Miracle-Ear MEENERGY GO & GO User manual

www.miracle-ear.com
MEENERGY™GO & GO Charger
User Manual
MEENERGY
™
GO & GO Charger

32
Content
Welcome 6
Intended use 7
Your hearing aids 9
Instrument type 9
Getting to know your hearing aids 11
Components and names 12
Hearing programs 15
Features 16
Daily use 17
Charging 17
Turning on and off hearing aids 35
Switching to standby mode 36
Inserting and removing the hearing aids 38
Adjusting the volume 45
Changing the hearing program 46
Special listening situations 47
On the phone 47
Audio streaming with iPhone 49
Airplane mode for hearing aids 49
Frequently asked questions 51
Maintenance and care 55
Hearing aids 55
Ear pieces 59
Charger 66
Professional maintenance 67

54
Important safety information for hearing aids and
charger 68
Safety information on lithium-ion rechargeable
batteries 68
Safety information for hearing aids 71
Safety information for charger 71
Further information 79
Accessories 79
Operating, transport and storage conditions 79
Disposal information 84
Symbols 85
Troubleshooting for hearing aids 90
Troubleshooting for the charger 92
Country-specific information 96
Important information 97
Conformance information for charger 97
Service and warranty 102

76
Welcome
Thank you for choosing our hearing aids to accompany
you through everyday life. Like anything new, it may take
you a little time to become familiar with them.
This guide, along with support from your Hearing Care
Professional, will help you understand the advantages
and greater quality of life your hearing aids offer.
To receive the most benefit from your hearing aids, it is
recommended that you wear them every day, all day. This
will help you get adjusted to them.
CAUTION
It is important to read this user manual and the
safety manual thoroughly and completely. Follow
the safety information to avoid damage or injury.
Before using your hearing aids for the first time,
fully charge them.
Intended use
Hearing aids are intended to improve the hearing of
hearing impaired persons. Diagnosis and prescription
of a hearing instrument must be performed by Hearing
Care Professional, e.g. acousticians, audiologists or
ENT doctors.

98
The charger is intended to charge our specific hearing
aids with built-in power cells (lithium-ion rechargeable
batteries).
Use the hearing aids and accessories only as described in
the respective user manuals.
Your hearing aids
This user manual describes optional features that
your hearing aids may or may not have.
Ask your Hearing Care Professional to indicate the
features that are valid for your hearing aids.
Instrument type
Your hearing aids are worn in the outer ear. The
instruments are not intended for children under the age
of 3 years or persons with a developmental age of under
3 years.

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A power cell (lithium-ion rechargeable battery) is
permanently built into your hearing instrument. This
enables easy charging with your charger.
The wireless functionality enables advanced audiological
features and synchronization between your two hearing
aids.
Your hearing aids feature Bluetooth® low energy*
technology allowing for easy data exchange with your
smartphone, and for seamless audio streaming with your
iPhone**.
*The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any
use of such marks by the legal manufacturer of this product is under licenses. Other
trademarks and trade names are those of their respective owners.
**iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and
other countries.
Getting to know your hearing aids
Please download the Miracle-Ear®App for remote control
features.
You can also ask your Hearing Care Professional about
our additional remote control options.

1312
Components and names
Ear piece
Microphone openings
Charging contacts
Side indicator
(R = right ear, L = left ear)
Lid
Charging cups
LEDs – hearing aids
LED – charger
Push button
USB power port
USB power cable

1514
You can use the following standard ear pieces:
Standard ear pieces Size
Click Sleeve (vented or
closed)
Click Dome™single
(open or closed)
Click Dome semi-open
Click Dome double
You can easily exchange the standard ear pieces. Read
more in section “Maintenance and care”.
Hearing programs
1
2
3
4
5
6
Read more in section “Changing the hearing program”.

1716
Features
The tinnitus control feature generates a sound to
distract you from your tinnitus.
Daily use
Charging
Charging your charger – electrical outlet
NOTICE
Use of incompatible parts poses a risk of
malfunction.
XUse only the power supply and country specific
adapter that is provided with the charger.
XEnsure your electrical plug complies with
the requirements. Refer to the section
“Requirements for the electrical plug”.

1918
XConnect the USB-C side of the USB power cable to the
USB port of the charger .
XConnect the other side of the USB power cable to a
suitable electrical plug .
The internal battery starts charging. When hearing aids
are inserted, they start charging as well. The charging
status of the charger is shown permanently.

2120
Charging your charger – wirelessly
XPlace the charger on
a wireless Qi certified
transmitter pad.
XAfter a few seconds
the internal battery
will start charging
indicated by the
pulsing green LED of
the charger.
XWhen hearing aids are inserted, they start charging as
well indicated by the pulsing green LED of the hearing
aids LED. If the LED is off, please re-align the charger
to the center of the Qi transmitter pad.
XThe charging status of the charger is shown until it is
fully charged. After that the LEDs are turned off for
power saving reasons.
Charging status of your charger
The front LED indicates the charging status of the charger
and its internal battery.
While the internal battery is
being charged, the charging
status is indicated as follows:
LED when charger is charging
Pulsing green
Internal battery is being charged.

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LED when charger is charging
Green
Charger is fully charged.
LED is off (wireless charging)
Charger is fully charged.
Pulsing orange
Cooling phase. Charging is resumed when the
device has cooled down. Please refer to section
“Troubleshooting”.
Blinking red
Charger error. Please refer to section
“Troubleshooting”.
For an overview of the hearing aids’ charging status, refer
to the section “Charging hearing aids”.
Checking the battery capacity of your charger
To check whether the charger’s internal battery has
enough capacity to fully charge your hearing aids when
you are mobile:
XDisconnect the charger from the electrical outlet.
XBriefly press the push
button.
The front LED indicates
the status of the charger’s
internal battery for
7 seconds.

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LED when you are mobile
Green
Internal battery has enough capacity to fully charge
two hearing aids.
Orange
Internal battery does not have enough capacity to
fully charge two hearing aids.
Blinking orange
Internal charger battery empty. Charging of hearing
aids is not possible.
If the status LED does not light up when you press the
button, check the following:
●The charger is off. Press and hold the button for
5 seconds to turn on the charger.
●The charger’s internal battery is too low to display the
status. Connect the charger to an electrical outlet, wait
several minutes and try again.
Turning the charger on or off
When the charger is connected to an electrical outlet, it is
automatically turned on and cannot be turned off.

2726
During mobile charging, press and hold the button for
5 seconds to turn the charger on or off.
●When the charger turns on, the status of the hearing
aids and the status of the charger’s internal battery are
displayed for 7 seconds.
●When the charger turns off, the front LED lights up
green and fades out over a period of approximately
7 seconds. Shut down is complete after approximately
7 seconds.
How you can use the charger
You can use your charger in three different ways.
Charging via electrical outlet
When the charger is plugged in or placed on a wireless
Qi-charger, it charges the
hearing aids (if they are
placed in the charger) and it
charges the integrated
battery at the same time.
As long as the charger is being charged by an external
power source, charger LED shows the charging status of
the integrated battery and the LEDs for the hearing aids
show the status of the hearing aids.
For wireless charging, the LEDs will turn off once charger
and hearing aids are fully charged.

2928
Mobile charging
When you are mobile with no electrical outlet available,
you can still charge your hearing
aids. Energy is fed from the
charger’s integrated battery into
your hearing aids. The charger
must be turned on to do so.
The charging status of charger and hearing aids is shown
by pushing the button or opening the lid.
Safe keeping
When charging of hearing aids is completed, safely store
your hearing aids inside the
charger with lid closed.
In case you want to store the
hearing aids for a longer time,
you can turn off the charger. The
charger can only be turned off when there is no power
source connected into the charger.

3130
Charging hearing aids
XPlace the right
hearing instrument
in the charging cup
marked with an “R”,
and the left hearing
instrument in the
charging cup marked
with an “L”.
XClose the charger’s
lid.
XThe hearing aids are automatically turned off and start
charging. The charging status is shown for 7 seconds.
If the status LEDs do not light up when you insert the
hearing aids, check the following:
●The hearing aids are not correctly placed. Push them
slightly into their charging cups or close the charger’s
lid.
●The charger is turned off. Press and hold the button
for 5 seconds to turn on the charger or connect the
charger to an electrical outlet.
●The charger’s internal battery is too low for mobile
charging. Connect the charger to an electrical outlet.

3332
Charging status of hearing aids
The LED next to a hearing instrument indicates the
charging status of the hearing
instrument.
Note that the status is only
displayed immediately after
putting the hearing aids in the
charger, when you briefly press the button or when you
open the lid.
When the charger is off, no status is displayed at all.
Hearing instrument LED
Pulsing green
Hearing instrument is being charged.
Green
Hearing instrument is fully charged.
LED is off
No hearing instrument is in the charger, hearing
instrument is not placed correctly, or charger is off.
Pulsing orange
Cooling phase. Charging is resumed when the
device has cooled down. Please refer to section
“Troubleshooting”.

3534
Hearing instrument LED
Blinking red
Hearing instrument error. Please refer to section
“Troubleshooting”.
Low power indication of the hearing aids
You will hear an alert signal to indicate the power cell
is running low. The signal will be repeated every
20 minutes. Depending on the usage of your hearing
aids, you have approximately 1.5 hours to charge your
hearing aids before they stop working.
Turning on and off hearing aids
You have the following options to turn your hearing aids
on or off.
XTurning on: Take the instruments out of the charger.
The startup melody is played in your hearing aids. The
default volume and hearing program are set.
XTurning off: Place the hearing aids in the charger.
Note that the charger must be on.

3736
Switching to standby mode
Via remote control, you can switch your hearing aids to
standby mode. This mutes the hearing aids. When you
leave standby mode, the previously used volume and
hearing program are set.
Note:
●In standby mode, the hearing aids are not turned off
completely. They draw some power.
Therefore we recommend to use standby mode only
for a short period of time.
●If you want to leave standby mode, but the remote
control is not at hand: Turn your hearing aids off and
on again (by shortly placing them in the charger until
one or more LEDs light up). Wait until the startup
melody is played in your hearing aids. This may take
several seconds. Note that the default volume and
hearing program are set.

3938
Inserting and removing the hearing aids
CAUTION
Risk of injury!
XAlways wear the hearing instrument with an ear
piece.
XMake sure that the ear piece is completely
attached.
CAUTION
Risk of injury!
XInsert the ear piece carefully and not too deeply
into the ear.
Inserting a hearing instrument:
XIdentify right and left hearing
instrument so that you insert it
in the correct ear.
Letters R and L indicate the
side:
R = right ear
L = left ear