MobileHelp MD3-01 User manual

MobileHelp Touch |User’s Guide
MobileHelp Touch
|
User’s Guide

MobileHelp Touch User Guide
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SETUP GUIDE FOR MOBILEHELP TOUCH
We thank you for choosing MobileHelp’s Medical Alert System and we welcome
you to the MobileHelp family.
Congratulations on making a smart choice!
If you have any questions during the setup process, please call our support team
at 1-800-931-7852 and select the Technical Support option. See last page for
hours of operation.

MobileHelp Customer Support 1-800-931-7852
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Apps
MobileHelp Touch Features
Time, Date &
Local Weather
Enhanced Audio
Speaker
Integrated
Front-facing
Camera
Home Screen
Help Button
Kickstand USB Charging
Port
8” Touch Display Status Bar
Android 7.1.1
Connectivity:
- 4G LTE Cellular
- WiFi Enabled
- Bluetooth
- RF 433MHz
Up to 15 Hour Backup Battery
Back Home
Power Button Power ButtonON/OFF Switch
Tablet Back Features

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Important Information
Please perform the following steps when you receive your new MobileHelp Touch:
1. Plug the USB charging cord into an electrical outlet that is not
controlled by a light switch and plug the other end into the
back of the MobileHelp Touch.
2. Please switch the ON/OFF switch on the back of your
MobileHelp Touch to the ON position, as shown in image A.
3. Press and hold the power button on top of your MobileHelp
Touch for 5 seconds until it powers on. Ignore all pop up
messages that may appear. In about 60 seconds, your
MobileHelp Touch will be turned on and the home screen will
appear as shown in image B. If your tablet does not power
on, please contact Technical Support.
4. The volume adjustment can be accessed from the Settings
icon button on the home screen.
USB
Charging
Power ButtonON/OFF Switch
Image A
Image B
Apps

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Reset Tutorial
 You can reset the tutorial at any time by clicking on the Settings icon on the Home
Screen and then selecting Reset Tutorial.
 Follow the instructions on the screen and click Next to go to the next screen until
you are done with the tutorial.

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Home Screen
The following icons will be available on your home screen. For more information,
please review the specific sections in the user guide pertaining to the icons. If you
have any questions, please call our support team at 1-800-931-7852 and select the
Technical Support option. See last page for hours of operation.
MobileVitals
Help Button
Reminders (Coming Soon)
Apps
Video Chat (Coming Soon)
Messaging (Coming Soon)
Contact Us (Coming Soon)

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MobileVitals
If you have MovileVitals, this app will allow you to monitor vital signs using the
peripherals included in your system, which will vary based on your program/purchase.
 Weight
 Blood Pressure
 Pulse Oximetry
 Glucose
Blood Pressure
Pulse Oximetry

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Help Button
 You may press the help button on the tablet or any one of your help buttons such
as the Neck Pendant, Wrist button, or Fall Button, at anytime if you need help or
medical assistance.
 You may also press the emergency button on your Mobile Device.

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Apps
The Apps application on your tablet will include games. There will be more games
available in the future.
The Apps application on your tablet will include games. There will be more games

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Emergency
Help Button
Low Battery
Indicator (red)
GPS Indicator
(yellow)
Cellular
Indicator
(green)
USB Charging
Port
ON/OFF Button
Speaker
Emergency Light
(red ring)
Mobile Device System Features

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Waterproof Help Buttons
LED Light
LED Light
Technical Support
Use Only
Help Button
Pendant
Wristband
Fall Button*
(optional accessory)
*Fall Button does not detect 100% of falls. If able, users should always push their help button when they need
assistance. Fall Button is not intended to replace a caregiver for users dealing with serious health issues. Users
should wear the Fall Button on the outside of their clothing to improve accuracy in detecting falls.

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Setting Up Your Mobile Device
Step 1. Select a Location
 We recommend you place your Mobile Device in your bedroom or any other place
around your home where it can be easily accessible.
 Place your Mobile Device’s cradle charger near an electrical outlet.
Step 2. Connect the Cradle Charger (Please refer to figure 1.)
 Plug the power cord into the slot on the back of the Cradle Charger, making sure that
the narrow side is on the bottom.
 Plug the other end of the power cord into an electrical outlet that is not controlled by
a light switch.

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Figure 1
WARNING
To prevent electrical shock please keep the system away from wet locations.
AVERTISSEMENT
Pour éviter le choc électrique, SVP tenir le système éloigné des endroits humides.

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Step 3. Charge your Mobile Device
 Place the Mobile Device in the cradle charger.
 The yellow light on the front of the cradle charger will illuminate.
If it does not, make sure you have placed the Mobile Device
correctly in the charger.
 The Mobile Device will turn on within 10 seconds and then
it will take about 60 seconds for the Mobile Device to
register with the network.
 The red battery light will come on indicating that the
device still needs charging. When the device is fully
charged, the red light will turn off. It will take about 3
hours for the device to be fully charged.
ON/OFF
Button
Figure 2

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Turning your Mobile Device ON or OFF
To turn on your Mobile Device:
 Option 1: Press the ON/OFF button on the side of the Mobile Device and hold for
approximately five seconds
 Option 2: Simply place Mobile Device in the cradle charger, assuming the cradle
charger is plugged in
 All the lights will turn on and the green light will start blinking. This indicates the Mobile
Device was successfully turned on.
To turn off your Mobile Device:
 Press the ON/OFF button and hold for approximately two seconds. All the lights will
turn off. This indicates your Mobile Device was successfully turned off.

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Testing your MobileHelp Touch with Automation
 Select the Settings icon and press Test Now. A self-test pop up will appear, press
“Ok – Test Now”.
 The screen will display EMERGENCY CALL IN PROGRESS.
 The MobileHelp Touch will beep several times and announce “Call connected,
please stand by for operator”.
 If your test was successful, your MobileHelp Touch will announce “Thank you for
testing your device. Your test is now complete”.
 If your test was not successful, please contact Technical Support.

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Testing your Mobile Device with Central Station
For Mobile Device Light Indicator information, please see page 21
 Remove the Mobile Device from the cradle charger then press and hold
down the emergency button firmly for two seconds until the red light
around the help button lights up, then release.
 The Mobile Device will beep several times or announce, “Call in
progress”, depending on the Mobile Device version.
 An emergency operator will communicate with you through the 2-way
speaker on the Mobile Device and ask you if you are okay.
 Please state clearly to the operator that “THIS IS A TEST.” If you do not explain to the
operator that you are testing your unit, EMS will be contacted.
Test your Help Buttons
To test your neck pendant or wrist button, please contact Technical Support
1-800-931-7852.
Please remember, it is important that you test your system at least once a month.
Figure 3

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Mobile Device 3.0
Voice Guidance
The Mobile Device 3.0 provides voice announcements. Select
announcements are listed below:
Event Voice Prompt
The emergency call is initiated “Call in Progress”
The battery is low “Your battery is low, please connect to a power
source.”
Note: There may be situations where the voice prompts don’t
complete the entire phrase when another voice event occurs. In
this instance, the latter voice prompt event will cut in and the
current voice prompt may be terminated prematurely.
Technical Information
MobileHelp Model Number FCC Product Code Input Output Current Rating
MD3-01 FGS-MD3-3G-01 Internal 3.7 VDC 930 mAh
Radio Frequency
All devices frequency transmission = 433 MHz

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Important Safety Information For All Systems
 You must always carry the Mobile Device with you when going outside of your home.
 Keep electrical cords away from heat sources and sharp edges.
 Locate electrical cords away from areas where someone could trip over them.
 Use caution when handling electrical cords.
 Never install electrical cords during a lightning storm.
 Do not use any attachment or accessory that is not intended for use with this system.
 Test your system once a month.
 Do not block the MobileHelp Touch’s microphone. This will affect your ability to
communicate with the emergency response center.
 During a power outage, the MobileHelp Touch’s battery backup will last up to 15
hours, after it has been charged for 3 hours.
 The wrist button and/or neck pendant are designed to work at an approximate
range of 350 feet from the Mobile Device or 150 feet from the MobileHelp Touch,
depending on the size and construction of your home.
 The Mobile Device and MobileHelp Touch are not waterproof. Do not expose to
water, rain, extreme humidity, sweat, or other moisture.

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 The Mobile Device and MobileHelp Touch contain sensitive hardware, take care when
handling and avoid dropping it.
 Do not expose the Mobile Device or MobileHelp Touch to dust, dirt, sand or food.
 The Mobile Device’s battery is designed to last over 24 hours after it has been charged
for 3 hours.
 The Mobile Device has a GPS receiver that works best when it has an unobstructed
view to the sky.
 Wear your waterproof help button at all times.
 The help buttons (Neck Pendant, Wrist Button and Fall Detection Button) are
waterproof and can be taken with you in the shower.
 Do not put the neck pendant or wrist button through the clothes washer or dryer, or
attempt to dry your button out in the microwave or oven.
WARNING
Strangulation and choking Hazard. The neck pendant button lanyard has been designed to
break away when tugged, however the user can still suffer serious personal injury or death if
the cord becomes entangled or stuck on objects.
Avertissement
Risque de suffocation ou d’étranglement. La lanière pour bouton pendentif est conçue pour se
détacher lorsqu’elle est tirée, cependant, l’utilisateur peut subir une blessure ou la mort si la
lanière se mêle ou s’accroche à d’autres objets.