Motorola One HYPER User manual

User Guide

© 2019 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks
of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and
other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. Manufactured under
license from Dolby Laboratories. Dolby, Dolby Atmos, and the double-D symbol are trademarks of Dolby
Laboratories. All other product or service names are the property of their respective owners.
Certain features, services and applications are network dependent and may not be available in all areas; additional
terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help content,
are based upon the latest available information and believed to be accurate at the time of release. Motorola
reserves the right to change or modify any information or specifications without notice or obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
Hardware diagram 1
Insert and remove SIM and SD cards 2
Manage dual SIMs 4
Add or remove accounts 5
Set up voicemail 6
Set up email 6
Make it yours 7
Accessibility settings 9
Visual assistance 9
Hearing assistance 11
Dexterity assistance 11
Use accessibility shortcuts 12
Learn the basics 14
About your home screen 14
About your lock screen 15
New to Android? 16
If this is your first smartphone 16
If you had an iPhone 17
About your Google account 18
Status bar icons 19
Phone terms you should know 23
Get around 25
Learn gestures 25
Move between apps and screens 26
Use quick settings 27
Wake or put screen to sleep 29
Adjust volume 29
Frequently used tools 31
Turn flashlight on and off 31
Take screenshots 31
Use voice commands 32
Get turn-by-turn directions 33
Use Time and Weather widget 33
Manage time spent on your phone 35
Work with text 37
Use onscreen keyboard 37
Cut, copy, paste text 38
Use voice typing 39
Fill in forms automatically 39
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Personalize your phone 40
Home screen 40
Change wallpaper 40
Customize your Favorites tray 40
Add widgets, shortcuts, or folders 40
Remove widgets, shortcuts, or folders 42
Remake your home screen with launchers 42
Lock screen 43
Use a screen saver 43
Set screen lock 44
Add message to lock screen 45
Sounds 46
Set ringtones 46
Avoid interruptions with Do Not Disturb 47
Stop phone from speaking 50
Silence power on sound 50
Turn off charging sounds 50
Apps 51
About your apps 51
Use two apps at once 55
View notifications 55
Manage your apps 57
Install or update apps 57
Manage or delete apps 59
Protect against harmful apps 61
Pin your screen 61
Search and web browser 63
Search the web 63
Search your phone 64
Browse websites 65
Text messaging 67
About text and multimedia messages 67
Read, send, manage text messages 67
Add attachments 69
Save attachments from text message 70
Turn group messaging on or off 70
Change default messaging app 71
Control notifications for text messages 71
Change text message reply to incoming calls 71
Get text messages on your computer 72
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Email 73
Read, send, manage emails 73
View email attachments 74
Preview inboxes from home screen 75
Add email signature 75
Control email notifications 75
Calendar app 77
About the calendar 77
Find calendar events 77
Create and manage events 78
Control notifications for calendar events 78
Clock app 80
Set alarms 80
Use timer or stopwatch 80
Set date and time 81
Moto app 83
About the Moto app 83
Shrink screen for one-handed use 83
Preview notifications when screen sleeps 83
Photos app 85
Share photos and videos 85
Upload photos and videos 85
Calls, contacts, voicemail 87
Phone calls 87
Answer calls 87
Make calls 88
During a call 89
Make video calls 90
Make conference calls 90
Block calls and SMS 91
Turn on call waiting 92
View and delete call history 92
Contacts 94
Add contacts 94
Edit or delete contacts 95
Star your favorite contacts 96
Sort contacts 96
Share contacts 97
Voicemail 98
Use voicemail 98
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Send all calls from contact to voicemail 99
Music 100
Listen to music 100
Transfer music files 101
Connect a MIDI device 101
Battery 103
Charge phone 103
Extend battery life 103
Use Battery Saver mode 104
Storage 106
About storage options 106
Manage phone storage 106
Manage SD card 107
Find downloaded files 108
Recover recently deleted files 109
Upload music to cloud 109
Upload photos and videos 110
Scan documents and make copies 110
Network and internet 112
Connect to Wi‑Fi networks 112
Use Airplane mode 113
Control data usage 113
Share your internet connection 115
Connect to VPNs 117
Connected devices 118
Connect with Bluetooth™ 118
Connect with Wi-Fi Direct 119
Tap & pay with NFC 120
Share or receive with NFC 120
Cast screen or media to TV 121
Transfer files between phone and computer (USB) 123
Print from your phone 124
About wireless sharing 125
Other settings 128
Apps & notifications 128
Change app settings 128
Choose how apps notify you 129
Turn emergency alerts off/on 132
Display 133
Stop automatic rotation 133
Choose color mode 133
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Adjust screen brightness 133
Change font and display size 134
Change theme 134
Change screen timeout 134
Location 135
Use location services 135
Security 136
About security 136
Protect against harmful apps 136
Set up lost phone features 137
Lock and unlock phone 138
Set screen lock 138
Unlock with trusted devices 139
Unlock at trusted places 140
Keep phone unlocked while it's on you 141
Unlock with voice commands 141
Use fingerprint security 142
Lock SIM card 144
Accounts 146
Add or remove accounts 146
Sync accounts and apps 147
Manage information in your Google account 148
System 149
Customize the keyboard 149
Use multiple languages 150
Users and guests 152
Share your phone 152
Add, modify, remove users 153
Add or delete guest 154
About phone 155
Set up emergency information 155
Record your IMEI number 155
Find legal and product information 155
Fix a problem 156
Hardware issues 156
Phone is slow or unstable 156
Phone feels warm or hot 156
Phone won't turn on 157
Phone restarts or crashes 157
Screen is frozen or won't respond 158
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SD card problems 158
Call and SIM issues 161
Problems making/receiving calls 161
Problems during calls 162
Battery issues 165
Charging problems 165
Battery drains too fast 165
Bluetooth, Wi-Fi, USB issues 166
Bluetooth problems 166
Wi-Fi problems 168
Can't transfer files or connect to computer 169
Account and sign-in issues 170
Forgot unlock code 170
Can't sign in to Google 170
Account sync issues 170
App issues 172
App or widget problems 172
Messaging problems 173
Camera problems 174
Maintenance procedures 177
Update Android software 177
Reset Wi-Fi, cellular data, and Bluetooth 177
Reset phone 178
Get more help 179
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Hardware diagram
1. Tray for SIM and SD card
2. Headset jack
3. Microphone
4. Earpiece
5. Pop-up front camera (To learn more, read help in Camera app.) Touch in quick settings to open the
camera. It closes when you leave the selfie viewfinder.
6. Volume up/down button
7. Power button
Set up phone 1

1. Laser autofocus sensor
2. LED flash
3. Ultra-wide camera (To learn more, read help in Camera app.)
4. Main camera
5. Fingerprint sensor and LED notification light, which you can customize
6. USB-C port for charging, transferring files, sharing connection with tethered devices.
7. Microphone
8. Speaker grill
Insert and remove SIM and SD cards
About the SD card
Your phone supports a microSD card up to 1 TB microSD.
A Class 2, 4, or 6 card is sufficient.
Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's portable, you
can easily swap the card and its content between devices. After you insert the card, be sure to update settings
within media apps, like Camera and YT Music, so they use the card to store content you create or download.
You cannot store apps on the SD card because it is portable storage.
Replace SIM or SD card
1. If you are removing an SD card, unmount it first (Settings > Storage).
Set up phone 2

2. Insert the tool into the hole in the tray and gently push to pop it out.
3. Insert or remove the cards as needed.
To use an SD card:
To use two SIM cards (dual-SIM models only):
4. Push the tray back into the phone.
Fix a problem
If you’re having problems, try these troubleshooting steps:
•SIM card
•SD card
Set up phone 3

Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•You see at the top of the home screen. If you see , troubleshoot the issue.
•Both SIMs can make and receive calls and text messages.
•Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up SIM profile
Set SIM options based on how you expect to use the cards:
1. Go to Settings > Network & internet > SIM cards.
2. Select the option that best meets your needs:
•Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is also
based on your contact's carrier.
•Personal and Work: Use one SIM for personal and the other for work-related voice calls.
•Manual: Choose which SIM to use for voice calls, for data, and for SMS.
3. Follow onscreen instructions to complete setup.
Change SIM profile
1. Go to Settings > Network & internet > SIM cards.
2. Touch Dual SIM usage profile.
3. Select a different profile and touch CHANGE PROFILE.
4. Select a new profile.
5. Follow onscreen instructions to complete setup.
To keep the same profile but adjust options for data, SMS, voice calls, video calls, or contacts:
1. Go to Settings > Network & internet > SIM cards.
2. Touch each preferred SIM and contact option to change.
This information applies only to phones that support dual SIM cards and have both cards inserted.
Change SIM name, color, ringtone
When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone. The SIM
name shows your carrier and, if you're using the Personal and Work profile, shows which it’s assigned to, but you
can rename it. You can also change SIM icon color to make them easy to differentiate.
1. Go to Settings > Network & internet > SIM cards.
2. Touch the SIM to change.
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3. Change settings as needed.
Add or remove accounts
Add Google account
When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one
up now so you can download apps from Play Store, get a customized information feed, and take full advantage of
the Calendar, Gmail, and other apps included with your account.
To add a Google account:
1. Go to Settings.
2. Touch Accounts > Add account.
3. Touch Google and follow the onscreen instructions to add an existing account or to create a new one.
4. Once the account is added, Calendar, Contacts, and other account features and apps are updated with
information from that account. You can review and change what syncs with your phone for that account.
Tip: Keep your apps up-to-date. To see if newer versions of the apps associated with your Google account are
available, open the Play Store app and touch > My apps & games.
Add non-Google account
Non-Google accounts are automatically added when you:
•Set up corporate email
•Set up personal email for non-Gmail addresses
•Install apps that require a username/password to log in, such as messaging, shopping, or streaming content
To review these accounts or add another:
1. Go to Settings.
2. Touch Accounts > Add account.
3. Touch the type of account to add and follow the onscreen instructions.
If you don't see the type of account you want to add, install the related app from Play Store, then sign into your
account through the app.
4. Once the account is added, account-related features and apps are updated with information from that account.
To review and change what syncs with your phone, touch the account type, then account name.
Remove account
If you remove an account, information you synced will be removed from your phone, but it is not deleted from your
account.
To remove other accounts:
1. Go to Settings > Accounts.
2. Touch the account name.
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3. Touch Remove account.
Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device
admin apps and turn off the app for the account, then try to remove it again.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. Touch Advanced Settings.
4. Change any of the options:
•To change voicemail service from your provider to another voicemail service or app, touch Service.
•To change the number dialed to access voicemail, touch Setup.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already set up.
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•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an address
that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar events,
and contacts with the Microsoft Exchange server. Before you start, you'll need the following information from your
company's IT department:
•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add another
account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other information from your
company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
To open each inbox with one touch from your home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your home screen.
Make it yours
Now that you're up and running (battery charged, contacts imported, accounts added), it's time for fun:
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•Set the wallpaper.
•Assign ringtones or photos to friends you call.
•Find some games.
•Play some music.
•Start taking and sharing those selfies.
To protect your phone, be sure to:
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you ever lose your phone, set up Find My Device and record your IMEI number.
You'll probably also want to:
•Set up your Bluetooth and Wi-Fi connections.
•If you use multiple languages, set them up so they appear on your keyboard.
•Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be
interrupted.
Find your phone number
1. Go to Settings.
2. Touch About phone > Phone number.
Set up phone 8

Visual assistance
Adjust colors if you’re color blind
1. Go to Settings > Accessibility.
2. Touch Color correction and turn Use color correction on .
3. Touch Correction mode and choose an option.
How you see colors Option to choose
It’s difficult to tell violet from blue. Yellow and green appear redder. Deuteranomaly (red-green)
Colors aren’t bright. Red, orange, and yellow appear greener. Protanomaly (red-green)
It’s difficult to tell yellow and red from pink. Blue appears greener. Tritanomaly (blue-yellow)
Color correction is an experimental feature and might not work correctly everywhere on your phone.
Use magnification gestures and icon
You can magnify the screen by triple tapping it or by touching by the navigation buttons.
To enable these gestures and add the icon:
1. Go to Settings > Accessibility > Magnification.
2. Adjust settings as needed:
•To use gestures to zoom in and out, touch Magnify with triple-tap and turn it on .
•To add , touch Magnify with button and turn it on .
Then, use these gestures:
•To zoom in/out, touch or triple-tap the screen, then touch the area of the screen to magnify.
•To zoom temporarily, touch , then touch & hold anywhere on the screen. Drag to move around the screen,
then lift your finger to zoom out.
•To scroll while zoomed in, swipe the screen up or down with one finger.
•To move the screen around, drag it with two fingers.
•To adjust the zoom, pinch fingers together or apart.
You can't zoom in on the keyboard or the buttons.
Tip: You can also adjust font and display size.
Set up phone : Accessibility settings 9

Turn touch sounds on/off
1. Go to Settings > Sound & lights > Advanced.
2. Do any of the following:
•To hear a tone when you dial a number, turn on Dial pad tones.
•To hear a click when you lock or unlock the screen, turn on Screen locking sounds.
•To hear a click when you touch something on the screen, turn on Touch sounds.
•To feel a vibration when you type on the keyboard, turn on Touch vibration.
If you don't want any of these sounds, just turn them off .
Hear notification sounds
You can assign a ringtone for notifications from specific apps.
You can also control sounds used to notify you of other events:
1. Go to Settings > Sound & lights > Advanced.
2. To hear when your phone begins charging and reaches a full charge, turn Charging sounds and vibration on
.
Use TalkBack to read screens
Hear descriptions of everything you touch.
Enable TalkBack
1. Go to Settings > Accessibility.
2. Touch TalkBack and turn Use service on .
3. Touch Settings and set the options you want.
When TalkBack is on
•Touch an item. Your phone speaks the name.
•Start typing. Your phone speaks each number or letter.
•Drag status bar down. Your phone speaks all of the notifications.
•Open a message, file, or book. Your phone reads the text out loud.
Change readout volume
•Press a Volume button to open volume settings, then use the slider to adjust the level.
•Or, during voice readout, repeatedly press a Volume button.
Stop readout
To pause or resume readout, press & hold both the Volume Up and Down buttons at the same time for three
seconds, until you hear confirmation that TalkBack is on or off. You can change the accessibility feature associated
with this shortcut.
Or, turn TalkBack off:
Set up phone : Accessibility settings 10

1. Go to Settings > Accessibility.
2. Touch TalkBack and turn Use service off .
More assistance
You can also:
•Use voice commands
•Dictate text for messages
Hearing assistance
Turn on video captions
1. Go to Settings > Accessibility.
2. Touch Caption preferences and turn Use captions on .
3. Specify options (language, text size, and style) for closed captioning.
Set up TTY device
Not all carriers support this feature.
For text-based communication, you can use text messaging and email.
If you prefer to connect to a TTY device:
1. Touch .
2. Touch > Settings > Accessibility > TTY mode.
3. Select a mode:
•TTY Full: Type and read text on your TTY device.
•TTY HCO: Type text on your TTY and listen to voice replies on your phone.
•TTY VCO: Speak into your phone and read text replies on your TTY.
4. Connect your phone and TTY with the audio cord that came with your TTY.
Dexterity assistance
External switch or keyboard
If you’re unable to use a touchscreen, Switch Access lets you control the phone using external switches or
keyboard keys to select items, scroll, enter text, and more.
To use Switch Access, you must have one of the following:
•An external switch. USB or Bluetooth switch devices send keystroke signals to your phone.
Set up phone : Accessibility settings 11

•An external keyboard. Standard USB or Bluetooth keyboards can work as switch devices by assigning one
or more keys to actions.
Connect the external device to your phone using the manufacturer’s instructions. Learn more about connecting
with Bluetooth.
Set up Switch Access
1. Go to Settings > Accessibility.
2. Touch Switch Access.
3. Turn Use service on .
4. Follow onscreen instructions to select:
•Number of switches
•Scanning options
•Switch assignments
To adjust Switch Access later:
1. Go to Settings > Accessibility.
2. Touch Switch Access > Settings.
3. Adjust options.
Use Switch Access
•To start scanning and highlighting items on the screen, press the assigned switch or key.
•To select a highlighted item, press the assigned switch or key, then press the switch or key assigned to select
options.
Change time to take action
If you need more time to respond to a notification or messages that are visible only temporarily, you can adjust the
time before they disappear:
1. Go to Settings > Accessibility.
2. Touch Time to take action.
3. Choose your preferred timeout.
Note: Not all apps support this setting.
Use accessibility shortcuts
Use accessibility menu
Get quick access to an accessibility menu that gives you better control of your phone.
To add the icon:
Set up phone : Accessibility settings 12