Mitel MiVOICE 6930 User manual

MiVoice 6930 IP Phone
User Guide for MiCloud Connect
58015771 REV00

NOTICE
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Mitel MiVoice 6930 IP Phone Release 5.2.0
User Guide for MiCloud Connect
58015771 REV00 - December 2018
®,™ Trademark of Mitel Networks Corporation
© Copyright 2018, Mitel Networks Corporation
All rights reserved

Table of Contents
I
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installation And Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Tips For Your Comfort And Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Overview Of The 6930 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Keys On The Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Plugging In And Starting The Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Your Phone’s Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Call Appearance Keys And Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting Up Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Assigning Your Extension Or Phone Number To The Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Registering A Phone In A MiCloud Connect System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Logging In To The Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Operating Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Auto-Answer/Play Warning Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Adjusting The Ring And Listening Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Muting A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
MobileLink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Guide to the Icons Displayed on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using The Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using The Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Making A Call Using Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Finding Detailed Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using The Intercom Through Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Dialing Voicemail From Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Sending A Whisper Page Through Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using The Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Viewing A List Of All Calls Placed, Received, Or Missed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Placing A Call Using The Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Table of Contents
II
Using The Intercom Through The Call History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Deleting A Call From The Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Interacting With Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Placing A Call On Hold Or Off Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Diverting An Incoming Call To Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Transferring A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Parking And Unparking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Picking Up An Incoming Call For Another Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Phone Settings Via IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Phone Settings Via Connect Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Log Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Understanding Availability States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Changing Your Active Availability State. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Specifying Settings For Availability States. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Time And Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
External Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Cloud Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Enabling Bluetooth Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Pairing A Bluetooth Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Forgetting A Bluetooth Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Disconnecting A Connected Bluetooth Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Renaming A Paired Bluetooth Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Connecting To A Different Or Disconnected Bluetooth Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Traceroute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Table of Contents
III
Capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Log Upload. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Audio Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Configuring The Audio Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Changing the Ringtone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Home Screen Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Brightness Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Push Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Making A Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Using The Merge Feature To Conference Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Using The Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Other Advanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Voicemail Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Using Visual Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Interacting With Messages In Visual Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Replying To Messages In Visual Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Forwarding Messages In Visual Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Viewing Saved Messages In Visual Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Deleting Messages In Visual Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Using The Voicemail System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Logging In To The Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Interacting With New Messages In The Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Listening To Saved Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Sending Messages From Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Leaving A Message And Using Message Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Using Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Accessory support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Mitel Wireless LAN Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

MiVoice 6930 IP Phone User Guide for MiCloud Connect
IV
Mitel M695 Programmable Key Module (Button Box) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Analog, DHSG/EHS, And USB Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Mitel Integrated DECT Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Mitel S720 Bluetooth Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Mitel Cordless Bluetooth Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Problems and Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

About this guide
1
About this guide
This guide explains how to use the basic features of your Mitel MiVoice 6930 IP Phone in MiCloud
Connect.
Documentation
•Mitel MiVoice 6930 IP Phone Quick Reference Guide – Contains call handling instructions, an
overview of the user interface (UI) and details on UI navigation, as well as information about
other important features. The Quick Reference Guide can be downloaded from
https://oneview.mitel.com/s/article/6930-IP-Phone-Documentation.
•Mitel MiVoice 6930 IP Phone Installation Guide – Contains installation and set-up instructions,
general features and functions, and basic options list customization. The Installation Guide can
be downloaded from https://oneview.mitel.com/s/article/6930-IP-Phone-Documentation.
Supporting Documentation
To access phone and system-specific documentation, see
https://oneview.mitel.com/s/article/Mitel-Connect-Portal-User-Guide-TOC.
Phone Features
Feature highlights include:
• 4.3 inches WQVGA (480x272) color TFT LCD display with brightness controls
• Built-in-two-port, 10/100/1000 Gigabyte Ethernet switch - lets you share a connection with your
computer
• Embedded Bluetooth 4.0
• USB 2.0 port (500mA maximum)
• 12 top softkeys and 5 context-sensitive bottom softkeys
• Supports up to 24 call lines with LEDs
• Mobile integration using Bluetooth wireless technology
• Wideband handset
• Enhanced wideband, full-duplex speakerphone for handsfree calls
• Extensive support for peripherals and modules: Mitel cordless Bluetooth handset, Bluetooth,
USB, S720 Bluetooth Speaker, integrated DECT Headset, DHSG/EHS, and wired analog
headset, M695 Color Programmable Key (PKM) module (button box), and Mitel Wireless LAN
Adapter
• AC power adapter (sold separately)
• Enhanced busy lamp fields*
• Set paging*
*Availability of feature depends on your phone system or service provider.

Mitel 6930 IP Phone User Guide for MiCloud Connect
2
Installation And Setting up
Please refer to the Mitel 6930 IP Phone Installation Guide included with your phone for basic
installation and physical setup information.
Tips For Your Comfort And Safety
Do Not Cradle The Handset
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle
the handset between your ear and shoulder. If you use your phone a lot, you may find it more
comfortable to use a headset.
Protect Your Hearing
Your 6930 IP phone has a control for adjusting the volume of the handset, headset, and
speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep
the volume at a moderate level.
Adjust The Viewing Angle
The stand for your 6930 IP phone supports two viewing angles (30° and 60°). Adjust the stand to
suit your viewing preference. For instructions on how to adjust the stand, see the 6930 IP Phone
Installation Guide.

Overview Of The 6930 IP Phone
3
Overview Of The 6930 IP Phone
Welcome to your IP phone!
Figure 1 provides an overview of the Mitel MiVoice 6930 IP Phone components. Figure 2 on page
4 shows the ports on the back of the phone.
Figure 1: 6930 IP Phone Components
Handset
Speaker
Function Keys
Function Keys
Dial Pad
Navigation key-
pad and
select button
Microphone
Indicator LED
Display Area
Softkeys
Programmable
call appearance Keys

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4
Figure 2: Ports on the Back of the 6930 IP Phone
Keys On The Phone
The following table describes the keys on the Mitel MiVoice 6930 IP Phone.
Key Description
Directory key - Displays a list of your contacts.
History key - Displays a list of your missed, outgoing, and answered calls.
Voicemail key - Provides access to your voicemail service (if configured).
Settings key - Provides services and static settings that allow you to customize
your phone.
Volume controls - Adjusts the volume for the ringer, handset, headset, and
speakerphone.
Press the volume control keys while the phone is ringing to adjust the ringer
volume. Press these keys during an active call to adjust the volume of the audio
device being used (handset, headset, or speaker).
Goodbye key - Ends an active call. Pressing the Goodbye key also exits an open
list (such as Call History) and menus (such as the Static Settings menu) without
saving changes.
Redial key - Displays a list of your previously dialed calls. Press and hold the
Redial key to call the last dialed number.
48V
0.54A
Handset Jack is
hearing-aid
compatible (HAC)
Headset Jack
USB Port
PC Port
Network and
Power Port
Power Adapter
Port

Plugging In And Starting The Phone
5
Plugging In And Starting The Phone
The 6930 IP Phone automatically begins the startup sequence as soon as it is connected. The phone
goes through this process the first time you plug in your phone and every time you restart your phone.
Hold key - Places an active call on hold. To retrieve a held call, press the
applicable Line key.
For more information, see Placing A Call On Hold Or Off Hold on page 27.
Mute key - Mutes the microphone so that your caller cannot hear you. (The LED
next to the key turns on when the microphone is on mute).
Speaker/Headset key - Transfers the active call to the speaker or headset,
allowing hands-free use of the phone.
Navigation keys and select button - Multi-directional navigation keys that allow
you to navigate through the phone’s user interface (UI).
Pressing the center select button sets the settings as well as performs actions
such as dialing out from the Contacts or Call History.
On the Home screen, the left and right navigation keys can be used to switch
between the home screen, the line manager, and active calls.
Softkeys - Four context-sensitive bottom softkeys that allow you to perform
multiple functions during specific states (that is when the phone is an idle,
connected, incoming, outgoing, or busy state).
Programmable call appearance Keys - Six programmable, multi-function keys
that allow you to use up to 12 specific functions.
Key Description

Mitel 6930 IP Phone User Guide for MiCloud Connect
6
The phone displays the following startup screens.
The 6930 IP Phone then checks the settings and looks for new configuration and firmware updates
from a configuration server. It may take a few moments while the phone downloads the latest updates.
Note: Updates to your phone can be scheduled to be automatically installed from the server. The
new updates are scheduled during non-business hours or slow call periods.
CAUTION: Do not unplug or remove power to the phone while the phone is checking or installing
firmware and configuration information.

Plugging In And Starting The Phone
7
If language packs were loaded to your phone, the following screen is displayed during startup.
When the configuration update is complete, the phone displays the following screens before it
displays the Home screen.
Network Connected/Network Disconnected
If your phone successfully connects to the network, the phone displays the Home screen.

Mitel 6930 IP Phone User Guide for MiCloud Connect
8
If your phone did not successfully connect to the network, the Network Disconnected prompt is
displayed and the status light turns on.
If this happens, check that the cables are firmly connected to the phone and to the wall jack. The
phone automatically detects when it is reconnected successfully and the Network Disconnected
prompt is removed from the screen. However, if changes have been made to your phone’s network
settings, you may need to restart your phone. Check with your Mitel administrator or network
administrator for assistance.
For more information about connecting your phone, see the Mitel 6930 IP Phone Installation Guide.
Your Phone’s Display
The display screen on your IP phone shows your name and extension, availability state, call
appearance keys, workgroup agent status, programmed keys, and other information. Figure 3 shows
the elements on the display screen.
Note: If the phone displays a No Service status message, you can still use the phone, but the
phone it is not registered with the system. For more information about registering your phone,
contact your Mitel administrator.

Call Appearance Keys And Programmable Keys
9
Figure 3: Elements on the Display Screen of the 6930 IP Phone
Call Appearance Keys And Programmable Keys
Your phone features 12 call appearance keys that show incoming, active, or held calls. For
information about functions that the Mitel administrator can configure for these programmable keys,
see Understanding Availability States on page 32.
Softkeys
Your phone includes five softkeys, whose function change depending on the state of your phone.
For example, if your phone is idle, the softkeys let you modify settings such as your availability state
or phone settings. If you have an active call, you can use the softkeys to do such things as hang up,
park the call, or merge the call with another call to create a conference call. When the label on a
softkey is underlined with a dotted line, you can press the select button on the navigation keypad to
perform the function identified on that softkey.
Your
extension
Voicemail
message
indicator
Missed call
indicator
Softkeys
Context-sensitive keys let you perform actions based
on the phone’s status and the call type.
Programmable
key
Current
availability
state
Programmable
key
Programmable
key
Incoming Call
Call On Hold
Monitored Ext
Monitored Ext
w/availability
state
Function Key
Function Key

Mitel 6930 IP Phone User Guide for MiCloud Connect
10
Setting Up Your Phone
To use all the functions of your IP phone, your phone needs to be assigned to you and you need to
know the password for the voicemail system. You can determine whether your phone is already
assigned to you as follows:
• If the phone displays your name and extension, your Mitel administrator has already assigned
your phone to you, and you do not need to assign yourself to your phone. When your phone is
in this state, you can receive calls, make calls, and check for new messages using visual
voicemail.
• If the phone displays “Available” and the date and time, use the procedure in Assigning Your
Extension Or Phone Number To The Phone on page 10 to assign your extension to your phone.
Until the phone is assigned, you can place internal calls by dialing a number or using the Directory,
but you cannot receive calls or use visual voicemail, and you might not be able to place external
calls.
• If the phone displays “Anonymous” and the date and time, your extension is assigned as the
primary phone for someone who is currently assigned to some other phone or endpoint. You
can assign your extension to the phone by following the procedure in Assigning Your Extension
Or Phone Number To The Phone on page 10.
• If the phone displays “Voice Service”, use the procedure in Assigning Your Extension Or Phone
Number To The Phone on page 10 to assign your extension to your phone.
With the appropriate permissions (set by your Mitel administrator or authorized contact), you can
log in to any Mitel 6900-Series IP phone in the system to assign your extension or phone number
to that phone.
For information about registering your phone with a MiCloud Connect system, see Registering A
Phone In A MiCloud Connect System on page 11.
Assigning Your Extension Or Phone Number To The Phone
The procedure that you use to assign your phone depends on whether the phone displays “Available”,
or “Anonymous,” or “Voice Service”.
If Your Phone Displays “Available” Or “Anonymous”
If your phone displays “Available” or “Anonymous,” use this procedure to assign your extension to
your phone.
1. Press the Assign softkey.
2. Enter the extension number that your Mitel administrator provided, and then press the down
navigation key.
3. Enter the password provided by your Mitel administrator.
4. Press the Enter softkey.
Your extension is assigned to your phone and your name and extension is displayed.

Registering A Phone In A MiCloud Connect System
11
If Your Phone Displays The Voice Service Page
1. In the User DID field, enter your country code plus the area code and the telephone number
(for example, 15551234321) that your MiCloud Connect authorized contact provided, and then
press the Enter softkey.
2. Enter the phone Password that your MiCloud Connect authorized contact provided, and then
press the OK softkey.
3. In the Domain field, enter the cloud domain name:
• U.S. and Canada, enter sky.shoretel.com.
• U.K./Europe, enter sky.shoretel.eu.
• Australia, enter sky.shoretel.com.au.
4. Press the OK softkey.
5. Press the Enter softkey.
Your extension is assigned to your phone and your name and extension is displayed.
Registering A Phone In A MiCloud Connect System
If you need to register a phone in a MiCloud Connect system without assigning it to a specific user,
use this procedure.
1. In the User DID field, enter the country code plus the area code and telephone number that
your MiCloud Connect authorized contact provided, and then touch the Enter softkey.
2. Enter the phone Password that your MiCloud Connect authorized contact provided, and then
touch the Register softkey.
3. In the Domain field, enter the cloud domain name:
• U.S. and Canada, enter sky.shoretel.com.
• U.K./Europe, enter sky.shoretel.eu.
• Australia, enter sky.shoretel.com.au.
4. Press the OK softkey.
5. Press the Enter softkey.
After a few seconds, the phone registers with the system and displays “Available”.
Logging In To The Voicemail System
If you are a new user in the Mitel system, you need to log in to the voicemail system to record your
name and personal greeting. For details, see Logging In To The Voicemail System on page 66.
Operating Your Phone
This section provides an overview of the following basic phone tasks:
• Placing calls
• Answering calls

Mitel 6930 IP Phone User Guide for MiCloud Connect
12
• Auto Answer
• Sending an incoming call to voicemail
• Adjusting the ring and listening volume
• Turning off the phone’s ringer
• Muting a call
• MobileLink
Placing Calls
To place a call, you can use the handset, the speakerphone, or a headset.
Using The Handset To Place A Call
1. To place a call, pick up the handset and dial a phone number.
2. To end the call, hang up the handset.
Using Handsfree Speakerphone
The handsfree feature allows you to speak to someone without using the handset or headset. Your
phone must be in either the Speaker or Speaker/Headset audio mode. For more information about
setting the audio mode on your phone, see Audio on page 51.
• To dial using handsfree, first press and enter a number at the dial tone.
• If you are in Speaker audio mode, lift the handset and press to switch between handsfree
and handset.
• If you are in Speaker/Headset audio mode, press to switch between handsfree and
headset.
• When the handset is on hook, press to disconnect the call.
Using The Headset To Place A Call
1. To place a call using the headset, press and dial the phone number.
The LED next to the hardkey blinks red, and the call is dialed.
2. To end the call, press the button again.
The LED next to the hardkey stops blinking.
Answering Calls
When a call is ringing at your extension, the inbound caller’s name, extension, picture ID (if
applicable), and incoming call icon display on the screen. Additionally, the line/call appearance LED
flashes quickly indicating the incoming call.
Note: The call timer on the 6930 IP phone starts after the call is answered.
Note: When handsfree is on, the LED next to the hardkey turns on.

Answering Calls
13
To answer a call, you can use the handset, the speakerphone, or a headset. Depending on how you
set your automatic off-hook preference or how your Mitel administrator set this option, you can also
answer a call through your speakerphone or headset using either of the following methods:
• Press the blinking call appearance button.
• If the incoming call is shown in the focus window on your phone’s display, press the Answer
softkey.
For more information about handling multiple calls, see Diverting An Incoming Call To Voicemail on
page 28.
Using The Handset To Answer A Call
1. To answer a call, pick up the handset when the phone rings.
2. To end a call, hang up the handset.
Using The Speakerphone To Answer A Call
1. To answer a call, press the .
If your automatic off-hook preference is configured to use the speaker, press the blinking call
appearance button or press the Answer softkey.
The LED next to the hardkey lights red.
2. To end the call, press .
The LED next to the hardkey turns off.
Using A Headset To Answer A Call
If you plan to use a headset to answer calls, see Audio on page 51 for instructions on how to designate
your wireless or wired headset as your default auto off-hook preference.
1. To answer a call using the headset, do one of the following:
• If you use a wired headset, press .
• If you use a wireless headset, go off-hook with your headset.
• If your automatic off-hook preference is configured to use your headset, press the blinking
red call appearance button or press the Answer softkey. (If you use a wireless headset, the
phone then displays a message prompting you to press the off-hook button on your headset.)
The LED next to the hardkey blinks red.
2. To end the call, do one of the following:
• If you use a wired headset, press .
• If you use a wireless headset, put your headset in to the on-hook position.
The LED next to the hardkey stops blinking.
Note: The call timer on the 6930 IP phone starts after the call is answered.
Note: The audio mode setting you have selected in the Settings > Audio> Audio Mode menu
on the IP phone determines whether a call goes to speakerphone or to the headset operation.
For more information, see Audio on page 51.

Mitel 6930 IP Phone User Guide for MiCloud Connect
14
Auto-Answer/Play Warning Tone
The auto-answer feature on the IP phone allows you to enable or disable automatic answering for
an Intercom call.
If Auto-Answer is enabled, the phone automatically answers an incoming intercom call. If Play
Warning Tone is also enabled, the phone plays a tone to alert you before answering the intercom
call.
Adjusting The Ring And Listening Volume
To adjust the volume on your phone, use . The volume settings for the ringer, handset,
speakerphone, and headset are independent of each other, and you can set them as follows:
• Adjust the volume of your phone’s ringer while the phone is on hook.
• Adjust the handset listening volume while the handset is off hook.
• Adjust the speakerphone volume when the LED next to illuminated.
• Adjust the headset listening volume when the LED next to blinking.
Muting A Call
• To mute a call so that the caller does not hear you, press .
The LED next to the hardkey blinks in red when the mute is active.
• To unmute a call so that the caller can hear you, press again.
The LED next to the hardkey does not blink when the mute is not active.
MobileLink
The 6930 IP Phone supports MobileLink, a feature that provides seamless mobile integration using
Bluetooth wireless technology. MobileLink highlights include the ability to:
• Sync your mobile phone’s contact list and call history with your 6930 IP phone.
• Answer a mobile phone call using your 6930 IP phone.
Note: Your Mitel administrator can set a time period delay before the phone automatically answers.
Contact your Mitel administrator for more information.
Note: When using a wireless headset, if you experience audio problems, ensure that your wireless
headset is configured according to the manufacturer’s instructions. Problems that might result
from improper configuration include the following:
• You cannot hear a dial tone.
• The volume for you or the other party is not loud enough.
• You hear a buzzing or hissing sound.