Mitel 6970 User manual

MiVoice Office 400
Mitel 6970 SIP Phone User Guide for MiVoice 400 syd 0685
RELEASE 6.2
April 2020

Notice
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Contents
Chapter: 1 Welcome... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Document information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter: 2 Information about the MiVoice Office 400 communication system . . . 4
One-number user concept . . . . . . . . . . . . . . . . . . . . . . . . . . 4
MiVoice Office 400 Self Service Portal . . . . . . . . . . . . . . . . . . . 4
Chapter: 3 Keys, display, and menu guidance . . . . . . . . . . . . . . . . . . . . . 5
Key designations and sockets . . . . . . . . . . . . . . . . . . . . . . . . 5
Display symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Operating your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Overview system menu . . . . . . . . . . . . . . . . . . . . . . .14
Using softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Operating the touch screen . . . . . . . . . . . . . . . . . . . . .15
Free configurable keys . . . . . . . . . . . . . . . . . . . . . . . .16
Function key configuration (default key setting) - Overview . . .16
Overview of alphanumeric keypad . . . . . . . . . . . . . . . . .17
LED overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Accessory support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Mitel Wireless LAN Adapter . . . . . . . . . . . . . . . . . . . . .19
Corded extension microphones . . . . . . . . . . . . . . . . . . .20
Chapter: 4 Phoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Answering, ending or rejecting a call . . . . . . . . . . . . . . . .21
Using your phone in hands-free mode . . . . . . . . . . . . . . .22
Muting the microphone . . . . . . . . . . . . . . . . . . . . . . .22
Initiating calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Dialing with the phone number . . . . . . . . . . . . . . . . . . .23
Dialing from the phone book (directory lookup) . . . . . . . . .23

Selecting from the call list . . . . . . . . . . . . . . . . . . . . . .25
Dialing with a configurable key/ busy lamp field . . . . . . . . .26
Dialing with the line key . . . . . . . . . . . . . . . . . . . . . . .27
Activating another Mitel phone for making calls . . . . . . . . .27
Automatic call waiting in case of internal user . . . . . . . . . .28
Replying to call waiting . . . . . . . . . . . . . . . . . . . . . . .29
Using functions before/while in a call . . . . . . . . . . . . . . . . . . . .29
Request a callback . . . . . . . . . . . . . . . . . . . . . . . . . .29
To answer the callback request . . . . . . . . . . . . . . . . . . .30
Hide number . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Putting a call partner on hold . . . . . . . . . . . . . . . . . . . .31
Parking conversation partner . . . . . . . . . . . . . . . . . . . .31
Enquiry call during a call . . . . . . . . . . . . . . . . . . . . . . .32
Brokering between an enquiry call party and your call partner .33
Making a conference call . . . . . . . . . . . . . . . . . . . . . .33
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . .34
Take (pick up own call) . . . . . . . . . . . . . . . . . . . . . . . .35
Starting announcement . . . . . . . . . . . . . . . . . . . . . . .35
Receiving an announcement . . . . . . . . . . . . . . . . . . . .36
Recording a call . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Activating discreet ring . . . . . . . . . . . . . . . . . . . . . . .38
Activating do not disturb . . . . . . . . . . . . . . . . . . . . . .38
Activate/reply to intrusion . . . . . . . . . . . . . . . . . . . . .39
Activating/answering silent intrusion . . . . . . . . . . . . . . . .40
Using further functions . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Activating personal call routing . . . . . . . . . . . . . . . . . . .41
Activating Ring Alone . . . . . . . . . . . . . . . . . . . . . . . .42
Locking/Unlocking your phone . . . . . . . . . . . . . . . . . . .43
Acknowledging an appointment call . . . . . . . . . . . . . . . .44
Free seating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Overview of available functions . . . . . . . . . . . . . . . . . . . . . . .46
Organizing absences from the desk . . . . . . . . . . . . . . . . . . . . .52
Controlling the presence status . . . . . . . . . . . . . . . . . . .53
Absence information . . . . . . . . . . . . . . . . . . . . . . . . .54
Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Operating call lists and voice messages . . . . . . . . . . . . . . . . . . .57
Editing options for the call list . . . . . . . . . . . . . . . . . . . .57
Editing options for voice messages . . . . . . . . . . . . . . . . .59
Operating system events . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Organization within the team (busy lamp field) . . . . . . . . . . . . . .61
Using the busy lamp field key . . . . . . . . . . . . . . . . . . . .61
Answering a call for a team partner . . . . . . . . . . . . . . . .63
Line keys on a key telephone . . . . . . . . . . . . . . . . . . . . . . . .63
Answering a call on the KT line key . . . . . . . . . . . . . . . . .63
Initiating a call through a KT line key . . . . . . . . . . . . . . . .64
Using functions with Mitel OpenCount . . . . . . . . . . . . . . . . . . .64

Activating PIN telephony . . . . . . . . . . . . . . . . . . . . . .64
Setting functions by remote control . . . . . . . . . . . . . . . . . . . .65
Chapter: 5 Personalizing your phone . . . . . . . . . . . . . . . . . . . . . . . . . 66
Configuring the display . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Setting the display . . . . . . . . . . . . . . . . . . . . . . . . . .66
Configuring the audio properties . . . . . . . . . . . . . . . . . . . . . .67
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . .67
Setting the ringing properties . . . . . . . . . . . . . . . . . . . .67
Setting the audio properties . . . . . . . . . . . . . . . . . . . . .68
Configuring general phone settings . . . . . . . . . . . . . . . . . . . . .68
Selecting the language . . . . . . . . . . . . . . . . . . . . . . . .68
Selecting the time and date . . . . . . . . . . . . . . . . . . . . .69
Using Live Dialpad (single-digit dialing) . . . . . . . . . . . . . . .70
Changing the PIN . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Enter the display text for the idle state . . . . . . . . . . . . . . .70
Local IP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Restart phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Protecting yourself against calls . . . . . . . . . . . . . . . . . . . . . . .72
Activating protection against call types . . . . . . . . . . . . . .72
Phone book management . . . . . . . . . . . . . . . . . . . . . . . . . .72
Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Configuring voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Managing personal voice mail greeting . . . . . . . . . . . . . .73
Configuring presence profile . . . . . . . . . . . . . . . . . . . . . . . . .74
Configuring keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Available keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Configuring or deleting a key assignment . . . . . . . . . . . . .78
Chapter: 6 Product and safety information . . . . . . . . . . . . . . . . . . . . . 79
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Purpose and function . . . . . . . . . . . . . . . . . . . . . . . .79
User information . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Protection against listening in and recording . . . . . . . . . . .80

1
SAFETY INFORMATION
CHAPTER 1 WELCOME...
Welcome...
Welcome to the user guide for the desk phones Mitel 6970 SIP for MiVoice Office 400 communication
systems.
This user's guide will assist you with the use of your phone and introduce you step by step to the functions
and configuration. If you require further technical support or information on other products of Mitel, visit
our website www.mitel.com to search for documents, or visit Document-Center.
This user's guide is relevant only for Mitel SIP phones connected to a MiVoice Office 400 communication
system. Other user’s guides are available for operation on other communication systems or for direct
operation via a SIP provider. Consult your system administrator if you are unsure whether you have the
correct user’s guide for your requirements.
NOTE:
• Not all listed functions are available by default. Contact your system administrator to learn more
about the available features and services in the MiVoice Office 400 communication system.
• Your system administrator has the option to individually set some of the phone's features. In this
case your default values will differ from the default values described in this user's guide.
• Some functions are offered both from the MiVoice Office 400 communication system and locally
from your Mitel SIP phone. Because the MiVoice Office 400 communication system does not fully
support local functions, we recommend that you always have your system administrator do the
configuration work or use the Self Service Portal yourself (see the chapter "MiVoice Office 400 Self
Service Portal").
Safety information
Failure to observe the below guidelines can be hazardous and can infringe on existing laws.
Connections and power supply
Always plug the phone cable connectors into the
appropriate sockets. he device is exclusively
powered via PoE. Do not modify the connections
in any way.
NOTE: The device will be inoperable when the mains
power for the communication system fails.
Maintenance
• Make sure all installation and repair work is
carried out by a specially qualified techni-
cian.
• Always use a soft, moistened, or anti static
cloth to clean your device. Do not use chem-
icals or other chemical products.

2
SAFETY INFORMATION
CHAPTER 1 WELCOME...
Touch screen
Observe the following rules when you are
cleaning the screen:
• Do not touch the screen with sharp or
abrading objects (e.g. a pen or a
screw-driver).
• Always use a soft, moistened, or anti static
cloth to clean the screen. Do not use chem-
icals or other chemical products.
• Avoid spilling fluid over the surface or
seeping of fluid under the edges of the
touch screen.
Cost control and data protection
You should protect your phone with a PIN so that
no one can make phone calls at your expense. A
code will also protect your personal settings.
Ambient conditions
• Operate the device only in a temperature
range of +5 °C to approx. +40 °C.
• Avoid direct sunlight and other sources of
heat.
• Protect your device against moisture, exces-
sive dust, corrosive liquids, and steam.
• Do not expose your device to electromag-
netic fields (for example: electric motors,
household appliances). The speech quality
could be affected.
Disposal
Be sure to dispose of your device, batteries and
its packaging in an environmentally compatible
way. Electrical equipment does not belong in
domestic waste. Deposit it at a return center.
Accessories
Use original accessories or specifically approved
accessories only. The use of other accessories
may decrease performance or pose a risk to your
health or safety.

3
DOCUMENT INFORMATION
CHAPTER 1 WELCOME...
Document information
• Document number: syd-0692
• Document version: 1.0
• Based on: MiVoice Office 400 R6.2
• Valid as of: MiVoice Office 400 R6.2
• Document date: 04.2020
• In PDF Viewer, click this link to download the latest version of this document:
Find the document on: Document-Center.

4
ONE-NUMBER USER CONCEPT
CHAPTER 2 INFORMATION ABOUT THE MIVOICE OFFICE 400 COMMUNICATION SYSTEM
Information about the MiVoice Office 400
communication system
One-number user concept
Your system administrator can set up several phones for you, all of which have the same phone number
(one-number user concept). You have only one name and phone number with which to identify yourself
to your call partners, regardless of which of the phones you use to make your calls. The advantage is that
callers can reach you by using the same phone number, wherever you happen to be.
With personal call routing, you can define to which phone (or phones) incoming calls must be routed (see
the chapter "Activating personal call routing").
Some of the benefits of the one-number user concept are:
• With Ring Alone, you can choose which phone calls are signaled acoustically (see the chapter "Acti-
vating Ring Alone").
• Your system administrator can set whether you are busy for further incoming calls (indicate to the
caller that you are busy if you are on another call).
• You can make outgoing calls using the other terminals while you are already on a call.
• Call lists and contacts stored on the MiVoice Office 400 communication system are available on all
your phones and are automatically synchronized.
• An announcement is made on all phones that support announcements.
• Fast Take (*88) allows you to receive an incoming call on any of the phones while you are already on
a call on another phone.
MiVoice Office 400 Self Service Portal
The Self Service Portal is a web-based application for phones on a MiVoice Office 400 communication
system. The Self Service Portal helps you configure and modify your personal phone settings (for
example: key configurations, labels for configurable keys, display language, and so on) directly and
autonomously using your PC.
After you receive your user account details for the Self Service Portal from your system administrator and
after you log on to the portal, the home page displays an overview of all your phones. See the Self Service
Portal online help for further information about specific topics.
Contact your system administrator for the credentials for access to the Self Service Portal.

5
KEY DESIGNATIONS AND SOCKETS
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE
Keys, display, and menu guidance
The following sections provide an overview of the keys and sockets available on your phone and their
usage.
Key designations and sockets
Display symbols
Operating your phone
Accessory support
Key designations and sockets
The following figure shows the keys on the 6970 SIP phone.
Figure 3.1: Mitel 6970 SIP Phone

6
KEY DESIGNATIONS AND SOCKETS
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE
Figure 3.2: Mitel 6970 SIP Phone speaker

7
KEY DESIGNATIONS AND SOCKETS
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE
Figure 3.3: Mitel 6970 SIP Phone Rear view
The following table describes the keys on the phone with reference to the figure:
No. Key icon Key name Description and Usage
1 Status Bar
2 LCD Screen Color screen:
• top left: line
number, name.
• top right: status
display (displays
symbols).
• bottom right:
status notifica-
tions.
• Middle: Display,
depends on
phone status.
3 Hide Dialpad Hide the dialpad.

8
KEY DESIGNATIONS AND SOCKETS
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE
4 Dialpad Dialpad to dial an
extension manually.
5 Lower softkeys S1-S30
(touch screen)
Six freely configurable
keys on which a total of
30 functions or call
numbers can be
configured. Default
functions are
automatically set by
the MiVoice
Office 400 communicat
ion system. You can
configure additional
functions. If more than
six functions or call
numbers are
configured, the sixth
key is used to switch
levels. The next levels
give access to functions
or call numbers on keys
on or above key six.
The color of the key
indicates the functional
state.
6 End key • Ending a call.
• Back to display in
idle state.
• Exiting editor
without changes.
7 Directory lookup Calling up the directory
lookup.
8 Show/Hide Dialpad Opens and closes the
dialpad to dial an
extension manually.
9 Mute key Muting the
microphone so that the
caller cannot hear you
(the LED beside the key
turns on when the
microphone is on
mute).

9
DISPLAY SYMBOLS
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE
Display symbols
10 Volume Up/Volume
Down
Adjusts the volume for
the ringer and the
speakerphone
11 Hash key Entering # or special
characters.
12 Asterisk key Entering * or space.
13 Alphanumeric keys
(A-Z, a-z, 0-9)
Entering characters
and digits.
14 Speaker
15 Rear:
• Connection for power supply.
• Connection for USB 2.0.
• Two ports for optional external microphones
underneath the unit.
Status bar
Missed calls
New voice message
NOTE: If there are more than nine missed calls, the
number of missed calls are displayed as
exclamation mark. The exclamation mark is also
displayed in special circumstances, for example, if
there is a voice mail message or a notification /
call back request.
Headset connected

10
DISPLAY SYMBOLS
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE
Unconditional call forwarding activated
Do not disturb (if busy)
Mobile phone connected
Call recording activated
Presence state: Available (default)
Presence state: Meeting
Presence state: Absent
Presence state: Busy
Presence state: Not available
Phone locked
Call connection states, information (main
window)
Phone in dial mode
Incoming call
Call connected

11
DISPLAY SYMBOLS
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE
Outgoing call
Call on hold
Active conference
More keys available
Voice message unread
Voice message retrieved
Voice Mail mode: Recording allowed
• Data/voice encryption
• Voice Mail mode: Recording not allowed
Presence state
Available (default)
Meeting
Absent
Busy

12
DISPLAY SYMBOLS
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE
Not available
Settings menu
Language
Time and Date
Settings
Time Zone
Set Date and Time
Directory
Lock
Password
Phone lock
Status

13
OPERATING YOUR PHONE
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE
Operating your phone
Most keys and functions are described in the key legend. Other overviews and operating aids can also
be found here.
Audio
Audio Mode
Headset
Ring Tones
Tone Set
Display
Live Dialpad
Restart
NOTE: Settings under the menu item Advanced are
protected by a password and are reserved for
your system administrator.

14
OPERATING YOUR PHONE
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE
Overview system menu
The system menu is accessed using the softkey Menu. This menu contains the entries described in the
following table. Refer to the relevant chapters of this user’s guide for further information on these menu
entries.
Using softkeys
Softkeys are the keys that are automatically configured with context-dependent functions by the MiVoice
Office 400 communications system. Keys are directly labelled with the function. The softkeys are set to
the most commonly used functions, with one softkey always being the More key ( ) when more than
six softkeys are configured. The More key is needed to switch between the key levels. The number of dots
indicates the number of levels as well as on which level you currently are.
A menu can have several sub-menus. Press the displayed softkey to access the sub-menu or the selec-
tion of available editing options or to carry out an action.
MiVoice Office 400 System menu
1. System events
2. Call lists
3. Directory Lookup
4. Voice Mail
5. Call forwarding
6. Presence
7. Personal call routing
8. Phone lock
9. Change PIN
10. Alarm melodies
11. Software Version
NOTE: • The System events option appears only when
there is a new system events for your
phone.
• Few options may or may not appear in the
System menu depending on the configura-
tion done by your system administrator in
the MiVoice Office 400 communication
server.

15
OPERATING YOUR PHONE
CHAPTER 3 KEYS, DISPLAY, AND MENU GUIDANCE
Operating the touch screen
You operate the touch screen as follows:
• Press a softkey or function key to access a menu or to initiate an action.
• Move your finger up and down a list to view the full selection.
• Move your finger to the right or left on the touch screen to display all levels.
NOTE: See the chapter "Safety information", for information about how to care for your touch screen.
No. Description
1 Line Display of the current line.
2 Top softkeys T1-T48 12 freely configurable keys that
can be set to a total of 48
functions, call numbers,
operator keys, room keys, or
busy lamp fields. The color of
the keys indicates the functional
state.
3 Bottom softkeys S1-S30 Six freely configurable keys that
can be set to a total of 30
functions or call numbers, or
which are automatically set by
the MiVoice Office 400
communication system to
context-dependent functions.
The color of the key indicates
the functional state.
4 Status line Displays information about
phone status.