exceed 500 feet.
EXTender 4000 Universal Quick Installation Guide 7

Installation Components
Quantity Description Provided
1 EXTender 4000 Quick Installation Guide Yes
1 EXTender 4000 unit Yes
1 12VDC Power Supply Yes
1 CAT 5 Ethernet cable Yes
Parts NOT Included with the EXTender 4000
•Digital telephones and cabling
•Routers - Use routers if you want to access to the Remote/Gateway system from outside the local
network.
See page Error! Bookmark not defined. for a list of compatible telephones.
Note: Use two-wire digital display telephones only.
Typical Installation
Figure 1 shows a typical installation of the EXTender 4000.
Figure 1: Typical Installation
Location
You can place the EXTender 4000 on any desktop, within 6 feet of an electrical outlet. Follow the Safety
Considerations on page .4
EXTender 4000 Universal Quick Installation Guide 8

Compatible Telephones
Alcatel Avaya Definity Ericsson
Reflexes 4023
Reflexes 4034
Reflexes 4035
2402
2410
2420
6402+ *
6408+
6416D+
6424D+
8403
8405
8410D
8410DR
8411
8434DX
9040 TransTalk
9410D
CallMaster III
CallMaster IV
CallMaster V
CallMaster VI
Gray Market
9031DCP
XM24 (add-on module for 64xx)
* This digital display telephone is NOT
recommended for administrative purposes.
Dialog 3200
Dialog 3201
Dialog 3202
Dialog 3203
Dialog 3210
Dialog 3211
Dialog 3212
Dialog 3213
AOM
Ericsson headset
Panasonic DBS Digital Telephones Panasonic DBS Supported Add-on Modules
VB-41200 DSLT Digital Single Line Telephone
VB-44210 16 key standard phone
VB-44220 22 key standard phone
VB-44223 22 key small-display speakerphone
VB-44224 22 key small-display speakerphone (voice
recognition)
VB-44225 22 key large-display speakerphone
VB-44230 34 key standard phone
VB-44233 34 key small-display speakerphone
VB-44310 EM24 - 24 Button Expansion Module
VB-44320 DSS72 - 72 Button DSS/BLF Module
Iwatsu ADIX Digital Telephones Avaya Magix Digital
Telephones Nitsuko i-Series Digital Telephones
The EXTender will support many of the
ADIX digital telephones. It is
recommended that each telephone
connected to the EXTender have a
display. The use of display telephones
provides important status information
regarding the connection to the
PBXgateway.
Note: A minimum of one display
telephone is required on each EXTender.
IX-8KTD and IX-8KTS
IX-12KTD-2 and IX-12KTS-2
IX-24KTD and IX-24KTS
IX-MKT
4424LD+
4424D+
4412D+
4406D+
4400D+
4400+
92550 - Digital Single Line
92753 - 12 Line, 22 Button, with Display
92750 - 12 Line, 22 Button, no Display
92783 - 24 Line, 34 Button, with Display
92760 - 18 Line, 28 Button, no Display
92763 - 18 Line, 28 Button, with Display
92773 - 24 Line, 34 Button, Super
Display
EXTender 4000 Universal Quick Installation Guide 9

IX-VTA
Nitsuko i-Series Digital
Telephones Nortel Toshiba
92550 - Digital Single Line
92753 - 12 Line, 22 Button, with Display
92750 - 12 Line, 22 Button, no Display
92783 - 24 Line, 34 Button, with Display
92760 - 18 Line, 28 Button, no Display
92763 - 18 Line, 28 Button, with Display
92773 - 24 Line, 34 Button, Super
Display
Meridian
M2006 *
M2008 *
M2216
M2317
M2616
M2616CT
M3903
M3904
M3905
Norstar
M7100 *
M7208
M7310
M7324
M7410
ATA2
T7208
T7316
T7316E
* This digital display telephone is NOT
recommended for administrative
purposes
DKT 2004
DKT 2010-SD
DKT 2020-SD
Avaya IP Office (PBX Type to Select)*
4406D+ (Magix)
4412D+ (Magix)
4424D+ (Magix)
2402 (Definity)
2410 (Definity)
2420 (Definity)
6408+ (Definity)
6416D+ (Definity)
6424D+ (Definity)
5402 (Definity)
5420 (Definity)
*NOTE:To select the proper PBX Type go to the Utilities menu in the UI and run the Setup Wizard again.
EXTender 4000 Universal Quick Installation Guide 10

Connections
The EXTender 4000 requires connections A through D as shown in Figure 2.
Figure 2: Back of Extender 4000
Letter Label Cable Type Connects to….
A PHONE Cat 3 with RJ-11 connectors one digital telephone
B PC Cat 3/5/6 with a RJ-45
connectors
NIC card on the PC *
C LAN Cat 3/5/6 with a RJ-45
connectors
a Hub/Repeater or Switch on Local Area
Network (LAN)**
D +12 VDC Power Supply a 12 VDC power supply (comes with the
unit)
Notes:
*The PC port is a hub style Ethernet port and should connect only to an Ethernet station.
** The LAN port is a station-side Ethernet port and should connect only to an Ethernet hub. It operates
only on 10 megabit Ethernet networks. It does not support 100 megabits.
EXTender 4000 Universal Quick Installation Guide 11

Power-Up
1. Once the EXTender 4000 is properly connected and powered it performs a series of self-
diagnostic tests that are displayed as a series of LED flashes. The “Status” LED blinks for several
seconds as the module initializes.
2. Once the power-up sequence has finished, the state of the LEDs should be:
Figure 3: Front Panel
Label Description
Blinking while module is initializing.
Off when not powered.
Status
After unit is powered:
On Solid Green when enabled but not extended.
Slow Green Flash when extended and on-hook.
Fast Green Flash when extended and off hook.
Green Flicker when there is no connection to a telephone.
CLN Blinking when an Ethernet collision condition exists.
PC Normally off, blinks when traffic is sent.
LAN Normally off, blinks when traffic is sent.
EXT Normally off, blinks when the 4000 Extender sends Ethernet traffic.
EXTender 4000 Universal Quick Installation Guide 12

Configuration using the Telephone Interface
Introduction You can use the telephone-set interface for setting configuration
parameters for the EXTender 4000 from a two-wire digital telephone.
Note: Before you begin, ensure the EXTender 4000 is connected and
powered up, as described on the previous pages.
Required
Settings You must set the following parameters before placing calls with the
EXTender 4000.
Note: The following numbers or addresses are network related; you
must enter them correctly. They are not random numbers, therefore
the network administrator must assign them before you attempt to
configure or place calls through the Remote module.
Use the terms listed here when requesting this required information.
Set the User ID – The UserID identifies the specific port assigned to
the telephone or user connected to the Remote module. This User ID
must match the User ID assigned to the port on the PBX. See the
PBXgateway System Administrator’s Guide for instructions on setting
parameters in the PBXgateway Management Interface (MI).
Set the Gateway IP Address – The Gateway IP Address identifies
the Switch Module (PBX) at the corporate facility that is responsible
for handling the voice traffic for the EXTender 4000
Set the Address Mode - This mode determines whether the IP
address is static or is to be obtained from a Dynamic Host
Configuration Protocol (DHCP) server.
Set the IP Address - This is the IP address of the EXTender 4000
unit. All devices must have a unique IP address, if not using DHCP
address mode.
Set the IP Subnet Mask – The subnet mask indicates the network
class (A, B, or C). If you use subnetting, you must set this mask
appropriately (usually, 255.255.255.0).
Set the Default Router – This is the address of a device on the LAN
that forwards IP traffic to and from other network segments.
Note: Once you enter an IP address and reboot the EXTender 4000,
you can manage the device completely via Telnet or Remote Log in.
EXTender 4000 Universal Quick Installation Guide 13

Accessing the Phone Set Interface
How to access
the telephone-
set interface
If a connection is already established and the telephone is operational, press the
Hold key four times and press ‘2’ to disconnect. Press the Hold key an additional
four times to start the telephone-set interface. (See the flowchart on page 14.). The
message “Press ‘1’ to Connect” appears in the display.
Menu Log Navigate through the telephone-set interface using the dialpad on the telephone. The
menu legend shows each applicable dial key and the its corresponding screen or
command within the interface. (See Figure 4, below.)
IMPORTANT NOTE:
If a function key is not pressed for 30 seconds, the module automatically returns to the
first display, “Press ‘1’ to Connect”.
1: (Prv) Press to move backward through the menus. (Moves left or up in chart.)
2: (Ok) Press to select the displayed option AND means Ok. (Moves right in chart.)
3: (Nxt) Press to move forward through the menus. In the Address Mode sub-menu, use
this key to scroll down the list of available address modes. (Moves down in chart.)
No: Press to quit the current menu and return to the previous menu without making a
change. (Some screens use this feature for enabling or disabling an
option.)
EXTender 4000 Universal Quick Installation Guide 14

Accessing the Phone Set Interface, continued
Menu Log,
continued Program: (Ericsson Only) to accept user input (example, an IP address).
Clear (C): (Ericsson Only) Press to cancel user input. Note: For Ericsson phones the
Clear (C) key is used in place of the Hold key.
FEAT: (Iwatsu ADIX Only) to accept user input (example, an IP address).
REDIAL: - to accept user input (example, an IP address).
Release (RLS): (Merdian / Norstar Only) to accept user input (example, an IP address).
#: - to delete a value (one character).
*: - to represent a period (.) when entering certain values, for example, an IP address.
The figure below shows how to navigate through the telephone-set interface using the
dial keys. Refer to this figure to use the following flowcharts.
Figure 4: Menu Log
EXTender 4000 Universal Quick Installation Guide 15

Menu Structure
The following pages detail the menu structure for the telephone-set interface in a flowchart manner. Use
the legend on the following page to help you navigate through the menus and access the required
parameters.
Note: The parameters that you must enter are f for easy identification in this flowchart.
Shadowed
EXTender 4000 Universal Quick Installation Guide 16

Main Legend
2: Ok 3: Nxt
Exit Admin Menu
1: Prv 2: Ok 3: Nxt
Ping Gateway
"Press '1' to Connect"
1: Prv 2: Ok 3: Nxt
Set Config
IP Address
Pinging...........
1: Prv 2: Ok 3: Nxt
IP Menu
IP Menu
Go to Page 19
User ID
Go to Page 18
Go to page 20
1: Prv 2: Ok 3: Nxt
Connect Menu
1: Prv 2: Ok
Admin Password
1: Prv 2: Ok 3: Nxt
View IP Info
1: Prv 2: Ok 3: Nxt
Ping IP Host
1: Prv 2: Ok 3: Nxt
View System Info
1: Prv 2: Ok
Restart Unit
The following info is
listed:
DHCP - Enable/Disable
(shown if DHCP is
enabled)
IP Address
Subnet Mask
DNS Server (Shown if
DHCP is enabled)
DNS Domaine (shown if
DHCP is enabled)
Enter IP Address
REDIALto Accept
use "*" for "."
Hold to Cancel
"#" to Delete
The following info is listed:
System Name
Serial Number
PBX Type
Time since (last) boot
IP Address
MAC Address
Runtime Ver.
PLD Ver.
Signal DSP Ver.
Voice DSP Ver.
Flash Ver.
ROM Ver.
Hardware Ver
Hardware Type
Serial Ports
Phone Ports
DRAM (bytes)
Heap (bytes)
Flash (bytes)
EXTender 4000 Universal Quick Installation Guide 17

User ID Menu
To/From the
Previous Page
1: Prv 2: Ok 3: Nxt
User ID
1: Prv 2: Ok 3: Nxt
Password
1: Prv 2: Ok 3: Nxt
Gateway Address
1: Prv 2: Ok
Auto Connect
2: Ok 3: No
Enable/Disable AutoCon?
Enter User ID (Numeric values
only) using the telephone key-pad.
Commands:
REDIAL to Accept
Hold to Cancel
“#” to Delete
Enter the password (Numeric
values only) to restrict Switch
module (PBXgateway) access using
the telephone keypad.
Commands:
REDIAL to Accept
Hold to Cancel
“#” to Delete
Enter the Gateway IP Address
using the telephone keypad.
Commands:
REDIAL to Accept
Use "*" for "."
Hold to Cancel
“#” to Delete
EXTender 4000 Universal Quick Installation Guide 18

IP Menu
To/From
Previous Page
1: Prv 2: Ok 3: Nxt
IP Menu
1: Prv 2: Ok 3: Nxt
Address
1: Prv 2: Ok 3: Nxt
Subnet Mask
1: Prv 2: Ok 3: Nxt
Telnet
2: Ok 3: No
Enable/Disable Telnet
Commands:
REDIALto Accept
use "*" for "."
Hold to Cancel
"#" to Delete
1: Prv 2: Ok 3: Nxt
Address Mode
1: Prv (Up)
2: Ok
3: Nxt (Down)
Mode: Static DHCP
If Mode is Static
1: Prv 2: Ok 3: Nxt
Default Router
1: Prv 2: Ok 3: Nxt
FTP
2: Ok 3: No
Enable/Disable FTP
Note:You may have to
open a UPD Router Port
If Mode is DHCP
IP Address will be
obtained from the DHCP
Server not the Extender
4000 Unit.
EXTender 4000 Universal Quick Installation Guide 19

Admin Password Menu
To/From
Previous Page
1: Prv 2: Ok
Admin Password
Enter Admin Password
(Numeric values only)
Enter New Password
(Numeric values only)
Enter Password Again
Success
Saving Configuration Changes
After you change a parameter value using the telephone-set interface, follow these steps to save your
changes:
Press the Prv key (1) to navigate backward through the menus until you see the prompt “Save
Changes?”.
Press the OK key (2). The display on the telephone indicates that the configuration is being saved. When
the configuration is saved, you see the prompt “OK to Restart?”
Press the OK (2) key to restart the remote module.
EXTender 4000 Universal Quick Installation Guide 20