Microcom 814M User manual

814M WINDOWS SETUP GUIDE
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MICROCOM CORPORATION
814M THERMAL KIOSK PRINTER
SETUP GUIDE
FOR WINDOWS APPLICATIONS
REVISION 1.0.0 • LAST UPDATED 03/17/2020
© COPYRIGHT 2020 BY MICROCOM CORPORATION • ALL RIGHTS RESERVED

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TABLE OF CONTENTS
HARDWARE OVERVIEW ......................................................................................................... 2
Ports....................................................................................................................................... 2
USB/Serial Model................................................................................................................ 2
USB/Ethernet Model ........................................................................................................... 3
Low Stock Sensor and Power Switch:................................................................................. 4
Buttons and Status LEDs........................................................................................................ 5
Buttons: .............................................................................................................................. 5
LEDs and Status Codes:..................................................................................................... 5
Printing a Test Form............................................................................................................... 6
WINDOWS SETUP.................................................................................................................... 7
Download the Windows Driver................................................................................................ 7
Windows Driver Installation .................................................................................................... 8
Finalizing Installation for USB Usage.................................................................................10
Finalizing Installation for Network Usage ...........................................................................11
NETWORK CONFIGURATION ................................................................................................12
Using the Web Interface........................................................................................................12
Accessing the Web Interface..............................................................................................12
View Network Parameters..................................................................................................13
Configure Network Parameters..........................................................................................14
TROUBLESHOOTING..............................................................................................................15

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HARDWARE OVERVIEW
Ports
USB/Serial Model
The following ports are located on the right side of the machine:
- USB (Type B)
- Serial (RS-232)
- Power Input
Ports on USB/Serial model

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USB/Ethernet Model
The following ports are located on the right side of the machine:
- USB (Type B)
- Ethernet
- Power Input
Ports on USB/Ethernet model

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Low Stock Sensor and Power Switch:
The low stock sensor and power switch are located on the rear-left corner of the machine
regardless of the model type. The low-stock sensor is an optional add-on that can signal when a
roll is close to being depleted.
Low stock sensor and power switch

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Buttons and Status LEDs
Buttons:
- CUTTER
oPress to test the cutter. When pressed, a small amount of paper will be fed
through and then cut.
- FEED
oHold to manually feed paper through the printer. Hold while powering up to print
a test form.
- RESET
oReset the printer.
LEDs and Status Codes:
- PAPER
oSolid Red
Paper not loaded
Low stock sensor not connected (ERROR will also flash in this case)
- ERROR
oSlow flashing
Low stock sensor not connected
oFlashes twice
No paper detected
oFlashes three times
Top cover is open
oFlashes four times
Paper loaded incorrectly
oFlashes five times
Over voltage
oFlashes six times
Over temperature
- POWER
oSolid green
Indicates the printer is powered on

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CUTTER, FEED, and RESET buttons. PAPER, ERROR, and POWER LEDs also pictured.
Printing a Test Form
Load the printer with paper and hold the FEED button while powering on to print a test form. In
addition to confirming print functionality, the test form also lists diagnostic information (as well as
network parameters if using an Ethernet model).
A printed test form

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WINDOWS SETUP
Download the Windows Driver
Download the Windows Driver from the 814M product page:
https://www.microcomcorp.com/products/814m-serial/
Windows Driver Download from the 814M Product Page
Or download the driver directly from this link:
https://www.microcomcorp.com/downloads/814m_driver.zip
There is no difference between the USB/Serial and USB/Ethernet drivers; either one will work
for any 814M.

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Windows Driver Installation
Plug the printer into the PC and power it on. Once the driver package has finished downloading,
extract the archive and launch Setup.exe to begin installation.
Read and accept the legal agreement and then click Next.
814M legal agreement
At the Select Install Module menu, ensure that Microcom 814M-3 is selected in the
Embedded dropdown menu. You may also optionally choose to set the 814M as the default
printer.
Make sure Microcom 814M-3 is selected. This indicates the driver should be configured for a
300 DPI 814M (Microcom does not currently offer 203 DPI variations of the 814M).

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At the Setup Type menu, select Typical.
Setup the driver as a Typical installation
At the Select Install OS menu, select the Windows version matching your operating system.
Please note that the “Windows 8/Other OS” listing covers Windows versions 8 and
higher, including Windows 10.
OS selection screen. If using Windows 8 and above (including 10), all other options will be
disabled.

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Finalize driver installation by following the remaining instructions below.
If you will be using the printer over USB (using either the USB/Serial or USB/Ethernet models),
continue to Finalizing Installation for USB Usage.
If you will be using the printer over a network (only available if using Ethernet on the
USB/Ethernet model), skip to Finalizing Installation for Network Usage.
Finalizing Installation for USB Usage
Ensure that printer is plugged in and powered on. At the Set Printer Port screen, select the
USB_Microcom 814M-3_1 listing and select Install to finalize installation.
Select the USB_Microcom 814M-3_1 listing if using the printer over a USB connection

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Finalizing Installation for Network Usage
Ensure that printer is plugged in and powered on. At the Set Printer Port screen, select the
NET: listing and specify the printer’s IP Address.
If you do not know the printer’s current IP Address, you can print a Test Form which lists this
as well as other network parameters (see Printing a Test Form on page 6 for more details).
Please note that if DHCP is enabled, then the test form can take up to a minute to print.
Select the NET: listing if using Ethernet.
You can confirm your printer’s IP address by printing a test form.

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NETWORK CONFIGURATION
Note: The following instructions are only applicable if using Ethernet on a USB/Ethernet 814M.
Using the Web Interface
Accessing the Web Interface
To access the printer’s Web Interface, enter the printer’s IP address into a web browser on any
in-network PC.
If you do not know the printer’s IP address, you can find it listed on a test form (see page 6 for
details on printing a test form).
The printer’s Web Interface

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View Network Parameters
You can view the printer’s current network configuration by selecting Interface Status from the
navigation pane on the left.
The Interface Status page

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Configure Network Parameters
To change network parameters, select Configure Interface from the navigation pane on the
left. You will be prompted for a username and password to make changes.
By default, the login credentials are:
Username: admin
Password: admin
When finished making changes, be sure to select Save and then Reboot in the left navigation
pane to update the printer’s network configuration.
The Configure Interface page

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TROUBLESHOOTING
Printouts are not cutting correctly and/or printouts are scrambled/not appearing at all
Confirm that you installed with the Microcom 814M-3 listing selected at the Select
Install Module page of the driver installer, and NOT the Microcom 814M-2 listing.
The Microcom 814M-2 listing is for 203 DPI 814Ms, but Microcom only offers 300 DPI
814Ms at this time.
My printouts appear too small or too large
Confirm that your document is sized correctly and matches what size paper your printer
is currently set to print. Please also be aware that the 814M’s maximum print width is
8.27”.
You can change what paper size the 814M will use by navigating to the Devices and
Printers menu, right-clicking the Microcom 814M-3(X) 1 listing, and selecting Printing
Preferences. Click Advanced…and then change the Paper Size parameter (under the
Paper/Output category). This is set to A4 by default.
Depending on your document, you may also need to define a custom form/paper size in
Windows.
How can I uninstall/reinstall the driver?
There is an executable called Uninstall.exe that is included with the driver package.
Run this executable and select the following devices:
oMicrocom 814M-3(X) 1 (where ‘X’will be ‘U’if using a USB connections or an
‘E’if using an Ethernet connection)
oUSB Printer Port
And then click Uninstall. If there is an error indicating that the device is in use, navigate
to the Devices and Printers menu, right-click the Microcom 814M-3(X) 1 listing and
select Remove Device. Restart your PC and then try the uninstall procedure again.
Once both the Microcom 814M-3(X) 1 and USB Printer Port devices have been
removed by the uninstaller you can safely reinstall if needed.