Mitel Deskphone 6865 User manual

Mitel deskphones
Revision: 4.3.4677.76 1
Mitel deskphones
Mitel 6865 Quick guide
Copyright ©2015 Mitel Communications AB
Table of Contents
1. Getting started ......................................................................... 1
2. Basic call handling .................................................................... 2
3. Advanced call handling ............................................................... 3
1. Getting started
This quick guide will help you get started using your new Mitel 6865 deskphone
together with the MiCloud Telepo for Service Providers. We recommend using
the phone's user guide for more information on handling the phone, please visit
www.mitel.com.
1.1. Prerequisites
Your deskphone must be provisioned to your organisation as a free seating phone,
or provisioned to your account.
Table 1. Log in or log off from free seating phone
Log in: 1. Enter Login code.
2. Press Done.
3. Enter PIN code.
4. Press Done.
5. Your username is displayed on the screen
when the log on is successful.
Log off: 1. Press the Log off softkey.
2. Press Done.
1.2. Phone overview
S1
S2
S3
S4
S5
S6
S7
S8
L2
L1
The Mitel 6865 consists of handset, screen, navigation/select key, numpad, option
keys, line keys (L-keys) and softkeys (S-keys).
1.3. Settings in the telephone

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Table 2. Navigation
Navigation / Select keys
Up and down key: Scroll in the menus and lists.
Left arrow key: Go back.
Right arrow key: Select the option.
Table 3. Set volume
Adjust volume during a call: Press during the call.
Adjust ringing volume: Press in idle mode.
Table 4. Silent ringing and mute
Silent ringing: Press the left Volume key until the col-
umn is empty and the cursor stands at the minus
sign.
Mute microphone during call: Press
2. Basic call handling
You can call to a user in many ways. Dialling the number, pressing the shortcut
key, press and hold on a quick dial key, selecting the contact in your contact list or
searching for the contact in the directory and then call.
Table 5. Incoming calls
Answer:Lift your handset or press
Handsfree mode: Press
End call: Press
Reject call: Press
Table 6. Missed calls
Missed call indication: Missedcallsare indicatedby theMissed Call text
on the display.
Check missed calls: 1. Press the softkeyCall log. A list of type of calls
are displayed.
2. Select Missed calls.
3. Press Select. A list is displayed.
4. Check the missed call.
5. Press Done to exit the call list.
Table 7. Outgoing calls
Internal calls: Enter the shortnumber, then press Dial.
External calls: Enter the full number, then press Dial.
Dial from call log (incoming
calls): 1. Press the key Call log. A list is displayed.
2. Select type of calls from the list.
3. Select contact to call.
4. Press Select. The contact is dialed,
Dial by softkey: Press the softkey that is assigned to a number
you want to dial.
Dial by speed dial key: Press and hold the keypad key (1-9). The number
associated with the key is called.
Table 8. Transfer calls
Attended transfer: 1. During your call, press Xfer softkey.
2. Type the number to the 3rd party, then press
Dial.
3. Waituntilanswer,thenyoucanaskthe3rdpar-
ty if you should transfer the call.

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4. Transfer the call by pressing Xfer softkey.
Blind transfer: 1. During your call, Xfer softkey.
2. Type the number to the 3rd party and press Di-
al.
3. Transfer the call directly by pressing the Xfer
softkey.
Table 9. Holding and parking calls
Holding a call: Press . This will put the call on hold and play
on hold music, if that is configured.
Resume a held call: Press again.
Parking a call: Press the softkey oftkey configured with Park.
This will park the call. Other colleagues may be
able to pickup the call if authorized.
Pick up a parked call: Press the softkey configured with Pickup.
Table 10. Conference
Conference 1. Whenaiscallestablishedwithone party, press
Conf and enter the number to third party.
2. Press Dial. The other party is put on hold.
3. After answer from third party, press Conf to
start the conference.
Table 11. Presence
Select presence 1. Press the Presence softkey. The Presence
menu is displayed.
2. Select your preferred presence, and press Se-
lect. The option will be highlighted.
3. The selected presence state will be displayed
in some few seconds.
Presence shortkey Press the Presence shortkey to change back to
the selected shortkey option, for example Office.
Table 12. Recording
Record a call: During a call, press the Recording softkey.
3. Advanced call handling
Table 13. Extensions
Answer a call to an extension: 1. The lamp at the Extension softkey is flashing.
2. Press the softkey Extension to answer the
call.
Call an extension: Park the ongoing call, and press the alerted Ex-
tension softkey.
Answer a call monitored ex-
tension during a call: 1. Parked the ongoing call, and press the softkey Park.
2. Answer the monitored call, press the alerted
Extension softkey.
Other extension can be monitored from softkeys on your telephone. The monitoring
keys are called Extension. When the monitored extension is busy in a call the lamp
next to the softkey is lit in red. If the extension is free the lamp is green.
Table 14. Intercom
Initiate an intercom call: Press the Intercom softkey, the call is connected
automatically.
Answer an Intercom call: 1. An intercom is answered automatically.
2. You hear the other party in the speaker, but
other party cannot hear you and the Mute key,
is lit.
3. Youcan pressthemute keytolet theother par-
ty hear you.

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The system administrator can initiate an intercom connection on a softkey on your
phone. When you press the key, a call is set up towards a predefined party and it
is answered automatically.
Table 15. Voicemail
Call voicemail system: Press the Voicemail softkey.
Listen to received messages: 1. The message waiting lamp is slowly blinking
and the amount of messages is displayed,
when there are pending messages.
2. Press the Voicemail softkey.
Table 16. Directories (Contacts)
Search for a contact: 1. Press the Directory search softkey. The Di-
rectory search is displayed.
2. Enter your search information, and press
Done. A list is displayed.
3. Select an option and press Select.
Favourites: Press the softkey configured with Favourites to
bring up your personal contact list.