Planet IPX-330 User manual

Internet Telephony PBX System
IPX-330
1
Internet Telephony PBX
System
IPX-330

Internet Telephony PBX System
IPX-330
2
Copyright
Copyright© 2013 by PLANET Technology Corp. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or
computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical,
manual or otherwise, without the prior written permission of PLANET.
PLANET makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular
purpose. Any software described in this manual is sold or licensed "as is". Should the programs prove
defective following their purchase, the buyer (and not this company, its distributor, or its dealer) assumes
the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting
from any defect in the software.
Further, this company reserves the right to revise this publication and to make changes from time to time
in the contents hereof without obligation to notify any person of such revision or changes. All brand and
product names mentioned in this manual are trademarks and/or registered trademarks of their respective
holders.
Disclaimer
PLANET Technology does not warrant that the hardware will work properly in all environments
and applications, and makes no warranty and representation, either implied or expressed, with
respect to the quality, performance, merchantability, or fitness for a particular purpose.
PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET
disclaims liability for any inaccuracies or omissions that may have occurred.
Information in this User’s Manual is subject to change without notice and does not represent a
commitment on the part of PLANET. PLANET assumes no responsibility for any inaccuracies
that may be contained in this User’s Manual. PLANET makes no commitment to update or
keep current the information in this User’s Manual, and reserves the right to make
improvements to this User’s Manual and/or to the products described in this User’s Manual, at
any time without notice. If you find information in this manual that is incorrect, misleading, or
incomplete, we would appreciate your comments and suggestions.
Trademarks
The PLANET logo is a trademark of PLANET Technology. This documentation may refer to
numerous hardware and software products by their trade names. In most, if not all cases,
these designations are claimed as trademarks or registered trademarks by their respective
companies.

Internet Telephony PBX System
IPX-330
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CE mark Warning
This is a class B device, in a domestic environment; this product may cause radio interference,
in which case the user may be required to take adequate measures.
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
4. Consult the dealer or an experienced radio technician for help.
FCC Caution:
To assure continued compliance, for example, use only shielded interface cables when
connecting to computer or peripheral devices. Any changes or modifications not expressly
approved by the party responsible for compliance could void the user’s authority to operate the
equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause
undesired operation.
R&TTE Compliance Statement
This equipment complies with all the requirements of DIRECTIVE 1999/5/EC OF THE
EUROPEAN PARLIAMENT AND THE COUNCIL OF 9 March 1999 on radio equipment and
telecommunication terminal Equipment and the mutual recognition of their conformity (R&TTE)
The R&TTE Directive repeals and replaces in the directive 98/13/EEC (Telecommunications
Terminal Equipment and Satellite Earth Station Equipment) as of April 8, 2000.

Internet Telephony PBX System
IPX-330
WEEE Caution
To avoid the potential effects on the environment and human health as a result of
the presence of hazardous substances in electrical and electronic equipment, end
users of electrical and electronic equipment should understand the meaning of the
crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and
have to collect such WEEE separately.
Safety
This equipment is designed with the utmost care for the safety of those who install and use it.
However, special attention must be paid to the dangers of electric shock and static electricity
when working with electrical equipment. All guidelines of this and of the computer manufacture
must therefore be allowed at all times to ensure the safe use of the equipment.
Customer Service
For information on customer service and support for the Gigabit SSL VPN Security Router,
please refer to the PLANET website (URL: http://www.planet.com.tw).
Before contacting customer service, please take a moment to gather the following information:
•Internet Telephony PBX System serial number and MAC address
•Any error messages that displayed when the problem occurred
•Any software running when the problem occurred
•Steps you took to resolve the problem on your own
Revision
User’s Manual for PLANET Internet Telephony PBX System
Model: IPX-330
Rev: 1.0 (Sept., 2013)
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IPX-330
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TABLE OF CONTENTS
Chapter 1 Introduction.................................................................................................... 8
1.1 Features..............................................................................................................11
1.2 Package Contents.............................................................................................. 13
1.3 Physical Specifications....................................................................................... 13
1.4 Specifications.....................................................................................................15
Chapter 2 Installation Procedure................................................................................. 17
2.1 Web Login..........................................................................................................17
2.2 Configuring the Network Setting ........................................................................18
2.3 Changing IPAddress or Forgotten Admin Password .........................................19
Chapter 3 Basic Configuration..................................................................................... 20
3.1 Preparation Before Operation............................................................................20
3.2 Before Making a Call.......................................................................................... 20
3.2.1 System Information..................................................................................20
3.2.2 Operator...................................................................................................22
3.2.3 Basic Configuration..................................................................................23
3.2.4 Time-based Rules....................................................................................25
3.3 Outbound Call.................................................................................................... 26
3.3.1 Trunks...................................................................................................... 26
3.3.2 Outbound Routes.....................................................................................29
3.4 Inbound Call....................................................................................................... 30
3.4.1 Inbound Routes .......................................................................................30
3.4.2 IVR...........................................................................................................33
3.4.3 IVR Prompts ............................................................................................35
3.4.4 Ring Groups............................................................................................. 36
3.5 Black List............................................................................................................37
3.5.1 Pick up Call..............................................................................................38
3.6 On The Call........................................................................................................ 39
3.6.1 Call Parking .............................................................................................39
3.6.2 Call Transfer ............................................................................................39
3.6.3 Conference.............................................................................................. 40
3.7 Settings before leaving office............................................................................. 42
3.7.1 Follow me ................................................................................................42
3.7.2 Voice Mail ................................................................................................45
3.8 Call Center(Call Queues)................................................................................... 46
3.8.1 Create Agent............................................................................................ 46

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Chapter 4 Advanced ..................................................................................................... 50
4.1 Options ..............................................................................................................50
4.1.1 General.................................................................................................... 50
4.1.2 Global Analog Settings............................................................................. 51
4.1.3 Global SIP Settings..................................................................................52
4.2 VoiceMail............................................................................................................55
4.3 SMTP Setting..................................................................................................... 58
4.4 Email to Fax.......................................................................................................59
4.5 Music Settings.................................................................................................... 59
4.6 DISA ..................................................................................................................61
4.7 Paging And Intercom..........................................................................................62
4.8 PIN Set ..............................................................................................................62
4.9 Call Recording ...................................................................................................63
4.10 Speed Dial........................................................................................................ 64
4.11 Smart DID ........................................................................................................64
4.12 Call Back..........................................................................................................65
4.13 Phone Book ..................................................................................................... 66
4.14 Feature Codes................................................................................................. 67
4.15 IP Phone Provision ..........................................................................................69
Chapter 5 Network Settings ......................................................................................... 70
5.1 Network..............................................................................................................70
5.2 Static Routing.....................................................................................................71
5.3 VPN Server........................................................................................................72
5.4 VPN Client .........................................................................................................73
5.5 DHCP server...................................................................................................... 74
5.6 DDNS Settings...................................................................................................75
5.7 SNMPv2 Settings............................................................................................... 76
5.8 Troubleshooting ................................................................................................. 76
Chapter 6 Security ........................................................................................................ 77
6.1 Network And Country.........................................................................................77
6.2 Service............................................................................................................... 78
Chapter 7 Report........................................................................................................... 79
7.1 Record List.........................................................................................................79
7.2 Call logs............................................................................................................. 79
7.3 System logs .......................................................................................................80
7.4 Data Storage...................................................................................................... 80
7.5 Management...................................................................................................... 82
7.6 Backup............................................................................................................... 82

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7.7 Reset & Reboot.................................................................................................. 83
7.8 Upgrade.............................................................................................................84
7.8.1 WEB Upgrade..........................................................................................84
7.8.2 TFTP Upgrade......................................................................................... 84
Chapter 8 Operating Instructions................................................................................ 86
8.1 How to connect the IPX-330 IP PBX to the Internet........................................... 86
8.2 How to combine two IPX-330 IP PBX in a different network ..............................87
8.3 How to resolve the problem about hearing one side only .................................. 90
8.4 How to use Skype account in IPX-330............................................................... 91

Internet Telephony PBX System
IPX-330
Chapter 1 Introduction
Intuitive, Ease-of-Use IP PBX Machine Management
PLANET IPX-330 IP PBX telephony system is SIP based and optimized for the small and
medium business in daily communications. The IPX-330 is able to accept 30 user
registrations, and easy to manage a full voice over IP system with the convenience and cost
advantages.
Off-net Calling Capability, Call Restriction, Call Access Control
The IPX-330 is a feature-rich PBX system that supports seamless communications between
existing PSTN calls, analog, IP phones and SIP-based endpoints.
Replaces old PBX directly without any new wiring
Cost-effective, easy-to-install and simple-to-use, the IPX-330 converts standard telephones
into IP-based networks. It enables the service providers and enterprises to offer users
traditional and enhanced telephony communication services via the existing broadband
connection to the Internet or corporation network.
With the IPX-330, home users and companies are able to save the installation cost and extend
their past investments in telephones, conferences and speakerphones. The IPX-330 can be
the bridge between traditional analog systems and IP network with an extremely affordable
investment.
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Internet Telephony PBX System
IPX-330
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Distributed VoIP Network Infrastructure
For the new generation communication age, the IPX-330 supports IPv6 and VPN (client /
server) connection to provide users with more flexible and advantageous communication
products. With PLANET DDNS function, the IPX-330 also helps users to apply and remember
the login information easier. Moreover, its multiple language features helps user to quickly and
friendly manage the system.
Standard Compliance
Compliant with the Session Initiation Protocol 2.0 (RFC 3261), the IPX-330 is able to broadly
interoperate with equipment provided by VoIP infrastructure providers, thus enabling them to
provide their customers with better multi-media exchange services.

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IPX-330
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Green IP Office
The Fax to Email / Email to Fax service by the IPX-330 allows users to transfer / receive faxes
directly to / from your email inbox as file attachments. It’s an easy and confidential way of
receiving, storing and forwarding important fax documents, thus creating a paperless or green
office.
Full Security with VPN Support
The IPX-330 VPN securely and cost-effectively connects geographically disparate offices of an
organization, creating one cohesive virtual network. The IPX-330 VPN technology is also used
by ordinary Internet users to connect to proxy servers for the purpose of protecting one's
identity. It includes VPN server and client function that can support users full security login.

Internet Telephony PBX System
IPX-330
1.1 Features
¾System Highlights
10 concurrent calls and up to 30 registers
HD voice codec G.722 for perfect voice quality
Fax to Email / Email to Fax for Green Office
Voicemail to Email for not missing any important message
Paging and intercom function strengthens work efficiency
Built-in SIP Proxy Server following RFC 3261
Multiple Languages of GUI for international business
Web based Control Panel for easy configuration and management of the
system
Hardware Echo Cancellation module for great and smooth communication
Strong security features protect your system from hacking
Supports maximum 8 ports FXO / FXS / GSM (on 2 slots)
¾Codec and Protocol
SIP 2.0 (RFC3261) / IAX2 compliant
Audio Codec: G.722 / G.711-Ulaw / G.711-Alaw / G.726 / G.729 / GSM / SPEEX
Video Codec: H.261 / H.263 / H.263+ / H.264
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DTMF: RFC2833, SIP INFO, In-band

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¾Network and Security Features
DDNS Client (PLANET DDNS)
DHCP Server / SNMP v1/v2
IEEE 802.1Q of VLAN
IPv4 / IPv6
Manual Configuration of Static Route Table
Troubleshooting (Ping, Traceroute)
VPN Client (Supports N2N / L2TP / PPTP / OpenVPN)
VPN Server ( Supports PPTP / L2TP / OpenVPN Server)
Refuse SIP Register DoS
Refuse Abort Invite Dos
Refuse SSH Login DoS
Firewall / SRTP
¾PBX Features
Black List
BLF (Busy Lamp Field)
CDR (Call Detailed Record)
Conference Room (3 rooms)
DID (Direct Inward Dialing Number)
DISA (Direct Inward System Access)
DND / Feature Codes / Flash Operation Panel
Follow Me / Auto-Provision
IVR (Interactive Voice Responses)
Multi-language System Prompt
Multiple Languages of GUI
Phone Book / PIN Set
Record Files Download
Ring Group / SIP Trunk
Skype for SIP / Smart DID / System Log
T.38 Fax (Pass-through) / Time based rule
Virtual Fax / Voicemail & Voice Mail to E-Mail
¾Call Features
Call Back / Call Forward / Call Group
Call Hold / Call Paging and Intercom

Internet Telephony PBX System
IPX-330
Call Park / Call Pickup / Call Queue
Call Record / Call Route / Blind Transfer
Attend Transfer / Call Waiting
Caller ID / Dial by Name
Customized IVR / on hold music / Transfer
Three-way Conference / Video Call
1.2 Package Contents
Thank you for purchasing PLANET Internet Telephony PBX system, IPX-330. This Quick
Installation Guide will introduce how to finish the basic setting of connecting the web
management interface and the Internet. Open the box of the Internet Telephony PBX system
and carefully unpack it. The box should contain the following items:
Internet Telephony PBX system unit x 1
Quick Installation Guide x 1
User’s Manual CD x 1
Power Adapter x 1 (12V)
RJ-45 x 1
If any of the above items are damaged or missing, please contact your dealer immediately.
1.3 Physical Specifications
¾Dimensions
Dimensions 155(L) × 295(W) × 65(H) mm
Net weight 0.5 kg (without package)
¾Front Panel
¾Rear Panel
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Internet Telephony PBX System
IPX-330
LED definitions
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1 Reset
The reset button, when pressed, resets the IP PBX without the
need to unplug the power cord.
2 12V DC 12V DC Power input outlet
3 ETH
The ETH port supports auto negotiating Fast Ethernet 10/100
Base-TX networks. This port allows your IP PBX to be connected to
an Internet Access device, e.g. router, cable modem and
A
DSL
modem through a CAT.5 twisted pair Ethernet cable.
4 FXO
FXO port is connects to PBX or CO line with RJ-11 (Write) analog
line. FXO port was connected to the extension port of a PBX or
directly connected to a PSTN line of carrier.
Button Action Description
Press less than 6 secs System reboot.
Reset Press over 6 secs Reset to Factory Default
Please be reminded to reset to factory default. Uploaded music setting (on hold
music) and backup file will not be removed.
Front Panel LED State Description
PWR Steady Green
Off PBX Power ON PBX Power OFF
SYS Blinking Green
Off System is working System is off
ETH Blinking Green
Off PBX network connection established Waiting for network connection
FXO Steady Red
Flashing
Off
Ready / Standby
Ringing
Module not available

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IPX-330
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1.4 Specifications
Product IPX-330
Internet Telephony PBX System (30 SIP Users Registrations)
Hardware
Ethernet 1 x 10/100Mbps RJ-45 port
Analog Ports 2 X FXO
Reset button Reset to factory default
Protocols and Standard
Standard SIP 2.0 (RFC3261), IAX2
Protocols RFC 793 TCP
RFC 826 ARP
RFC 1034, 1035 DNS
RFC 1631 NAT
RFC 2068 HTTP
RFC 2131 DHCP
RFC 2516 PPPoE
RFC 3261, RFC 3311, RFC 3515
RFC 3265, RFC 3892, RFC 3361
RFC 3842, RFC 3389, RFC 3489
RFC 3428, RFC 2327, RFC 2833
RFC 2976, RFC 3263
Voice Codec G.722/ G.711-Ulaw/ G.711-Alaw/ G.726/ G.729/ GSM/ SPEEX
Video Codec H.261/ H.263 / H.263+ / H.264
Fax Support T.38 Fax (Pass-through)
Management HTTP Web Browser
Voice Processing DTMF detection and generation
In-Band and RFC 2833, SIP INFO
Protocols SIP 2.0 (RFC-3261), TCP/IP, UDP/RTP/RTCP, HTTP, ICMP, ARP, DNS, DHCP,
NTP/SNTP, PPP, PPPoE
Internet Sharing
Network Features
DDNS Client(Planet DDNS and Easy DDNS),
DHCP Server
IEEE802.1Q of VLAN
IPAssignment (PPPoE / DHCP / Static)
IPv4／IPv6
SNMP v1/v2
Manual Configuration of Static Route Table
Troubleshooting (Ping, Traceroute)
VPN Client (Supports N2N / L2TP/PPTP/OpenVPN)
VPN Server(PPTP/L2TP/OpenVPN Server)
Security Feature Refuse SIP Register DoS
Refuse Abort Invite Dos
Refuse SSH Login DoS
FireWall
SRTP
Features
PBX Features Black List
BLF (Busy Lamp Field)
CDR (Call Detailed Record)
Conference Room(3 rooms)
DID (Direct Inward Dialing Number)
DISA (Direct Inward System Access)
DND / Feature Codes / Flash Operation Panel

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IPX-330
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Follow Me / Auto-Provision
IVR (Interactive Voice Responses)
Multi-language System Prompt
Multiple Languages of GUI
Phone Book / PIN Set
Record Files Download
Ring Group / SIP Trunk
Skype for SIP / Smart DID / System Log
T.38 Fax (Pass-through) / Time based rule
Virtual Fax / Voicemail & Voice Mail to E-Mail
Call Features Call Back / Call Forward / Call Group
Call Hold / Call Paging and Intercom
Call Park / Call Pickup / Call Queue
Call Record / Call Route / Blind Transfer
Attend Transfer / Call Waiting /
Caller ID
Dial By name
Customized IVR / on hold music / Transfer
Three way conferencing
Video Call
System Capacity
System Capacity 20 Concurrent Call Legs
Up to 100 IP Phone Registers/Extensions
Recording(GSM/ default): 21,000 minutes;
Wav: 3000 minutes
Voicemail(GSM/ default): 21,000 minutes;
Wav: 3000 minutes
Network and Configuration
Access Mode Static IP, PPPoE, DHCP
LED Indications
SYS: 1, LNK/Off
ETH: 1, LNK/Off
PWR: 1, LNK/Off
FXO: Red
Dimensions (W x D x H) 343 x 154 x 35 mm
Operating Environment -10~45 degrees C, 10~80% humidity
Power Requirements Input: 100 ~ 240 Vac
Output: DC 12V / 2.0 A
EMC/EMI CE, FCC Class B, RoHS
Remarks: T.30/ T.38 support is dependent on fax machine, SIP provider and network / transport
resilience.

Internet Telephony PBX System
IPX-330
Chapter 2 Installation Procedure
2.1 Web Login
Step 1. Connect a computer to an ETH port on the IPX-330. Your PC must set up to the same
domain of 192.168.0.X as that of the IPX-330.
Step 2. Start a web browser. To use the user interface, you need a PC with Internet Explorer
(version 6 and higher), Firefox, or Safari (for Mac).
Step 3. Enter the default IP address of the IPX-330: 192.168.0.1 in the URL address box.
Step 4. Enter the default user name admin and the default password admin, and then click
Login to enter Web-based user interface.
(Default IP)
Default ETH IP: 192.168.0.1
Default User Name: admin
Default Password: admin
Figure 2-1. Login page of the IPX-330
For security reason, please change and memorize the new password after this first
setup.
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Internet Telephony PBX System
IPX-330
2.2 Configuring the Network Setting
Step 1. Go to Network Settings → Network
Figure 2-2. Network & Country Button
Figure 2-3. Network Setting page
Step 2. Edit your ETH port IP information .
There are three types of Ethernet port connection. They are Static IP, PPPoE (Point-to-Point
Protocol over Ethernet), DHCP. You can find detailed setting process in the user manual.
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Figure 2-4. Selection of IP Connection Type
2.3 Changing IP Address or Forgotten Admin Password
To reset the IP address to the default IP address “192.168.0.1”(ETH) or reset the login
password to default value, press the reset button on the front panel for more than 6 seconds.
After the device is rebooted, you can login the management WEB interface within the same
subnet of 192.168.0.xx.
After pressing the “Reset” button, all the system data will be reset to default; if
possible, back up the config file before resetting.

Internet Telephony PBX System
IPX-330
Chapter 3 Basic Configuration
3.1 Preparation Before Operation
What kind of IP phone can be used with the IPX-330 IP PBX?
zOur IPX-330 is based on SIP 2.0 (RFC 3261); any IP phone model based on the same
protocol can work with the IPX-330.
3.2 Before Making a Call
3.2.1 System Information
Default ETH IP: 192.168.0.1
Default Name: admin
Default Password: admin
1. To login to the IPX-330, your PC must use the same domain as the eth0 IP
address of the IPX-330.
2. For security reason, please modify the user name and password after you login.
You can modify it on this page: “System”---“Management”
[Warning]: Every Time after saving the change, please press the “Activate
Changes” to make modification effective.
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