Motorola moto g7 PLUS User manual

Moto G7 Plus
en-gb

© 2019 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or
registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of
Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC.
microSD Logo is a trademark of SD-3C, LLC. Manufactured under licence from Dolby
Laboratories. Dolby, Dolby Atmos, and the double-D symbol are trademarks of Dolby
Laboratories. All other product or service names are the property of their respective owners.
Certain features, services and applications are network-dependent and may not be available in
all areas; additional terms, conditions and/or charges may apply. Contact your service provider
for details.
All features, functionality and other product specifications, as well as the information contained
in this help content, are based on the latest available information and believed to be accurate at
the time of release. Motorola reserves the right to change or modify any information or
specifications without notice or obligation.
Some images in the help content are examples only.
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Contents
Set up phone 1
Insert and remove SIM and SD cards 1
Manage dual SIMs 2
Add or remove accounts 3
Set up voicemail 5
Set up email 5
Make it yours 7
Accessibility settings 8
Visual assistance 8
Hearing assistance 10
Dexterity assistance 11
Use accessibility shortcuts 12
Learn the basics 14
Hardware diagram 14
About your home screen 15
About your lock screen 17
New to Android? 18
If this is your first smartphone 18
If you had an iPhone 20
About your Google account 21
Status bar icons 21
Phone terms you should know 26
Get around 29
Learn gestures 29
Use navigation bar 30
View notifications 32
Use voice commands 33
Use quick settings 34
Wake or put screen to sleep 36
Adjust volume 37
Turn torch on and off 39
Work with text 40
Use onscreen keyboard 40
Adjust keyboard vibrations 41
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Cut, copy, paste text 42
Use voice typing 43
Fill in forms automatically 43
Get turn-by-turn directions 44
Take screenshots 44
Personalise your phone 46
Home screen 46
Change wallpaper 46
Customise your Favourites tray 46
Add widgets, shortcuts or folders 47
Remove widgets, shortcuts or folders 50
Use Time and weather widget 50
Remake your home screen with launchers 52
Lock screen 53
Use a screen saver 53
Set screen lock 54
Add message to lock screen 56
Sounds 57
Set ringtones 57
Avoid interruptions with Do not disturb 58
Silence power-on sound 60
Stop phone from speaking 61
Turn off charging sounds 61
Apps 62
About your apps 62
Use two apps at once 66
Manage your apps 68
Install or update apps 68
Manage or delete apps 70
Protect against harmful apps 72
Pin your screen 73
Search and web browser 75
Search the web 75
Search your phone 77
Use camera to scan and search 78
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Browse websites 79
Text messaging 81
About text and multimedia messages 81
Read, send, manage text messages 82
Add attachments 84
Save attachments from text message 85
Turn group messaging on or off 85
Change default messaging app 86
Control notifications for text messages 86
Change text message reply to incoming calls 86
Get text messages on your computer 87
Email 89
Read, send, manage emails 89
View email attachments 91
Preview inboxes from the Home screen 91
Add email signature 92
Control email notifications 92
Calendar app 93
About the calendar 93
Find calendar events 93
Create and manage events 94
Control notifications for calendar events 95
Clock app 96
Set alarms 96
Use timer or stopwatch 97
Set date and time 98
Moto app 100
About the Moto app 100
Shrink screen for one-handed use 100
Use phone hands-free 101
Preview notifications when screen sleeps 102
Calls, contacts, voicemail 105
Phone calls 105
Answer calls 105
Make calls 106
During a call 108
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Make video calls 109
Make conference calls 109
Block calls and SMS 109
Turn on call waiting 111
View and delete call history 112
Contacts 114
Add contacts 114
Edit or delete contacts 115
Star your favourite contacts 116
Sort contacts 116
Share contacts 117
Voicemail 119
Use voicemail 119
Send all calls from contact to voicemail 120
Music 121
Listen to the radio 121
Listen to music 122
Transfer music files 124
Connect a MIDI device 125
Battery 126
Charge phone 126
Extend battery life 126
Use Battery Saver mode 128
Storage 129
About storage options 129
Manage phone storage 129
Manage SD card 131
Find downloaded files 132
Recover recently deleted files 132
Upload music to cloud 133
Upload photos and videos 133
Scan documents and make copies 134
Network and Internet 136
Connect with Wi-Fi 136
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Use Aeroplane mode 137
Control data usage 137
Share your internet connection 139
Connect to VPNs 142
Connected devices 143
Connect with Bluetooth™ 143
Tap & pay with NFC 145
Share or receive with NFC 146
Cast your screen to TV 147
Transfer files between phone and computer (USB) 148
Print from your phone 149
About wireless sharing 151
Other settings 154
Apps & notifications 154
Change app settings 154
Manage notifications 155
Display 158
Stop automatic rotation 158
Adjust screen colours at night 158
Adjust screen brightness 159
Change font and display size 159
Change background colour 159
Change screen timeout 159
Security & location 161
About security 161
Protect against harmful apps 162
Set up lost phone features 162
Lock and unlock phone 163
Set screen lock 163
Unlock with trusted devices 165
Unlock with your face 166
Unlock at trusted places 167
Keep phone unlocked while it's on you 168
Unlock with voice commands 169
Use fingerprint security 170
Use location services 172
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Lock SIM card 173
Accounts 174
Add or remove accounts 174
Sync accounts and apps 175
Manage your personal information 176
System 178
Set up emergency information 178
Record your IMEI number 178
Find legal and product information 178
Use multiple languages 179
Users and guests 180
Share your phone 180
Add, modify and remove users 181
Add or delete a guest 182
Fix a problem 183
Hardware issues 183
Phone is slow or unstable 183
Phone feels warm or hot 183
Phone won't turn on 184
Phone restarts or crashes 185
Screen is frozen or won't respond 186
Call and SIM issues 187
Problems making/receiving calls 187
Problems during calls 189
Battery issues 193
Charging problems 193
Battery drains too fast 193
Bluetooth, Wi-Fi, USB issues 195
Bluetooth problems 195
Wi-Fi problems 197
Can't transfer files or connect to computer 198
Account and sign-in issues 200
Forgot the unlock code 200
Can't sign in to Google 200
Account sync issues 200
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App issues 202
App or widget problems 202
Messaging problems 203
Camera problems 205
Maintenance procedures 207
Update Android software 207
Reset Wi-Fi, mobile data and Bluetooth 207
Reset phone 208
See more help 210
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Insert and remove SIM and SD cards
Replace SIM or SD card
1. If you are removing an SD card, unmount it first ( Settings > Storage).
2. Insert the tool into the hole in the tray and gently push to pop it out.
3. Insert or remove the cards as needed.
To use an SD card:
To use two SIM cards (dual-SIM models only):
4. Push the tray back into the phone.
Set up phone 1

Format SD card
To format your SD card:
1. Touch the SD card notification for the card that you inserted.
2. Follow the onscreen instructions.
Learn more about managing your SD card.
Manage dual SIMs
This information applies only to phones that support dual SIM cards and have both cards
inserted.
About dual SIMs
When two SIMs are inserted:
•You see at the top of the Home screen. If you see , troubleshoot the issue.
• Both SIMs can make and receive calls and text messages.
• Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up SIM profile
Set SIM options based on how you expect to use the cards:
1. Go to Settings > Network & internet > SIM cards.
2. Select the option that best meets your needs:
•Smart SIM: Automatically select SIM for voice calls based on your call history. In
Brazil, selection is also based on your contact's carrier.
•Personal and work: Use one SIM for personal and the other for work-related voice
calls.
•Manual: Choose which SIM to use for voice calls, for data, and for SMS.
3. Follow onscreen instructions to complete setup.
Set up phone 2

Change SIM profile
1. Go to Settings > Network & internet > SIM cards.
2. Touch Dual SIM usage profile.
3. Select a different profile and touch CHANGE PROFILE.
4. Select a new profile.
5. Follow onscreen instructions to complete setup.
To keep the same profile but adjust options for data, SMS, voice calls, video calls or contacts:
1. Go to Settings > Network & internet > SIM cards.
2. Touch each preferred SIM and contact option to change.
Change SIM name, colour, ringtone
When two SIMs are inserted, you'll see them referenced in apps such as Contacts, Messages,
and Phone. The SIM name shows your carrier and, if you're using the Personal and work
profile, shows which it's assigned to, but you can rename it. You can also change SIM icon
colour to make them easy to differentiate.
1. Go to Settings > Network & internet > SIM cards.
2. Touch the SIM to change.
3. Change settings as needed:
• To rename a SIM, touch SIM name, then type a new name.
• To change icon colour, touch Colour, then touch a colour.
• To change the SIM's ringtone, touch Phone ringtone, then select a ringtone.
Add or remove accounts
About accounts
When you set up your phone, you were prompted to add a Google account. If you skipped this,
be sure to set one up now so you can download apps from Play Store, get a customised
information feed and take full advantage of the Calendar, Gmail and other apps included with
your account.
You can also add other web accounts.
For each account, you can control which of its features and apps sync with your phone.
Set up phone 3

Add Google account
To add a Google account:
1. Go to Settings .
2. Touch Accounts > Add account.
3. Touch Google and follow the on-screen instructions to add an existing account or to create
a new one.
4. Once the account is added, Calendar , Contacts and other account features and apps are
updated with information from that account. You can review and change what syncs with
your phone for that account.
Tip: Keep your apps up to date. To see if newer versions of the apps associated with your
Google account are available, open the Play Store app and touch > My apps & games.
Add non-Google account
You can add corporate email accounts, personal email accounts or other accounts. Many social
networking accounts are automatically set up when you install the app.
1. Go to Settings .
2. Touch Accounts > Add account.
3. Do one of the following:
• Touch the type of account to add and follow the on-screen instructions. Learn more
about setting up email accounts.
• If you don't see the type of account you want to add, install the related app from Play
Store, then sign in to your account through the app.
4. Once the account is added, account-related features and apps are updated with
information from that account. To review and change what syncs with your phone, touch
the account type, then account name.
Remove account
If you remove an account, information you synced will be removed from your phone, but it is not
deleted from your account.
To remove other accounts:
1. Go to Settings > Accounts.
2. Touch the account name.
3. Touch Remove account.
Set up phone 4

Tip: If you have trouble removing a corporate account, go to Settings > Security &
location > Device admin apps and remove the tick mark for the account, then try to
remove it again.
Set up voicemail
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. Touch Advanced settings.
4. Change any of the options:
• To change voicemail service from your provider to another voicemail service or app,
touch Service.
• To change the number dialled to access voicemail, touch Setup.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
• Gmail
• Personal email from other providers (IMAP/POP)
Set up phone 5

If you added a Google account on your phone:
• When you open the Gmail app for the first time, you'll see your email for that account.
You're already set up.
•To set up additional accounts, open Gmail and touch > Settings > Add account.
If you didn't add a Google account to your phone and want to set up email for an IMAP/POP
provider (an address that's not Gmail):
1. Open the Gmail app.
2. Follow the on-screen instructions to enter your email address, password and account
options.
If you have problems setting up the account, read Google's help for Gmail .
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronise emails,
calendar events and contacts with the Microsoft Exchange server. Before you start, you'll need
the following information from your company's IT department:
• Email address
• Email password
• Domain name
• Username
• Server name
• Security type/SSL settings
• Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
• If this is your first time opening the Gmail app, touch Add an email address.
•If you have been using Gmail with another account, touch , then next to your
account name, touch > Add account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password and other
information from your company's IT department.
Set up phone 6

Make it yours
Now that you're up and running (battery charged, contacts imported, accounts added), it's time
for fun:
• Set the wallpaper.
• Assign ringtones or photos to friends you call.
• Find some games.
• Play some music.
To protect your phone, be sure to:
• Set up a screen lock.
• Set up fingerprint security to unlock your screen safely and quickly with a touch.
• In case you ever lose your phone, set up Find My Device and record your IMEI number.
You'll probably also want to:
• Set up your Bluetooth and Wi-Fi connections.
• If you use multiple languages, set them up so they appear on your keyboard.
• Set your schedule for Do not disturb , to automatically silence your phone when you don't
want to be interrupted.
Tip: if you've forgotten your new number, go to Settings > System > About phone >
Phone number.
Set up phone 7

Visual assistance
Adjust colours if you are colour blind
1. Go to Settings > Accessibility.
2. Touch Colour correction and turn it on .
3. Touch Correction mode and choose an option.
How you see colours Option to choose
It's difficult to tell violet from blue. Yellow and green
appear redder.
Deuteranomaly (red-green)
Colours aren't bright. Red, orange and yellow
appear greener.
Protanomaly (red-green)
It's difficult to tell yellow and red from pink. Blue
appears greener.
Tritanomaly (blue-yellow)
Colour correction is an experimental feature and might not work correctly everywhere on your
phone.
Use magnification gestures and icon
You can magnify the screen by triple tapping it or by touching by the navigation buttons.
To enable these gestures and add the icon:
1. Go to Settings > Accessibility > Magnification.
2. Adjust settings as needed:
•To use gestures to zoom in and out, touch Magnify with triple tap and turn it on .
•To add , touch Magnify with button and turn it on .
Then, use these gestures:
•To zoom in/out, touch or triple-tap the screen.
•To zoom temporarily, touch , then touch & hold anywhere on the screen. Drag to move
around the screen, then lift your finger to zoom out.
• To scroll while zoomed in, drag two fingers across the screen.
Set up phone : Accessibility settings 8

• To adjust the zoom, pinch fingers together or apart.
You can't zoom in on the keyboard or the buttons.
Tip: You can also adjust font and display size.
hear or feel when you touch the screen
1. Go to Settings > Sound > Advanced.
2. Do any of the following:
• to hear a tone when you dial a number, turn on Dial pad tones.
• to hear a click when you lock or unlock the screen, turn on Screen locking sounds.
• to hear a click when you touch something on the screen, turn on Touch sounds.
• to feel a vibration when you type on the keyboard, turn on Touch vibration.
• To hear a tone when your phone starts, turn on Power on sounds.
Hear notification sounds
You can assign a ringtone for notifications from specific apps.
You can also control sounds used to notify you of other events:
1. Go to Settings > Sound > Advanced.
2. To hear when your phone begins charging and reaches a full charge, turn Charging
sounds on .
Use TalkBack to read screens
Hear descriptions of everything you touch.
To enable TalkBack:
1. Go to Settings > Accessibility.
2. Touch TalkBack and turn it on.
3. Touch Settings and set the options you want.
Tip: To quickly turn TalkBack on/off, set up the accessibility shortcut.
When TalkBack is on:
• Touch an item. Your phone speaks the name.
Set up phone : Accessibility settings 9

• Start typing. Your phone speaks each number or letter.
• Drag status bar down. Your phone speaks all of the notifications.
• Open a message, file or book. Your phone reads the text out loud.
To control TalkBack volume:
•Press a Volume button to open volume settings, then use the slider to adjust the level.
• Or, during voice readout, repeatedly press the Volume up or down buttons.
Tip: To learn about navigating with Explore by touch, go to Settings > Accessibility >
TalkBack > Settings > Help & Feedback.
To silence readout and turn off TalkBack:
1. Swipe down and right on the screen.
2. Touch Pause feedback, then touch it again twice.
3. Touch OK twice.
4. go to Settings > Accessibility.
5. Touch TalkBack and turn it off.
More assistance
You can also:
• Use voice commands
•Dictate text for messages
Hearing assistance
Turn on video captions
1. Go to Settings > Accessibility.
2. Touch Captions and turn captions on .
3. Specify options (language, text size and style) for closed captioning.
Use hearing aids
To improve compatibility with hearing aids and reduce sound feedback:
1. Touch .
Set up phone : Accessibility settings 10

2. Touch > Settings > Accessibility.
3. Turn Hearing aids on .
Set up TTY device
For text-based communication, you can use text messaging and email.
If you prefer to connect to a TTY device:
1. Touch .
2. Touch > Settings > Accessibility > TTY mode.
3. Select a mode:
•TTY full: type and read text on your TTY device.
•TTY HCO : type text on your TTY and listen to voice replies on your phone.
•TTY VCO : speak into your phone and read text replies on your TTY.
4. Connect your phone and TTY with the audio cord that came with your TTY. Use the USB-C
adapter that came with your phone.
Dexterity assistance
External switch or keyboard
If you’re unable to use a touchscreen, Switch Access lets you control the phone using external
switches or keyboard keys to select items, scroll, enter text and more.
To use Switch Access, you must have one of the following:
•An external switch. USB or Bluetooth switch devices send keystroke signals to your
phone.
•An external keyboard. Standard USB or Bluetooth keyboards can work as switch devices
by assigning one or more keys to actions.
Connect the external device to your phone using the manufacturer’s instructions. Learn more
about connecting with Bluetooth.
Set up Switch Access
1. Go to Settings > Accessibility.
2. Touch Switch Access > Settings.
3. Touch Open setup guide.
Set up phone : Accessibility settings 11