Motorola EWP1000 Series User manual

Total Enterprise Access & Mobility (TEAM)
Business Smartphone
EWP1000 & EWP2000 Series
Quick Start Guide
a
Toll quality mobile PBX telephony
Complete push-to-talk services over WiFi
Integrated data services

English 1
Welcome
Greetings upon receiving your new Enterprise WiFi
Phone (EWP). This state-of-the-art Windows
Mobile®6.1 based business smartphone delivers
the features and benefits of your enterprise TEAM
solution, enabling enhanced communication on the
move.
The EWP seamlessly combines security and
connectivity in a stylish device that fits in your
pocket.
Meet the smartphone
Your EWP is designed to operate throughout the
wireless network coverage of your enterprise
environment. You can use the smartphone as you
would any normal office phone. This means that
you can dial local office phone extensions just as
you could with a wired desk phone, using
abbreviated extension phone numbers. The EWP
smartphone also includes voice recognition for
hands-free dialing, group and individual push-to-
talk (PTT), text messaging, email, contacts,
calendar, tasks and many other built-in tools to help
you manage your busy work style.
The EWP can also access server based enterprise
applications, a standard mobile Internet browser,
and has the ability to pair with Bluetooth®
headsets and other Bluetooth devices such as
personal computers.
The EWP is available in two models; the semi-
rugged EWP2000 series and the professional
EWP1000 series. Both models have identical
functional and operational features and differ in
ruggedness and outward appearance.
For detailed information on the EWP features, refer to
the EWP1000/2000 Series User’s Guide P/N
6871009P12, at:
www.motorola.com/enterprisemobility/manuals.
BEFORE USING THIS smartphone, READ the Product
Regulatory, Safety & RF Exposure Guide (P/N
6802985C71) included with this smartphone.

2English
EWP1000 Anatomy
1. Speaker key a
2. Volume up/down
3. PTT button
4. Programmable key
5. Rapid Travel Charger jack/USB cable port
6. Earpiece
7. Navigation key S
8. Select key s
9. Left soft key
10. Home key
11. Call/Answer key N
12. Lower microphone
13. Speakerphone
14. Upper microphone
15. Right soft key
16. Back key
17. Power/End key O
18. Lanyard point
19. Headset Jack (supports PTT)
1
13
2
3
4
5
14
10
7
8
915
16
17
11
6
12
19
18

English 3
EWP2000 Anatomy
1. Speaker key a
2. Holster latches
3. Volume up/down
4. PTT button
5. Programmable key
6. Rapid Travel Charger jack/USB cable port
7. Desktop Charger Contacts
8. Earpiece/Upper Microphone
9. Navigation key S
10. Select key s
11. Left soft key
12. Home key
13. Call/Answer key N
14. Speakerphone/Lower Microphone
15. Right soft key
16. Back key
17. Power/End key O
18. Lanyard point
19. Headset Jack (supports PTT)
1
8
14
15
3
4
5
6
7
16
17
19
7
18
2
9
11
10
12
13

4English
Getting Started
Battery Installation Charge the battery
Battery status indications:
Rapid travel charger
1. Plug the Rapid Travel Charger
into the smartphone’s USB port
and plug into a standard 110/
220 VAC wall outlet.
2. When charging is completed,
remove the charger from the
wall outlet.
Using a PC to charge
1. Plug the USB cable into the
smartphone and the PC.
2. When charging is completed,
remove the cable from the
computer USB port.
1
3
4
2
EWP 2000/2100 only
NLow battery
LBattery level
OCharging in progress
^Charging completed
a
R

English 5
Basics
Power on
Press and hold Ofor 1-2 seconds. Allow a few
seconds for Home screen to appear.
Power off
Press and hold Ofor 1-2 seconds.
First time network connection
Press: Start > Settings > Connections > Wireless
manager > Menu > Wifi Settings. Enter password
and press Go to access. Enter your network name,
encryption method (AES), authentication method
(EAP-TLS) and press Save.
Wait until “Full Service” shows on the screen.
View your smartphone number
Press: Start > Settings > Phone > Call Options.
Home screen
Use the Navigation key
Sto scroll and move
between the screen
items. Press the Select
key sto access.
Open programs
From the Home screen, press: Start to access
recently used programs. Use the Navigation key S
to scroll and press the Select key sto open. To
see all programs, press: Start > All Programs.
Contacts (phonebook)
From the Home screen, press: Contacts to access
a contact registry. Use the Navigation key Sto
scroll, press the Select key sto open and press
Nto call. To add a new contact, press: Contacts >
New > Outlook Contact.
Important status indicators
On the top of the Home screen, you may find the
following status indicators:
0Full wireless service wNew Voicemail
5
No wireless service QSilent mode
6Wireless is turned off <Vibrate mode
ANew email/text message hBluetooth on

6English
Basics Phone
Screen Time out
Your screen turns off to save
battery power. To set the screen
time out, press: Start > Settings >
More > Power Management >
Display time out.
Lock & unlock keypad
To lock, press and hold Xfor a
second. Press Lock.
To unlock, press: Unlock > *.
Make a call
Enter phone number and press
N.
Answer/End a call
Press: Nto answer a call.
Press: Oto end a call.
Make a PTT call
Enter PTT number. Press and hold
the PTT button. Begin talking after
hearing a chirping sound. Release
PTT to listen.
Redial
Press: Nto see last calls and
Contacts. Highlight entry and
press Nor PTT.
Request PTT call
Request PTT call let the recipient
know you want to talk on a PTT
call. Enter phone number. Select:
Start > Contacts and Select a
Contact. Select Menu > Request
PTT Call.
Receive/Answer a PTT call
Your smartphone emits a tone or
vibrates. Wait for the caller to
finish speaking. Press and hold
the PTT button. Begin talking after
hearing a chirping sound. Release
the PTT button to listen.
Make a call from Contacts
Press: Start > Contacts. Scroll to a
contact and press the Select key
s. Scroll to a type of contact
(mobile, home etc.) and press N.
Set earpiece volume
During a call, press the volume
up/down keys.
Set ring volume
Press: Start > Settings > Profiles.
Scroll to a profile. Select: Menu >
Edit. Scroll to Ring volume to set
level.
Speakerphone
During an active call, press the
speaker key ato turn on/off the
speakerphone.

English 7
Phone
Vibrate mode
Press and hold X. Select: More
> Vibrate.
Silent mode
Press and hold X. Select: Silent.
Normal mode
Press and hold X. Select:
Normal.
Check Voicemail
When w shows, you have voice
message.Press and hold 1.
Follow the Voicemail prompts.
Conference call*
During an active call, press: Menu
> Conference With. Select a
number from Contacts or Recent
call or Phone number and press
Done.
*This feature may not be available on
your phone. Please contact your
system administrator.
Make a PTT group call
Press: Start > Contacts.Scroll to
the talkgroup. Press and hold PTT
and begin talking after hearing a
chirping sound. Release PTT to
listen.
Join an active PTT group
Press: Start > Contacts.Select the
talkgroup you want to join. Press:
Menu > Join PTT group.
Press and hold PTT and begin
talking after hearing a chirping
sound. Release PTT to listen.
Transfer a call
During an active call, press: Menu
> Transfer to > Contacts. Scroll to
a contact and press the
Select key s.
The smartphone displays “Would
you like to speak to (contact
number) before transferring the
call?” Press: Yes to speak to the
contact before transferring the
call. Press: No >Transfer for
direct transfer.
Forward calls to Voicemail*
To send your incoming calls to
voicemail, press: Start > Settings
> Phone > Call Forwarding.
*This feature may not be available on
your phone. Please contact your
system administrator.
Set Speed Dial numbers
Press: Start > Contacts.Select a
contact. Press: Menu > Add to
Speed Dial > Keypad assignment.

8English
Voice Recognition
Voice dial
1. Press and hold the Speaker key afor 2 sec-
onds.
2. When prompted, say “Call” followed by a
number or contact name.
Send message
You may also say “Send text” or “Send email”
followed by a contact name or number to send a
text message.
Look up a contact name
Say “Look up” and then the name or number in your
contacts list.
Open program
1. Press and hold the Speaker key afor two sec-
onds.
2. When prompted, say “Open” and then the name
of a program you want to go to.
To add a program to your selection list, press: Start
> Voice Recognition > Settings > Application
Launcher.
Adapt your voice
Adapt your voice for better recognition, press:
Start > All Programs > Voice Recognition > Settings
> Digit Dialing > Adapt Digits.