Motorola moto g7 PLUS User manual

Moto G7 Plus
en-gb

© 2019 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or
registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of
Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC.
microSD Logo is a trademark of SD-3C, LLC. Manufactured under licence from Dolby
Laboratories. Dolby, Dolby Atmos, and the double-D symbol are trademarks of Dolby
Laboratories. All other product or service names are the property of their respective owners.
Certain features, services and applications are network-dependent and may not be available in
all areas; additional terms, conditions and/or charges may apply. Contact your service provider
for details.
All features, functionality and other product specifications, as well as the information contained
in this help content, are based on the latest available information and believed to be accurate at
the time of release. Motorola reserves the right to change or modify any information or
specifications without notice or obligation.
Some images in the help content are examples only.
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Contents
Set up phone 1
Insert and remove SIM and SD cards 1
Manage dual SIMs 2
Add or remove accounts 3
Set up voicemail 5
Set up email 5
Make it yours 7
Accessibility settings 8
Visual assistance 8
Hearing assistance 10
Dexterity assistance 11
Use accessibility shortcuts 12
Learn the basics 14
Hardware diagram 14
About your home screen 15
About your lock screen 17
New to Android? 18
If this is your first smartphone 18
If you had an iPhone 20
About your Google account 21
Status bar icons 21
Phone terms you should know 26
Get around 29
Learn gestures 29
Use navigation bar 30
View notifications 32
Use voice commands 33
Use quick settings 34
Wake or put screen to sleep 36
Adjust volume 37
Turn torch on and off 39
Work with text 40
Use onscreen keyboard 40
Adjust keyboard vibrations 41
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Cut, copy, paste text 42
Use voice typing 43
Fill in forms automatically 43
Get turn-by-turn directions 44
Take screenshots 44
Personalise your phone 46
Home screen 46
Change wallpaper 46
Customise your Favourites tray 46
Add widgets, shortcuts or folders 47
Remove widgets, shortcuts or folders 50
Use Time and weather widget 50
Remake your home screen with launchers 52
Lock screen 53
Use a screen saver 53
Set screen lock 54
Add message to lock screen 56
Sounds 57
Set ringtones 57
Avoid interruptions with Do not disturb 58
Silence power-on sound 60
Stop phone from speaking 61
Turn off charging sounds 61
Apps 62
About your apps 62
Use two apps at once 66
Manage your apps 68
Install or update apps 68
Manage or delete apps 70
Protect against harmful apps 72
Pin your screen 73
Search and web browser 75
Search the web 75
Search your phone 77
Use camera to scan and search 78
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Browse websites 79
Text messaging 81
About text and multimedia messages 81
Read, send, manage text messages 82
Add attachments 84
Save attachments from text message 85
Turn group messaging on or off 85
Change default messaging app 86
Control notifications for text messages 86
Change text message reply to incoming calls 86
Get text messages on your computer 87
Email 89
Read, send, manage emails 89
View email attachments 91
Preview inboxes from the Home screen 91
Add email signature 92
Control email notifications 92
Calendar app 93
About the calendar 93
Find calendar events 93
Create and manage events 94
Control notifications for calendar events 95
Clock app 96
Set alarms 96
Use timer or stopwatch 97
Set date and time 98
Moto app 100
About the Moto app 100
Shrink screen for one-handed use 100
Use phone hands-free 101
Preview notifications when screen sleeps 102
Calls, contacts, voicemail 105
Phone calls 105
Answer calls 105
Make calls 106
During a call 108
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Make video calls 109
Make conference calls 109
Block calls and SMS 109
Turn on call waiting 111
View and delete call history 112
Contacts 114
Add contacts 114
Edit or delete contacts 115
Star your favourite contacts 116
Sort contacts 116
Share contacts 117
Voicemail 119
Use voicemail 119
Send all calls from contact to voicemail 120
Music 121
Listen to the radio 121
Listen to music 122
Transfer music files 124
Connect a MIDI device 125
Battery 126
Charge phone 126
Extend battery life 126
Use Battery Saver mode 128
Storage 129
About storage options 129
Manage phone storage 129
Manage SD card 131
Find downloaded files 132
Recover recently deleted files 132
Upload music to cloud 133
Upload photos and videos 133
Scan documents and make copies 134
Network and Internet 136
Connect with Wi-Fi 136
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Use Aeroplane mode 137
Control data usage 137
Share your internet connection 139
Connect to VPNs 142
Connected devices 143
Connect with Bluetooth™ 143
Tap & pay with NFC 145
Share or receive with NFC 146
Cast your screen to TV 147
Transfer files between phone and computer (USB) 148
Print from your phone 149
About wireless sharing 151
Other settings 154
Apps & notifications 154
Change app settings 154
Manage notifications 155
Display 158
Stop automatic rotation 158
Adjust screen colours at night 158
Adjust screen brightness 159
Change font and display size 159
Change background colour 159
Change screen timeout 159
Security & location 161
About security 161
Protect against harmful apps 162
Set up lost phone features 162
Lock and unlock phone 163
Set screen lock 163
Unlock with trusted devices 165
Unlock with your face 166
Unlock at trusted places 167
Keep phone unlocked while it's on you 168
Unlock with voice commands 169
Use fingerprint security 170
Use location services 172
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Lock SIM card 173
Accounts 174
Add or remove accounts 174
Sync accounts and apps 175
Manage your personal information 176
System 178
Set up emergency information 178
Record your IMEI number 178
Find legal and product information 178
Use multiple languages 179
Users and guests 180
Share your phone 180
Add, modify and remove users 181
Add or delete a guest 182
Fix a problem 183
Hardware issues 183
Phone is slow or unstable 183
Phone feels warm or hot 183
Phone won't turn on 184
Phone restarts or crashes 185
Screen is frozen or won't respond 186
Call and SIM issues 187
Problems making/receiving calls 187
Problems during calls 189
Battery issues 193
Charging problems 193
Battery drains too fast 193
Bluetooth, Wi-Fi, USB issues 195
Bluetooth problems 195
Wi-Fi problems 197
Can't transfer files or connect to computer 198
Account and sign-in issues 200
Forgot the unlock code 200
Can't sign in to Google 200
Account sync issues 200
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App issues 202
App or widget problems 202
Messaging problems 203
Camera problems 205
Maintenance procedures 207
Update Android software 207
Reset Wi-Fi, mobile data and Bluetooth 207
Reset phone 208
See more help 210
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Insert and remove SIM and SD cards
Replace SIM or SD card
1. If you are removing an SD card, unmount it first ( Settings > Storage).
2. Insert the tool into the hole in the tray and gently push to pop it out.
3. Insert or remove the cards as needed.
To use an SD card:
To use two SIM cards (dual-SIM models only):
4. Push the tray back into the phone.
Set up phone 1