MobileHelp IGM-02 User manual

Mobile Medical Alert Systems

This User Guide includes information covering the 4 most popular ystems:
The Fall Button™and Wall button are optional and at an additional cost. The Fall Button™
has a separate user guide.
Cellular
Base Station
Mobile
Device
Mobile
Case
Neck Pendant or
Wrist Button
Cradle
Charger
+ + + +
Fall ButtonWall Button
Mobile Double System
(Mobile DUO)
(SOLO)

The Fall Button™and Wall button are optional and at an additional cost. The Fall Button™
has a separate user guide.
Cellular Base Station Neck Pendant or Wrist Button
+
Fall ButtonWall Button
Mobile
Device
Mobile
Case
Neck Pendant or
Wrist Button
Cradle
Charger
+ + +
Fall ButtonWall Button
The Fall Button™ and Wall button are optional and at an additional cost. The Fall
Button™ has a separate user guide.

The Fall Button™ and Wall button are optional and at an additional cost. The Fall
Button™ has a separate user guide.
2 Mobile
Devices
2 Mobile
Cases
Neck Pendant or
Wrist Button
(Choose 2)
+ + +
Fall ButtonWall Button
2 Cradle
Chargers
We thank you for choosing a Medical Alert System and welcome you to the family.
Congratulations on making a smart choice!
If you have any questions during the setup process, please call Technical Suppor
Mobile Double System

Snap-on
Lanyard

(optional accessory)
We recommend you place the Base Station near the center of your home, such as your
living room, family room or kitchen area.
Place it near an electrical outlet.
Do not place any object in front of the Base Station.
Do not place near any appliances that make noise.
Plug the power cord that is attached to the back
of the Base Station into an electrical outlet.

We recommend you place your Mobile
Device in your bedroom or any other place
around your home where it can be easily
accessible.
Place your Mobile Device’s cradle charger near an electrical outlet.
Plug the AC adaptor into an electrical outlet that is not controlled by
a light switch.
Turn on your Base Station using the ON/OFF switch located on the back.
The display screen will tur
The Emergency and Reset Buttons will illuminate.
If the Base is setup correctly, the Base Station will say “system ready” within 60 seconds.
Make sure your Base Station is connected to the cellular network by checking for the
signal strength bars on the display screen.
You can use the volume control buttons on the front of the unit at the bottom of the display
screen, indicated by the “–” or the “+” sign, to adjust if the voice is too loud or too soft.
Within a few minutes of turning on the system, the Cellular Base Station will obtain the
date and time from the cellular network and they will appear in the display area. You are
not able to set the date and time manually.
Model Number: CBS4-01
Manufactured For MobileHelp
Made in Malaysia
FCC ID: PXTCBS4-01
IC ID: 10876A-CBS401
CAN ICES-3(B)/NMB-3(B)
This product contains;
Module FCC ID:XPY1EHQ24NN
Module IC ID: 8595A-1EHQ24NN
(01)00862262000453(11)170623(21)1234

The yellow light on the front of the cradle charger will illuminate. If it does not, make
sure you have placed the Mobile Device correctly in the charger.
- ON, blinking periodically – indicates the charger is in a “fast charging” state, to charge the
MD 4.0 device more quickly.
- ON, no blink – once the device battery level is almost fully charged, the charger switches
from the “fast charging” state to a slower charging state, which is indicated by the
Amber LED being a solid light.
O- FF – when the device sitting in the charger is considered to be fully charged, the
cradle stops supplying current to the device and the Amber LED is turned OFF.
The Mobile Device will turn on within 10 seconds and then it will take about 60
seconds for the Mobile Device to register with the network.
The red battery light will illuminate, indicating that the device still needs charging.
When the device is fully charged, the red light will turn off. It will take up to 3 hours
for the device to be fully charged.
Press the ON/OFF button on the side of the Mobile Device and hold
Simply place the Mobile Device in the cradle charger, assuming the
cradle charger is plugged in.
All the lights will turn on and the green light will start blinking. This indicates
the Mobile Device was successfully turned on and you will hear “system ready.”
Press the ON/OFF button and hold until the
red battery light illuminates. It will take anywhere
from 10 seconds up to 2 minutes for the Mobile
Device to power down. All the lights will turn off.
This indicates your Mobile Device was success-
fully turnedoff.

Always have your Base Station and Mobile Device nearby when testing your
system. It is possible that the alarm may go to a live operator.
You can use the TEST button on your Base Station and Mobile Device to
conduct a test without speaking to an Emergency Response Operator by
following these steps:
Press and hold the TEST button on Base Station until it illuminates green.
Press and hold the TEST Button on Mobile Device (the button on the side with
the letter “T”).
You will hear an announcement over the Base Station and Mobile Device that
will instruct you to press the Emergency Button or Pendant.
Press the Neck Pendant or Wrist Button.
The Base Station and Mobile Device will announce “test call sent to
Emergency Response Center.”
If your test was successful, you will hear “thank you for testing your device”
from the Base Station and Mobile Device.
If your test was not successful, the Base Station will announce “user auto-test
failed.” Please contact Technical Support.
If by chance the operator speaks to you, please state clearly that “THIS IS A
TEST.” If you do not explain to the operator that you are okay and that you
are testing, EMS will be contacted.

You can use the TEST button on your Cellular Base Station to conduct a test without speaking
to an Emergency Response Operator by following these steps:
- Press and hold the TEST button on Base Station until it illuminates green.
- You will hear an announcement over the Base Station that will instruct you to press the
Emergency Button or Pendant.
- Press the Neck Pendant or Wrist Button.
- The Base Station will announce “test call sent to Emergency Response Center”.
- If your test was successful, you will hear “thank you for testing your device” from the
Base Station speaker.
- If your test was not successful, the Base Station will announce “user auto-test failed.”
Please contact Technical Support.
MOBILE DUO CUSTOMERS:
If you have a Mobile DUO system, it will include 2 Mobile Devices. Please use the
TEST button on both devices as detailed below.
Press and hold the TEST button on Mobile Device (the button on the side
- You will hear an announcement over the Mobile Device that will instruct
you to press the Emergency Button or Pendant.
- Press the Neck Pendant, Wrist Button OR the Emergency Button on the Mobile Device.
- The Mobile Device will announce “test call sent to Emergency Response Center.”
- If your test was successful, you will hear “thank you for testing your device” from
the Mobile Device.
If the help button on your Mobile Device is not working properly or if the light is blinking
Please test your system on a weekly basis using the TEST button

Your Base Station has voice announcements. Select announcements are listed below:
The Cellular Base
Station is powered on “System Ready” Base Station ON/OFF switch has been turnedon, be sure to connect to electric outlet or it will run on battery backup.
Both red Emergency
and blue Reset Buttons “Power not detected” or
“Power detected” (when
electricity is reconnected)
Check that the Base Station is correctly plugged
into an electrical outlet.
The battery needs
charging “Low Battery” Check that the Base Station is correctly plugged into an electrical outlet or it will run on battery backup.
The Emergency call is
initiated “Call in progress” Alarm is being sent to the Emergency Response Center.
Call connected “Please stand by for
operator” Respond to the emergency operator’s call over the device speaker.
Cellular Base Station
receives a Fall Signal “Fall Detected - Press and hold Button to Cancel” cancel the alarm. During this time, you may press and hold the
Fall Alarm is canceled “Alarm Canceled” Alarm has been canceled.
At the scheduled time for your Medication Reminder, your Cellular Base Station will
announce “Medication Reminder, please press reset to accept” and the blue Reset
The name of the medication will be displayed on the Cellular Base Station screen, just
as it was entered in the Connect web portal.
The Base Station will make the announcement once a minute for 30 minutes or until the
Reset Button is pressed.
If you press the Reset Button, the reminder will be recorded as accepted. If you do not
press the Reset Button within 30 minutes, the reminder will be recorded as ignored.
For complete instructions for Medication Reminders, please log in to Connect
web portal and under the “Help” tab, click on “Connect User Guide.”

The Mobile Device 4.0 provides voice announcements. Select
announcements are listed below:
The Emergency call is initiated “Call in Progress”
The battery is low “Your battery is low, please connect to
a power source.”
There may be situations where the voice prompts don’t complete the entire phrase
when another voice event occurs. In this instance, the latter voice prompt event will cut in
and the current voice prompt may be terminated prematurely.
MD4-01 ZKQ-MHA Internal 1000 mAh
All devices frequency transmission = 433 MHz
If your system includes the Mobile Device 4.0, your Mobile Device will
have voice announcements. Select announcements are listed below:
Mobile Device receives
a Fall Signal “Fall Detected - Press and Hold Button to Cancel” time to cancel the alarm. During this time, you may
seconds to cancel the signal.
Fall Alarm is canceled “Alarm Canceled” Alarm has been cancelled
cancellation has ended “Fall Detected - Contacting Emergency Response Center”
The signal will then be sent to the Monitoring Center
and an operator will call your Mobile Device and/or
the Base Station to assess your situation and dispatch
the appropriate help to you.
MD4-01 ZKQ-MHA Internal 1000 mAh
IGPFD-01 PXTPFD-01 Internal
All devices frequency transmission = 433 MHz
Optional
Fall Button

You must always carry the Mobile Device with you when going outside of your home.
Keep electrical cords away from heat sources and sharp edges.
Keep electrical cords away from areas where someone could trip over them.
Use caution when handling electrical cords.
Never install electrical cords during a lightning storm.
Do not use any attachment or accessory that is not intended for use with this system.
Test your system using the TEST button when possible, as instructed in this User Guide.
Do not block the Base Station’s microphone. This will affect your ability to communicate with
the Emergency Response Center.
charged for 3 hours.
feet from the Mobile Device or up to 1400 feet from the Base Station, depending on
the size and construction of your home.
The Mobile Devicecan be used in the shower. Do not submerge in water.
Service availability and access/coverage on the AT&T network is not available everywhere
and at all times. Current GPS location may not always be available in every situation.
The Mobile Device contains sensitive hardware, take care when handling and avoid dropping it.
Do not expose the Mobile Device to dust, dirt, sand or food.
The Mobile Device has a GPS receiver that works best when it has an unobstructed view to
the sky.
Wear your waterproof Help Button at all times.
The Neck Pendant, Wrist Button and Fall Button are waterproof and can be taken with you in
the shower. The Mobile Device is water resistant and can also be taken with you in the shower.
Do not put the Neck Pendant or Wrist Button through the clothes washer or dryer. Do not
attempt to dry your button out in the microwave or oven.

Press your Neck Pendant, Wrist Button, or red Emergency Button on your Base Station or
Mobile Device.
Yes. Always take your Mobile Device with you when leaving your home. Wear your Neck
Pendant or Wrist Button at all times, both at home and away, so help is never out of reach.
If you are unable to speak or be heard, we will assume it is an emergency and notify
Emergency Response on your behalf. We will also notify the personal contacts listed on
If you accidentally set off the alarm, simply notify the Emergency Operator when they
respond that “THIS IS A FALSE ALARM.” The operator will disconnect and no further
action will be taken.
Rescue personnel follow different procedures. In most cases, emergency personnel are
authorized to break into your home to help you and cannot be held responsible for any
damages caused as a result of gaining entry.
We recommend that you purchase a “lock box” to safely store your house key. Your lock box
code will be stored on your account and given to emergency personnel in order to gain entry
to your home without causing damage. If you have your own lock box, please call
Customer Service to sensure your code i noted on your account.
The Wrist Button and/or Neck Pendant are designed to work at an approximate range of
up to 600 feet from the Mobile Device or up to 1400 feet from the Base Station,
depending on the size and construction ofyour home
If you push your Help Button, stay where you are. An Emergency Operator will attempt to
communicate with you through your Base Station or Mobile Device. If you are not heard,
we will assume it is an emergency and notify Emergency Response on your behalf.
The microphones in the Base Station and Mobile Device are very sensitive, and will pick
up surrounding noises from your television, radio, wind from ceiling fans, and the like.
To increase the quality of the call, look for a quieter area to set up your Base Station or
go to a quieter area with your Mobile Device.

and/
If the Base Station and/or Mobile Device does not respond, check to ensure that the Help
Bu
system, please call Technical Support.
tton is in range of the Base Station and/or Mobile Device. If you still have issues with your
information, including changes to your addre
any time there are any changes to your personal
ss and phone number. Just give us a call on
week before you move to determine whether the service will be available in your area.
We can transfer your service to your new location. Just give us a call one week
before you go to determine whether the service will be available at your other
home.

If you have a pacemaker or any medical device, consult your manufacturer for information
on any possible risk of magnetic interference with the device. Our Help Buttons do not
interfere with pacemakers.
Yes, the Neck Pendant will work with just about any chain or cord, so you are able to use
any one of your personal chains or necklaces. However, the risk of choking may
increase if you do not use the lanyard provided.
Yes, you may replace the Wrist Button band with a standard watch band of your choice.
No, you can communicate with the monitoring center through your Base Station and/or
Mobile Device only. Your Help Buttons have a speaker or microphone.
No, the strap is silicon based with no latex content.
FCC ID
FCC ID PXTCBS4-01
FCC ID
FCC ID PXTMD3-01
FCC ID ZKQ-MHA
FCC ID
two conditions:
interference received, including interference that may cause undesired operation.
FDA Statement
is an FDA Registered Company. quality system
complies with regulation 21CFR 820 of the FDA Current Good Manufacturing Practice.
The FDA is the
veterinary products in the United States.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
compliance could void the user’s authority to operate the equipment.
This device meets the government’s requirements for exposure to radio waves. This device is designed and
manufactured not to exceed the emission limits for exposure to radio frequency (RF) Energy set by the Federal
Communication Commission of the U.S. Government. This device complies with FCC radiation exposure limits
set forth for an uncontrolled environment.
and your body.
Déclaration d’exposition aux radiations:
Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet
1. Canadian Compliance Statement
This device complies with Industry Canada license-exempt RSSs. Operation is subject to the following two conditions:
1) This device may not cause interference, and
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation
est autorisée aux deux conditions suivantes :
1) l’appareil ne doit pas produire de brouillage;
compromettre le fonctionnement.

IGM-02 Internal 3.7 VDC
IGBW-01 5 VDC 3000 mA
IGBW-01 Battery Backup 4.2 VDC 3000 mAh
IGPFD-01 Internal 3.6 VDC
IGPWC-01 5 VDC 1000 mA
IGMCA-01 5 VDC 1000 mA
MCC-02 5 VDC 1000 mA
IGP-02 Internal 3 VDC
IGPWS-02B Internal 3 VDC
IGPWS-02W Internal 3 VDC
WMP-01 Internal 3 VDC
CBS2-01 5 VDC 3000 mA
CBS2-01 Battery Backup 4.2 VDC 3000 mAh
CBS4-01 5 VDC 3000 mA
CBS4-01 Battery Backup 4.2 VDC 3000 mAh
MD3-01 Internal 3.7 VDC
MD4-01 Internal 3.7 VDC 1000 mAh
CBS4-02 5 VDC 3000 mA
CBS4-02 Battery Backup 4.2 VDC 3000 mAh
All devices frequency transmission = 433MHZ
Device is connected to wireless network.
Device is NOT connected to wireless
network.
Indicates device is communicating to the GPS
satellite.
Battery is low - you have about
one hour of battery left.
Battery is charging.
Battery is fully charged.
Device is turned off.