Mitel SX-200 User manual

SUBATTENDANT USER GUIDE FOR THE
SUPERSET™ 4150 TELEPHONE

DUE TO THE DYNAMIC NATURE OF THE PRODUCT DESIGN, THE INFORMATION CONTAINED IN
THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE. MITEL CORPORATION, ITS
AFFILIATES, AND/OR ITS SUBSIDIARIES ASSUME NO RESPONSIBILITY FOR ERRORS AND
OMISSIONS CONTAINED IN THIS INFORMATION.
Trademark of MITEL Corporation.
Copyright 2003, MITEL Corporation.
All rights reserved.

i
Contents
Introduction 1
Using the LDN Keys 1
Calls Waiting Indication 1
Using the Hold Position Keys 2
Setting DND on an Extension 3
Using Paged Hold Access 3
Handling Recalls 4
Setting Up Advisory Messages on an Extension 4
Setting Up Call Forwarding on an Extension 5
Setting the System Date and Time 7
Call Blocking 7
Setting and Canceling Wake-up Calls 8
Call Logging 9
Call Logging - Administration 10
Programming System Abbreviated Dial Numbers 11

1
Introduction
If your SUPERSET 4150 has been programmed to provide Enhanced
Subattendant features, then the features in this guide are available to you. These
features are provided in addition to those already available on your telephone.
As a Subattendant, you can perform functions for other extension users. These
functions include programming Call Forwarding, Advisory Messages, and Do Not
Disturb.
As a Subattendant set, your SUPERSET 4150 can have up to three Line Keys
programmed as Listed Directory Number (LDN) keys. Up to six Line keys can be
programmed as Hold Position keys. One Line Key is usually programmed as a
Recall key.
Using the LDN Keys
The LDN keys act as call queuing indicators. Unlike Line Keys, you can’t use
them for placing calls or having conversations. When you answer an LDN call,
the call is automatically connected to your Prime or Intercom Line.
To answer LDN calls on a first-come, first-served basis:
•Do one of the following:
−Lift the handset for a private conversation.
−Press SPEAKER for a handsfree conversation.
To selectively answer LDN calls:
•Press the LDN key of the desired call
The call is connected to your Prime line.
Calls Waiting Indication
As a Subattendant, you may have calls queued and waiting to be answered. The
Calls Waiting Indicator in the top right corner of the display shows the total
number of calls in the queue. Only calls ringing the LDN keys or the Recall key
appear on the Calls Waiting indicator.

2
Using the Hold Position Keys
The HOLD POSITION keys allow you to answer an LDN call or a call to your
Prime (Intercom) line without having to terminate your current call first.
To place a call on hold using a HOLD POSITION key:
•Press a free HOLD POSITION key.
The associated Line Appearance indicator flashes, and the Add Held
softkey appears on the display.
To retrieve a call from a Hold Position key:
•Press the HOLD POSITION key.
The held call is transferred to your Prime line and the Prime Line
Appearance indicator changes to solid (on) to indicate an active call. The
Hold Position indicator goes blank indicating an empty Hold Position.
To add a call on hold to a current conversation:
•Do one of the following:
−Press the Add Held softkey for a private conversation.
−Select a line for a handsfree conversation, and then press the
Add Held softkey.
•Press the desired Hold Position key.
The held call is transferred to the current conversation and the associated
line appearance indicator changes from a flashing (on) state to an
inactive (off) state.

3
Setting DND on an Extension
You can set up or cancel Do Not Disturb (DND) on behalf on other users.
To set up or cancel Do Not Disturb on an extension:
•Press SUPERKEY.
•Press the Stations softkey.
•Dial the extension number.
•Press the Do Not Disturb softkey.
The top right portion of your display shows whether DND is On or Off at
the extension.
•Press the SUPERKEY to exit.
Using Paged Hold Access
If your system has paging equipment, you can place an incoming call on hold,
page the called party, and then announce the digits the person needs to dial to
pick up the call.
To page someone to pick up a call on hold at your telephone:
•Place the incoming call on hold using a a free HOLD POSITION key.
•Do one of the following:
−Press the Page softkey.
−Dial the ”Paging Access to Specific Zones“access code, followed
by the number (1-9) of the desired paging zone.
•Page the party and tell the person to dial the digits shown on our your
display to pick up the call.
If the person is unable to pick up the call, your telephone is automatically
recalled.

4
Handling Recalls
Calls you handle that go unanswered or that are left on hold too long recall your
SUPERSET 4150. Recalls are automatically connected to your Prime line,
except when you use the Recall key to answer them.
To answer a recall:
•Do one of the following:
−Lift the handset for a private conversation.
−Press Speaker for a handsfree conversation.
−Press Recall to avoid recalls tying up your Prime line.
Setting Up Advisory Messages on an Extension
You can read another extension’s currently displayed advisory message, or
choose one for display on the telephone, or program one for display.
To set up an Advisory Message:
•Press SUPERKEY.
•Press the Stations softkey.
•Dial extension number.
•Press the Advisory Msg softkey.
•Find the desired message using the Next Msg, Previous Msg and/or
Show Msg No. softkeys.
•Press the Turn Msg On softkey.
•Do one of the following:
−Press the Turn Msg On softkey.
−Press the Create Msg softkey to create a custom message, and
then press the Turn Msg On softkey.

5
To cancel an Advisory Message:
•Press SUPERKEY.
•Press the Stations softkey.
•Dial the extension number.
•Press the Advisory Msg softkey.
The currently displayed message appears on your display.
•Press the Turn Msg Off softkey.
Setting Up Call Forwarding on an Extension
You can set up and cancel Call Forwarding on behalf of an extension. You can
also check the extension to determine its Call Forwarding status.
Depending on the programming of the other extension, two types of Call
Forwarding may be available: Regular and Split. Split Call Forwarding allows you
to redirect internal and external calls to different destinations (extensions).
Regular Call Forwarding allows you to redirect all calls to the same destination.
To check the Call Forwarding status of an extension:
•Press SUPERKEY.
•Press the Stations softkey.
•Dial the extension number.
•Press the Forwarding softkey.
Your displays shows either NOT PROGRAMMED, or the current Call
Forwarding status for that extension.
•Do one of the following:
−Press SUPERKEY to exit.
−Continue with programming as described in the next two sections.

6
To program or change Call Forwarding on an extension:
•Check the Call Forwarding status of the extension.
•Press the Change softkey.
•Press the appropriate softkey for the required type of Call Forwarding.
•Press either the Internal or External softkey. (This step is not
required for Regular Call Forwarding.)
•Do one of the following:
−Enter the number of the extension you want the calls
forwarded to.
−Press the Current No. softkey if the number displayed is the
number you want calls forwarded to.
•Press the Save/On or Save/Off softkey. (The Save/Off softkey is
available with Split Call Forwarding only.)
•Do one of the following:
−Press SUPERKEY to exit (not required for Regular Call
Forwarding).
−Set up the other type of Call Forwarding, and then press
SUPERKEY to exit.
To turn Call Forwarding on or off:
•Check the Call Forwarding status of the extension.
•Do one of the following:
−For Split Call Fowarding: press the Int Fwd On or the Ext Fwd On
softkey or the Int Fwd Off or the Ext Fwd Off softkey.
−For Regular Call Forwarding: press the Turn Fwd On or the Turn
Fwd Off softkey.
•Do one of the following:
−Press SUPERKEY to exit.
−Turn off the other type of Call Forwarding, and then press
SUPERKEY to exit (for Split Call Forwarding).

7
Setting the System Date and Time
You can change the time and date that appears on all SUPERSET telephones
equipped with displays. The time can be displayed in either a 12- or 24-hour
format, depending on system programming.
To set the system time:
•Press the SUPERKEY.
•Press the More softkey three times.
•Press the Time softkey.
•Enter the time in the indicated format.
•Press the AM or PM softkeys (if necessary).
•Press the Save softkey.
To set the system date:
•Press the SUPERKEY.
•Press the More softkey three times.
•Press the Date softkey.
•Enter the date in the indicated format.
•Press the Save softkey.
Call Blocking
Call Blocking prevents guests from placing calls to other rooms.
To activate or deactivate Call Blocking:
•Press the CALL BLOCK key.
Call blocking is in effect when the CALL BLOCK key is lit.

8
Setting and Canceling Wake-up Calls
Both you and the guest can set, change, and cancel wake-up calls which ring the guest
room phone at a prearranged time.
If system programming allows, you can set multiple wake-up calls (up to three in a 24-
hour period) that repeat daily. You can also set wake-up calls to ring your own phone at
a particular time--for example, before an appointment or meeting.
To set a wake-up call time for a guest:
•Press the SUPERKEY.
•Press the Stations.
•Dial the extension number of the set that will receive the wakeup call.
•Specify AM or PM by pressing the AM/PM softkey. In case of error
use the ←key.
•Press Wake-up.
The display shows Timer 1 and, if available, Timer 2, Timer 3,
Backup and Same Time. Press Backup to return to the previous
display and Same Time to reset a Timer to a previously entered time.
•Dial the desired time in a 12-hour format (e.g. 01:45). In case of error,
use the ←key.
•Specify AM or PM by pressing the AM/PM softkey.
•Press Daily (if available) to repeat the wake-up call every day.
•Press Save.
•Repeat for Timers 2 and 3 to set additional wake-up calls for the
guest.
To set a personal wake-up call:
•Repeat the above procedure and when prompted, press the Personal
softkey.
•Press the Daily/Personal softkey to repeat the wake-up call every day or
Once/Personal for one day only.
•Press Save.
To set a personal wake-up call:
•Repeat the above procedure and when prompted, select the Timer you
want to change and then enter a new time.

9
Call Logging
Call Logging keeps track of the names (if available) and telephone numbers of all your
incoming calls or only those you missed.
To program your phone to log your incoming calls:
•Press the SUPERKEY.
•Press the Call Logging softkey.
•Press the Missed Calls or All Calls softkey.
•Press the Internal softkey to log calls from other extensions only,
External to log outside calls only, or Both to log internal and external
calls.
To turn off call logging:
•Press SUPERKEY.
•Press the Call Logging softkey.
•Press the Turn Off softkey.
To display the call log:
•Press SUPERKEY.
•Press the Callers softkey to display the number of new calls and old calls.
•Press the New Calls or Old Calls softkey to display call details.
•If more than one call is logged, use the Next and Previous softkeys to display
the others.
To return a call in the call log:
•Display the call you want to return.
•Do one of the following:
- If the call is internal, press the Call softkey.
- If the call is external, dial 9 and then press the Call softkey.
- If the call is long distance, dial 91 and then press Call softkey. You can dial
up to three digits before pressing Call.

10
To delete calls from the call log
•Display the call you want to delete
•Press the Delete softkey to delete the displayed call only or the Delete All
softkey to delete all other New or Old calls.
•Press Confirm to validate your request.
Call Logging - Administration
The system has storage space for a total of 2000 call logs. As the subattendant you can
monitor call log usage and delete logs if more space is needed. You can also turn off call
logging at an extension to conserve space while the user is away from the office.
To view the number of call logs in use in the system:
•Press SUPERKEY.
•Press the More softkey three times.
•Press the Call Logs softkey.
To view and optionally delete an extension user’s call logs:
•Press SUPERKEY.
•Press the Stations softkey.
•Dial the extenion number.
•Press the Call Logging softkey. The display shows whether calling log is on and
the number of new and old logs.
•(Optional) Press the Delete All, Delete New, or Delete Old softkey.
To turn off call logging at an extension:
•Press SUPERKEY.
•Press the Stations softkey.
•Dial the extenion number.
•Press the Call Logging softkey.
•Press the Disable Logs softkey.

11
Programming System Abbreviated Dial Numbers
Abbreviated dialing allows extension users to call a telephone number or enter a
feature access code by dialing a three-digit index number. You can program
these numbers from your SUPERSET 4150.
To program a System Abbreviated Dial number:
•Press SUPERKEY.
•Press the More softkey.
•Press the Feature Key softkey.
•Press the System softkey.
•Enter the Abbreviated Dial Index number.
•Press the Enter softkey.
•Enter the telephone number or feature access code that you want to
store. (See below for information on entering codes for pauses and
other special functions.)
•Press the Make Private key to prevent the number from displaying
when dialed (optional).
•Press the Save softkey.
•Press the SUPERKEY to exit.
The following codes can be inserted within the abbreviated dial number:
*3 = Wait for user to manually insert digits (2 digits)
** = DTMF digit *
# = DTMF digit #
*9= 1-second pause
*1= 5-second pause.
Example: For example, a typical number for external directory assistance is
9 + 1 + (area code) + 5551212; the area code is dialed manually. The number
you would store is 91*3035551212.