Mitel INT4000 User manual

INT4000
MITEL
User Guide

Mitel®INT4000 User Guide – Issue 6, December 2008 Page i
Notice
This guide is released by Mitel Networks Corporation and provides information necessary to use Mitel products. The
guide contents, which reflect current Mitel standards, are subject to revision or change without notice.
Some features or applications mentioned may require a future release and are not available in the initial release.
Future product features and applications are subject to availability and cost. Some features or applications may
require additional hardware, software, or system administrator assistance.
For sales, service, or technical support, contact your local authorized provider:
If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel
Partner Locator” link at the top of the Mitel home page (www.mitel.com) to find a location near you.
If you have any questions or comments regarding this manual or other technical documentation, contact the Technical
Publications Department (USA) at:
[email protected]
Mitel®is a registered trademark of Mitel Networks Corporation.
Inter-Tel®is a registered trademark of Inter-Tel (Delaware), Incorporated.
All other trademarks mentioned in this document are the property of their respective owners, including Mitel Networks
Corporation and Inter-Tel (Delaware), Incorporated. All rights reserved.
©2003 - 2008 Mitel Networks Corporation
Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or
promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse
any copyrighted component of this work in other works must be obtained from Mitel Networks Corporation.
Enter provider information above.

Page ii Mitel®INT4000 User Guide – Issue 6, December 2008
Important Safety Instructions and Precautions
Safety Notices
The following notices may appear on the product or in the technical documentation.
WARNING
When using your endpoint equipment, basic safety precautions should always be followed to reduce the risk of fire,
electric shock and injury to persons, including the following:
• Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a
wet basement, or near a swimming pool.
• Avoid using an endpoint (other than a cordless type) during an electrical storm. There may be a remote risk of
electric shock from lightning. Unplug all electrical appliances when you know an electrical storm is
approaching. Lightning can pass through your household wiring and damage any device connected to it. This
endpoint is no exception.
• Do not use the endpoint to report a gas leak in the vicinity of a leak.
• Do not connect directly to the Public Switched Telephone Network (PSTN). Any connection of this endpoint to
an off premise application, an out of plant application, any other exposed plant application, or to any
equipment other than the intended application may result in a safety hazard, and/or defective operation, and/
or equipment damage. “Exposed plant” means where any portion of the circuit is subject to accidental contact
with electric lighting or power conductors operating at a voltage exceeding 300 volts between conductors or is
subject to lightning strikes.
• The socket outlet, if used, shall be located near the equipment and shall be easily located by the user.
• Use only Mitel approved power adaptors.
• The handset supplied with the endpoint is not certified for use with any other phone. Use of the handset with
any other phone may have the potential to cause hearing loss in the event of a lighting strike on the outside
plant wiring.
• The cords on this product and/or accessories contain lead, a chemical known to the State of California to
cause cancer and birth defects or other reproductive harm. Wash hands after handling.
Notice Description
Caution indicates a potentially hazardous situation which, if not avoided, may result in minor
or moderate injury and/or damage to the equipment or property.
Warning indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury.
Danger indicates an imminently hazardous situation which, if not avoided, will result in death
or serious injury.
The exclamation point within an equilateral triangle indicates that important operating and
maintenance (servicing) instructions are included in the literature accompanying the
product.

Mitel®INT4000 User Guide – Issue 6, December 2008 Page iii
Safety Instructions
For use with CSA Certified (NRTL/C) Inter-Tel Converged Communications Platforms only:
When using your endpoint equipment, basic safety precautions should always be followed to reduce the risk of fire,
electric shock and injury to persons, including the following:
• Read and understand all instructions.
• Follow all warnings and instructions marked on the product.
• Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a
dry cloth for cleaning.
• Do not place this product on an unstable cart, stand, or table. The telephone may fall, causing serious damage
to the unit.
• To protect the product from overheating, do not block or cover any slots or openings in the base Unit. This
product should never be placed near or over a radiator or heat register. This product should not be placed in a
built-in installation unless proper ventilation is provided.
• This product should be operated only from the type of power source indicated on the marking label.
• Do not allow anything to rest on the power cord. Do not locate this product where the cord will be damaged by
persons walking on it.
• Do not overload wall outlets and extension cords, as this can result in the risk of fire or electrical shock.
• Never push objects of any kind into this product through the Base Unit slots, as they may touch dangerous
voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on
the product.
• To reduce the risk of electric shock, do not dissemble this product. Contact qualified service personnel when
some service or repair work is required. Opening or removing covers may expose you to dangerous voltages or
other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used.
• This unit is not waterproof. To reduce the risk of fire, electrical shock, or damage to the unit, DO NOT expose
this unit to rain or moisture.
• Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following
conditions:
a. When the power supply cord is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate normally when following the operating instructions. Adjust only those
controls that are covered by the operating instructions. Improper adjustment of other controls may result in
damage, and will often require extensive work by a qualified technician to restore the product to normal
operation.
e. If the product has been dropped, or the cabinet has been damaged.
f. If the product exhibits a distinct change in performance.

Page iv Mitel®INT4000 User Guide – Issue 6, December 2008
Software Updates
The handset may require occasional software updates when new versions are available. The handset is configured to
download the updates automatically. Contact your system administrator for more information.
Software Compatibility
Depending upon which software version your telephone system is using, some of the features included in this guide
may not be available for your endpoint. Check with your system administrator to see which software version your
telephone system currently uses and if there are any features restrictions for your system.
Power Requirements
Programming Emergency Numbers
Make sure to do the following when programming emergency numbers and/or making test calls to emergency
numbers:
• Remain on the line and briefly explain to the dispatcher the reason for the call.
• Perform tests during off-peak hours such as early morning or late evenings.
CAUTION
Handset Damage Hazard. Do not use your handset or disconnect it from the power supply while it is updating
software.
CAUTION
To avoid handset damage, make sure the handset is connected to the proper power supply before powering on.
Contact your system administrator for more information.

Mitel®INT4000 User Guide – Issue 6, December 2008 Page v
Privacy
Cordless endpoints are radio devices. Communications between the Handset and Base Unit of your cordless
telephone are accomplished by means of radio waves which are broadcast over the open airways. Because of the
inherent physical properties of radio waves, your communications can be received by radio receiving devices other
than your own cordless telephone unit. Consequently, any communications using your cordless telephone may not be
private.
Battery Packs
The Battery Packs contain rechargeable, sealed, Nickel-Metal Hydrate batteries. To reduce the risk of fire or injury to
persons by the battery, read and follow these instructions:
• Use only the appropriate type and size Battery Pack specified in this user guide.
• Do not dispose of the Battery Pack in a fire. The cell may explode.
• Do not open or mutilate the Battery Pack. Released electrolyte is corrosive and may cause damage to the eyes
or skin. It may be toxic if swallowed.
• Exercise care in handling the Battery Pack in order not to short the battery with conducting materials such as
rings, bracelets, and keys. The battery or conductor may overheat and cause burns.
• Do not charge the Battery Pack used in this telephone in any charger other than the one provided with it. Using
another charger may damage the battery, or cause the battery to explode.
• Observe proper polarity orientation between the Battery Pack and Battery Charger.
• Do not short circuit the Battery Pack.
Radio Interference
Radio interference may occasionally cause buzzing and humming in your cordless Handset, or clicking noises in the
Base Unit. This interference is caused by external sources such as TV, refrigerator, vacuum cleaner, fluorescent
lighting, computer equipment, or electrical storm. Your unit is NOT DEFECTIVE. If these noises continue and are too
distracting, please check around your office to see what appliances may be causing the problem. In addition, we
recommend that the Base not be plugged into a circuit that also powers a major appliance because of the potential for
interference. Be certain that the antenna on the unit is fully extended when needed.
In the unlikely event that you consistently hear other voices or distracting transmissions on your endpoint, you may be
receiving radio signals from another cordless telephone or other source of interference. If you cannot eliminate this
type of interference, you need to change to a different channel.
Finally, it should be noted that some cordless telephones operate at frequencies that may cause interference to
nearby TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be
placed near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away
from the TV or VCR will often reduce or eliminate the interference.
Range Limits
The INT4000 is designed for commercial use. Range has been approved for 150 feet per Base Unit. Actual range
may be less or greater than this distance depending on the environment. Building wiring, walls, elevators and other
electronic interference frequencies may limit the range of this telephone. Consult your telecommunications consultant
for testing of your location.
To maximize the range capability, do one of the following:
• Locate the Base Unit at the highest point possible in the center of your coverage zone. If you are planning to
cover an outdoor area, such as a car lot, building grounds, or campus, place the unit near a window and the
highest point within the building.
• Place the Base Unit away from any electronic device. This includes, but is not limited to, computer screens,
radios, electronic signs, coffee pots, microwaves, and other electronic devices.

Page vi Mitel®INT4000 User Guide – Issue 6, December 2008
Notice to Canadian Customers
The Class A digital apparatus complies with Canadian ICES-003.
Notice to U.S. Customers
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case users will be required to correct the interference at their own expense.
Notice to European Customers
We, Mitel Networks LTD.
Of, Mitel Castlegate Business Park
Portskewett
Caldicot
NP26 5YR
UK
Declare that for the hereinafter mentioned product the presumption of
conformity with the applicable essential requirements of
DIRECTIVE 1999/5/EC OF THE EUROPEAN
PARLIAMENT (RTTE DIRECTIVE) AND OF THE COUNCIL is given.
Mitel Endpoint: INT4000
Any unauthorized modification of the product voids this Declaration.
For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory
Approvals Manager at the above address.
Product Disposal Instructions
This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with
other commercial or household waste at the end of its working life. For appropriate disposal and recycling instructions,
contact your local Mitel provider.
The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to
minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best
available recovery and recycling techniques.

Contents
Mitel®INT4000 User Guide – Issue 6, December 2008 Page vii
Contents
Getting Started 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About the Telephone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
INT4000 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Dialpad and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Basic Message Display Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Basic Button Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Installing the INT4000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connecting the Telephone Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connecting Power to the Base and Charger Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Attaching the Belt Clip to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Charging the Handset Battery Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Checking the Low Battery Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installing the Battery Pack in the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Cleaning Charging Unit Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Wall Mount Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Standard Wall Plate Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Direct Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Charging Unit Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Answering and Placing Calls 15
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Starting the Endpoint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Placing Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Changing Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Receiving Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
External Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Placing External Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Receiving External Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Contents
Page viii Mitel®INT4000 User Guide – Issue 6, December 2008
Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Transferring to Another Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Transferring to an External Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using Reverse Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Manual Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Redirecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Automatic System Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Displaying Information on Your Endpoint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Date, Time, Name, and Extension Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
External Party’s Name and Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using a Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using Reminder Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Call Features 27
Setting Endpoint Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Changing Volume Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Selecting a Ring Tone:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Turning the Handset Ringer On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Returning to Default Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Station Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Programming Station Speed-Dial Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Enabling Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Making Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Performing a “Hookflash” During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Programming Your Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Default Feature Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Outside Line Access Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
General Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using Call Logging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using Telephone Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Telephone Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Contents
Mitel®INT4000 User Guide – Issue 6, December 2008 Page ix
Intelligent Directory Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Basic Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Programming Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Remote Access Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Remote Feature Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Hunt Groups 41
Working in Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Hunt Group Calls Enabled/Disabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Logging In to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Logging Out of ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Ending an ACD Hunt Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Troubleshooting 45
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Frequently Asked Questions (FAQ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Index 47

Mitel®INT4000 User Guide – Issue 6, December 2008 Page 1
Getting Started
GettingStarted
Introduction
The instructions in this guide are for using the INT4000 endpoint. It is designed to work on the
Mitel 5000 systems. Your handset should be powered on and ready to use. If the display is
blank, or if the display name, extension number, or time or date are incorrect, contact your
system administrator for assistance.
Because a variety of voice mail products work with the Mitel 5000 system, this guide does not
include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for
your system. For example, refer to the Enterprise Messaging, Basic Voice Mail, and Embedded
Voice Mail Card User Guide, part number 835.3205, or the NuPoint Messenger Messaging User
Guide on the Mitel Web site (http://edocs.mitel.com). Contact your system administrator for
more information about your voice mail system.
About the Telephone System
Your INT4000 and Inter-Tel telephone system come equipped with a lot of features. To help you
understand what everything means, it is recommended that you read the following information
before you use your endpoint:
• Your telephone system may be programmed for one or two dial tones. Systems with two
dial tones have one for intercom calls and one for outside calls.
• Many features “time out” if you wait too long before performing the next step. If this
happens, you must hang up and start again.
• If you hear four fast tones or repeating fast tones, you have pressed an invalid button
combination, tried to select a restricted line, dialed a restricted or invalid number, dialed
too slowly between digits, or waited too long before performing the next step. Hang up and
try again.
• If you want to use more than one cordless telephone in your office, they must operate on
different channels. Press the channel button to select a channel that provides the clearest
communication.
What the Administrators Can Do for You
The System Administrators are the people to whom you should turn if you have any problems
with your endpoint. They have access to advanced programming features and can reset certain
settings associated with your endpoint.
The System Administrator performs certain telephone system functions, including:
• Setting the date and time
• Programming System Speed-Dial numbers
• Making database changes, such as programming usernames, toll restriction, DND
messages, and extension numbers
If you are a system administrator or if you need additional information not available in this guide,
refer to your system’s administrator guide. If you are a network administrator, refer to the latest
version of the IP Devices Installation Manual (part number 835.2195).
NOTE Because many handset features can be programmed to perform various tasks, some features may work differently than the descriptions in this guide. Contact
your system administrator for more information.
NOTE For problems that are network-related, contact your network administrator.

Getting Started
Page 2 Mitel®INT4000 User Guide – Issue 6, December 2008
INT4000 Features
Your INT4000 shown here contains many features and accessories. The default handset
feature descriptions are described below; however, your handset may be programmed
differently. Contact your system administrator for more information.
Dialpad and Indicators
1 - Headset Jack 9 - Hold Button
2 - Message Display 10 - Redial Button
3 - Transfer Button 11 - Channel Button
4 - Talk Button 12 - Special Button
5 - Numeric Dialpad 13 - Call Button 3
6 - Call Button 2 14 - Call Button 4
7 - Call Button 1 15 - Ring Type and Volume Button
8 - Microphone 16 - Ringer On/Off and Mute Button
2
3
1
6
4
5
8
7
9
10
11
14
12
13
16
15
HOLD
REDIAL
XFER
CH
TALK
SPCL
RING/VOL
ON/OFF MUTE

Mitel®INT4000 User Guide – Issue 6, December 2008 Page 3
Getting Started
Basic Message Display Functions
Basic Button Functions
In addition to the buttons identified in the preceding table, your endpoint has a Special button
( ). Depending on how your telephone system is configured, you may need to press this
button before you dial a feature code.
Icon Function Action
The connection has been
made between the
handset and the base unit.
Press to answer or make a call.
The handset ringer switch
is turned off. Press and hold on the side of handset to turn the ringer on.
The handset battery pack
is low and needs to be
charged.
See “Charging the Handset Battery Pack” on page 8
for information on charging the battery.
TALK
ON/OFF MUTE
Button If You.. You Can... Page
Press Answer a call, place an internal
call, or hang up. 16
CALL or LINE Press an unlit button or the flashing button Select an outside line or answer a call. 17
Press and dial the
destination number Transfer a call. 19
Press Put a call on hold. 18
Press Change a channel. 16
Press Redial a telephone number or save
the last number dialed. 21
Press Adjust volume during a call or
select a ring tone on standby
mode.
27
Press and hold for
two seconds Turn the ringer on and off. 27
Press Mute the microphone. 18
NOTES
Because the telephone system allows customized feature buttons, your endpoint
may have been reprogrammed so that the feature buttons do not match those
described in this guide.
To use the Backspace button, you must preprogram the feature button (feature
code 314) on your endpoint. Refer to “Programming Your Feature Buttons” on
page 31 for details on how to program the Backspace button. Your system
administrator must program FORWARD, PREVIOUS, NEXT, or MSG buttons in
Database Programming.
TALK
TALK
XFER
XFER
HOLD
HOLD
CH
CH
REDIAL
REDIAL
RING/VOL
RING/VOL
ON/OFF MUTE
ON/OFF MUTE
ON/OFF MUTE
SPCL

Getting Started
Page 4 Mitel®INT4000 User Guide – Issue 6, December 2008
Display
Your INT4000 has two lines of display with 16 characters per line. When your endpoint is idle,
this display shows your extension number, your username, the time of day, and the date. At
other times, it may display reminder messages, Do-Not-Disturb (DND) messages, numbers
dialed, call sources, elapsed time of calls, current call costs, error messages, etc.
Because the display can only support 16 characters, you may see a few abbreviations. The
most commonly used abbreviations are provided in the following table.
Abbreviation Word/Phrase
ACCT CODE Account Code
CNF Conference
DEST Destination
DIR Directory
DND Do-Not-Disturb
EXT Extension
MSG Message
RCL Recall
SPKR Speaker
SPKRPHN Speakerphone
STN SPD Station Speed Dial
SYS SPD System Speed Dial
TFR Transfer
TG Trunk Group (a group of outside lines)
TRNK Trunk (an outside line)

Mitel®INT4000 User Guide – Issue 6, December 2008 Page 5
Getting Started
Installing the INT4000
Select a location for the INT4000 that is away from excessive heat or humidity. The base unit of
your INT4000 can be placed on a desk or tabletop near a standard 120V AC outlet and
telephone line jack. The base unit can also be mounted on a standard wall plate using the
included wall plate adapter. Keep the base unit and handset away from sources of electrical
noise (motors, fluorescent lighting, computers).
Connecting the Telephone Cord
Plug the telephone line cord from the base unit into a telephone system port.
To Telephone System
Base Unit

Getting Started
Page 6 Mitel®INT4000 User Guide – Issue 6, December 2008
Connecting Power to the Base and Charger Units
Connect the smaller AC adapter with the yellow ring on the connector to the yellow jack on the
back of the charger unit, as shown here.
Connect the other AC adapter to the back of the base unit, as shown here.
NOTE Do not route the power cord where it can create a trip hazard, or become worn
and create a fire or other electrical hazard.
CHARGER UNIT
Charging Unit
AC Adaptor
Base Unit
To Telephone
System

Mitel®INT4000 User Guide – Issue 6, December 2008 Page 7
Getting Started
Attaching the Belt Clip to the Handset
You can use the belt clip to attach the handset to your belt or pocket for convenient portability.
To attach the belt clip to the handset:
1. Snap the cover tab out of the belt clip notch on the top of the handset.
2. Slide the clip into the tab slot, as shown on the right. The
belt clip is designed to fit snugly into the handset.
3. Press firmly until the belt clip snaps into place.
To remove the belt clip from the handset:
1. Press the retaining clip in toward the belt clip blade while
sliding the clip up at the same time.
2. Once the belt clip is removed, reinstall the cover tab.
Belt Clip
Cover Tab

Getting Started
Page 8 Mitel®INT4000 User Guide – Issue 6, December 2008
Charging the Handset Battery Pack
To charge the battery pack:
1. Place the handset into the charger unit.
2. Verify the CHARGE indicator lights. If the CHARGE indicator
does not light, check to see that the AC adapter is plugged in
and that the handset is making good contact with the charger
unit contacts.
Checking the Low Battery Indicator
When the battery pack in the handset is low and needs to be
charged, the LOW message appears on the display.
The following table shows what to do when the LOW message is
displayed.
NOTE The handsets are programmed to work a specific Base Unit. You cannot switch to
a new handset or new Base Unit without having it reprogrammed by Mitel.
NOTE If you are using the INT4000 for the first time, you need to fully charge the
rechargeable Ni-MH battery pack for five hours without interruption.
What Happens Action
On a call, handset beeps once every
three seconds. All buttons and
functions are available.
Complete your call as quickly as possible, or
replace battery pack within 20 seconds to
continue call.
In standby mode, handset beeps every
15 seconds for 3 minutes. None of the
buttons operate, and you cannot make
or receive a call.
Replace battery pack before making a call.
Charge Indicator