Microsoft Surface Go 3 User manual

Initial Setup
Instructions and
Warranty Service
Guide
S u r f a c e G o 3

Please read this first
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Table of Contents
1 Please read this first 1
List of purchased products 3
Connecting and disconnecting the keyboard 4
About protective film 5
Basic Surface operations 6
Touchpad operation 7
About Windows security settings 8
Instructions for manually running Windows Security 9
Sign-in procedure 13
Sign-out procedure 14
Shutting down the device 15
Password confirmation procedure 16
2 Initial Setup 17
Setup procedure when starting up the Surface for the first time 20
Wi-Fi connection procedure 26
Procedure for setting up an Office 365 account 29
Sign-in procedure for your Office 365 account 33
3 Tasks after initial setup 37
Connecting to a different Wi-Fi network 39
Setup procedure for Windows Hello (face recognition) 42
Setup procedure for app and browser controls 45
Procedure for performing Windows Update manually 48
Procedure for setting the Windows Update execution time 51
4 If you think your device is broken 55
Surface initialization procedure 57
Replacing consumable parts 62
5Sky Secure Tablet Warranty (Spontaneous Failure and Accidental Damage)
Service Guidebook 63
1 Please read this first
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List of purchased products
1 Please read this first
3
Purchased Products
Photo
Surface device
・Surface Go 3
・Keyboard (Surface Go
Type Cover (Black), Model
number KCN
-00041,
Microsoft Japan Co., Ltd.)
・Protective film
Classroom Pen 2 (Microsoft
Classroom Pen 2, Model
number 8U3
-00002.
Microsoft Japan Co., Ltd.)
You can attach the strap you
prepared by threading it
through the hole outlined in
red.

Connecting and disconnecting the keyboard
1 Please read this first
4
Connect the Surface device to the
keyboard in the direction shown
in the picture.
The Surface device and the
keyboard are connected by
magnets.
The device can be detached from
the keyboard by pulling firmly on
it.
This section describes how to connect and disconnect the
keyboard.

②
1 Please read this first
This section describes the protective film.
One protective film is included with each Surface. Use it to prevent
scratches on the Surface screen.
Be sure to remove the film when repairing.
About protective film
5
1 Dust off the Surface screen display area beforehand. Use a cloth
that will not produce dust, such as a cleaning cloth, instead of
tissue paper.
2 The protective film has two sides: a side with the sticker that
says, “(1) Peel off this sheet first and then attach it to the LCD
screen,” and a side with a sticker that says, “(2) After attaching to
the LCD screen, peel off this sheet before use.”
3 Peel off the sticker that says, “(1) Peel off this sheet first and
then attach it to the LCD screen.”
4 Attach the side that had the sticker that says, “(1) Peel off this
sheet first and then attach it to the LCD screen,” to the Surface’s
LCD screen.
5 Start from the short side, and use a cleaning cloth to push out
the air as you apply.
6 After you have finished applying the film to the LCD screen of
the Surface, hold the side with the sticker that says “(2) After
attaching to the LCD screen, peel off this sheet before use,” to peel
off the film on the surface.
(1) Peel off this sheet
first, and then affix the
film to the LCD screen.
Affix this side to the LCD
screen of the Surface

Basic Surface operations
1 Please read this first
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Tap
This is a light tap operation with your
finger.
It is equivalent to a mouse click.
Double
-tap
Tap twice with your finger.
This is equivalent to a double
-click
on a mouse.
Long press
Hold your finger on the screen for a
certain amount of time and release it.
This is equivalent to right
-
clicking on
a mouse.
Drag
Hold your finger on the screen and
move it up, down, left, or right.
You can also drag and drop by
releasing your finger from the screen
at any point.
Swipe
Swipe the screen with your finger.
This is used to switch the screen
display.
Pinch in
Press the screen with two fingers and
narrow the distance between them.
The screen display will be reduced.
Pinch out
Press the screen with two fingers and
increase the distance between the
fingers.
The screen display will be enlarged.

Touchpad operation
1 Please read this first
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Operation
Description
Slide your finger
across the touchpad.
Move the cursor.
Press the left side of
the touchpad.
Select an item.
This is similar to left
-clicking on a
mouse. You can click on any part of
the touchpad to select it, except for
the bottom right corner.
Press the right side of
the touchpad.
Displays the app commands for
Windows apps and the context
menu for desktop apps. This is
similar to right
-clicking on a mouse.
Slide two fingers
horizontally or
vertically.
This is similar to scrolling with a
mouse.
Slide your finger while
left
-clicking.
This is similar to dragging and
dropping with a mouse
.
What is a touchpad?
A touchpad is a device that replaces the mouse. You can move the
cursor by moving your finger on the touchpad on the keyboard.

1 Please read this first
1 In Windows 11, the virus and threat prevention, firewall and
network protection features are enabled from the time of purchase.
2 The setting to block potentially undesirable apps is disabled by
default. For safer use, after completing the initial settings, please
refer to “Configuring App and Browser Controls” on page 45 to
configure the settings.
3 The Windows Update feature keeps Windows 11 up to date. To
prevent rebooting due to the Windows Update during class, after
completing the initial settings, please refer to “Setting the Windows
Update Execution Time” on page 51.
About Windows security settings
8
This is a feature of Windows 11 that
blocks apps that behave in an
undesirable way (such as advertising
apps or bundled apps that are not
directly related to the installed product).
What is a bundled app?
A bundled app is an application that is installed together with the
desired application.

Instructions for manually running Windows Security
(1/4)
1 Please read this first
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1 Launch Surface.
2 Tap the “Start” icon.
3 Tap “Settings.”
5 The “System” window will
open.
6 Tap “Privacy and Security.”
This section describes the procedure for manually running
Windows Security.

Instructions for manually running Windows Security
(2/4)
1 Please read this first
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7 Tap “Windows Security.”
8 The “Windows Security”
window will open.
9 Tap “Open Windows
Security.”
10 The “Security Overview”
window will open.
11 Tap “Virus & Threat
Protection.”

Instructions for manually running Windows Security
(3/4)
1 Please read this first
11
12 To update your virus and
threat protection, tap “Update
Protection.”
* Normally, it will be
automatically updated to the
latest version.
13 Tap “Check for updates.”
14 The message “Security
Intelligence is up to date” will
appear.

Instructions for manually running Windows Security
(4/4)
1 Please read this first
12
15 To manually check for
viruses and threats, tap “Quick
Scan” on screen in step 11 or
13.
16 The scan results will be
displayed.
17 That’s it.

1 Please read this first
This section explains the sign-in procedure for the Surface.
Sign-in procedure
13
1 Press the power button.
2 Tap the screen.
3 Tap “Sign In.”
4 This will open a screen for entering
a password.
5 Enter your password.
* For setting the password for the
first time, see page 23.
After you have received a Microsoft
account (hereinafter referred to as
“Office 365 account”) from your
school, please refer to “Sign-in
procedure for Office 365 account” on
page 33 and set it up.

1 Please read this first
This section explains the sign-out procedure for the Surface.
Sign-out procedure
14
1 Tap “Start.”
2 Tap the user name.
3 Tap “Sign Out.”
4 That’s it.

1 Please read this first
This section describes the shutdown procedure for the Surface.
Shutting down the device
15
1 Tap “Start.”
2 Tap “ .”
3 Tap “Shutdown.”
4 That’s it.
If you see “Update and shut
down (estimated: XX
minutes)” or “Update and
restart (estimated: XX
minutes),” it may take some
time to shut down or restart.

1 Please read this first
This section explains the procedure for confirming your password.
Password confirmation procedure
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1 When setting the
password, “●●●●●” will
be displayed on the screen.
* The number of dots shown
depends on the number of
characters in the password.
2 To confirm the password
you have entered, tap “ .”
3 The password will be
displayed.

2 Initial Setup
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2 Initial Setup
About this chapter
This chapter describes the initial setup procedure required to use
the Surface.
* The initial setup procedure is as follows:
・Setup procedure when starting up the Surface for the first
time
・Wi-Fi connection procedure
・Procedure for setting up an Office 365 account
・Sign-in procedure for your Office 365 account
Please note:
1 To complete the steps in this chapter, you need to be connected to Wi-Fi
and signed in to your Office 365 account.
2 For instructions on how to operate the software (such as how to use
Microsoft Word or browse the internet) after completing the procedures in
this chapter, please check by yourself.
We cannot accept any inquiries about how to use Microsoft Word, how to
connect to the internet, or any other information not described in this manual.
3 When you perform Windows Update, the background and icons may differ
from the images shown in this chapter.
4 All usernames in the procedure were created as examples for this
procedure. Please create your own username.
5 If you are unable to complete the settings when you start up the Surface for
the first time, connect to Wi-Fi, or create and sign in to your Office 365
account, then please contact us.
For inquiries, please contact:
06-4807-6450
Office hours: 9:00 - 21:00 (excluding Sundays and
holidays)
Open: Wednesday, February 2, 2022-Tuesday, May 31,
2022
Only inquiries in Japanese can be accepted. Please contact us in
Japanese.
Information required for inquiries:
・Device name (Surface Go 3)
・Current status
Explanation of this chapter and notes
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2 Initial Setup
The initial setup process
Setup procedure when starting up the Surface for the first time(Pages 20-25)
Wi-Fi connection procedure(Pages 26-28)
Procedure for setting up an Office 365 account(Pages 29-32)
Sign-in procedure for your Office 365 account(Pages 33-36)
This section explains the setup procedure for using the
Surface for the first time.
Start with this procedure even if you have sent your Surface
for repair or if you have followed the “Surface initialization
procedure” to initialize your Surface.
This section explains the procedure for connecting to Wi-Fi
for the first time after you complete the setup procedure for
using the Surface for the first time.
The Office 365 account setup procedure and Office 365
account sign-in procedure described below require a
successful Wi-Fi connection.
This section describes the procedure for setting up an
Office 365 account.
Your own Office 365 account will be distributed at each
school after you enroll.
This section explains how to sign in with your Office 365
account.
Your own Office 365 account will be distributed at each
school after you enroll.
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