Mitel 7000 User manual

3300 CITELlink Gateway
for 7000 Series Norstar Phones
M7310 Phone User Guide

NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted by MITEL NETWORKSJ
Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by MITEL
NETWORKS or any of its affiliates or subsidiaries. MITEL NETWORKS and its affiliates and subsidiaries assume no responsibility for any
errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate any such
changes.
Nothing in this document may be reproduced in any manner, either wholly or in part for any use whatsoever, without written
permission from MITEL NETWORKS Corporation.
IMPORTANT! This telephone is NOT suitable for direct connection to the public-switched telephone network. Connect the telephone
to a Mitel Networks system only.
Mitel Networks is a trademark of Mitel Networks Corporation.
CITELlink is a trademark of CITEL Technologies Ltd.
Nortel Networks is a trademark of Nortel Networks Corporation.
Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

-i-
Contents
ABOUT YOUR PHONE 1
Conventions 2
Using Your Norstar Phone with the 3300 CITELlink Gateway 3
TIPS FOR YOUR COMFORT AND SAFETY 3
Don't cradle the handset! 3
Protect your hearing 3
CUSTOMIZING YOUR PHONE 4
Ringer Control 4
Handset Receiver Volume Control 4
Speaker Volume Control 4
Display Contrast Control 4
Feature Keys 5
Language Change 5
MAKING AND ANSWERING CALLS 6
Make a call 6
Answer a call 6
Redial 6
Redial - Saved Number 6
Phonebook 7
Speed Call Keys 8
Speed Call - Personal 9
Handsfree Operation 10
On-Hook Dialing 10
Auto-Answer 11

-ii-
CALL HANDLING 11
Hold 11
Transfer 12
Conference 12
Conference Split 12
Add Held 13
Swap 13
Call Forward 14
Call Forward - Remote 15
Call Forward - End Chaining 15
Call Forward - Forced 16
Call Forward - Override 16
Messaging - Advisory 16
Messaging - Callback 17
Messaging - Cancel Callback 18
Messaging - Cancel All Callbacks 18
USING ADVANCED FEATURES 19
Account Codes 19
Call Park 19
Call Pickup 19
Campon 20
Do Not Disturb 20
Override 20
Paging 21
Direct Paging 21
Reminder 22
Music 22
Group Paging / Meet Me Answer 23
Trunk Flash 23
Record a Call 24
Tag Call 25

-1-
ABOUT YOUR PHONE
The Mitel Networks 3300 CITELlink Gateway allows your Nortel Networks™
Norstar phone to work on a Mitel Networks 3300 Inte
g
rated Communications
Platform (3300 ICP).
When used with a 3300 ICP, your M7310 phone has 13 fixed-function keys
(SUPERKEY, TRANS/CONF, REDIAL, MESSAGE, HOLD, CANCEL,
SPEAKER, UP ARROW, DOWN ARROW, , ) and 14 personal keys.
Personal key 21 (see Phone Buttons ) is always your Prime Line; the
remaining personal keys can be programmed as:
zFeature keys (for example, Swap). You can program feature keys from
your phone. The administrator can also program feature keys.
zSpeed Call keys. You can program speed call keys from your phone.
zLine Appearances. Only the administrator can program line appearances.
Your phone also features display-assisted selection of features and on-hook
dialing.

-2-
Phone buttons
Phone status indicators
Conventions
The following conventions are used in this user guide:
zFixed-function keys are identified by bold uppercase letters (for example,
TRANS/CONF ).
zSoftkeys are identified by bold letters and the word "softkey" (for
example, "Press the Yes softkey.").
zText that appears on the display is identified by double quotes (for
example, "Language?").
Button Number Description
1 Superkey
2 Cancel
3 Hold
4 Speaker
5 Prime Line
6-11 Personal Keys with indicators
12 Transfer/Conference
13 Message
14 Softkeys
15, 23, 24 Unused
16-22 Personal Keys
25 Down Arrow
26 Up Arrow
27 Redial
When line is the indicator is
Idle Off
Busy On
Ringing Flashing slowly
On hold at your set Flashing rapidly
On hold at another set Flashing slow on/fast off

-3-
Using Your Norstar Phone with the 3300 CITELlink Gateway
Please note the following differences in the way your CITELlink Norstar
phone now operates:
zYou can program speed call numbers, personal keys as well as
enable/disable features using SUPERKEY. To navigate through the
menus, use the YES and NO softkeys.
zSome features require you to dial a feature access code. You can use
feature access codes whenever you have dial tone. The feature access
codes in this user guide may be different from the ones programmed in
your system. Ask your Administrator for the list of feature access codes
you can use.
zWhen you have a message (including new voice mail messages),
"Message" appears on the display, and the MESSAGE key indicator turns
on.
zYou do not need to select a line before dialing a number. See On-hook
Dialing in the Making and Answering Calls section for more information.
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolon
g
ed use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder.
Protect your hearing
Your phone has a control for ad
j
ustin
g
the volume of the handset receiver or
speaker. Because continuous exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level.

-4-
CUSTOMIZING YOUR PHONE
Ringer Control
To adjust the Ringer Volume while the phone is ringing:
zPress or .
To adjust the Ringer Pitch or Volume while the phone is idle:
1. Press SUPERKEY.
2. Press the No softkey until "Ringer Adjust?" appears.
3. Press the Yes softkey.
4. To adjust the ringer pitch, press the Yes softkey. To adjust the ringer
volume, press the No softkey, then the Yes softkey.
5. Press or until you hear the desired pitch/volume.
6. Press SUPERKEY.
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the
handset:
zPress or .
Speaker Volume Control
To adjust the Speaker Volume when making an on-hook call or when
listening to background music:
zPress or .
Display Contrast Control
To adjust the Display Contrast while your phone is idle:
zPress UP ARROW or DOWN ARROW.

-5-
Feature Keys
To display information about a key:
1. Press SUPERKEY.
2. Press a personal key or REDIAL.
3. Press SUPERKEY.
To re-program a personal key:
Note: Use the personal keys with indicators (see page 2) for features that
need an indicator (such as Do Not Disturb or Call Forward).
1
.PressSUPERKEY.
2
. Press the No softkey until "Personal Keys?" appears.
3
. Press the Yes softkey.
4
. Press a personal key that isn't a line key.
5
. Press the Change softkey.
6
. Press the No softkey until the desired feature appears.
7
. Press the Yes softkey.
8
.PressSUPERKEY.
Language Change
To change the display language:
1. Press SUPERKEY.
2. Press the No softkey until "Language?" appears.
3. Press the Yes softkey.
4. Press the Change softkey.
5. Press the No until the desired language appears.
6. Press the Yes softkey.

-6-
MAKING AND ANSWERING CALLS
Make a call
1. Lift the handset.
2. If you want to use a Non-Prime Line, press a Line Appearance key.
3. Dial the number,
-OR-
Press a Speed Call key.
-OR-
Press REDIAL.
Answer a call
zLift the handset.
-OR-
Press the flashing Line appearance key and lift the handset.
Redial
To redial the last number that you manually dialed:
1. Lift the handset.
2. Press REDIAL.
Redial - Saved Number
To save the last number that you manually dialed:
1. Lift the handset.
2. Dial **79.
To Redial a saved number:
1. Lift the handset.
2. Dial *6*.