Mitel M7100 User manual

3300 CITELlink Gateway
for 7000 Series Norstar Phones
M7100 Phone User Guide

NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted by MITEL NETWORKSJ
Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by MITEL
NETWORKS or any of its affiliates or subsidiaries. MITEL NETWORKS and its affiliates and subsidiaries assume no responsibility for any
errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate any such
changes.
Nothing in this document may be reproduced in any manner, either wholly or in part for any use whatsoever, without written
permission from MITEL NETWORKS Corporation.
IMPORTANT! This telephone is NOT suitable for direct connection to the public-switched telephone network. Connect the telephone
to a Mitel Networks system only.
Mitel Networks is a trademark of Mitel Networks Corporation.
CITELlink is a trademark of CITEL Technologies Ltd.
Nortel Networks is a trademark of Nortel Networks Corporation.
Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

-i-
Contents
ABOUT YOUR PHONE 1
Conventions 2
Using Your Norstar Phone with the 3300 CITELlink Gateway 2
TIPS FOR YOUR COMFORT AND SAFETY 2
Don't cradle the handset! 2
Protect your hearing 2
CUSTOMIZING YOUR PHONE 3
Ringer Control 3
Handset Receiver Volume Control 3
Speaker Volume Control 3
Display Contrast Control 3
Language Change 4
MAKING AND ANSWERING CALLS 4
Make a call 4
Answer a call 4
Redial 4
Redial - Saved Number 4
Speed Call - Personal 5
On-Hook Dialing 5

-ii-
CALL HANDLING 6
Temporary Hold 6
Transfer 6
Conference 6
Conference Split 7
Call Forward 8
Call Forward - Remote 9
Call Forward - End Chaining 9
Call Forward - Override 10
Messaging - Advisory 10
Messaging - Callback 10
Messaging - Cancel Callback 11
Messaging - Cancel All Callbacks 11
USING ADVANCED FEATURES 11
Account Codes 11
Call Park 12
Call Pickup 12
Campon 12
Do Not Disturb 13
Override 13
Paging 13
Direct Paging 14
Group Paging / Meet Me Answer 15
Trunk Flash 15
Tag Call 16

-1-
ABOUT YOUR PHONE
The Mitel Networks 3300 CITELlink Gateway allows your Nortel Networks™
Norstar phone to work on a Mitel Networks 3300 Inte
g
rated Communications
Platform (3300 ICP).
When used with a 3300 ICP, your M7100 phone has six fixed-function keys
(SUPERKEY, TRANS/CONF, CANCEL, DOWN ARROW, , ). Your
phone also features display-assisted selection of features and on-hook
dialing.
Phone buttons
Button Number Description
1 Transfer/Conference
2 Superkey
3 Down Arrow
4 Cancel

-2-
Conventions
The following conventions are used in this user guide:
zFixed-function keys are identified by bold uppercase letters (for example,
TRANS/CONF ).
zText that appears on the display is identified by double quotes (for
example, "Language?").
Using Your Norstar Phone with the 3300 CITELlink Gateway
Please note the following differences in the way your phone now operates:
zAlthough there is no HOLD key, you can still place a call on temporary
hold.
zSome features require you to dial a feature access code. You can use
feature access codes whenever you have dial tone. The feature access
codes in this user guide may be different from the ones programmed in
your system. Ask your Administrator for the list of feature access codes
you can use.
zWhen you have a message (including new voice mail messages),
"Message" appears on the display.
zYou do not need to select a line before dialing a number. See On-hook
Dialing in the Making and Answering Calls section for more information.
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolon
g
ed use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver.
Because continuous exposure to loud sounds can contribute to hearing loss,
keep the volume at a moderate level.

-3-
CUSTOMIZING YOUR PHONE
Ringer Control
To adjust the Ringer Volume while the phone is ringing:
zPress or .
To adjust the Ringer Volume or Pitch while the phone is idle:
1. Press SUPERKEY.
2. Press # (No) until "Ringer Adjust?" appears.
3. Press * (Yes).
4. To adjust the ringer pitch, press * (Yes). To adjust the ringer volume,
press # (No), then * (Yes).
5. Press or until you hear the desired ringer pitch/volume.
6. Press # (Save).
7. Press SUPERKEY.
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the
handset:
zPress or .
Speaker Volume Control
To adjust the Speaker Volume when making an on-hook call or when
listening to background music:
zPress or .
Display Contrast Control
To adjust the Display Contrast while your phone is idle:
zPress DOWN ARROW.

-4-
Language Change
To change the display language:
1. Press SUPERKEY.
2. Press # (No) until "Language?" appears.
3. Press * (Yes).
4. Press * (Change).
5. Press # (No) until the desired language appears.
6. Press * (Yes).
MAKING AND ANSWERING CALLS
Make a call
1. Lift the handset.
2. Dial the number.
Answer a call
zLift the handset.
Redial
To redial the last number that you manually dialed:
1. Lift the handset.
2. Dial *01
Redial - Saved Number
To save the last number that you manually dialed:
1. Lift the handset.
2. Dial **79.
To Redial a saved number:
1. Lift the handset.
2. Dial *6*.

-5-
Speed Call - Personal
Note: Personal Speed Call lists must be configured by the Administrator.
To store a personal Speed Call number:
1. Lift the handset.
2. Dial 67.
3. Enter an index number between 00 and 09.
4. Dial the number to be stored.
5. Hang up.
To dial a stored personal Speed Call number:
1. Lift the handset.
2. Dial 58.
3. Enter an index number between 00 and 09.
On-Hook Dialing
To dial without lifting the handset:
1. If you want to use a Non-Prime Line, press a Line Appearance key.
2. Dial the number.
3. Lift the handset.

-6-
CALL HANDLING
Temporary Hold
To place a call on temporary hold
zPress TRANS/CONF.
To retrieve a call from temporary hold
zHang up or press CANCEL. The held call automatically calls back your
phone.
Note: A call placed on temporary hold will automatically call back your
phone after 1 minute.
Transfer
To Transfer an active call:
1. Press TRANS/CONF.
2. Dial the number of the third party.
3. Do one of the following:
To complete the Transfer, hang up.
To announce the Transfer, wait for an answer, consult, and hang up.
To cancel the Transfer, press CANCEL.
Conference
To form a Conference when a two-party call is already in place, or to
add another party to an existing Conference:
1. Press TRANS/CONF.
2. Dial the number of the next party.
3. Wait for an answer.
4. Press TRANS/CONF.
To leave a Conference:
zHang up.

-7-
Conference Split
To Split a Conference and speak privately with the original party:
1. Press TRANS/CONF.
2. Dial *41.
To return to the conference call:
zPress TRANS/CONF.

-8-
Call Forward
Call Forward lets you redirect incoming calls to an alternate number. Always
redirects all incoming calls regardless of the state of your phone. B-Int
redirects internal calls when your phone is busy, and B-Ext redirects external
calls when your phone is busy. NA-Int redirects internal calls after several
rings if you don't answer, and NA-Ext redirects external calls after several
rings if you don't answer.
Note: For information about "I Am Here?", see Call Forward - Remote.
To program Call Forward:
1. Press SUPERKEY.
2. Press # (No) until "Call Forwarding?" appears.
3. Press * (Yes).
4. Press # (Next) until the desired type of Call Forward appears (see
above).
5. Press * (Review).
6. Press * (Program).
7. Dial the destination number.
8. Press DOWN ARROW to save.
9. Press SUPERKEY.
To turn Call Forward on and off (once it has been programmed):
1. Press SUPERKEY.
2. Press # (No) until "Call Forwarding?" appears.
3. Press * (Yes).
4. Press # (Next) until the desired type of Call Forward appears.
5. Press * (Review).
6. Press * (Change).
7. Do one of the following:
To turn Call Forward on, press # (TurnOn).
To turn Call Forward off, press # (TurnOff).
8. Press SUPERKEY.

-9-
Call Forward - Remote
To forward calls from a remote station to your current location:
1. Press SUPERKEY.
2. Press # (No) until "Call Forwarding?" appears.
3. Press * (Yes).
4. Press # (Next) until "I Am Here" appears.
5. Press * (Yes).
6. Dial the extension of the remote station.
7. Press DOWN ARROW to save.
To cancel Call Forward - Remote from the station that set the remote
forwarding:
1. Lift the handset.
2. Dial **77.
3. Dial the extension of the remote station.
4. Hang up.
To cancel Call Forward - Remote from the station that was forwarded:
1. Press SUPERKEY.
2. Press # (No) until "Call Forwarding?" appears.
3. Press * (Yes).
4. Press * (Review).
5. Press * (Change).
6. Press # (TurnOff).
7. Press SUPERKEY.
Call Forward - End Chaining
To ensure that calls do not get forwarded again by the destination
number:
1. Lift the handset.
2. Dial 64.
3. Hang up.
To again allow calls to be forwarded by the destination number:
1. Lift the handset.
2. Dial **73.
3. Hang up.

-10-
Call Forward - Override
To override Call Forward and ring a station:
1. Lift the handset.
2. Dial *1*.
3. Dial the extension number.
Messaging - Advisory
To turn Messaging - Advisory on:
1. Press SUPERKEY.
2. Press # (No) until "Advisory Msgs?" appears.
3. Press * (Yes).
4. Press # (Next) until the desired message appears.
5. Press # (TurnOn).
To turn Messaging - Advisory off:
1. Press SUPERKEY.
2. Press # (No) until "Advisory Msgs?" appears.
3. Press * (Yes).
4. Press # (TurnOff).
Messaging - Callback
To leave a message waiting indication on a phone when you hear busy
or ringback tone:
1. Lift the handset.
2. Dial 1
To respond to a message waiting condition on your phone:
1. Lift the handset.
2. Dial *92.
3. Do one of the following:
To call the message sender, press # (Call).
To erase the message, press * (Erase).
To answer a Callback:
zLift the handset.

-11-
Messaging - Cancel Callback
To cancel a Callback:
1. Lift the handset.
2. Dial *1#.
3. Dial the number of the called station.
4. Hang up.
Messaging - Cancel All Callbacks
To cancel all Callbacks:
1. Lift the handset.
2. Dial #1.
3. Hang up.
USING ADVANCED FEATURES
Account Codes
To use Forced Account Codes:
1. Lift the handset.
2. Dial the Account Code digits.
3. Press #.
To enter an Account Code during a call:
1. Press TRANS/CONF.
2. Press **3.
3. Dial the Account Code digits.
4. Press # (Save).
5. Press CANCEL.

-12-
Call Park
To retrieve a call parked by the attendant:
1. Lift the handset.
2. Dial *23.
3. Dial the console ID and the Hold Slot number.
Call Pickup
To answer a call that is ringing at another station in your Pickup
Group:
1. Lift the handset.
2. Press *6.
To answer a call that is ringing at a station not in your Pickup Group:
1. Lift the handset.
2. Dial **6.
3. Dial the number of the ringing station.
Campon
To Campon to a busy station:
zDial 3 or wait for the time-out period to expire.
To retrieve a call when you hear Campon tone:
zDepress the hookswitch momentarily, and then dial *3. The current call
is put on hold and you are connected to the waiting call.

-13-
Do Not Disturb
To activate or deactivate Do Not Disturb:
1. Lift the handset.
2. To activate Do Not Disturb, dial *5.
-OR-
3. To deactivate Do Not Disturb, dial #5.
4. Hang up.
To activate Do Not Disturb from a remote station:
1. Lift handset.
2. Dial **5.
3. Dial the number of the station to which Do Not Disturb is to apply.
4. Hang up.
To deactivate Do Not Disturb from a remote station:
1. Lift handset.
2. Dial ##5.
3. Dial the number of the station with Do Not Disturb activated.
4. Hang up.
Override
To use Override when you encounter busy or DND tone:
zDial 2.
Paging
To use Paging:
1. Lift handset.
2. Press **9.
3. Dial the Paging zone number (if required).
4. Make the announcement.

-14-
Direct Paging
Direct Paging allows you to page a party through their phone speaker. If the
paged party has Off-Hook Voice Announce enabled, the page will be heard
even when the party is on a handset call.
To page a party:
1. Lift the handset.
2. Press the *37.
3. Dial the extension number.
4. Speak to the dialed party after the tone.
To answer a Direct Page (indicated by a single burst of tone):
zLift the handset.

-15-
Group Paging / Meet Me Answer
Group Paging allows you to page a group of telephones through their built-in
speakers. You can belon
g
to as many as three pa
g
in
g
g
roups with one
g
roup
designated as your "prime" group.
When you need to respond to a Group Page but don't know the identity or
extension number of the paging party, use the Meet Me Answer feature. You
have up to 15 minutes after receiving the page to use Meet Me Answer.
To make a Group Page:
1. Lift the handset.
2. Dial *37.
3. Do one of the following:
To page your prime page group, press #.
To page a specific page group, dial the page group directory number.
4. Speak to the dialed party after the tone.
To respond to a Group Page by using Meet Me Answer:
1. Lift handset.
2. Dial *88.
3. Do one of the following:
To respond to a page from your prime page group, press #.
To respond to a page from a specific page group, dial the page group
directory number.
Trunk Flash
The Trunk Flash feature allows you to access Centrex features (if available)
while you are talking on an outside call.
To flash a trunk while talking on an outside call:
1. Press TRANS/CONF.
2. Dial *57 for a single flash or *56 for a double flash.
3. Wait for dial tone.
4. Dial the Centrex feature access code.

-16-
Tag Call
Tag Call allows you to "tag" any threatening call that you receive. Using this
tag, your system administrator can identify the source of the malicious call
and provide this information to appropriate personel or authorities. You can
only tag calls during an active two-party call.
Note: Tagging a call unecessarily may result in fines or other penalties.
To tag a malicious call:
1. Press TRANS/CONF.
2. Dial *55.
If the call was successfully tagged "Thank You" is shown on the display;
otherwise, "Not Allowed" is displayed.