Mitel Superset 430 Parts list manual

MIVOICE OFFICE 400
SYSTEM FUNCTIONS AND FEATURES
MITEL 415/430/470 AND VIRTUAL APPLIANCE AS OF VERSION R4.1
SYSTEM MANUAL
syd-0570_en / 1.2 – R4.1 – © 08.2016

2
NOTICE
The information contained in this document is believed to be accurate in all respects
but is not warranted by Mitel Networks Corporation.
The information is subject to change without notice and should not be construed in
any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this
document. Revisions of this document or new editions of it may be issued to incor-
porate such changes.
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means - electronic or mechanical - for any purpose without written permission from
Mitel Networks Corporation.
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appearing on Mitel's Internet sites or in its publications are registered and unregistered
trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively
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from Mitel. Please contact our legal department for additional information:
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For a list of the worldwide Mitel Networks Corporation registered trademarks, please
refer to the website: http://www.mitel.com/trademarks.
PATENT NOTE ON POWER OVER ETHERNET
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one
or more of the U.S. patents (and any foreign patent counterparts thereto) identified at
Mitel’s website: www.mitel.com/patents.
For more information on the PD patents that are licensed, please refer to.
www.cmspatents.com.
System functions and features as of R4.1
syd-0570/1.2 – 08.2016
®, ™ Trademark of Mitel Networks Corporation
© Copyright 2016 Mitel Networks Corporation
All rights reserved

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System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
1 Product and Safety Information . . . . . . . . . . . . . . . . 13
1. 1 About Mitel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1. 2 Product information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1. 3 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
1. 4 Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
1. 5 About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
1. 6 Limited Warranty (Australia only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2 System interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2. 1 Network Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
2. 1. 1 Basic Access Variants. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
2. 1. 1. 1 Basic rate interface BRI-T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
2. 1. 1. 2 Basic rate interfaces BRI-S external . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2. 1. 1. 3 Point-to-Point and Point-to-Multipoint Connections . . . . . . . . . . . . . . 26
2. 1. 2 Primary rate interface PRI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2. 1. 2. 1 Clock synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
2. 1. 2. 2 Digital down-circuit connection with QSIG . . . . . . . . . . . . . . . . . . . . . 32
2. 1. 2. 3 Direct Dialling Out (DDO) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
2. 1. 3 SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
2. 1. 3. 1 What is SIP? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
2. 1. 3. 2 Security aspects with VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
2. 1. 3. 3 SIP in MiVoice Office 400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
2. 1. 3. 4 SIP RFCs supported by MiVoice Office 400 . . . . . . . . . . . . . . . . . . . . 41
2. 1. 3. 5 SIP access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
2. 1. 4 Analogue Network Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
2. 1. 4. 1 Analogue down-circuit connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
2. 1. 4. 2 Attenuation on analogue network interfaces . . . . . . . . . . . . . . . . . . . . 46
2. 2 Terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
2. 2. 1 Digital user-network interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
2. 2. 1. 1 Terminal interface BRI-S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
2. 2. 1. 2 DSI terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
2. 2. 1. 3 IP terminal interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
2. 2. 2 Analogue terminal interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
2. 3 Special Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
2. 3. 1 Ethernet interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
2. 3. 2 Interface for door intercom system . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
2. 3. 3 Interface for General Bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
3 Numbering plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
3. 1 Numbering Plan Identifiers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
3. 2 The System's Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Content

4System functions and features as of R4.1
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3. 2. 1 Categories in the Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
3. 2. 2 Exchange Access Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
3. 2. 3 Category for abbreviated dialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
3. 2. 4 Category for emergency number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
3. 2. 5 Category for users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
3. 2. 5. 1 Internal users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
3. 2. 5. 2 Integrating mobile and external phones . . . . . . . . . . . . . . . . . . . . . . . 61
3. 2. 5. 3 Mitel Mobile Client / Mitel Mobile Client Controller . . . . . . . . . . . . . . . 64
3. 2. 5. 4 Virtual terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
3. 2. 6 PISN users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
3. 2. 7 Separate Regional Prefix Category. . . . . . . . . . . . . . . . . . . . . . . . . . . 69
3. 2. 8 Shared Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
3. 2. 9 PISN with different Regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
4 Identification elements . . . . . . . . . . . . . . . . . . . . . . . .71
4. 1 Internal and External Ringing Patterns . . . . . . . . . . . . . . . . . . . . . . . . 71
4. 2 Displaying Numbers (CLIP) and Names (CNIP) . . . . . . . . . . . . . . . . . 73
4. 2. 1 Displaying the CLIP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
4. 3 CLIP with Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
4. 3. 1 Analysing and Editing the CLIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
4. 3. 2 Presentation of the CLIP on the Terminal . . . . . . . . . . . . . . . . . . . . . . 77
4. 3. 3 Replicating the Name Display in the Communication Server . . . . . . . 77
4. 3. 4 Flow charts for name identification (CNIP) . . . . . . . . . . . . . . . . . . . . . 78
4. 4 CLIP with Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
4. 4. 1 Creating the CLIP in the communication server . . . . . . . . . . . . . . . . . 80
4. 4. 2 Entering a fixed CLIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
4. 4. 3 Suppressing CLIP / COLP (CLIR / COLR) . . . . . . . . . . . . . . . . . . . . . 81
4. 4. 4 CLIP flowcharts for Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
4. 4. 5 CLIP Display with a Virtual Network PISN User . . . . . . . . . . . . . . . . . 84
4. 5 Display for Call Forwarding Unconditional . . . . . . . . . . . . . . . . . . . . . 84
4. 5. 1 Information displayed to the called user . . . . . . . . . . . . . . . . . . . . . . . 84
4. 5. 1. 1 Outgoing call with local call forwarding . . . . . . . . . . . . . . . . . . . . . . . . 85
4. 5. 1. 2 Incoming call with CDE overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
4. 5. 1. 3 Incoming call that is already redirected . . . . . . . . . . . . . . . . . . . . . . . . 85
4. 5. 2 Information displayed to the calling user . . . . . . . . . . . . . . . . . . . . . . . 86
4. 5. 2. 1 Incoming call with local call forwarding . . . . . . . . . . . . . . . . . . . . . . . . 86
4. 5. 2. 2 Incoming call with CDE overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
4. 5. 2. 3 Outgoing call with non-local redirection. . . . . . . . . . . . . . . . . . . . . . . . 87
4. 6 CLIP / COLP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
4. 6. 1 Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
4. 6. 2 PISN user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
4. 6. 3 Trunk group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
4. 6. 4 CLIP/CLIR settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
4. 6. 5 Numbering plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
4. 7 Examples of CLIP Displays in the PISN . . . . . . . . . . . . . . . . . . . . . . . 93

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4. 7. 1 PISN-Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
4. 7. 2 Outgoing Calls to the Public Network . . . . . . . . . . . . . . . . . . . . . . . . . 96
4. 7. 3 Incoming calls from the public network . . . . . . . . . . . . . . . . . . . . . . . . 99
4. 7. 4 CLIP format for transit connections in networks . . . . . . . . . . . . . . . . 102
4. 8 CLIP on analogue exchange accesses . . . . . . . . . . . . . . . . . . . . . . . 102
5 Routing elements . . . . . . . . . . . . . . . . . . . . . . . . . . .103
5. 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
5. 2 Trunk groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
5. 2. 1 Trunk Groups of Network Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . 108
5. 2. 2 Routing Functions of the Trunk Group for Incoming Calls. . . . . . . . . 110
5. 2. 3 Trunk Group Identification Functions. . . . . . . . . . . . . . . . . . . . . . . . . 110
5. 2. 4 Other Trunk Group Functions and Settings. . . . . . . . . . . . . . . . . . . . 111
5. 3 Route. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
5. 3. 1 The Route’s Routing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
5. 3. 2 Routing an Outgoing Call to a Trunk Group . . . . . . . . . . . . . . . . . . . 114
5. 3. 3 Other Routing Functions for Outgoing Calls . . . . . . . . . . . . . . . . . . . 115
5. 4 Direct Dialling Plan (DDI plan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
5. 5 Call Distribution Element (CDE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
5. 5. 1 Call destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
5. 5. 2 Routing Functions for Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . 126
5. 5. 3 Routing Functions for Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . 127
5. 5. 4 Other Functions and Settings of the CDE . . . . . . . . . . . . . . . . . . . . . 127
5. 6 Switch Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
5. 7 User group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
5. 7. 1 Ordinary user groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
5. 7. 1. 1 Elements of a User Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
5. 7. 1. 2 Call distribution in the member group . . . . . . . . . . . . . . . . . . . . . . . . 134
5. 7. 2 Large user groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
5. 7. 3 User Groups for Voice Mail and Other Applications . . . . . . . . . . . . . 139
5. 7. 3. 1 User Groups 14, 15 and 16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
5. 7. 3. 2 User group 14, 15 and 16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
5. 7. 3. 3 User groups 30 - 99. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
5. 7. 3. 4 Application example for a user group . . . . . . . . . . . . . . . . . . . . . . . . 141
5. 8 User Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
5. 8. 1 Routing Functions for Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . 142
5. 8. 2 Routing Functions for Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . 143
5. 9 Operator phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
5. 9. 1 Routing Functions for Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . 144
5. 9. 2 Routing Functions for Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . 145
5. 9. 3 Two-company system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
5. 9. 4 Capolinea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
5. 10 General bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
5. 11 Key Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
5. 11. 1 Using Terminals as Key Telephones. . . . . . . . . . . . . . . . . . . . . . . . . 149

6System functions and features as of R4.1
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5. 11. 2 KT lines and Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
5. 11. 3 Incoming Calls via a KT Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
5. 11. 4 Outgoing Calls via a KT Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
5. 11. 4. 1 Application Examples for Key Telephones . . . . . . . . . . . . . . . . . . . . 156
5. 11. 4. 2 Destination KT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
5. 12 Queue with announcement (Number in Queue) . . . . . . . . . . . . . . . . 159
5. 13 ACD Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
6 Call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
6. 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
6. 2 Internal traffic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
6. 2. 1 Internal Destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
6. 2. 2 Dialling internal destinations via external call numbers. . . . . . . . . . . 164
6. 2. 3 Internal digit Barring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
6. 2. 4 Internal ringing duration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
6. 3 Incoming traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
6. 3. 1 Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
6. 3. 1. 1 Call from the Public Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
6. 3. 1. 2 Call from the Private Leased-Line Network. . . . . . . . . . . . . . . . . . . . 172
6. 3. 2 CLIP-based routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
6. 3. 2. 1 Blacklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
6. 3. 2. 2 CLIP based routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
6. 3. 3 Personal call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
6. 3. 4 Call Forwarding Unconditional if no answer . . . . . . . . . . . . . . . . . . . 178
6. 3. 4. 1 CDE Alternative Destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
6. 3. 4. 2 Default call forwarding per user. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
6. 3. 5 Response if busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
6. 3. 5. 1 Response if the call destination is busy . . . . . . . . . . . . . . . . . . . . . . 180
6. 3. 5. 2 Forwarding a call if busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
6. 3. 5. 3 Not Forwarding a Call if busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
6. 3. 5. 4 Release Destination if Incoming Dialling is Incomplete. . . . . . . . . . . 185
6. 3. 6 Response if unobtainable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
6. 3. 7 Emergency Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
6. 3. 7. 1 Routing if the Call Destination is busy. . . . . . . . . . . . . . . . . . . . . . . . 188
6. 3. 7. 2 Release Destination if Dialling is Incomplete . . . . . . . . . . . . . . . . . . 189
6. 3. 8 Automatic reject of collect calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
6. 4 Outgoing traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
6. 4. 1 Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
6. 4. 2 Digit barring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
6. 4. 3 Call to the Public Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
6. 4. 3. 1 Routing the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
6. 4. 3. 2 Call to the public Network via a Key Telephone . . . . . . . . . . . . . . . . 200
6. 4. 3. 3 Call to the public Network via an operator console . . . . . . . . . . . . . . 201
6. 4. 3. 4 Call to the public network with external numbering plan . . . . . . . . . . 201
6. 4. 3. 5 Call to a virtual Network PISN User . . . . . . . . . . . . . . . . . . . . . . . . . 201

7
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6. 4. 3. 6 Exchange access authorization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
6. 4. 3. 7 Priority exchange allocation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
6. 4. 4 Call to the private Leased-Line Network . . . . . . . . . . . . . . . . . . . . . . 205
6. 4. 5 Call to a DSS1 terminal equipment on the S Bus (DDO) . . . . . . . . . 206
6. 5 Least Cost Routing (LCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
6. 5. 1 Direct or indirect selection of the network provider . . . . . . . . . . . . . . 207
6. 5. 2 LCR function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
6. 5. 3 Allocating the internal routing table (LCR table) . . . . . . . . . . . . . . . . 212
6. 5. 4 Selecting the Network Provider (Routing Tables) . . . . . . . . . . . . . . . 215
6. 5. 4. 1 Time zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
6. 5. 4. 2 Alternative Routing (Fallback Routing) . . . . . . . . . . . . . . . . . . . . . . . 216
6. 5. 4. 3 Restricted scope of performance by a Network Provider . . . . . . . . . 217
6. 5. 5 Conversion and Routing (Network Provider Table) . . . . . . . . . . . . . . 217
6. 5. 6 Bypassing LCR manually (Forced Routing) . . . . . . . . . . . . . . . . . . . 220
6. 5. 7 LCR with Key Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
6. 5. 8 LCR in the private Leased-line Network . . . . . . . . . . . . . . . . . . . . . . 221
6. 5. 9 Call logging and Data Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
6. 5. 10 Examples of LCR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
6. 5. 11 Higher-Level LCR Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
6. 6 Exchange-to-Exchange Connection . . . . . . . . . . . . . . . . . . . . . . . . . 224
6. 6. 1 Exchange-to-Exchange Connections . . . . . . . . . . . . . . . . . . . . . . . . 224
6. 6. 1. 1 Setting up Exchange-to-Exchange Connections . . . . . . . . . . . . . . . . 226
6. 6. 1. 2 Clearing down Exchange-to-Exchange Connections . . . . . . . . . . . . 226
6. 6. 1. 3 Possible Exchange-to-Exchange Connections . . . . . . . . . . . . . . . . . 228
6. 6. 2 Transferring Call Forwarding Unconditional to the Exchange . . . . . . 231
6. 6. 3 Three-Party Connections in the Exchange . . . . . . . . . . . . . . . . . . . . 234
6. 7 Transit Routing in the Private Leased-Line Network . . . . . . . . . . . . . 237
6. 7. 1 From the Public Network to the Private Leased-Line Network . . . . . 238
6. 7. 2 From the private leased-line network into the public network . . . . . . 241
6. 7. 3 From the private leased-line network into the private leased-line
network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
6. 8 Testing overflow routing in the PISN . . . . . . . . . . . . . . . . . . . . . . . . . 246
6. 8. 1 Overflow routing within the private leased-line network . . . . . . . . . . 247
6. 8. 2 Overflow routing via the public network. . . . . . . . . . . . . . . . . . . . . . . 248
6. 9 Break-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
7 Data service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .255
7. 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
7. 2 Data-service connections and destination tables . . . . . . . . . . . . . . . 255
7. 3 Routing in the private leased-line network. . . . . . . . . . . . . . . . . . . . . 259
7. 4 User-to-user signalling (UUS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
7. 5 Fax service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
8 Call logging (CL) . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
8. 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

8System functions and features as of R4.1
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8. 2 Individual charge counting or ICC . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
8. 2. 1 Cumulative counter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
8. 2. 2 Surcharge calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
8. 2. 3 ICC reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
8. 3 Call logging for outgoing calls (OCL). . . . . . . . . . . . . . . . . . . . . . . . . 271
8. 3. 1 General OCL settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
8. 3. 2 Surcharge calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
8. 3. 3 Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
8. 3. 4 Cost centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
8. 3. 5 Charge management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
8. 3. 6 Virtual charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
8. 4 Call logging for incoming calls (ICL) . . . . . . . . . . . . . . . . . . . . . . . . . 278
8. 5 Call data output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
8. 5. 1 Output types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
8. 6 Printer faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
8. 7 Output formats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
8. 7. 1 Structure of the PC5 output format . . . . . . . . . . . . . . . . . . . . . . . . . . 283
8. 7. 2 Data fields of the PC format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
8. 7. 2. 1 Explanation of the data fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
8. 7. 3 Examples of the PC5 output on a stand-alone communication
server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
8. 7. 3. 1 Outgoing calls to the public network . . . . . . . . . . . . . . . . . . . . . . . . . 293
8. 7. 3. 2 Incoming calls from the public network . . . . . . . . . . . . . . . . . . . . . . . 293
8. 7. 4 Examples of PC5 output in a PISN . . . . . . . . . . . . . . . . . . . . . . . . . . 299
8. 7. 5 Protocol format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
8. 7. 6 Invoice format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
8. 7. 7 Output formats PC1 to PC4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
8. 7. 7. 1 PC1 format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
8. 7. 7. 2 PC2 format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
8. 7. 7. 3 PC3 format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
8. 7. 7. 4 PC4 format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
9 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
9. 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
9. 1. 1 Description categories and terminology . . . . . . . . . . . . . . . . . . . . . . 316
9. 1. 2 Information about the system phones . . . . . . . . . . . . . . . . . . . . . . . . 317
9. 1. 3 Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318
9. 2 Network services, authorizations and operation . . . . . . . . . . . . . . . . 318
9. 2. 1 ISDN services supported by the system . . . . . . . . . . . . . . . . . . . . . . 318
9. 2. 1. 1 External services and internal features . . . . . . . . . . . . . . . . . . . . . . . 318
9. 2. 1. 2 ISDN supplementary services supported . . . . . . . . . . . . . . . . . . . . . 320
9. 2. 2 Notifications supported by the system. . . . . . . . . . . . . . . . . . . . . . . . 322
9. 2. 3 SIP-RFC supported by MiVoice Office 400 . . . . . . . . . . . . . . . . . . . . 323
9. 2. 4 Features in the private network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
9. 2. 4. 1 Networking with QSIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

9
System functions and features as of R4.1
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9. 2. 4. 2 Virtual Networking in the ISDN Network . . . . . . . . . . . . . . . . . . . . . . 324
9. 2. 5 Features in the up-circuit communication server. . . . . . . . . . . . . . . . 324
9. 2. 6 Features operated via QSIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
9. 2. 6. 1 User-unrelated features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
9. 2. 6. 2 User-related features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
9. 2. 7 User-related authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
9. 2. 8 Exchange access authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
9. 2. 9 Operating the features on the terminal . . . . . . . . . . . . . . . . . . . . . . . 327
9. 2. 9. 1 Feature activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
9. 2. 9. 2 Configurable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
9. 2. 10 Languages supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
9. 3 One number concept and personal call routing. . . . . . . . . . . . . . . . . 331
9. 4 Call Forwarding Unconditional functions . . . . . . . . . . . . . . . . . . . . . . 333
9. 4. 1 Call Forwarding Unconditional (CFU) . . . . . . . . . . . . . . . . . . . . . . . . 333
9. 4. 1. 1 Call Forwarding Unconditional to exchange . . . . . . . . . . . . . . . . . . . 336
9. 4. 1. 2 Wait for connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
9. 4. 1. 3 Examples of Call Forwarding Unconditional . . . . . . . . . . . . . . . . . . . 337
9. 4. 2 Follow me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
9. 4. 3 Call Forwarding on No Reply (CFNR) . . . . . . . . . . . . . . . . . . . . . . . . 340
9. 4. 4 Deflecting a call during the ringing phase (CD) . . . . . . . . . . . . . . . . . 342
9. 4. 5 Reject call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
9. 4. 6 Twin Mode / Twin Comfort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
9. 4. 7 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
9. 4. 8 Substitution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
9. 4. 9 DECT Follow Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
9. 4. 9. 1 DECT Follow Me in a Network with 2, 3 or 4 Systems . . . . . . . . . . . 350
9. 4. 10 Organising absences on the workstation. . . . . . . . . . . . . . . . . . . . . . 351
9. 5 Connections involving several users . . . . . . . . . . . . . . . . . . . . . . . . . 353
9. 5. 1 Music on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
9. 5. 2 Hold (enquiry call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
9. 5. 3 Enquiry call with return to initial call. . . . . . . . . . . . . . . . . . . . . . . . . . 357
9. 5. 4 Brokering (switching back and forth between two calls) . . . . . . . . . . 358
9. 5. 5 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
9. 5. 5. 1 Variable and preconfigured conference. . . . . . . . . . . . . . . . . . . . . . . 360
9. 5. 5. 2 Three-party conference from an enquiry call. . . . . . . . . . . . . . . . . . . 362
9. 5. 5. 3 Conference bridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
9. 5. 6 Call transfer (switching) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
9. 5. 6. 1 Call transfer with prior notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
9. 5. 6. 2 Call transfer without prior notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
9. 5. 6. 3 Call transfer if busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
9. 5. 7 Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
9. 5. 8 Call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372
9. 6 Added features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373
9. 6. 1 Voice mail system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373
9. 6. 1. 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

10 System functions and features as of R4.1
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9. 6. 1. 2 Voice memory capacity and voice channels . . . . . . . . . . . . . . . . . . . 374
9. 6. 1. 3 Operation of the voice mail functions . . . . . . . . . . . . . . . . . . . . . . . . 375
9. 6. 1. 4 Recording greetings with the PC and uploading them onto the
communication system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376
9. 6. 1. 5 Audio guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377
9. 6. 1. 6 Auto-Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377
9. 6. 1. 7 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380
9. 6. 1. 8 Access concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382
9. 6. 1. 9 System configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382
9. 6. 1. 10 Functions in prefix dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383
9. 6. 1. 11 Suffix dialling functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384
9. 6. 2 Dialling by name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386
9. 6. 3 End-of-selection signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386
9. 6. 4 Call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388
9. 6. 5 Intrusion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390
9. 6. 6 Silent intrusion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392
9. 6. 7 Normal announcement to one or more users . . . . . . . . . . . . . . . . . . 394
9. 6. 8 Emergency announcement to one or more users . . . . . . . . . . . . . . . 399
9. 6. 9 Duplex mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
9. 6. 10 Charge recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402
9. 6. 11 Picking up a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
9. 6. 12 Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405
9. 6. 13 Sending and reading text messages . . . . . . . . . . . . . . . . . . . . . . . . . 407
9. 6. 14 Message function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408
9. 6. 15 Leave message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410
9. 6. 16 Text messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
9. 6. 17 Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412
9. 6. 17. 1 Local call parking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412
9. 6. 17. 2 Central call parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414
9. 6. 17. 3 Call parking function of the key telephone . . . . . . . . . . . . . . . . . . . . 415
9. 6. 17. 4 Call parking function on the operator console . . . . . . . . . . . . . . . . . . 416
9. 6. 18 Callback if user busy / free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416
9. 6. 18. 1 Callback if user busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416
9. 6. 18. 2 Callback to free user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418
9. 6. 18. 3 Wait until free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419
9. 6. 19 Team functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420
9. 6. 20 Locking and unlocking terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421
9. 6. 20. 1 Locking / unlocking terminals (telephone lock) . . . . . . . . . . . . . . . . . 422
9. 6. 20. 2 Unlocking the terminal for each call . . . . . . . . . . . . . . . . . . . . . . . . . 423
9. 6. 21 Making calls with your own settings on a third-party phone . . . . . . . 425
9. 6. 22 Private calls with PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426
9. 6. 23 Appointment call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427
9. 6. 24 Acceptance of a call or data connection:. . . . . . . . . . . . . . . . . . . . . . 428
9. 6. 24. 1 Preliminaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428
9. 6. 24. 2 Accepting the connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430

11
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9. 6. 25 Take (taking a call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430
9. 6. 26 Fast Take (pick up a call or a call connection) . . . . . . . . . . . . . . . . . 431
9. 6. 27 Room monitoring (Baby surveillance) . . . . . . . . . . . . . . . . . . . . . . . . 433
9. 6. 27. 1 Detailed Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434
9. 6. 27. 2 Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434
9. 6. 27. 3 Active room monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435
9. 6. 27. 4 Passive room monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
9. 6. 28 Call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438
9. 7 Special features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 441
9. 7. 1 Coded ringing on general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 441
9. 7. 1. 1 Answer general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442
9. 7. 1. 2 General bell on analogue terminal interface FXS . . . . . . . . . . . . . . . 443
9. 7. 2 Announcement service (announcement prior to answering) . . . . . . . 443
9. 7. 3 Queue with announcement (Number in Queue) . . . . . . . . . . . . . . . . 449
9. 7. 4 Clear configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 451
9. 7. 5 LCR Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 452
9. 7. 6 Emergency numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 452
9. 7. 7 Suppression of the call number display. . . . . . . . . . . . . . . . . . . . . . . 454
9. 7. 8 Record malicious calls (MCID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455
9. 7. 9 User group: Logging in and logging out. . . . . . . . . . . . . . . . . . . . . . . 457
9. 7. 10 Home alone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458
9. 7. 11 Switching switch groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460
9. 7. 12 Switch control outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462
9. 7. 13 Door function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463
9. 7. 13. 1 Door bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463
9. 7. 13. 2 Open door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465
9. 7. 13. 3 Dial door intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466
9. 7. 14 System time and system date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467
9. 7. 15 Free seating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469
9. 7. 16 Dual Homing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470
9. 8 Remote control features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472
9. 8. 1 Remote controlling features from within the system . . . . . . . . . . . . . 474
9. 8. 2 Remote controlling features from outside the system . . . . . . . . . . . . 475
9. 8. 3 Time-controlled functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 475
9. 9 Hospitality/Hotel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 477
9. 9. 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478
9. 9. 2 Configuration and operating concept. . . . . . . . . . . . . . . . . . . . . . . . . 479
9. 9. 3 Network printer and Mitel 400 Print Spooler . . . . . . . . . . . . . . . . . . . 481
9. 9. 4 Function codes in prefix dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481
9. 9. 5 Setting up phone booths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 484
9. 10 PIN telephony with Mitel OpenCount. . . . . . . . . . . . . . . . . . . . . . . . . 487
9. 11 Message and Alarm Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 489
9. 11. 1 Internal messaging system for system phones . . . . . . . . . . . . . . . . . 489
9. 11. 2 Expanded messaging system with 9d-DECT phones . . . . . . . . . . . . 489
9. 11. 3 External messaging and alarm systems . . . . . . . . . . . . . . . . . . . . . . 490

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9. 11. 3. 1 Message handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490
9. 11. 3. 2 Alarm handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491
9. 11. 3. 3 Alarm trigger with ATAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491
9. 11. 3. 4 Alarm trigger with ATAS/ATASpro . . . . . . . . . . . . . . . . . . . . . . . . . . 494
9. 11. 3. 5 Functions with Mitel Alarm Server. . . . . . . . . . . . . . . . . . . . . . . . . . . 495
9. 11. 3. 6 Interface descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 498
10 Features overview . . . . . . . . . . . . . . . . . . . . . . . . . . 498

Product and Safety Information
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1 Product and Safety Information
Here you will find information relating to safety, data protection and legal matters
besides product and documentation information.
Please read through the product and safety information carefully.
1. 1 About Mitel
Mitel (Nasdaq:MITL) (TSX:MNW) is a global leader in business communications that
easily connect employees, partners and customers - anywhere, anytime and over any
device, for the smallest business to the largest enterprise. Mitel offers customers maxi-
mum choice with one of the industry’s broadest portfolios and the best path to the
cloud. With more than US$1 billion in combined annual revenue, 60 million customers
worldwide, and #1 market share in Western Europe, Mitel is a clear market leader in
business communications. For more information, go to www.mitel.com.
1. 2 Product information
Purpose and function
MiVoice Office 400 is an open, modular and comprehensive communication solution
for the business sector with several communication servers of different performance
and expansion capacity, an extensive telephone portfolio and a multitude of expan-
sions. They include an application server for unified communications and multimedia
services, an FMC controller for mobile phone integration, an open interface for applica-
tion developers, and a multitude of expansion cards and modules.
The business communication solution with all its elements was designed to cover the
full spectrum of communication requirements of businesses and organizations in a
user and maintenance-friendly way. The individual products and parts are co-ordinated
and cannot be used for other purposes or replaced by outside products or parts (ex-
cept to connect up other authorized networks, applications and phones to the inter-
faces certified for that purpose).
User groups
The phones, soft phones and PC applications of the MiVoice Office 400 communica-
tion solution are particularly user friendly in design and can be used by all end users
without any specific product training.
The phones and PC applications for professional applications, such as the PC operator
consoles or call centre applications, do require training of the personnel.

Product and Safety Information
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Specialist knowledge of IT and telephony is assumed for the planning, installation, con-
figuration, commissioning and maintenance. Regular attendance at product training
courses is strongly recommended.
User information
MiVoice Office 400 products are supplied with safety and product information, quick
user guides and user guides.
These and all other user documents such as system manuals are available for down-
load from the MiVoice Office 400 DocFinder as individual documents or as a documen-
tation set. Some user documents are accessible only via a partner login.
It is your responsibility as a specialist retailer to keep up to date with the scope of func-
tions, the proper use and the operation of the MiVoice Office 400 communication solu-
tion and to inform and instruct your customers about all the user-related aspects of the
installed system:
• Please make sure you have all the user documents required to install, configure and
commission an MiVoice Office 400 communication system and to operate it effi-
ciently and correctly.
• Make sure that the versions of the user documents comply with the software level of
the MiVoice Office 400 products used and that you have the latest editions.
• Always read the user documents first before you install, configure and put an
MiVoice Office 400 communication system into operation.
• Ensure that all end users have access to the User Guides.
Conformity
Mitel Schweiz AG hereby declares, that the MiVoice Office 400 products
• comply with the basic requirements and other stipulations of Directives EMC
(2014/30/EU) and LVD (2014/35/EU).
• are manufactured in conformity with RoHS according to Directive 2011/65/EU.
You can find the product specific declarations of conformities under www.mi-
tel.com/regulatory-declarations.
Download the MiVoice Office 400 documents from the internet: www.mitel.com/DocFinder
© The information, graphics and layouts featured in the user information are subject to copyright and may not be
duplicated, presented or processed without the written consent of Mitel Schweiz AG.

Product and Safety Information
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Use of third party software
MiVoice Office 400 products comprise, or are partially based on, third-party software
products. The licence information for these third-party products is listed in the user's
guide of the MiVoice Office 400 product in question.
Exclusion of Liability
(Not valid for Australia. See the chapter "Limited Warranty (Australia only)", page 20
for the limited guarantee in Australia.)
All parts and components of the MiVoice Office 400 communication solution are manu-
factured in accordance with ISO 9001 quality guidelines. The relevant user information
has been compiled with the utmost care. The functions of the MiVoice Office 400 prod-
ucts have been tested and approved after comprehensive conformity tests. Nonethe-
less errors cannot be entirely excluded. The manufacturers shall not be liable for any
direct or indirect damage that may be caused by incorrect handling, improper use, or
any other faulty behaviour. Potential areas of particular risk are signalled in the appro-
priate sections of the user information. Liability for loss of profit shall be excluded in
any case.
Environment
MiVoice Office 400 products are delivered in recycled, chlorine-free corrugated card-
board packaging. The parts are also wrapped inside a protective fleece made of poly-
ethylene foam fleece or polyethylene film for added protection during shipping. The
packaging is to be disposed of in accordance with the guidelines stipulated under cur-
rent legislation.
MiVoice Office 400 products contain plastics based on a pure ABS, sheet
steel with an aluminium-zinc or zinc finish, and epoxy resin-based PCBs.
These materials are to be disposed of in accordance with the guidelines stip-
ulated under current legislation.
MiVoice Office 400 products are disassembled exclusively using detachable screwed
connections.

Product and Safety Information
16 System functions and features as of R4.1
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1. 3 Safety Information
Reference to hazards
Hazard warnings are affixed whenever there is a risk that improper handling may put
people at risk or cause damage to the MiVoice Office 400 product. Please take note of
these warnings and follow them at all times. Please also take note in particular of haz-
ard warnings contained in the user information.
Operating safety
MiVoice Office 400 communication servers are operated on 115 or 230 VAC mains
power. Communication servers and all their components (e.g. telephones) will not op-
erate when mains power fails. Interruptions in the power supply will cause the entire
system to restart. A UPS system has to be connected up-circuit to ensure an uninter-
ruptible power supply. Up to a specific performance limit a Mitel 470 communication
server can also be powered redundantly using an auxiliary power supply. For more in-
formation please refer to your communication server's system manual.
When the communication server is started for the first time, all the configuration data is
reset. You are advised to backup your configuration data on a regular basis as well as
before and after any changes.
Installation and operating instructions
Before you begin with the installation of the MiVoice Office 400 communication server:
• Check that the delivery is complete and undamaged. Notify your supplier immedi-
ately of any defects; do not install or put into operation any components that may be
faulty.
• Check that you have all the relevant user documents at your disposal.
• During the installation follow the installation instructions for your MiVoice Office 400
product and observe to the letter the safety warnings they contain.
Any servicing, expansion or repair work is to be carried out only by technical personnel
with the appropriate qualifications.

Product and Safety Information
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1. 4 Data protection
Protection of user data
During operation the communication system records and stores user data (e.g. call
data, contacts, voice messages, etc.). Protect this data from unauthorised access by
using restrictive access control:
• For remote management use SRM (Secure IP Remote Management) or set up the
IP network in such a way that from the outside only authorised persons have access
to the IP addresses of the MiVoice Office 400 products.
• Restrict the number of user accounts to the minimum necessary and assign to the
user accounts only those authorisation profiles that are actually required.
• Instruct system assistants to open the remote maintenance access to the communi-
cation server only for the amount of time needed for access.
• Instruct users with access rights to change their passwords on a regular basis and
keep them under lock and key.
Protection against listening in and recording
The MiVoice Office 400 communication solution comprises features which allow calls
to be monitored or recorded without the call parties noticing. Inform your customers
that these features can only be used in compliance with national data protection provi-
sions.
Unencrypted phone calls made on the IP network can be recorded and played back by
anyone with the right resources:
• Use encrypted voice transmission whenever possible.
• For WAN links used for transmitting calls from IP or SIP phones, use as a matter of
preference either the customer's own dedicated leased lines or VPN encrypted con-
nection paths.

Product and Safety Information
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1. 5 About this document
This document describes the system functions and features of communication servers
of the MiVoice Office 400 series. The expansion stages, system capacity, installation,
configuration, the operation and maintenance, the technical data, the DECT planning,
and the possibilities for networking several systems into a private network (PISN) or an
Mitel Advanced Intelligent Network (AIN) are not part of this Manual. They are de-
scribed in separate documents.
The document is intended for planners, installers and system managers of phone sys-
tems. Basic knowledge of telephony, especially of ISDN and IP technology, is needed
to understand the content.
The system manual is available in Acrobat Reader format and can be printed out if
necessary. Navigation in PDF format is based on the bookmarks, table of contents,
cross references and index. All these navigation aids are linked, i.e. a mouse click
takes you directly to the corresponding places in the Manual. We have also ensured
that the page numbering in the PDF navigation corresponds to the page numbering of
the Manual, making it much easier to jump to a particular page.
Referenced menu entries and parameters appearing on terminal displays or on the
user interfaces of the configuration tools are highlighted in italics and in colour for a
clearer orientation.
Document information
• Document number: syd-0570
• Document version: 1.2
• Valid as of / based on: R4.1 / R4.1
• © 08.2016 Mitel Schweiz AG
• In PDF viewer, click on this link to download the latest version of this document:
https://pbxweb.aastra.com/doc_finder/DocFinder/syd-0570_en.pdf?get&DNR=syd-0570

Product and Safety Information
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Hazard alert messages
Special hazard alert messages with pictograms are used to signal areas of particular
risk to people or equipment.
Hazard:
Failure to observe information identified in this way can put people and hardware at risk through
electrical shock or short-circuits respectively.
Warning:
Failure to observe information identified in this way can cause a defect of the product or to a
module.
Note:
Failure to observe information identified in this way can lead to equipment faults or malfunctions
or affect the performance of the system.
General Considerations
Special symbols for additional information and document references.
Note
Failure to observe information identified in this way can lead to equipment faults or malfunctions
or affect the performance of the system.
Tip
Additional information on the handling or alternative operation of equipment.
See also
Reference to other chapters within the document or to other documents.
Mitel Advanced Intelligent Network
Particularities that have to be observed in an AIN.
References to the MiVoice Office 400 configuration tool WebAdmin
If an equals sign is entered in the WebAdmin search window , followed
by a two-digit navigation code, the view assigned to the code is directly displayed.
Example: Licence overview ( =q9) view
The corresponding navigation code is available on the help page of a view.

Product and Safety Information
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1. 6 Limited Warranty (Australia only)
The benefits under the Mitel Limited Warranty below are in addition to other rights
and remedies to which you may be entitled under a law in relation to the products.
In addition to all rights and remedies to which you may be entitled under the Competi-
tion and Consumer Act 2010 (Commonwealth) and any other relevant legislation, Mitel
warrants this product against defects and malfunctions in accordance with Mitel's au-
thorized, written functional specification relating to such products during a one (1) year
period from the date of original purchase ("Warranty Period"). If there is a defect or
malfunction, Mitel shall, at its option, and as the exclusive remedy under this limited
warranty, either repair or replace the product at no charge, if returned within the war-
ranty period.
Exclusions
Mitel does not warrant its products to be compatible with the equipment of any particu-
lar telephone company. This warranty does not extend to damage to products resulting
from improper installation or operation, alteration, accident, neglect, abuse, misuse,
fire or natural causes such as storms or floods, after the product is in your possession.
Mitel will not accept liability for any damages and/or long distance charges, which re-
sult from unauthorized and/or unlawful use.
To the extent permitted by law, Mitel shall not be liable for any incidental damages, in-
cluding, but not limited to, loss, damage or expense directly or indirectly arising from
your use of or inability to use this product, either separately or in combination with
other equipment. This paragraph, however, is not intended to have the effect of exclud-
ing, restricting or modifying the application of all or any of the provisions of Part 5-4 of
Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exercise of a
right conferred by such a provision or any liability of Mitel in relation to a failure to com-
ply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of
goods or services.
This express warranty sets forth the entire liability and obligations of Mitel with respect
to breach of this express warranty and is in lieu of all other express or implied warran-
ties other than those conferred by a law whose application cannot be excluded, re-
stricted or modified. Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or refund for a major
failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.