MCK EXTender PBXgateway II Service manual

Quality is our job. Customer satisfaction is our mission!
M-GWY2-MXM Rev AF
May 24, 2004
PBXgateway
TM
II
System Administrator’s Guide

PBXgateway II System Administrator’s Guide 2
Copyright
© Copyright 2005 Citel Technologies All rights reserved.
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Trademarks
© 2004 Citel Technologies All rights reserved.
MCK, the MCK logo, PBXgateway I, PBXgateway II, MCK EXTender 1000, MCK EXTender 3000, MCK
EXTender 4000, MCK EXTender 6000 and MCK EXTender 7000 are trademarks or registered
trademarks of Citel Technologies or its wholly-owned subsidiaries in the United States and other
jurisdictions. All other trademarks, registered trademarks and service marks are the property of their
respective owners.

PBXgateway II System Administrator’s Guide 4
Table of Contents
Table of Contents......................................................................................................................................4
Safety and Warranty ...................................................................................................................................9
Lifeline or 911 Phone Notice..................................................................................................................9
Important Safety Instructions.................................................................................................................9
Support Telephone Number.............................................................................................................11
Security of Your System: Preventing Toll Fraud..............................................................................11
FCC Regulations..............................................................................................................................11
Limited Warranty..............................................................................................................................12
About this Manual....................................................................................................................................13
Intended Audience ...........................................................................................................................13
Terms and Conventions...................................................................................................................13
Chapter 1: Product Overview..................................................................................................................15
Features...............................................................................................................................................17
Compatible Remote Units....................................................................................................................17
What is the EXTender 4000 for IP?.....................................................................................................17
What is the EXTender 3000 for ISDN?................................................................................................17
What is the Analog EXTender 1000 for PSTN? ..................................................................................17
What is the Mobile EXTender for Cellular and Analog Telephones?..................................................17
PBX EXTender and PBXgateway II Compatibility ...........................................................................18
Types of Network Connections............................................................................................................18
Voice Transmission..........................................................................................................................18
Synchronous-vs Asynchronous Transmission.................................................................................18
(VoIP) ...............................................................................................................................................18
Connections vs. Remotes....................................................................................................................19
Typical Installations..............................................................................................................................20
ConneX Feature Support (Meridian/Norstar/Definity)..........................................................................22
Dialback Modes................................................................................................................................22
ConneX Call Prompts.......................................................................................................................23
Synchronous-Serial Connection..........................................................................................................24
Asynchronous-Serial Connection ........................................................................................................25
Voice Over IP (VoIP)............................................................................................................................26
Digital Telephone/PBX Features .........................................................................................................27
Mobile EXTender.................................................................................................................................27
Call Suspend........................................................................................................................................28
Normal Behavior...............................................................................................................................28
Reconnection Failures......................................................................................................................28
Rebooting the Remote or the Gateway............................................................................................28
Gateway...........................................................................................................................................28
Dynamic Reconfiguration.................................................................................................................28
Call Suspend Modes........................................................................................................................29
Fax and Modem Traffic (Avaya and Meridian) ....................................................................................29
Voice Compression vs. Bandwidth......................................................................................................30
Physical Characteristics.......................................................................................................................31
Configuration and Management ..........................................................................................................32
Diagnostic Capabilities.........................................................................................................................33
Chapter 2: Specifications........................................................................................................................35
Specifications ..........................................................................................................................................36
Regulatory Approvals.......................................................................................................................36
System Architecture.........................................................................................................................36
Memory ............................................................................................................................................36
WAN Ports........................................................................................................................................36
Interfaces..........................................................................................................................................36
Voice Compression..........................................................................................................................36
Protocols and Services.....................................................................................................................36
Electrical Specifications ...................................................................................................................36

PBXgateway II System Administrator’s Guide 5
Mechanical Specifications................................................................................................................36
Environmental Specifications...........................................................................................................37
Chapter 3: Installation .............................................................................................................................39
Safety Checklist...................................................................................................................................40
Hardware Components........................................................................................................................41
Pre-Installation Requirements .............................................................................................................43
Supplied Equipment.........................................................................................................................43
Customer Supplied Equipment ........................................................................................................43
Network Requirements.....................................................................................................................43
Power Requirements........................................................................................................................44
Location Requirements ....................................................................................................................44
Installation............................................................................................................................................45
Connections to the PBX...................................................................................................................45
Mounting the PBXgateway II............................................................................................................47
Connections to the Network Device.................................................................................................48
Wiring Info........................................................................................................................................49
Compatible Remote Units....................................................................................................................52
Network Requirements.....................................................................................................................52
Mobile EXTender Installation...............................................................................................................53
Operating the Mobile EXTender.......................................................................................................53
Chapter 4: Configuration.........................................................................................................................55
What a System Administrator must know............................................................................................56
Connecting to the Management Interface (MI)....................................................................................58
Direct Serial Connection ..................................................................................................................58
Dial-Up Connection..........................................................................................................................58
Internet Access....................................................................................................................................59
Login Procedures.............................................................................................................................59
EXTender Window ...........................................................................................................................59
Remote Access using a 3Com Modem ...............................................................................................60
Enhanced Terminal Interface (ETI) Set up..........................................................................................61
Telnet Connection............................................................................................................................62
MI Welcome Screen.............................................................................................................................63
Help Screen.........................................................................................................................................64
Typical Menu........................................................................................................................................65
Menu Components...............................................................................................................................66
Command Keys................................................................................................................................67
Network Environments.........................................................................................................................68
Synchronous-Serial Device Configuration (RVP_Direct).....................................................................69
Optional Configuration......................................................................................................................70
Asynchronous-Serial Device Configuration (RVP_Direct)...............................................................71
IP Network Configuration (RVP_IP).....................................................................................................73
Prerequisites for Configuration.........................................................................................................73
Optional Configuration......................................................................................................................74
Required PBXgateway II Parameters..................................................................................................75
Port Set up...........................................................................................................................................76
<Default> vs. Individual Port Settings..............................................................................................76
Setting Voice Parameters ................................................................................................................77
Enabling/Disabling Telephony Ports................................................................................................79
Enabling/Disabling Auto Connect.....................................................................................................80
Setting a Connect Password............................................................................................................81
Set User ID.......................................................................................................................................81
Set Port Description .........................................................................................................................82
Set Banner Display...........................................................................................................................83
Set Logout Code ..............................................................................................................................83
WAN Port Set up..............................................................................................................................84
Enabling/Disabling WAN Ports.........................................................................................................85
Setting the Mode (signaling protocol)...............................................................................................85
Setting the Sync Rate.......................................................................................................................86

PBXgateway II System Administrator’s Guide 6
Setting the Async Parameters.............................................................................................................86
Setting Jitter and Compression........................................................................................................88
Setting the Voice Parameters ..........................................................................................................88
IP Parameters......................................................................................................................................89
IP Address Parameters....................................................................................................................89
SNMP Setup.....................................................................................................................................90
Telnet/FTP Setup.................................................................................................................................93
Enabling/Disabling Telnet ................................................................................................................93
Enabling/Disabling FTP....................................................................................................................93
DNS Set up ......................................................................................................................................94
Enabling/Disabling DNS...................................................................................................................94
SMTP (Simple Mail Transfer Protocol) Server Set up .....................................................................94
Configuring the SMTP Server..........................................................................................................95
System Parameters .............................................................................................................................95
Assign a Name to the PBXgateway II..............................................................................................95
Console Baud...................................................................................................................................96
Utilities..................................................................................................................................................97
Setting the Date................................................................................................................................97
Setting the Administrator’s Password ..............................................................................................98
Utilities – Modem Card Test for EXTender 1000.............................................................................99
Optional PBXgateway II Parameters.......................................................................................................99
2:1 Configuration..................................................................................................................................99
Simultaneous RVP and RVP_IP Connections...............................................................................101
Dial-Up Management Console and Modem Support.....................................................................101
DiffServ Support.............................................................................................................................101
Associated Voice............................................................................................................................102
Enabling B2 for Analog...................................................................................................................102
EXTender 1000 and 3000 User List Configuration............................................................................103
Viewing All Authorized Users.........................................................................................................104
Deleting a User...............................................................................................................................105
Editing a User.................................................................................................................................105
EXTender 1000 and 3000 Port Configuration ...................................................................................106
Individual Port Configuration..........................................................................................................106
Multiple (Default) Port Configuration..............................................................................................108
Enabling ConneX...............................................................................................................................110
ConneX Port Parameters...................................................................................................................112
Setting up Caller ID........................................................................................................................113
Setting Call Suspend .........................................................................................................................115
Console Setup Wizard.......................................................................................................................116
Login to Alternate Remote Units........................................................................................................117
System Reboot ..................................................................................................................................118
Logout................................................................................................................................................118
Chapter 5: The Management Interface (MI) .........................................................................................119
The Management Interface ...................................................................................................................120
MI Parameters ...................................................................................................................................122
Address..........................................................................................................................................122
Async Rate.....................................................................................................................................122
Auto Connect..................................................................................................................................122
Banner............................................................................................................................................123
Begin Test (IP) ...............................................................................................................................123
Begin Test (WAN) ..........................................................................................................................123
Clear Log........................................................................................................................................123
Community.....................................................................................................................................124
Console Baud.................................................................................................................................124
Companding (Voice).......................................................................................................................124
Default Router................................................................................................................................125
Description .....................................................................................................................................125
DNS................................................................................................................................................125

PBXgateway II System Administrator’s Guide 7
DTMF .............................................................................................................................................126
Dump All.........................................................................................................................................126
Edit Config......................................................................................................................................126
Email ..............................................................................................................................................127
FTP.................................................................................................................................................127
Gateway.........................................................................................................................................127
Host (Syslog)..................................................................................................................................127
ID (Syslog)......................................................................................................................................127
IP Destination.................................................................................................................................128
Jitter Delay .....................................................................................................................................128
Logout ............................................................................................................................................128
Logout Code...................................................................................................................................128
Method (Voice)...............................................................................................................................129
Mode (WAN)...................................................................................................................................129
Modem Card Test...........................................................................................................................129
MSB Key ........................................................................................................................................130
Optimize.........................................................................................................................................130
Packet Size ....................................................................................................................................130
Packet Trace..................................................................................................................................130
Password(Connect)........................................................................................................................131
Path (Voice)....................................................................................................................................131
Primary Interface............................................................................................................................131
Priority (Log)...................................................................................................................................132
Priority (Syslog)..............................................................................................................................132
Protocol (WAN) ..............................................................................................................................133
Reset Stats.....................................................................................................................................133
Secondary Interface.......................................................................................................................133
Size (Log).......................................................................................................................................134
Set Password (Admin)....................................................................................................................134
Subnet Mask ..................................................................................................................................134
Sync Setup.....................................................................................................................................135
SysContact.....................................................................................................................................135
SysLocation....................................................................................................................................135
Telnet .............................................................................................................................................135
Trap Host........................................................................................................................................136
Trap Path........................................................................................................................................136
Trap Priority....................................................................................................................................137
User ID...........................................................................................................................................137
Utilization........................................................................................................................................138
Web Server ....................................................................................................................................138
Chapter 6: Troubleshooting..................................................................................................................139
Introduction........................................................................................................................................140
1) System Checks..........................................................................................................................140
2) Voice Quality..............................................................................................................................140
3) Connectivity Issues....................................................................................................................140
Basic Set up Information................................................................................................................140
Network Checklist...........................................................................................................................140
PBXgateway II Unit Checklist.........................................................................................................141
Branch Office EXTender 6000 Unit Checklist................................................................................141
EXTender 4000 Unit Checklist.......................................................................................................141
EXTender 3000 Unit Checklist.......................................................................................................141
EXTender 1000 Unit Checklist.......................................................................................................141
Status LEDs - PBXgateway II and Branch Office EXTender 6000...............................................142
Power Up Sequence ......................................................................................................................142
Step #1 DRAM Tests......................................................................................................................142
Step #2 Selftest..............................................................................................................................143
Step #3 ROM Countdown..............................................................................................................143
Step #4 Runtime Image .................................................................................................................143

PBXgateway II System Administrator’s Guide 8
System Status LEDs ......................................................................................................................144
Port Status LEDs............................................................................................................................145
EXTender 4000 LEDs ....................................................................................................................146
Hardware/Software Revisions........................................................................................................147
2) Voice Quality..............................................................................................................................147
Audio Quality Concerns - Diagnosing Problem Type.....................................................................148
Audio Breakup................................................................................................................................148
Echo ...............................................................................................................................................148
Audio breakup using RVP_Direct...................................................................................................148
Audio Breakup Using RVP_IP........................................................................................................150
Management Reports - IP RX Stats...............................................................................................151
Steps to Correct Echo....................................................................................................................152
3) Connectivity Issues....................................................................................................................153
RVP_IP Menus...............................................................................................................................154
Chapter 7: File Management and System Upgrade............................................................................157
File Management...................................................................................................................................158
Changing the Active Config file..........................................................................................................159
Editing Non-Active Configuration Files..............................................................................................159
Creating a New Config File................................................................................................................160
Upgrading Firmware ..........................................................................................................................161
Glossary...................................................................................................................................................163
Appendix A: Bandwidth Requirements ................................................................................................170
Bandwidth Requirements for RVP_Direct..........................................................................................170
Overview............................................................................................................................................171
Number of Users................................................................................................................................171
Voice Compression............................................................................................................................171
Selecting the Proper Voice Compression ......................................................................................172
Appendix B: SNMP Parameters.............................................................................................................173
Introduction............................................................................................................................................174
MI Status Menu vs. MIB Group Table................................................................................................175
MIB Group Tables..............................................................................................................................177
SNMP Setup......................................................................................................................................183
Install the EXTender MIB Files.......................................................................................................183
Setting the Community Password..................................................................................................183
Configuring the Trap Host..............................................................................................................184
Trap Customization........................................................................................................................184
Defining a Warning Trap ................................................................................................................184
Defining an Info Trap......................................................................................................................184
Viewing the Customized Alarm Log...............................................................................................185
Procedure.......................................................................................................................................185
Using SNMP to Monitor & Troubleshoot........................................................................................185
Index......................................................................................................................................................186

PBXgateway II System Administrator’s Guide 9
Safety and Warranty
Lifeline or 911 Phone Notice
CAUTION: THIS IS NOT A LIFELINE or 911 PHONE.
If you dial 911 on your display telephone, when the telephone is connected to the Remote unit and linked
to the PBXgateway II, you will reach the 911 facility that serves the location of the corporate facility and
not the location of your Remote unit. To ensure that you reach the correct 911 service for your area, use
a telephone connected locally.
Note: Branch Office EXTender
 6000 Remote units provide an analog port for local dialing.
Important Safety Instructions
!
The exclamation point in an equilateral triangle is intended to alert the
user to the presence of important operating and maintenance
(servicing) instructions in the literature accompanying the product.
To reduce the risk of fire, electrical shock, and injury to persons when installing telephone equipment,
always follow basic safety precautions including:
 Read and understand all instructions.
 Follow all warnings and instructions marked on or packed with the product.
 Never install this unit, or the telephone wiring for it, during a lightning storm.
 Never install a telephone jack in a wet location unless the jack is specifically designed for wet
locations.
 Never touch non-insulated telephone wires or terminals unless the telephone wiring has been
disconnected at the network interface.
 Use caution when installing or modifying telephone lines.
 Do not install this product near water, for example, in a wet basement location.
 Do not overload wall outlets, as this can result in the risk of fire or electrical shock.

PBXgateway II System Administrator’s Guide 10
 Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power
cord. Do not locate this product where the cord will be abused by persons walking on it.
 Unplug the product from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not use
cleaners or aerosol cleaners.
 Do not operate the system if chemical gas leakage is suspected in the area. Use telephones located
in some other safe area to report the trouble.
DO NOT open the PBXgateway II or Branch Office remote units. There are no user serviceable
parts inside. Only an authorized technician should open the unit for required maintenance or
upgrading purposes.
SAVE THESE INSTRUCTIONS
!