Mitel IP 5330 Instruction Manual

Mitel IP 5330
Station User’s Handbook
Essex
High School

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Contents
ABOUT YOUR PHONE 5
Ring/Message Indicators 6
For Users on Resilient 3300 ICP System 6
Mitel Line Interface Module 6
TIPS FOR YOUR COMFORT AND SAFETY 6
Don't cradle the handset! 6
Protect your hearing 7
Adjusting the viewing angle 7
USING YOUR DEFAULT PHONE WINDOW AND KEYS 8
Getting Started with Your Phone 8
USING YOUR PHONE APPLICATIONS 9
Using the Settings Applications 10
Getting Help 10
Tips for Setting up Your Phone 11
CUSTOMIZING YOUR PHONE 11
Specify User Information 11
Specify Language 11
Specify Display Contrast 12
Specify Audio Feedback Options 12
Specify Call Notification Behavior 13
Adjust the Ringer 13
Program Receipt of External Messaging 14
Enable URL Display on Your Phone 14
Enable PC Connectivity 14
PROGRAMMING FEATURES ON YOUR KEYS 14
Tips on Programming Features 14
Program Feature Keys Using the Setting Application 16
Clear Programming from a Key 17
MAKING AND ANSWERING CALLS 17
Phone Book 17
Answer a Call 17
End a Call 18
Redial 18
Redial—Saved Number 18
Handsfree Operation 18
Auto—Answer 19
Using the Analog Line 19

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CALL HANDLING 19
Hold 19
Mute 20
Transfer 20
Conference 20
Conference Split 20
Add Held 21
Swap 21
Call Forwarding 21
USING OTHER FEATURES 23
ACD 23
Attendant Call Hold—Remote Retrieve 23
Callback 23
Call Forward—Remote (I’m Here) 24
Call Forward—End Chaining 24
Call Forward—Forced 24
Call Forward—Override 25
Call History 25
Call Pickup 26
Campon 26
Direct Paging 26
Do Not Disturb 29
Emergency Calls 29
Group Paging/Meet Me Answer 30
Headset Operation 30
Make Busy 31
Message Waiting Indicator 31
Messaging—Advisory 31
Messaging—Callback 32
Messaging—Cancel Callback 33
Messaging—Cancel All Callback 33
Music 33
Night Answer 33
Override (Intrude) 33
Paging 33
Record a Call 34
Reminder 34
Speak@Ease 35
Speed Call 35
Trunk Flash 35
USING THE LINE INTERFACE MODULE 36
Making and Answering Calls Using the Analog Key 36
Making and Answering Calls Using the Failover Mode 37
FEATURE ACCESS CODES 38
VOICEMAIL 40

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ABOUT YOUR PHONE
The Mitel® 5330 IP Phones are full-feature, dual port, dual mode enterprise-
class telephones that provide voice communication over an IP network. They
feature a large graphics display (160 x 320) and self-labeling keys. The 5330 IP
Phone offers 24 programmable multi-function keys. The phones provide ten
fixed feature keys for convenient access to features such as Conferencing,
Redial, and many customizable user settings as well as navigational keys to
access various screens and application layers. The 5330 IP Phones also
feature a PC Companion application, which is a PC-based desktop
programming tool, that allows you to easily configure your phone from your
Personal Computer (PC).
The 5330 IP Phones support Mitel Call Control (MiNet) protocol and session
initiated protocols (SIP). Both phones support the Line Interface Module and
5310 IP Conference Unit. Additionally, they support Hot Desking and Clustered
Hot Desking as well as Resiliency. The 5330 phones are ideal for executives
and managers, and can be used as an ACD Agent or Supervisor Phone, as well
as a Teleworker Phone.
Feature
1. Display
2. Ring/Message Indicator
3. Volume, Speaker and Mute Controls
4. Fixed Function Keys
5. Keypad
6. Navigation Page Keys
7. Programmable Feature Keys and Softkeys.
9. Handsfree Speaker
10. Handset
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Ring/Message Indicators
When indicator is it means that
Flashing rapidly Your phone is ringing
Flashing slowly A message or callback message is waiting
at your phone
On Your phone is ringing another phone
Off Your phone is idle, or you are on a call
For Users on Resilient 3300 ICP Systems N/A
If during a call, you hear a beep repeated every 20 seconds it means that your
phone is switching to a secondary 3300 ICP system. The call continues and
there is a change in the operation of some keys and features on your phone.
Normal operation resumes when your phone switches back to the primary
system. If your phone is idle and switched to the secondary system, you'll see a
flashing rectangle on the display. The rectangle remains until the switch to the
primary system is complete. If the phone fails over to the secondary ICP, you
have access to your mailbox on the secondary ICP only if a mailbox has been
programmed for you by your Administrator.
Notes:
 The mailbox on the secondary ICP will not contain the same messages as
the mailboxes on the primary ICP. Any preferences that are voice mail
related are not carried from the primary ICP to the secondary ICP. These
preferences must be set on both ICPs.
 The People and Settings applications do not support resiliency. Your logs,
contact information and any Settings on the primary ICP will not be carried
from the primary ICP to the secondary ICP.
Mitel Line Interface Module
The Line Interface module is an optional device that adds an analog phone line
(POTS) capability to your phone. If Emergency Call Routing is not programmed
on your 3300 ICP, you must use the Line Interface Module to dial emergency
calls. For more information on emergency number dialing, refer to Emergency
Calls. If you have a Line Interface Module connected to your phone, all
programming of the Line Interface Module, except the Analog Key, is done by
the Installer when your phone is installed. For more information, refer to
Programming Features on Your Keys and Using the Line Interface Module.
TIPS FOR YOUR COMFORT AND SAFETY
Don't Cradle the Handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you use
your phone a lot, you may find it more comfortable to use a headset. See the
section on headset usage elsewhere in this guide for more information.

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Protect Your Hearing
Your phone has a control for adjusting the volume of the handset receiver or
headset. Because continuous exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level.
Adjust the Viewing Angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
1. Turn the phone so that the front faces away from you.
2. Hold the base unit firmly and press the release tabs on the sides of the
stand to detach the base unit.
3. Hinge the hooks of the base unit into the notches on the back of the phone
and snap into place as follows:
a. For a high-angle mount, hinge the two lower hooks into the bottom set
of notches and snap the two upper hooks into the middle set of
notches.
b. For a low-angle mount, hinge the two lower hooks into the middle set
of notches and snap the two upper hooks into the top set of notches.

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USING YOUR DEFAULT PHONE WINDOW AND KEYS
The 5330 IP Phone default phone windows and keys are shown and described
below. The Phone window provides access to programmable keys and the main
phone interface.
Getting Started with Your Phone
When you receive your phone, you need to program features and applications.
An Applications key is programmed and appears on the upper left side of the
display (see figure below).
Press Applications to program your phone’s settings, call forwarding and so
forth. See Using Your Phone Applications.
5330 IP Phone Window
1) Softkeys
2) Programmable Keys
3) Navigation Page Keys
4) Status Line
5) Information Area
6) Footer.

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USING YOUR PHONE APPLICATIONS
Your 5330 IP Phones provide applications that simplify the use of your phone.
Applications provides access to all the phone’s applications.
To open the Applications window, press Applications in the default Phone
window. The Applications home window gives the current status of your
phone’s applications.
To open an application, press the key beside the application name:
 Call Forwarding: Use the Call Forwarding application to create Call
Forward profiles that identify where to send your incoming calls. The Call
Forwarding window shows a list of your Call Forwarding profiles and
indicates which one is active. See Call Forward for more information on
how to add, edit, delete, and activate Call Forwarding profiles
 Conference Unit: Use the Conference Unit application to control the 5310
IP Conference Unit. Use this application to turn the conference unit off or
on, to adjust the volume, or to put the conference unit into Presentation
mode. You can only run one Conference Controller session at a time. The
Conference Unit application is available only when your phone is
connected to a 5310 Conference Unit. See Using Your Phone with the
5310 Conference Unit for more information.
 Settings: Use the Settings application to display and quickly change your
phone’s current communications settings. See Using the Settings
Application for more information.
 Launch PC Application: Provides a launch point to the PC Companion
Application. See Using the PC Companion Application for more
information.
 Help: Provides access to Launch PC Help and Quick Help and displays a
list of the key icons.
 Call Info: Use the Call Info application to display caller information on your
phone’s prime line. Call Info appears automatically on incoming calls if the
Call Notification— Display Call Info Setting is enabled and Call Info is
available.
You can press the programmed application key from the default Phone
Window. For information on programming keys, see Programming Features On
Your Keys.

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Using the Settings Application
The Settings application provides a single location to access all your phone
settings. You can also launch the Settings application by pressing the Settings
fixed function key .
The Settings window provides access to the Settings application. Select these
options to access a window where you can view and configure settings for your
phone.
The Settings window provides the following:
 User Information: Use to specify your name and phone number.
 Languages: Allows you to select the language in which phone prompts
and applications appear. Supported languages are English, French,
Spanish, German, Dutch, Italian, and Portuguese. Note: The system can
support up to three languages at one time. Language choices appearing in
the phone display are controlled by ICP programming.
 Programmable Keys: Use to assign features to the Programmable Keys
that are available in the Phone application.
 Call Notification: Use to specify that the Phone application behaviour
when incoming or outgoing calls occur.
 Brightness and Contrast: Allows you to adjust the display brightness and
contrast of your phone.
 Screen Saver: Allows you to specify a specific time of inactivity on your
phone that triggers the screen saver to display.
 Audio Feedback: This setting allows you to adjust the volume of the audio
feedback as well as the error beeps and enable or disable the setting.
 External Message: Allows you to program your phone to launch the Phone
application when it displays special messages in the Information Display
area.
 Go To URL: Allows you to enable third party URLs to display in the Web
Browser application.
 PC Connectivity: Allows you to enter a password that is used by the
phone to establish communications with the PC-resident 5330 Companion
application.
 About 5330 IP Phone: This screen displays the software release.
Getting Help
To access the 5330 IP Phone help and documentation:
1. Launch the Applications.
2. Press Help. You have the following options:
 Press Launch PC Help to display www.edocs.mitel.com.
 Press Key Icons.
 Press the < and > keys to view Quick Help items.
3. Press Close.

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Tips for Setting up your Phone
After you receive your 5330 IP Phone, use the options in the Settings
application to customize your phone. After customizing your phone, select
Applications to verify the settings are correct. Now, you are ready to begin using
your phone.
CUSTOMIZING YOUR PHONE
Use the Settings application to customize your phone.
Note: The System Administrator can invoke a Lock to Factory default option on
a per-phone basis. When this is in effect, the following settings are set by the
system administrator and you cannot changed them:
 Programmable Keys
 External Messaging
 Go to URL
Specify User Information
To specify the phone number displayed on your phone:
1. Press Settings or .
2. Press User Information.
3. Press Edit Name.
4. In the on-screen keyboard, press the appropriate letters to spell your name.
5. Press Save.
6. Press Edit Number.
7. In the on-screen keyboard, press the appropriate numbers for your line.
8. Press Save.
9. Press Save again.
Note: Press Cancel at any time to exit this application without making any
changes or press Clear to clear the entered name and number.
Specify Language
To specify the language in which prompts and applications display:
1. Press Settings or .
2. Press the Language setting.
The phone displays the three language selections that are currently
programmed in the ICP.
3. Select the appropriate language and press Save.
The phone displays your chosen language.
Note: Languages supported on the 5330 may differ from those supported on
the ICP. If the phone is configured for an unsupported language, the prompts
may appear in your selected language but the Application language for the
phone defaults to English. The Language window displays "(name of the
selected language)(Unsupported)".

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Specify Display Contrast
You can adjust the display contrast either via the phone volume controls (when
the phone is idle) or via the Settings application.
To adjust the display contrast using the volume controls:
 Repeatedly press (UP) or (DOWN).
Note: You can use this method only when the phone is idle. If the phone is
ringing, this action adjusts the ring volume. If the phone is in use, this action
adjusts the handset, headset and speakerphone volume.
To adjust the display contrast using the Settings application:
1. Press Settings or .
2. Press Contrast.
3. Press the Contrast keys to adjust the contrast of your screen.
4. Press Save.
Note: Press Cancel at any time to exit this application without making any
changes.
Specify Audio Feedback Options
The error beep volume in the phone is related to the volume of the speaker.
You can set the beep volume using this procedure; however, adjusting the
speaker volume also affects the beep volume.
To adjust the volume of the audio feedback:
1. Press Settings or .
2. Press Audio Feedback.
3. Set the options using the appropriate actions described below:
Option Action
Turn audio feedback off for Press Turn Off.
errors
Adjust audio for error Press Volume + or Volume –
beeps
Turn audio feedback on for Press Play Error Tone
errors
4. Click Save.
Note: Press Cancel at any time to exit this application without making any
changes.

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Specify Call Notification Behavior
To specify that the Phone window automatically displays when you are making
or receiving calls:
1. Press Settings or .
2. Press Call Notification.
3. Press the appropriate options to identify when you want the Phone window
to display. For example, if you select the Made option, each time the
phone goes off hook to make a call, the Phone window is displayed.
4. Press Save.
Notes:
 When To my prime line is selected, select Display Call Info to display Call
Information instead of the Phone window.
 Press Cancel at any time to exit this application without making any
changes.
 When the Conference Unit application is displayed, the Phone application
is not automatically displayed when making or receiving calls.
Adjust the Ringer
To adjust the Ringer Volume while the phone is idle:
1. Press Superkey (must be programmed to a key).
2. Press the No softkey until "Ringer Adjust?" appears.
3. Press “Ring Adjust”.
4. Press No.
5. Press “Ringer Vol”.
6. Press (UP) or (DOWN).
7. Press Superkey.
To adjust the Ringer Volume while the phone is ringing:
 Press (UP) or (DOWN).
Notes:
 If the phone is in talk state, this action adjusts the volume of the handset,
headset or speaker.
 If the phone is idle, this action adjusts the contrast.
To adjust the Ringer Pitch while the phone is idle:
1. Press Superkey (must be programmed to a key).
2. Press the No softkey until "Ringer Adjust?" appears.
3. Press “Ring Adjust”.
4. Press “Ringer Pitch”.
5. Press (UP) or (DOWN).
6. Press Superkey.

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Program Receipt of External Messaging
You can program your phone to launch the Phone application when it receives
messages (other than phone calls).
To program receipt of External message types:
1. Press Settings or .
2. Press External Messages.
3. Press the checkbox Enable.
4. Press Save.
Enable URL Displays on your Phone
To enable third-party URLs to display in the Web Browser application:
1. Press Settings or .
2. Press Go to URL.
3. Press the checkbox Enable.
4. Press Save.
Enable PC Connectivity
To enable a connection to be set up between your phone and the PC
Companion Application:
1. Press Settings or .
2. Press PC Connectivity.
3. Press the checkbox Enable.
4. Press Save.
For more information on setting up the PC Companion Application, Configuring
the PC Companion on Your Phone.
PROGRAMING FEATURES ON YOUR KEYS
Tips on Programming Features
You can program your phone's programmable keys to enable features. To
program your keys, use:
 Settings application.
 Settings key .
 PC Companion application.
You can assign the following to a programmable Key:
 Features and Fixed function keys: see Program Feature Keys Using the
Setting Application.
 Applications: People, Settings, Call Forwarding, Conference Unit (see
Program Phone Application)
Notes:
 Use the Settings application whenever possible to program keys. Do not use
the programmable Superkey to program Programmable Keys that can be
programmed through the Settings applications.
 Only the System Administrator can program line select and line appearance
keys. The user’s Prime line by default is Key 1.

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Features available for programming on programmable keys
Feature Default Label
Speed Call Speed Call
Music Music
Night Answer Night Ans
Account Code Verified Acct Verified
Account Code Non-Verified Acct Non-Ver
Hot Desking Hot Desk
Phonebook Phonebook
Speak@Ease™ Speak@Ease
ACD ACD
Auto Answer Auto Ans
Paging Paging
Call Pickup Call Pickup
Call Back Call Back
Headset Headset
Make Busy Make Busy
Campon Campon
Override Override
Direct Page Page
Do Not Disturb DND
Single Flash Flash
Double Flash Dbl Flash
Meet Me Answer Meet Me
Message Waiting Indicator Msg Waiting
Emergency Call Emergency
Tag Call Tag Call
Privacy Release Privacy Rls
Swap Swap
Release Release
Call History Call Hist
Call Park Call Park
Call Park Retrieve Park Retrieve
Group Listen Grp Listen
Superkey Superkey
Redial Redial
Speaker Speaker
Message Message
Hold Hold
Transfer/Conference Trans/Conf
Cancel Cancel
Analog Line Analog Line

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Program Feature Keys Using the Settings Application
To program a Phone Feature or hard key:
1. Press Settings or .
2. Press Programmable Keys.
3. Press the key you wish to program.
4. Press View Features.
5. Use the Page Navigation keys to move through the features list.
6. Select the desired feature or fixed function key from the list. A default label
is automatically assigned to the key.
7. Enter the required information in the fields provided, if necessary.
8. If you are programming any feature other than Message Waiting Indicator
and Call Park and Call Park Retrieve, press Save and you are finished with
this procedure. If you are programming Message Waiting Indicator and or
Call Park, perform the following steps:
 Press the Edit Number field.
 In the on-screen keyboard, enter the appropriate numbers that
correspond to the phone whose messages you wish to be notified of.
(Message Waiting) or the directory number (Call Park).
 Press Save.
9. Press Close.
To program a Phone Application:
1. Press Settings or .
2. Press Programmable Keys.
3. Press the key you wish to program.
4. Press View Applications.
5. Select the desired application.
6. Press Save.
7. Press Close.
To program Speed Call:
1. Press Settings or .
2. Press Programmable Keys.
3. Press the key you wish to program. If it’s already programmed, press Clear
Key.
4. Press Speed Call.
5. Press Edit Label and enter the label for the Speed Call.
6. Press Save.
7. Press Edit Number and enter the phone number for the Speed Call:
- The maximum length is 26 characters.
- 0-9, # and *. Pause and Flash are not allowed.
- The hard dialpad cannot be used to enter the number.
8. Press Save, and then press Save again.
9. Press Close.
Notes:
 To return to the Feature or Applications list at any time, press Cancel or
the Applications key.
 You can also choose to Edit the Label, Clear Information, and Clear Key.

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Clear Programming from a Key
You may wish to clear the programming from a key if you are no longer using it.
To clear the feature or application programming from a key:
1. Press Settings or .
2. Press Programmable Keys.
3. Press the key you wish to clear.
4. Press Clear Key.
Either press Cancel or reprogram the key.
MAKING AND ANSWERING CALLS
You can make a call using one of the following methods:
 Press the programmed key associated with the party you want to call. For
more information about programming keys, see Programming Features On
Your Keys.
 Dial the number using the dialpad.
 Use Phone Book (see Phone Book below).
Phone Book
To use Phone Book:
1. Press Phone Book (if available) or the key programmed as Phone Book.
2. Enter the name of the desired party, as follows:
 For each letter in the name, press the appropriate key on the keypad
until the letter is shown in the display. For example, if the letter C is
required, press the digit 2 three times.
 Use the <— softkey to correct errors.
 If the next letter in the name is on the same digit key as the previous
letter, press the —> softkey before proceeding.
 If required, press —> softkey to add a space between the first and last
name.
3. Press the Lookup softkey.
4. If no match exists, edit the original entry.
5. If more than one match is found, press the Next softkey.
6. Do one of the following:
 To make the call, press the Call softkey.
 To edit the entry, press the Backup softkey.
 To exit, press Cancel or Superkey.
Answer a call
Do one of the following:
 Select the programmable line key for the ringing line that is flashing.
 Lift the handset or press (SPEAKER).

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End a call
Do one of the following:
 Press Hang Up or Cancel ( ).
 Replace the handset.
 Press the key that you have programmed as Cancel.
 If you are in Handsfree mode, press (SPEAKER).
Redial
To redial the last number that you manually dialed:
1. Lift the handset (optional).
2. Press (REDIAL).
Redial - Saved Number
To save the last number that you manually dialed:
1. Lift the handset.
2. Dial the appropriate feature access code.
To Redial a saved number:
1. Lift the handset.
2. Dial the appropriate feature access code.
Handsfree Operation
To use Handsfree to make a call:
1. If you want to use a Non–Prime Line, press a Line Appearance key.
Note: Your administrator must program Line Appearances to your phone.
2. Dial the number.
3. Begin speaking when the called party answers. Your phone's Handsfree
microphone and Handsfree speaker transmit and receive audio.
To use Handsfree operation to answer calls:
1. Press the flashing line key.
2. Begin speaking. Your phone's Handsfree microphone and Handsfree
speaker transmit and receive audio.
To hang up while using Handsfree operation:
 Press (SPEAKER).
To turn Mute on during Handsfree operation:
 Press (MUTE). The Mute key light turns ON.
To turn Mute off and return to conversation:
 Press (MUTE). The Mute key light turns OFF.
To disable Handsfree operation:
 Lift the handset.
To return to Handsfree operation:
1. Press (SPEAKER).
2. Hang up the handset.

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Auto-Answer
When the Auto-Answer feature is active, incoming calls ring briefly, and then
the phone answers the call in Handsfree mode. You can continue the call
handsfree or use the handset.
To enable or disable Auto-Answer:
 Press Auto-Answer key. (See Programming Features on Your Keys for
instructions on programming features on your phone.) The key is
highlighted and all incoming calls are answered in Handsfree mode.
To switch from Handsfree mode to handset mode:
1. Lift the handset
To end a call, do one of the following:
 Press (Cancel)
 Press the Hang Up softkey.
 Wait for the caller to hang up.
Using the Analog line
The phone can support the Line Interface Module. See Using the Line Interface
Module for more information.
CALL HANDLING
Hold
To place a call on Hold:
 Press (HOLD).
 Press the key that you have programmed as Hold. The indicator flashes on
the line that has the held call.
Note: You can only retrieve a call from hold when the phone is idle.
To retrieve a call from Hold, do one of the following:
 Lift the handset and press the flashing line.
 Press the flashing indicator.
 Use the Add Held feature to conference into the held call.
To retrieve a call from Hold at another phone, do one of the following:
 Press the flashing line key.
 Dial the appropriate feature access code and the number of the station that
placed the call on Hold.

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Mute
Mute lets you temporarily turn your phone's handset, headset or handsfree
microphone off during a call.
To turn Mute on during a call:
 Press (MUTE). The (MUTE) light turns ON.
To turn Mute off and return to the conversation:
 Press (MUTE). The (MUTE) light turns OFF.
Note: If you are on a Handsfree MUTED call and you lift the handset, the
handset microphone is automatically enabled and the MUTE light turns OFF.
NOTE FOR USERS ON RESILIENT 3300 ICP SYSTEMS: If your phone
switches to the secondary system while your speaker or handset is muted (that
is, while the Mute key is lit) the call remains muted until you hang up.
Transfer
To Transfer an active call:
1. Press (TRANS/CONF).
2. Dial the number of the third party.
3. Do one of the following:
 To complete the Transfer, hang up.
 To announce the Transfer, wait for an answer, consult, and hang up.
 To cancel the Transfer, press (CANCEL).
To transfer an active call during headset operation:
1. Press (TRANS/CONF).
2. Dial the number of the third party.
3. To complete the Transfer, press the Release feature key.
Conference
To form a Conference when a two–party call is already in place, or to add
another party to an existing Conference:
1. Press (TRANS/CONF).
2. Dial the number of the next party.
3. Wait for an answer.
4. Press (TRANS/CONF).
To leave a Conference:
 Hang up or press (CANCEL).
Conference Split
To Split a Conference and speak privately with the original party:
 Press the Split softkey.