Motorola Motog 7 Plus User manual

User Guide

© 2021 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Manufactured with Dolby technologies under license from Dolby Laboratories. Dolby, Dolby Audio, and the
double-D symbol are trademarks of Dolby Laboratories. All other product or service names are the property
of their respective owners.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 2
Copy data from old phone 4
Manage dual SIMs 6
Set up voicemail 7
Set up email 8
Prepare for emergencies 9
Make it yours 10
Learn the basics 12
About your home screen 12
About your lock screen 13
New to Android? 15
If this is your first smartphone 15
If you had an iPhone 16
About your Google account 17
Status bar icons 18
Phone terms you should know 22
Get around on your phone 24
Learn gestures 24
Use navigation bar 25
Use quick settings 26
Turn screen off and on 28
Adjust volumes 29
Frequently used tools 31
Turn flashlight on and off 31
Take screenshots 31
Control phone with your voice 32
Get directions to a location 33
Use Time and Weather widget 34
Manage time spent on your phone 35
Work with text 39
Use onscreen keyboard 39
Cut, copy, paste text 40
Use voice typing 41
Fill in forms automatically 41
Personalize your phone 43
Home screen 43
Change wallpaper 43
Moto G7 Plus iii

Customize your Favorites tray 43
Add widgets, shortcuts, or folders 44
Remove widgets, shortcuts, or folders 46
Remake your home screen with launchers 46
Lock screen 48
Use a screen saver 48
Sounds 49
Set ringtones 49
Enhance sound 50
Avoid interruptions with Do Not Disturb 51
Stop phone from speaking 54
Other sound settings 55
Silence “Hello Moto” during power up 55
Turn off charging sounds 55
Apps 56
About your apps 56
View two apps on screen 60
View notifications 61
Manage your apps 64
Install or update apps 64
Manage or delete apps 66
Protect against harmful apps 68
Search and browse 70
Search the web 70
Search your phone 72
Browse websites 73
Text messaging 75
About text and multimedia messages 75
Read, send, manage text messages 75
Add attachments 78
Save attachments from text message 78
Turn group messaging on or off 79
Change default messaging app 79
Control notifications for text messages 79
Change text message reply to incoming calls 80
Get text messages on your computer 80
Email 82
Read, send, manage emails 82
View email attachments 83
Preview inboxes from home screen 84
Add email signature 84
Moto G7 Plus iv

Control email notifications 84
Calendar app 86
About the calendar 86
Find calendar events 86
Create and manage events 87
Control notifications for calendar events 88
Clock app 89
Set alarms 89
Use timer or stopwatch 89
Set date and time 91
Moto app 92
About the Moto app 92
Shrink screen for one-handed use 92
Use phone hands-free 93
Preview notifications when screen sleeps 94
Photos app 96
Share photos and videos 96
Upload photos and videos 96
Calls, contacts, voicemail 98
Phone calls 98
Answer calls 98
Make calls 99
During a call 100
Make video calls 101
Make conference calls 102
Block calls and texts 102
Turn call waiting on and off 104
View and delete call history 104
Make emergency call from locked phone 106
Contacts 107
Add contacts 107
Edit or delete contacts 108
Star your favorite contacts 109
Sort contacts 109
Share contacts 110
Voicemail 112
Use voicemail 112
Send all calls from contact to voicemail 113
Music 114
Listen to radio 114
Moto G7 Plus v

Listen to music 115
Transfer Play Music library to YT Music 116
Transfer music files 116
Connect a MIDI device 117
Battery 118
Charge phone 118
Extend battery life 118
Use Battery Saver mode 119
Show battery percentage in status bar 120
Storage 121
About storage options 121
Manage phone storage 121
Manage SD card 122
Find downloaded files 123
Recover recently deleted files 124
Upload music to cloud 124
Upload photos and videos 124
Scan documents and make copies 125
Network and internet 127
Connect to Wi‑Fi networks 127
Use Airplane mode 128
Control data usage 128
Share your internet connection 130
Connect to VPNs 132
Connected devices 133
Connect with Bluetooth™ 133
Connect with Wi-Fi Direct 135
Tap & pay with NFC 135
Share or receive with NFC 136
Cast screen or media to TV 137
Transfer files between phone and computer (USB) 139
Print from your phone 140
About wireless sharing 141
Other settings 144
Apps & notifications 144
Change app settings 144
Choose how apps notify you 145
Display 148
Adjust screen brightness 148
Adjust screen colors at night 148
Use Device theme 148
Moto G7 Plus vi

Change screen timeout 149
Stop automatic rotation 149
Choose color mode 150
Change font and display size 150
Security & location 151
About security 151
Protect against harmful apps 152
Be ready to find a lost phone 152
Lock and unlock phone 153
Set screen lock 153
Adjust lock options 154
Unlock with trusted devices 155
Unlock with your face 156
Unlock at trusted places 157
Keep phone unlocked while it's on you 158
Unlock with voice commands 158
Use fingerprint security 159
Set lock screen preferences 161
Use location services 162
Pin your screen 164
Lock SIM card 164
Accounts 166
Add or remove accounts 166
Change name & info in your Google account 167
Sync apps with your Google account 167
Control what info Google collects 168
Accessibility 170
Visual assistance 170
Hearing assistance 172
Dexterity assistance 173
Use accessibility shortcuts 174
System 176
Record your IMEI number 176
Find legal and product information 176
Languages & input 177
Customize the keyboard 177
Use multiple languages 178
Customize Power button gesture 179
Back up phone 179
Users and guests 181
Share your phone 181
Moto G7 Plus vii

Add, modify, remove users 182
Add or delete guest 183
Fix a problem 184
Hardware issues 184
Phone is slow or unstable 184
Phone feels warm or hot 184
Phone won't turn on 185
Phone restarts or crashes 185
Screen is frozen or won't respond 186
Screen displays wrong colors 186
SD card problems 187
Call and SIM issues 190
Problems making/receiving calls 190
Problems during calls 192
Battery issues 194
Charging problems 194
Battery drains too fast 194
Bluetooth, Wi-Fi, USB issues 196
Bluetooth problems 196
Wi-Fi problems 198
Can't transfer files or connect to computer 199
Account and sign-in issues 201
Forgot unlock code 201
Can't sign in to Google 201
Account sync issues 201
App issues 203
App or widget problems 203
Camera problems 204
Messaging problems 205
Gmail problems 207
Play Store problems 207
Maintenance procedures 208
Update Android software 208
Reset Wi-Fi, cellular data, and Bluetooth 208
Reset phone 209
Get more help 210
Moto G7 Plus viii

About your hardware
Hardware diagram
1. Earpiece/speaker
2. Front camera
3. Microphone
4. Tray for SIM and SD card
5. Proximity and ambient light sensors
6. Volume up/down button
7. Power button
Set up phone 1

1. Back cameras
2. LED flash
3. Fingerprint sensor
4. Microphone
5. Speaker grill
6. USB-C port for charging, transferring files, sharing connection with tethered devices.
7. Headset jack
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Insert and remove SIM and SD cards
About the SD card
Your phone supports an optional microSD card up to 512 GB.
Set up phone 2