MobileHelp MD5 Mobile DUO User manual

*Fall Button does not detect 100% of falls. If able, users should always
push their help button when they need assistance. Fall Button is not
intended to replace a caregiver for users dealing with serious health
issues. Equipment may vary from images shown. Prices subject to
change without notice.
MD5 Mobile DUO
ENHANCE
Quick Start Guide
3
SRDR-00033 Rev 1.
Quick Start Guide
Easy steps to setup
your system today!
Monitoring Center Phone Number
1-800-932-3822
SAVE THIS NUMBER IN YOUR PHONE CONTACTS TO ENSURE YOU
DON’T MISS AN IMPORTANT CALL FROM OUR MONITORING CENTER
Follow these steps below:
1. Add this phone number as a contact in your cell phone.
2. Ask your emergency contacts to do the same.
3. If you or your emergency contacts receive a call from this number, please answer!
4. If needed, call back the same number appearing on the Caller ID as not to cause any
delay in processing an alarm.
Please note, there is no need to return the call unless requested by the monitoring center or if
you have a question about an alarm.
Please do not call
prior to reading
steps below.
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SRDR-00033 Rev 1.
Quick Start Guide CBS 4 MD 4 MHP-06776A_mech.indd 1 4/2/2019 11:29:49 AM
We encourage our valued customers to use the testing processes outlined to allow
operators more time to handle actual emergencies. Rest assured, a live operator
will always be available to answer your call if an emergency were to occur.
NOW INCLUDED with our most popular system plans,
for the ultimate protection and discounts for yourself
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Add the Fall Button for $10/month in
addition to your plan. Our unique Fall Button
automatically detects a fall even if you can’t
press your button.*

TESTING
If you have not set up your system... SRDR-00033 Rev 1.
1
2
3
4
Pre
on both devices
ss and hold the test button
This is located on the side of the device
and is labeled with the letter T
The will instruct you to
press the emergency button orpendant
Press the pendant -OR- press and
hold the emergency button for2
seconds
The will announce, “Test
Call sent to Emergency Response Center”
If the test was successful…
The will announce, “Thank
you for testing your device”
If the test was unsuccessful…
The will announce, "User
auto-test failed, please contact Customer
Support”
Next, be sure to test your system... see Testing page. see Setup page first.
SRDR-00033 Rev 1.
MD5 Mobile DUO
Includes 2 Mobile Devices, 2 neck pendants/
wrist buttons, and 2 cradle chargers.
Plug the power cord into an
electrical outlet
The electrical outlet should NOT be
controlled by a light switch.
Quick Start GuideQuick Start Guide
1 2
4/2/2019 11:29:49 AM
Mobile On-the-Go System
QUICK SETUP
Your System is “ACTIVE” and READY TO USE
PLEASE REFER TO THE TECHNICAL SUPPORT NUMBER
ON THE INSERT THAT CAME WITH THIS GUIDE FOR
ANY QUESTIONS OR CONCERNS.
Place the on the
ON/OFF
Switch
The Mobile Device will turn on within a few seconds
and the LED indicator around the emergency button
will illuminate. It normally takes 30-60 seconds for the
Mobile Device to register with the cellular network.
When the Mobile Device is setup correctly and
connects to the cellular network, it will announce
"system ready".
The LED indicator around the emergency button will
illuminate red, indicating that the device still needs
charging. When the device is fully charged, the LED
indicator will change from red to green and will
remain green until the device is removed from the
charging cradle. It will take up to 3 hours for the
device to be fully charged.