MobileHelp Cellular DUO System User manual

MobileHelp | Complete User Guide
MHP8003-179E
Help at the touch of a button
Mobile Medical Alert Systems
Duo, Classic and Solo Systems
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MobileHelp Complete User Guide
This User Guide includes information covering the 4 most popular MobileHelp Systems:
Note: Remember to always carry the Mobile Device with you
when going outside of your home.
Cellular Duo System Cellular Classic System
Solo System Mobile Duo System
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Cellular Duo System
What’s in the Box
Optional Accessories
The Fall Button™and Wall button are optional and at an additional cost. The Fall Button™
has a separate user guide.
Cellular
Base Station Mobile
Device Mobile Case
Power
Cord
Neck Pendant or
Wrist Button Cradle Charger
+ + + + +
Fall ButtonWall Button
PRESS
for
HELP
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Cellular Classic System
What’s in the Box
Optional Accessories
The Fall Button™and Wall button are optional and at an additional cost. The Fall Button™
has a separate user guide.
Cellular Base Station Neck Pendant or Wrist Button
+
Fall ButtonWall Button
PRESS
for
HELP
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Solo System
What’s in the Box
Optional Accessories
The Fall Button™ and Wall button are optional and at an additional cost. The Fall Button™
has a separate user guide. Products may vary based upon system type.
Mobile
Device Mobile Case
Power
Cord
Neck Pendant or
Wrist Button Cradle Charger
+ + + +
Fall ButtonWall Button
PRESS
for
HELP
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Mobile Duo System
What’s in the Box
Optional Accessories
The Fall Button™ and Wall button are optional and at an additional cost. The Fall Button™
has a separate user guide. Products may vary based upon system type.
2 Mobile
Devices 2 Mobile Cases
2 Power
Cords
Neck Pendant or
Wrist Button
(Choose 2)
2 Cradle
Chargers
+ + + +
Fall ButtonWall Button
PRESS
for
HELP
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Setup Guide for the MobileHelp Medical Alert System
We thank you for choosing a MobileHelp Medical Alert System and welcome you to the
MobileHelp family. Congratulations on making a smart choice!
If you have any questions during the setup process, please call our support team at
1-877-827-6207 and select the Technical Support option. See last page for hours of
operation.
Figure 1
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Cellular Base Station Features
(Front)
Figure 2
Emergency
Button
Speaker/Microphone
TEST
Button
Date & Time
ON/OFF
Switch (Back)
Volume
Signal Strength
Indicator
Temperature
Battery Charge
Indicator
Reset Button
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Mobile Device System Features
Emergency
Help Button
Low Battery
Indicator (red)
GPS Indicator
(yellow)
Cellular
Indicator (green)
USB Charging
Port
ON/OFF Button
Speaker
Emergency Light
(red ring)
Figure 3
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Waterproof Help Buttons
LED Light
LED Light
Technical Support
use only
Emergency
Help Button
Neck
Pendant
Wrist Button
Fall Button*
(optional accessory)
*Fall Button does not detect 100% of falls. If able, users should always push their Help Button when they
need assistance. Fall Button is not intended to replace a caregiver for users dealing with serious health issues.
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Please follow these simple steps to get your system set up and tested.
Connecting your Base Station
Step 1. Select a Location
 We recommend you place the Base Station near the center of your home, such as your
living room, family room or kitchen area.
 Place it near an electrical outlet.
 Do not place any object in front of the Base Station.
 Do not place near any appliances that make noise.
Step 2. Plug in the Power Cord
(Please refer to  gure 4)
Plug the power cord that is attached to the back of
the Base Station into an electrical outlet.
To avoid accidentally turning off the Base Station, DO NOT plug it into an electrical
outlet that is controlled by a light switch.
Figure 4
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Step 3. Turning ON your Base Station
 Turn on your Base Station using the ON/OFF switch located on the back.
(Please refer to gure 5)
 The display screen will turn on. (Please refer to gure 6)
 The Emergency and Reset Buttons will illuminate.
 If the Base is setup correctly, the Base Station will say “system ready” within 60 seconds.
 Make sure your Base Station is connected to the cellular network by checking for the
signal strength bars on the display screen.
 You can use the volume control buttons on the front of the unit at the bottom of the display
screen, indicated by the “–” or “+” sign, to adjust if the voice is too loud or too soft.
 Within a few minutes of turning on the system, the Cellular Base Station will obtain the
date and time from the cellular network and they will appear in the display area. You are
not able to set the date and time manually.
Figure 6
Volume:70°F
Figure 5
ON/OFF
Switch
Model Number: CBS4-01
Manufactured For MobileHelp
Made in Malaysia
FCC ID: PXTCBS4-01
IC ID: 10876A-CBS401
CAN ICES-3(B)/NMB-3(B)
This product contains;
Module FCC ID:XPY1EHQ24NN
Module IC ID: 8595A-1EHQ24NN
(01)00862262000453(11)170623(21)1234
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Setting up your Mobile Device
Step 1. Select a Location
 We recommend you place your Mobile Device
in your bedroom or any other place around your
home where it can be easily accessible.
 Place your Mobile Device’s cradle charger near
an electrical outlet.
Step 2. Connect the Cradle Charger
(Please refer to  gure 7)
 Plug the power cord into the slot on the back of the Cradle
Charger, making sure that the narrow side is on the bottom.
 Plug the other end of the power cord into an electrical
outlet that is not controlled by a light switch.
WARNING
To prevent electrical shock please keep the system away from wet locations.
AVERTISSEMENT
Pour éviter le choc électrique, SVP tenir le système éloigné des endroits humides.
Figure 7
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Step 3. Charge your Mobile Device
 Place the Mobile Device in the cradle charger. (Please refer to gure 8)
 The yellow light on the front of the cradle charger will
illuminate. If it does not, make sure you have placed the
Mobile Device correctly in the charger.
 The Mobile Device will turn on within 10 seconds and
then it will take about 60 seconds for the Mobile Device
to register with the network.
 The red battery light will come on, indicating that the
device still needs charging. When the device is fully
charged, the red light will turn off. It will take up to
3 hours for the device to be fully charged.
ON/OFF
Button
Figure 8
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Turning your Mobile Device ON or OFF
To turn on your Mobile Device:
 Option 1: Press the ON/OFF button on the side of the Mobile Device and hold for
approximately ve seconds.
 Option 2: Simply place the Mobile Device in the cradle charger, assuming the cradle
charger is plugged in.
 All the lights will turn on and the green light will start blinking. This indicates the Mobile
Device was successfully turned on.
To turn off your Mobile Device:
 Press the ON/OFF button and hold for approximately two seconds. All the lights will turn
off and you will hear a beep. This indicates your Mobile Device was successfully turned off.
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Testing your Cellular Duo System
Please test your system on a weekly basis using the TEST button.
 In order to test your system on battery backup, please unplug the power from the AC outlet.
 Always have your Mobile Device nearby when testing your system. It is possible that the
Mobile Device will go to a live operator.
 You can use the TEST button on your Cellular Base Station to conduct a test without
speaking to an Emergency Response Operator by following these steps:
- Press and hold the TEST button on Base Station until it illuminates green.
- You will hear an announcement over the Base Station that will instruct you to press the
Emergency Button or Pendant.
- Press the Neck Pendant or Wrist Button.
- The Base Station will announce “test call sent to Emergency Response Center” and
the Mobile Device will respond by either beeping several times or by playing the
announcement, depending upon the Mobile Device version.
- If your test was successful, you will hear “thank you for testing your device” from the
Base Station and Mobile Device.
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- If your test was not successful, the Base Station will announce “user auto-test failed.”
Please contact Technical Support.
- If you have both a Mobile Device and a Cellular Base Station, after pressing the Base
Station Test Button, both devices will be in auto-test mode.
- If the operator speaks to you, please state clearly that “THIS IS A TEST.” If you do
not explain to the operator that you are okay and that you are testing, EMS will
be contacted.
 If you unplugged your Base Station for the test, once you have nished testing,
please remember to plug the power back into the AC outlet.
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Testing your Cellular Classic System
Please test your system on a weekly basis using the TEST button.
 In order to test your system on battery backup, please unplug the power from the AC outlet.
 You can use the TEST button on your Cellular Base Station to conduct a test without speaking
to an Emergency Response Operator by following these steps:
- Press and hold the TEST button on Base Station until it illuminates green.
- You will hear an announcement over the Base Station that will instruct you to press the
Emergency Button or Pendant.
- Press the Neck Pendant or Wrist Button.
- The Base Station will announce “test call sent to Emergency Response Center.”
- If your test was successful, you will hear “thank you for testing your device” from the
Base Station speaker.
- If your test was not successful, the Base Station will announce “user auto-test failed.”
Please contact Technical Support.
 If you unplugged your Base Station for the test, once you have nished testing,
please remember to plug the power back into the AC outlet.
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Cellular Base Station Voice Guidance
Your Base Station has voice announcements. Select announcements are listed below:
Event Voice Prompt Notes
The Cellular Base
Station is powered on “System Ready” Base Station ON/OFF switch has been turned on, be sure to connect to electric outlet or it will run on battery backup.
Both red Emergency
and blue Reset Buttons
are ashing
“Power not detected” or
“Power detected” (when
electricity is reconnected)
Check that the Base Station is correctly plugged
into an electrical outlet.
The battery needs
charging “Low Battery” Check that the Base Station is correctly plugged into an electrical outlet or it will run on battery backup.
The Emergency call is
initiated “Call in progress” Alarm is being sent to the Emergency Response Center.
Call connected “Please stand by for
operator” Respond to the Emergency Operator’s call over
the device speaker.
Cellular Base Station
receives a Fall Signal “Fall Detected - Press and hold Button to Cancel”
This will occur for about 20 seconds and will allow you time to
cancel the alarm. During this time, you may press and hold the
button on the Fall Button for 5 seconds to cancel the signal.
Fall Alarm is canceled “Alarm Canceled” Alarm has been canceled.
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Medication Reminders (optional service):
 At the scheduled time for your Medication Reminder, your Cellular Base Station will
announce “Medication Reminder, please press reset to accept” and the blue Reset
Button will ash.
 The name of the medication will be displayed on the Cellular Base Station screen, just
as it was entered in the MobileHelp Connect web portal.
 The Base Station will make the announcement once a minute for 30 minutes or until
Reset Button is pressed.
 If you press the Reset Button, the reminder will be recorded as accepted. If you do not
press the Reset Button within 30 minutes, the reminder will be recorded as ignored.
 For complete instructions for Medication Reminders, please log in to MobileHelp
Connect and under the “Help” tab, click on “MobileHelp Connect User Guide.”
 If you have any questions, please call 1-877-827-6207 and select Technical Support.
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