Mitel Mitel 5330 User manual

MITEL
SX-200 IP Communications
Platform
5330 IP and 5340 IP Phones
User Guide

NOTICE
The information contained in this document is believed to be accurate in all respects but is not
warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change
without notice and should not be construed in any way as a commitment by Mitel or any of its
affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any
errors or omissions in this document. Revisions of this document or new editions of it may be
issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means -
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Corporation.
TRADEMARKS
Mitel is a trademark of Mitel Networks Corporation.
Windows and Microsoft are trademarks of Microsoft Corporation.
Other product names mentioned in this document may be trademarks of their respective
companies and are hereby acknowledged.
Mitel 5330 IP and 5340 IP Phones - User Guide
April 2008
®,™ Trademark of Mitel Networks Corporation
© Copyright 2008, Mitel Networks Corporation
All rights reserved

Mitel 5330/5340 IP Phones - User Guide
TABLE OF CONTENTS
ABOUT YOUR PHONE........................................................................................1
Ring/Message Indicators...........................................................................................................3
Tips For Your Comfort And Safety.................................................................................4
Don't cradle the handset! ..........................................................................................................4
Protect your hearing..................................................................................................................4
Adjust the viewing angle............................................................................................................4
Using Your Default Phone Window And Keys...............................................................5
Getting Started with Your Phone...............................................................................................5
USING YOUR PHONE APPLICATIONS..............................................................7
Using the Settings Application.......................................................................................7
Customizing Your Phone...............................................................................................8
Using the Dial Pad to Enter Information....................................................................................8
Using the Onscreen Keyboard to Enter Information.................................................................8
Specify User Information...........................................................................................................9
Specify Language......................................................................................................................9
Specify Display Brightness and Contrast..................................................................................9
Specify Audio Feedback Options............................................................................................10
Specify Text Size.....................................................................................................................10
Adjust Ringer Volume and Pitch .............................................................................................11
Enable a Screen Saver ...........................................................................................................12
Programming Features On Your Keys.........................................................................13
Program Feature Keys Using the Settings Application...........................................................15
Edit Key Labels .......................................................................................................................15
Clear Programming from a Key...............................................................................................15
Program Superkey to a Key....................................................................................................16
To program Speed Call...........................................................................................................16
Programming Applications on Your Keys ....................................................................17
Making And Answering Calls.......................................................................................18
Using the People Application ..................................................................................................18
Phone Book.............................................................................................................................19
Answer a call...........................................................................................................................19
End a call.................................................................................................................................19
Redial ......................................................................................................................................19
Handsfree Operation...............................................................................................................19
Auto Answer............................................................................................................................20
Call Handling ...............................................................................................................21
Hold.........................................................................................................................................21
Mute.........................................................................................................................................21
Transfer...................................................................................................................................21
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Mitel 5330/5340 IP Phones – User Guide
Conference..............................................................................................................................22
Swap........................................................................................................................................22
Call Forwarding.......................................................................................................................22
Using Other Features ..................................................................................................23
Account Codes........................................................................................................................23
ACD.........................................................................................................................................23
Attendant Call Hold - Remote Retrieve...................................................................................23
Auto Latch Microphone ...........................................................................................................24
Callback...................................................................................................................................24
Call Forward - Remote (I Am Here) ........................................................................................24
Call Logging (Call History).......................................................................................................25
Call Park..................................................................................................................................26
Call Pickup ..............................................................................................................................26
Campon...................................................................................................................................27
Direct Paging...........................................................................................................................27
Do Not Disturb.........................................................................................................................29
Group Listen............................................................................................................................29
Group Paging / Meet Me Answer............................................................................................30
Headset Operation..................................................................................................................30
Make Busy...............................................................................................................................31
Messaging - Advisory..............................................................................................................31
Messaging - Callback..............................................................................................................31
Messaging - Cancel Callback..................................................................................................32
Music.......................................................................................................................................32
Night Answer...........................................................................................................................32
Override (Intrude)....................................................................................................................33
Paging .....................................................................................................................................33
Record a Call...........................................................................................................................33
Reminder.................................................................................................................................34
Speed Call...............................................................................................................................34
Trunk Flash .............................................................................................................................35
Using Your Phone With The 5310 IP Conference Unit................................................35
Access the Conference Controller ..........................................................................................35
Turn the conference unit on and off........................................................................................35
Adjust the conference unit volume..........................................................................................35
Place the conference unit in Presentation mode ....................................................................35
Exit the conference controller..................................................................................................35
Mute the conference unit.........................................................................................................35
USING YOUR PHONE WITH CORDLESS MODULE & ACCESSORIES .........36
Handset/Headset Combinations .............................................................................................38
Pairing the Cordless Module and Accessories........................................................................38
Cordless Module LED Indicators.............................................................................................39
Using the Cordless Handset........................................................................................40
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Mitel 5330/5340 IP Phones - User Guide
v
Elements of the Cordless Handset..........................................................................................40
Answer a call...........................................................................................................................41
Hang up...................................................................................................................................41
Dialing – Auto Dial Disabled....................................................................................................41
Dialing – Auto Dial Enabled ....................................................................................................41
Alerting Tones and LEDs ........................................................................................................41
Checking Battery Level of Cordless Accessories ...................................................................42
Replacing Batteries in Cordless Accessories..........................................................................42
Viewing Cordless Accessory Information................................................................................42
Using the Cordless Headset........................................................................................43
Answer a call...........................................................................................................................44
Hang up...................................................................................................................................44
Dialing – Auto Dial Disabled....................................................................................................44
Dialing – Auto Dial Enabled ....................................................................................................44
Headset Alerting Tones and LEDs..........................................................................................44
Checking Battery Level of Cordless Accessories ...................................................................45
Replacing Batteries in Cordless Accessories..........................................................................45
Viewing Cordless Accessory Information................................................................................45
Using the Cordless Devices Application......................................................................46
Viewing Cordless Module Information.....................................................................................46
Low Battery Level....................................................................................................................46
Auto Dial..................................................................................................................................46
Using a Cordless Device as a Remote Control............................................................47

Mitel 5330/5340 IP Phones - User Guide
ABOUT YOUR PHONE
The Mitel®5330 and 5340 IP Phones are full-feature, dual port, dual mode enterprise-class
telephones that provide voice communication over an IP network. They both feature a large
graphics display (160 x 320) and self-labeling keys. The 5330 IP Phone offers 24 programmable
multi-function keys, and the 5340 IP Phone offers 48 programmable multi-function keys for one-
touch feature access. Both phones provide ten fixed feature keys for convenient access to
features such as Conferencing, Redial, and many customizable user settings as well as
navigational keys to access various screens and application layers.
The 5330 and 5340 IP Phones support Mitel Call Control (MiNet) protocol and session initiated
protocols (SIP). Both phones support the 5310 IP Conference Unit. The 5330/5340 phones are
ideal for executives and managers, and can be used as an ACD Agent or Supervisor Phone, as
well as a Teleworker Phone.
Line 1
2:39 28-SEP-06
105
Line 2
Line 3
Line 4
The 5330 IP Phone
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Mitel 5330/5340 IP Phones – User Guide
Line 1
Line 3
Line 2
Line 4
Line 5
Line 6
100
Messaging
Redial
2:39 28-SEP-06
The 5340 IP Phone
Elements of Your Phone
Feature Function
Display Provides a large, high-resolution viewing area that assists you in
selecting and using phone features.
Ring/Message
Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.
Volume, Speaker and
Mute Controls Provide the following audio control capability:
(UP) and (DOWN) provide volume control for the ringer,
handset, and handsfree speakers.
(SPEAKER) enables and disables Handsfree mode.
(MUTE) enables Mute, which allows you to temporarily turn your
phone's handset, headset or handsfree microphone off during a call.
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Mitel 5330/5340 IP Phones - User Guide
Feature Function
Fixed Function Keys Give you access to the following phone functions:
(SETTINGS) : provides access to menus for your phone's additional
features.
(CANCEL) : ends a call when pressed during the call, and, when you
are programming the phone, eliminates any input and returns to the
previous menu level.
(REDIAL) : calls the last number dialed.
(HOLD) : places the current call on hold.
(TRANS/CONF) : initiates a call transfer or establishes a three-
party conference call.
(MESSAGE) : provides access to your voice mailbox and flashes to
notify you of messages waiting in your voice mailbox. Note : The
Ring/Message indicator also flashes when messages are waiting.
Keypad Use to dial.
Navigation Page Keys Use to display additional pages of information. The 5330 has two page
navigation keys: Back and Next. The 5340 has three page navigation
keys: Back, Next, and Home.
Programmable Feature
Keys and Softkeys. Provides 24 (on the 5330) and 48 (on the 5340) self-labeling keys that can be programmed as speed call keys, fixed function keys, applications,
or line appearance keys, according to your communication needs On
your home page, the bottom right feature key is always your Prime Line
key on a 5340 IP Phone; and the bottom left feature key is always your
Prime Line key on the 5330 IP Phone. The top three keys are softkeys.
Handsfree Speaker Provides sound for Handsfree calls and background music.
Handset Use for handset calls. If you are in headset or handsfree mode, you do
not need to use the handset.
Ring/Message Indicators
When indicator is … it means that …
Flashing rapidly Your phone is ringing
Flashing slowly A message or callback message is waiting at your phone
On Your phone is ringing another phone
Off Your phone is idle, or you are on a call
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Mitel 5330/5340 IP Phones – User Guide
Tips For Your Comfort And Safety
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you
cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it
more comfortable to use a headset. See the section on headset usage elsewhere in this guide for
more information.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver or headset. Because
continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a
moderate level.
Adjust the viewing angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
1. Turn the phone so that the front faces away from you.
2. Hold the base unit firmly and press the release tabs on the sides of the stand to detach
the base unit.
3. Hinge the hooks of the base unit into the notches on the back of the phone and snap into
place as follows:
a) For a high-angle mount, hinge the two lower hooks into the bottom set of notches
and snap the two upper hooks into the middle set of notches.
b) For a low-angle mount, hinge the two lower hooks into the middle set of notches and
snap the two upper hooks into the top set of notches.
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Mitel 5330/5340 IP Phones - User Guide
Using Your Default Phone Window And Keys
The 5340 and 5330 IP Phone default phone windows and keys are shown and described below.
The Phone window provides access to programmable keys and the main phone interface.
Getting Started with Your Phone
When you receive your phone, you need to program features and applications.
5330 and 5340 IP Phone Windows
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Mitel 5330/5340 IP Phones – User Guide
5330 and 5340 IP Phone Default Window and Keys
Feature Function
Softkeys Allow you to access specific call control features, which are context sensitive.
These are non-programmable feature keys that are specific to the application or
state of the set. The 5330 provides three softkeys and the 5340 provides six
softkeys.
Programmable Keys Launch specific call control features. Use the Settings application or a
programmed Superkey to program these keys. The 5340 provides 16
programmable keys per page (a maximum of 47 programmable keys plus 1
prime line key). The 5330 provides 8 per page (a maximum of 23 programmable
keys plus 1 prime line key). For instructions on programming the keys, see
Programming Features on Your Keys.
Page Navigation Keys Display additional pages of information The 5330 has two page navigation keys:
Back and Next,while the 5340 has three page navigation keys: Back, Next, and
Home.
Status Line Displays time, date, and icons indicating feature states as follows:
Message Waiting ( ) - Indicates new voice mail.
Headset ( ) - Indicates that the phone is in headset mode.
DND ( ) - Indicates DND (Do not disturb) mode.
Logged in as ( ) - Indicates that a hot desk user is logged in.
Conference Unit ( )- Indicates that the Conference Unit is connected and
turned on.
Information Area Provides prompts in most phone applications. Content changes based on the
application.
Footer Shows context and summary information based on information in the
Programmable Keys area, such as Page Indicators and numbers of items.
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Mitel 5330/5340 IP Phones - User Guide
USING YOUR PHONE APPLICATIONS
Your 5330 and 5340 IP Phones provide applications and settings that simplify the use of your
phone. The Applications window provides access to all the phone’s applications.
To open an application, press the key beside the application name:
•Applications List: Provides an onscreen access list of the applications available on your
phone. For information about programming Applications, see Programming Applications on
Your Keys on page 17.
•People (5340 IP Phone only): Use the People application to add, edit, or delete contact
names and numbers. You can also dial anyone on your contact list from the People
applications. Contacts are displayed alphabetically by last name. For more information about
using the People application, refer to Using the People Application on page 18.
•Conference Unit: Use the Conference Unit application to control the 5310 IP Conference
Unit. Use this application to turn the conference unit off or on, to adjust the volume, or to put
the conference unit into Presentation mode. You can only run one Conference Controller
session at a time. The Conference Unit application is available only when your phone is
connected to a 5310 Conference Unit. See Using Your Phone with the 5310 Conference Unit
on page 35 for more information.
•Settings: Use the Settings application to display and quickly change your phone’s current
communications settings. See Using the Settings Application on this page for more
information.
•Cordless Devices: Use the Cordless Module application to configure and view status of
cordless accessories. See Using the Cordless Module for more information.
•Help: Provides access to Quick Help and defines all keyboard icons.
You can access phone Applications by programming an Applications feature key. For information
about programming keys, see Programming Feature Keys Using the Settings Key on page 13.
Using the Settings Application
The Settings application provides a location to access most phone settings. You can also launch
the Settings application and open the Settings window by pressing the Settings fixed function
key . Select any option in the window to access another window where you can view and
configure the phone settings for that option. Press the page navigation keys to see the next page
of options.
The Settings window provides the following options:
•User Information: For Release 4.0 of the SX-200 ICP, number information must be
programmed by your System Administrator. (For information about editing names, see
Specify User Information on page 9.)
•Programmable Keys: Use this option to assign features to the programmable keys on
your phone. For a list of available features, see page 13.
•Languages: Allows you to select the language in which phone prompts and applications
appear. Supported languages are English, French, and Spanish.
•Text Size: Allows you to specify the font size (large or small) for the 5340 IP Phone.
•Brightness and Contrast: Allows you to adjust the display brightness and contrast of
your phone.
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Mitel 5330/5340 IP Phones – User Guide
•Screen Saver: Allows you to specify a specific time of inactivity on your phone that
triggers the screen saver to display.
•Audio Feedback: This setting allows you to adjust the volume of the audio feedback and
the error beeps as well as enable or disable the setting.
•About 5330/5340 IP Phone: This screen displays firmware release information.
Customizing Your Phone
Using the Dial Pad to Enter Information
You can use the standard dial pad keys 0-9, and * and # to enter a name and or number for
applications and features. Using the dial pad is the default option. You can also use the onscreen
keyboard by selecting Keyboard while entering text (see Using the Onscreen Keyboard.).
The following table shows the characters you can enter by pressing a key consecutively. For
example, to enter the letter “e”, press the ‘3’ key twice.
Key Characters
1 1
2 a b c A B C 2
3 d e f D E F 3
4 g h i G H I 4
5 j k l J K L 5
6 m n o M N O 6
7 p q r s P Q R S 7
8 t u v T U V 8
9 w x y z W X Y Z 9
00
* *
Space
‘ ‘
# # . , ( ) +
Characters are automatically inserted after a one-second delay. If you make an error, use
Backspace (or Clear on the 5340) to make corrections.
Press or at the bottom of the set to move the cursor forwards or backwards
without deleting characters.
Note: When a text entry window is open, you cannot use the dial pad for dialing.
Using the Onscreen Keyboard to Enter Information
The onscreen keyboard can be used to enter name and number information into applications and
features:
1. When prompted to enter name/number information, press Keyboard to display the
onscreen keyboard.
2. Press Next Page and Previous Page to navigate to the set of characters needed for
your input.
3. Repeatedly press the key next to the character you want to enter until that character is
highlighted. The character is automatically inserted after a one-second delay. If you make
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Mitel 5330/5340 IP Phones - User Guide
an error, press or at the bottom of the set to move the cursor
backwards or forwards. This does not delete any characters. You can press Backspace
(or Clear on the 5340) to delete characters.
4. After you have entered all the characters, press Save.
5. Continue with text entry as required by the application, or press Close.
Specify User Information
To specify the number displayed on the phone, see your Administrator.
To edit the name displayed on the phone:
1. Press Settings or .
2. Press User Information.
3. Press Edit Name.
4. Use the dial pad or the onscreen keyboard to spell your name.
5. Press Save and then press Save again.
Note: Changing the name displayed on your phone changes the following items throughout the
system:
•call display that is displayed to your callers
•BLF keys
•mailbox keys
•key line appearance keys
Specify Language
To specify the language in which prompts and applications display:
1. Press Settings or .
2. Press Languages.
3. Select a language and then press Save.
Note: Languages supported on the 5330/5340 may differ from those supported on the ICP. If the
phone is configured for an unsupported language, the prompts may appear in your selected
language but the language of the Application page defaults to English. The Language window
displays "<name of the selected language> Unsupported".
Specify Display Brightness and Contrast
You can adjust the brightness and display contrast either via the phone volume controls (when
the phone is idle) or via the Settings application. (On a 5330 IP Phone, you can only adjust the
contrast, not the brightness.)
To adjust the display contrast using the volume controls:
•Repeatedly press (UP) or (DOWN).
Note: You can use this method only when the phone is idle. If the phone is ringing, this action
adjusts the ring volume. If the phone is in use, this action adjusts the handset, headset and
speakerphone volume.
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Mitel 5330/5340 IP Phones – User Guide
To adjust the display brightness and contrast using the Settings application:
1. Press Settings or .
2. Press Brightness and Contrast.
3. Press the Brightness and Contrast '+' or '-' keys to adjust the brightness and contrast of
your screen.
4. Press Save.
Note: Press Cancel at any time to exit this application without making any changes.
Note: If you replace an existing 5330/40 IP phone with a Rev C or higher version using the same
Directory Number, the initial display will not have optimum settings. Follow the instructions above
to set the brightness to the desired level.
Specify Audio Feedback Options
The error beep volume in the phone is related to the volume of the speaker. You can set the beep
volume using this procedure; however, adjusting the speaker volume also affects the beep
volume.
To adjust the volume of the audio feedback:
1. Press Settings or .
2. Press Audio Feedback.
3. Set the options using the appropriate actions described below:
Option Action
Turn audio feedback off for errors Press Turn Off.
Adjust audio for error beeps Press Volume + or Volume –
Test audio feedback volume level Press Play Error Tone
4. Click Save.
Note: Press Cancel at any time to exit this application without making any changes.
Specify Text Size
To specify the text size that displays on the phone:
1. Press Settings or .
2. Press Text Size.
3. Select Large Text or Small Text.
4. Press Save.
Note: The default text size is "Small". In some instances, using Large Text size may result in
truncated key labels. To restore proper key labeling, switch to the Small Text setting.
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Mitel 5330/5340 IP Phones - User Guide
Adjust Ringer Volume and Pitch
To adjust Ringer Volume while the phone is idle:
5330 Phone: 5340 Phone:
1. Press the key that you have programmed
as Superkey. 1. Press the key that you have
programmed as Superkey.
2. Press the No softkey until "Ringer Adjust?"
appears. 2. Press More until the Ring Adjust option
appears.
3. Press Ring Adjust 3. Press Ringer Vol.
4. Press No. 4. Press (UP) or (DOWN) .
5. Press “Ringer Vol”. 5. Press Superkey
6. Press (UP) or (DOWN) .
7. Press Save to save ringer pitch level.
8. Press Superkey.
To adjust Ringer Pitch while the phone is idle:
5330 Phone: 5340 Phone:
1. Press the key that you have programmed
as Superkey. 1. Press the key that you have
programmed as Superkey.
2. Press the No softkey until "Ringer Adjust?"
appears 2. Press More until the Rng Adjust option
appears
3. Press Ring Adjust. 3. Press Ringer Pitch.
4. Press Ringer Pitch. 4. Press (UP) or (DOWN) .
5. Press (UP) or (DOWN). 5. Press Superkey
6. Press Superkey.
To adjust Ringer Volume while the phone is ringing:
•Press (UP) or (DOWN).
Note:
•If the phone is in talk state, pressing UP or DOWN adjusts the volume of the handset,
headset or speaker.
•If the phone is idle, pressing UP or DOWN adjusts the contrast.
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Mitel 5330/5340 IP Phones – User Guide
Enable a Screen Saver
You can program your screen saver to turn on when a specific time period of inactivity has
occurred on your phone. The screen saver displays set type, software load, hardware revision,
and ICP software load.
To enable a screen saver:
1. Press Settings or .
2. Press Screen Saver.
3. Select the inactivity time that will activate the backlight switch to dim.
4. Press the checkbox beside Display image if you want the screen saver image to display. If
you prefer to have backlight dimming only (no image), then do not select this box.
5. You can use the Brightness options to adjust the brightness of the screen saver if
necessary.
6. Press Save.
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Mitel 5330/5340 IP Phones - User Guide
Programming Features On Your Keys
You can assign Features (like "Speed Call") or Applications (like "People") to the programmable
keys on your phone.
Most features can be programmed using the Settings key but the following features/settings
require you to use a Superkey (which you have programmed to a key):
•Advisory Message
•Call Logging/History
•Display Key Programming (5340 only)
•Speed Call when "Private" setting is required
•Split Call Forwarding
•Ringer Adjustments
•Language setting
•Display Name changes
•Night Answer
Note: Features available on the Superkey are dependent upon system programming. See your
System Administrator if you require a feature that is not listed on your phone.
Features available for programming on programmable keys:
Features listed with an asterisk are listed under the Settings key but are not functional in this
release. Use the Superkey to program these features.
Feature Default Label
Account Code Verified Acct Verified
Alarm Alarm
Auto Answer Auto Ans
Call Block Call Block
Call Park Call Park
Call Pickup Call Pickup
Callback Call Back
Call History* Call Hist
Campon Campon
Day/Night Day/Night
Direct Page Page
Do Not Disturb DND
Double Flash Dbl Flash
Forward all* Fwd all
Forward Always* Fwd Always
Forward Busy* Fwd Busy
Forward Busy/No Answer* Fwd B/NA
Forward Call* Fwd call
Forward No Answer* Fwd No Ans
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Mitel 5330/5340 IP Phones – User Guide
Feature Default Label
Group Listen Grp Listen
Guest Room Guest Room
Handset Mute Hndset Mut
Headset Headset
Music Music
Night Answer Night Ans
Open Door Open Door
Orbit Orbit
Override Override
Paging* Paging
Park PA Prk PA
Park Page Prk Page
Park Page Group Prk Pg Grp
Park Page Set Prk Pg Set
Phonebook Phonebook
Privacy Release Privacy Rls
Record Call Rec Call
Release Release
Respond Respond
Single Flash Flash
Speed Call Speed Call
Superkey Superkey
Swap Swap
System Park System Prk
Voice Mail Voice Mail
Voice Mail Prompts VM Prompts
Wake Up Alarm WkUp Alarm
Note: Some feature availability is dependent upon system programming.
For more information about programming Features and Fixed Functions to a key see Program
Feature Keys Using the Setting Application on page 15.
For more information about programming Applications to a key, see Programming Applications
on Your Keys on page 17.
Note: Only the System Administrator can program "line select" and "line appearance" keys. By
default, the user’s Prime line is Key 1.
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