Mitel SX-2000 Superconsole 2000 User manual

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for SX-2000Superconsole 2000

Notice to Canadian Customers
This Class B digital apparatus complies with Canadian
standard ICES-003.
Notice to U.S. Customers
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction
manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own
expense.
Notice to Customers in EU Countries
If the CE mark appears on this product it indicates that this
product is in compliance with the 89/336/ EEC EMC directive,
Class B emissions. It also indicates that this product complies
with 73/23/EEC Low Voltage directive.
IMPORTANT! This device is designed for connection to a
MITEL telephone system. DO NOT connect directly to the
public-switched telephone network.
® Trademark of MITEL Corporation
© Copyright 1999, MITEL Corporation
All Rights Reserved. Printed in Canada

Contents ▼iii
Contents
Getting Started ................................................................................3
Introduction .......................................................................................................... 4
Console Components............................................................................................. 4
Console Screen...................................................................................................... 5
Console Keypad..................................................................................................... 6
Softkeys (F1 –F12) ................................................................................................ 7
Handset and Cradle............................................................................................... 7
Starting and Closing the Superconsole 2000 ......................................................... 8
Adjusting the Console............................................................................................ 9
Call Handling Basics.....................................................................13
Answering Calls................................................................................................... 14
Dialing Telephone Numbers................................................................................. 16
Extending (Transferring) Calls ............................................................................. 18
Holding and Retrieving Calls................................................................................ 20
Conference Calls.................................................................................................. 21
Answering Recalls................................................................................................ 22
Recovering the Last Released Call........................................................................ 22
Advanced Features .......................................................................25
Account Codes..................................................................................................... 26
Bulletin Board..................................................................................................... 26
Call Answering Priority ........................................................................................ 27
Call Park ............................................................................................................. 28
Call Waiting Threshold ........................................................................................ 29
Cancel Call Forwarding ....................................................................................... 29

iv ▼Contents
Clear All Features................................................................................................ 29
Data Calls............................................................................................................ 30
Day and Night Service ......................................................................................... 31
Do Not Disturb (Extensions) ................................................................................ 32
Feature Access Codes .......................................................................................... 33
Firmkey Programming ......................................................................................... 33
Message Waiting.................................................................................................. 34
Operator Absent/Present Status.......................................................................... 35
Override............................................................................................................... 35
Paging ................................................................................................................. 36
Phone Book ......................................................................................................... 37
Scratch Pad......................................................................................................... 38
Serial Call............................................................................................................ 38
Trunk Group Status Display................................................................................ 39
System Speed Call............................................................................................... 40
Tone Signaling..................................................................................................... 40
Hotel/Motel Features......................................................................43
Displaying and Changing Room Information........................................................ 44
Searching for Rooms............................................................................................ 45
Changing Room Occupancy and Condition Status............................................... 45
Checking-In/Checking-Out ................................................................................. 46
Setting and Clearing Wake-up Calls .................................................................... 46
Setting Call Restrictions ...................................................................................... 47
Blocking Room-to-Room Calls ............................................................................. 47
Monitoring Guest Rooms ..................................................................................... 48
Clearing the Message Register ............................................................................. 48
Printing Reports .................................................................................................. 48

Contents ▼v
Reference.......................................................................................51
Superset 700 vs. Superconsole 2000 ................................................................... 52
Keyboard changes................................................................................................ 52
Screen changes.................................................................................................... 53
New features........................................................................................................ 53
Discontinued/Changed Features......................................................................... 53
Alarms................................................................................................................. 54
Alarm types ......................................................................................................... 54
Greetings............................................................................................................. 54
Rerouted Calls..................................................................................................... 55
Class of Restriction.............................................................................................. 56
Class of Service.................................................................................................... 56
Feature Access Codes .......................................................................................... 57
Glossary .............................................................................................................. 58
Hunt Groups ....................................................................................................... 60
Paging Zones ....................................................................................................... 60
System Speed Call List ........................................................................................ 61
System Messages................................................................................................. 62
Telephone Directory............................................................................................. 68
Trunk Numbers................................................................................................... 68
Index............................................................................................... 69

Getting Started

Getting Started ▼3
Getting Started
Contents
Introduction........................................................................................................................4
Console Components...........................................................................................................4
Starting and Closing the SUPERCONSOLE 2000..................................................................8
Adjusting the Console .........................................................................................................9

4 ▼Getting Started
Introduction
The Mitel Superconsole 2000 is an attendant console and PBX
administration application for the SX-2000 telephone system. It
features a specialized keypad and an intuitive user interface for
smooth, efficient call handling.
A note about feature availability
The features available on your telephone system have been
selected by your company and may not include all the features
described in this guide.
Before you begin using the console
Take a few minutes to explore this guide —it contains all the
information you need to operate the Superconsole 2000.
The first section introduces you to the console. You will learn
about the console keypad and what the Function keys on the
computer keyboard do. You will also learn about the console
screen and how to interpret the information it displays.
If any problems occur while you are using the console, contact
your communications department for assistance.
Are you an experienced Superset 700™ user?
The Superconsole 2000 will look familiar to users of the
Superset 700 attendant console. The consoles also work alike –
enough that experienced Superset 700 users can probably begin
handling calls with the Superconsole 2000 right away. Still, it may
help to read the section of page 52, which describes the differences
between the consoles.
Conventions used in this guide
Throughout this guide, the fixed-function keys and firmkeys
(both key types are explained later in this section) are in bold
type—for example, Answer or Release.
Softkey commands that appear on your screen and correspond to
the Function keys (F1, F2, F3, etc.) at the top of your keyboard
are shown in brackets—for example, [Source] or [Destination].
See page 7 for more information about softkeys.
Console Components
Your Superconsole 2000 Attendant Console consists of a
personal computer (PC) with monitor, a standard computer
keyboard, a keypad, a mouse and a handset with cradle.
The monitor displays call-handling prompts and call status
information. Use the keypad for all call-handling functions,
including dialing. The handset (or optional headset) is for talking
with callers.
You use the computer keyboard to find entries in the Phone Book
or to type in the Scratch Pad or Bulletin Board. The Function
keys (F1, F2, F3, etc.) at the top of the keyboard execute the
softkey commands that appear on the screen.