Microsoft Surface Pro 7+ for Business WIFI User manual

Surface Pro 7+ for Business
SSD Removal Procedure
M1177096

2M1177096
Disclaimer of Warranties and Limitation of Damages
All information, content, materials, and products made available in or in conjunction with this Manual are provided
by Microsoft on “as-is” and “as available” basis, unless otherwise specied by Microsoft in writing. Microsoft makes no
representations or warranties of any kind, express or implied, as to the information, content, materials and products
included or otherwise made available to you or accompanying this Manual unless specied in writing. You expressly
agree that your use of the information, content, materials, and product in or accompanying this Manual is at your
sole risk.
To the fullest extent permissible by law, Microsoft disclaims all warranties, express or implied, including but not
limited to implied warranties of merchantability and tness for a particular purpose. To the fullest extent permissible
by law, Microsoft shall not be liable for damages of any kind arising from the use of information, content, materials, or
product made available in or in conjunction with this Manual, including but not limited to direct, indirect, incidental,
consequential, and/or punitive damages unless otherwise specied in writing.
Notice
Microsoft and its suppliers may have patents, patent applications, trademarks, copyrights, trade secrets and/or other
intellectual property rights covering subject matter in this document. Microsoft’s furnishing of this document to
recipient does not grant or imply any license to any patents, trademarks, copyrights, trade secrets or other intellectual
property rights, and recipient’s permitted use of any such intellectual property rights, if any, is solely governed by the
Agreements.
This document and the information it contains are subject to change without notice. You can nd the latest
information on Surface device servicing and repair at https://aka.ms/surfaceservicing. Always consult the most up-to-
date information available before performing device related activities.
© 2021 Microsoft Corporation. All rights reserved.
Document Part Number: M1177096

3M1177096
Table of Contents
DEVICE IDENTITY INFORMATION........................................................................................................................... 4
· SURFACE PRO 7+ FOR BUSINESS MODELS ............................................................................................... 4
· GLOSSARY OF TERMS ................................................................................................................................. 4
GENERAL INFORMATION, PRECAUTIONS, WARNINGS ........................................................................................5
· TOOLS AND JIGS ..........................................................................................................................................5
GENERAL SAFETY PRECAUTIONS ............................................................................................................................6
SAFETY POLICIES/PROCEDURES ..............................................................................................................................7
· DIAGNOSTICS/TROUBLESHOOTING OVERVIEW ......................................................................................8
· SOFTWARE TOOLS .......................................................................................................................................8
· VERIFY HARDWARE FUNCTIONALITY .......................................................................................................8
SSD REMOVAL AND REASSEMBLY PROCEDURES...................................................................................................9
· PRIOR TO DEVICE DISASSEMBLY: ...............................................................................................................9
· PRELIMINARY REQUIREMENTS ................................................................................................................10
· REQUIRED TOOLS AND COMPONENTS ...................................................................................................10
· PREREQUISITE STEPS: ................................................................................................................................10
· PROCEDURE – REMOVAL (SSD)................................................................................................................. 11
· PROCEDURE – INSTALLATION (SSD) ........................................................................................................12
ENVIRONMENTAL COMPLIANCE REQUIREMENTS..............................................................................................13

4M1177096
Device Identity Information
Surface Pro 7+ for Business Models
1960 – Surface Pro 7+ for Business WIFI (Platinum and Black)
1961 – Surface Pro 7+ for Business LTE (Platinum)
The serial number for Surface Pro 7+ for Business is located under the kickstand on the back cover.
Glossary of Terms
The following terms are used throughout this manual:
• SDT – Surface Diagnostic Toolkit
• ESD – Electro-Static Discharge
• IBC – Tablet Back Cover
• TDM – Touch Display Module is the complete screen with all layers.

5M1177096
General Information, Precautions, Warnings
This symbol identies important safety and health information in this manual.
Tools and Jigs
Microsoft Recommended Jigs
• SIM eject tool
Microsoft Provided Software Tools / References:
• How To: Update Surface device rmware and OS
• Download: Surface drivers and rmware
• Download: Surface Diagnostic Toolkit (SDT)
• Download: Surface Data Eraser
• Download: Surface Imaging Tools
Standard Tools:
• Anti-static wrist strap (1 MOhm resistance)
• ESD-safe benchtop
• Torx-plus screwdriver 3IP
• Lint free cleaning cloths
The tools identied on this list can be purchased from many different commercial sources, including but not limited
to Amazon.com; iFixit; Chemdex, and other vendors.

6M1177096
General Safety Precautions
Always observe the following, general safety precautions:
• Opening any device can present electric shock, device damage, re, and/or personal injury risks and other
hazards. Exercise caution when undertaking these activities as described in this manual. Only skilled IT
technicians should undertake activities detailed within this guide.
• Do not attempt to open a device if you have received a report indicating the device has emitted “smoke” or
if it exhibits melting or other heat damage on the device casing. Contact Microsoft directly for information
about proper device disposition.
• Do not attempt to open a device that has experienced an expanded or otherwise damaged battery. Contact
Microsoft directly for information about proper device disposition.
• Always select and use the appropriate AC power supply for a device. We recommend you use genuine
Microsoft power supply units and AC power cords. A genuine Microsoft power supply unit is provided with
every device.
• Use only AC power provided by a standard (mains) wall outlet. Do not use non-standard power sources, such
as generators or inverters, even if the voltage and frequency appear acceptable.
• Improper use of device batteries may result in re or explosion. Only open the enclosure on a device as
outlined in this manual. Do not heat, puncture, mutilate, or dispose of devices or their batteries in re. Do
not impact, deform, or bend device batteries. Do not leave or charge devices in direct sunlight or exposed
to other extreme sources of heat for an extended period of time. Doing so may cause damage or melt the
batteries or result in exothermic battery failure.
For additional product safety information, including information about
• Battery safety and use
• Hearing conservation
• Heat related concerns
• Choking hazard/small parts
• Interference with medical devices
• Broken glass
• Photosensitive seizures
• Musculoskeletal disorders
See aka.ms/surface-safety or the Surface app. To open the Surface app, select the Start button, enter Surface into the
search box, then select the Surface app.

7M1177096
Safety Policies/Procedures
Microsoft’s eld product safety program team is referred to as the Rapid Response Team (RRT). All device issues that
may be safety related should be managed per the following instructions.
Contact Microsoft IT Professional Support at the link below if a Microsoft Surface device visually exhibits any of the
following symptoms: Microsoft Surface for IT professionals
• Any burned or melted components, traces or plastic parts on the outside of the device, or which otherwise
exhibits heat damage, including charring seen in charging and other ports.
• Any burned or melted components, traces or plastic parts on the inside of the device, or which otherwise
exhibits heat damage.
• Any accessories exhibiting melting or heat damage that are included with the Microsoft device, such as
power supplies, keyboards, mice, cables, charging connectors, etc.
• Any devices that exhibit a case that has separated apart or opened for reasons other than customer abuse
(e.g., impact damage from dropping, evidence of tampering, separation caused by a malfunctioning battery).
• Any other nding that may constitute a safety hazard to the user, such as sharp edges on plastics.
Have the following information available at the time of contact or include in email communications:
• The model and serial number of the affected Microsoft Surface device and/or accessory(ies).
• A brief description of the damage found.
• Clear photographs depicting the symptoms observed.
Guidance will be provided by the Microsoft support team on where to send device.

8M1177096
Diagnostics/Troubleshooting Overview
• For general Surface support, visit www.support.microsoft.com
• To troubleshoot device feature/function problems or learn more about Surface Pro 7+ for Business visit
www.aka.ms/SurfaceProHelp
• If you’d like to learn more about Windows, visit aka.ms/WindowsHelp
• To learn more about the accessibility features of the Surface Laptop, go to the online user guide at
aka.ms/Windows-Accessibility
Software Tools
• How To: Update Surface device rmware and OS
• How To: Surface Tools Video
• Download: Surface drivers and rmware
• Download: Surface Diagnostic Toolkit (SDT)
• Download: Surface Data Eraser
• Download: Surface Imaging Tools
Verify Hardware Functionality
The following approach should be taken when verifying Surface device functionality:
1. Update device to latest OS/FW versions using the SDT tool – Refer to Software Tools section above for details
on SDT.
2. Verify any suspected hardware failures by running SDT to verify fault:
a. Run SDT and verify if condition persists or if resolved with use of BMR imaged drive – Refer to Software
Tools section above for details on SDT.
i. If problem is resolved, then re-image original SSD as needed.
ii. If problem persists then remove the SSD as detailed in this guide and send the device to
Microsoft.

9M1177096
SSD Removal and Reassembly Procedures
Prior to Device Disassembly
• Before opening the device, always ensure device is powered off and disconnected from a power supply.
• Always ensure that the work surface is covered with an ESD-safe, soft, non-marring material.
• Work surfaces should be cleaned regularly to ensure debris/abrasive particles are not present.
• Check to make sure that general guidelines and ESD compliance steps are followed prior to opening device.

10 M1177096
SSD Replacement Process
Preliminary Requirements
IMPORTANT: Be sure to follow all special (bolded) notes of caution within each process section.
Required Tools and Components
• Tools:
o Torx-plus screwdriver 3IP
o Anti-static wrist strap (1M Ohm resistance)
o Soft ESD safe mat
o Microber / Lint free cloth
o SIM eject tool
• Components:
o SSD (multiple options)
8LT-00001 SSD 128GB
8LV-00001 SSD 256GB
8LX-00001 SSD 512GB
8LU-00001 SSD 1TB
o SSD Door (multiple options)
8LS-00001 Platinum SSD Door
8LS-00002 Black SSD Door
Prerequisite Steps:
• Power off device – Ensure device is powered off and disconnected from a power supply.
• General Safety – Check to make sure that general guidelines and ESD compliance steps are followed prior to
opening the device. Refer to Prior to Device Disassembly section (page 9) for details.
• Position device – To prevent scratches, ip device over onto a clean Soft ESD safe mat free of debris with the
device bottom facing up.

11 M1177096
Procedure – Removal (SSD)
1. Remove SSD door – Use SIM eject tool.
2. Remove SSD 3IP Screw – Use a 3IP (Torx-Plus) driver to remove the screw securing the SSD.
3. Remove SSD – The SSD should lift upwards to ~15 degree tilt after screw is removed. Carefully grab sides of
SSD case and pull out of main board socket at same ~15 degree angle.

12 M1177096
Procedure – Installation (SSD)
IMPORTANT: Only a Microsoft SSD of like capacity should be replaced in the device.
Replacing the SSD with a different volume may result in reduced system performance.
1. Insert SSD – Insert the connector end of the SSD into the SSD connector on Main board at ~15 degree angle.
2. Install new SSD 3IP screw – Use a 3IP screwdriver to install a new SSD screw until the screw is just snug and
seated, and then turned another 45 degrees (1/8 turn) or until screw is fully fastened.

13 M1177096
3. Replace SSD door.
4. Imaging – Image the new SSD by using a BMR Imaging USB drive specic to the device model.
IMPORTANT: Refer to Surface imaging process - Surface Imaging Tools
5. Run SDT – Run SDT to ensure all device features and functions operate as expected.
Environmental Compliance Requirements
All waste electrical and electronic equipment (WEEE), waste electronic components, waste batteries, and electronic
waste residuals must be managed according to applicable laws and regulations. and H09117, “Conformance
Standards for Environmentally Sound Management of Waste Electrical and Electronic Equipment (WEEE),” which is
available at this link: https://www.microsoft.com/download/details.aspx?id=11691 In case of questions, please contact
[e-mail]
© 2021 Microsoft.