Motorola XT2155 User manual

User Guide

© 2021 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
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Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 2
Copy data from old phone 4
Manage dual SIMs 6
Set up voicemail 7
Set up email 7
Prepare for emergencies 9
Make it yours 10
Learn the basics 11
About your home screen 11
About your lock screen 12
New to Android? 13
If this is your first smartphone 13
If you had an iPhone 14
About your Google account 15
Status bar icons 16
Phone terms you should know 20
Get around on your phone 22
Learn gestures 22
Move between apps and screens 23
Use quick settings 24
Turn screen off and on 27
Adjust volumes 27
Frequently used tools 29
Turn flashlight on and off 29
Control phone with your voice 29
Get directions to a location 29
Use clock and weather widget 30
Manage time spent on your phone 32
Work with text 34
Use onscreen keyboard 34
Cut, copy, paste text 35
Use voice typing 36
Fill in forms automatically 36
Personalize your phone 37
Home screen 37
Change wallpaper 37
Customize your Favorites tray 37
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Add shortcuts or folders 37
Remove shortcuts or folders 38
Remake your home screen with launchers 38
Lock screen 40
Use a screen saver 40
Sounds 41
Set ringtones 41
Avoid interruptions with Do Not Disturb 42
Stop phone from speaking 44
Other sound settings 46
Silence “Hello Moto” during power up 46
Turn off charging sounds 46
Apps 47
About your apps 47
View notifications 51
Manage your apps 53
Install or update apps 53
Manage or delete apps 55
Protect against harmful apps 57
Search and browse 58
Search the web 58
Search your phone 59
Browse websites 60
Text messaging 62
About text and multimedia messages 62
Read, send, manage text messages 62
Add attachments 64
Save attachments from text message 65
Turn group messaging on or off 65
Change default messaging app 65
Control notifications for text messages 66
Change text message reply to incoming calls 66
Email 67
Read, send, manage emails 67
View email attachments 68
Add email signature 69
Control email notifications 69
Calendar app 70
About the calendar 70
Find calendar events 70
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Create and manage events 71
Control notifications for calendar events 71
Clock app 73
Set alarms 73
Use timer or stopwatch 73
Set date and time 74
Calls, contacts, voicemail 76
Phone calls 76
Answer calls 76
Make calls 77
During a call 78
Make video calls 79
Make conference calls 80
Block calls and texts 80
Turn call waiting on and off 81
View and delete call history 82
Make emergency call from locked phone 83
Contacts 84
Add contacts 84
Edit or delete contacts 85
Star your favorite contacts 86
Sort contacts 86
Share contacts 87
Voicemail 88
Use voicemail 88
Send all calls from contact to voicemail 89
Photos and videos 90
Take photos 90
Take screenshots 92
Record videos 92
Record your screen 93
Adjust photography settings 94
Adjust other camera settings 96
Delete photos and videos 97
Edit photos and videos 97
Find, share, upload 98
Find photos and videos 98
Share photos and videos 99
About wireless sharing 99
Upload photos and videos 101
Music 103
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Listen to radio 103
Listen to music 104
Transfer music files 104
Connect a MIDI device 105
Battery 107
Charge phone 107
Extend battery life 107
Use battery saving modes 108
Show battery percentage in status bar 109
Storage 110
About storage options 110
Manage phone storage 110
Manage SD card 111
Find downloaded files 113
Recover recently deleted files 114
Upload music to cloud 114
Scan documents and make copies 115
Network and internet 116
Connect to Wi‑Fi networks 116
Use Airplane mode 117
Control data usage 117
Share your internet connection 119
Connect to VPNs 122
Connected devices 123
Connect with Bluetooth 123
Connect with Wi-Fi Direct 125
Cast screen or media to TV 125
Share files and links with nearby Android phones 127
Transfer files between phone and computer (USB) 128
Print from your phone 130
Other settings 131
Apps & notifications 131
Change app settings 131
Choose how apps notify you 132
Display 135
Adjust screen brightness 135
Use Dark theme 135
Adjust screen colors at night 135
Change screen timeout 136
Stop automatic rotation 136
Choose color mode 137
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Change font and display size 137
Set lock screen preferences 137
Location 139
Use location services 139
Security 141
About security 141
Protect against harmful apps 142
Be ready to find a lost phone 142
Lock and unlock phone 143
Set screen lock 143
Adjust lock options 144
Unlock with trusted devices 145
Unlock at trusted places 146
Keep phone unlocked while it's on you 147
Use fingerprint security 147
Pin an app screen 149
Accounts 150
Add or remove accounts 150
Change name & info in your Google account 151
Sync apps with your Google account 151
Control what info Google collects 152
Accessibility 154
Visual assistance 154
Hearing assistance 156
Use accessibility shortcuts 157
System 158
Languages & input 158
Customize the keyboard 158
Use multiple languages 159
Gestures 161
Open camera with Power button 161
Change System navigation 161
Swipe fingerprint for notifications 161
Turn flashlight on and off 161
Flip to silence 162
Prevent accidental touches 162
Back up phone 162
About phone 164
Record your IMEI number 164
Find legal and product information 164
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Fix a problem 165
Hardware issues 165
Phone is slow or unstable 165
Phone feels warm or hot 165
Phone won't turn on 166
Phone restarts or crashes 166
Screen is frozen or won't respond 167
Screen displays wrong colors 168
SD card problems 168
Call and SIM issues 171
Problems making/receiving calls 171
Problems during calls 172
Battery issues 175
Charging problems 175
Battery drains too fast 175
Bluetooth, Wi-Fi, USB issues 177
Bluetooth problems 177
Wi-Fi problems 179
Can't transfer files or connect to computer 180
Account and sign-in issues 182
Forgot unlock code 182
Can't sign in to Google 182
Account sync issues 182
App issues 184
App problems 184
Camera problems 185
Messaging problems 186
Gmail problems 188
Play Store problems 188
Maintenance procedures 189
Update Android software 189
Reset Wi-Fi, cellular data, and Bluetooth 189
Reset phone 190
Get more help 191
Regulatorio (México) 191
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About your hardware
Hardware diagram
1. Tray for SIM and SD card
2. Proximity sensor
3. Earpiece
4. Front camera
5. Headset jack
6. Google Assistant button
7. Volume up/down button
8. Power button
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1. LED flash
2. Main camera
3. Depth camera
4. Fingerprint sensor
5. Microphone
6. USB-C port for charging, transferring files, sharing connection with tethered devices.
7. Speaker
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Insert and remove SIM and SD cards
About the SD card
Your phone supports an optional microSD card up to 1 TB.
The type to buy depends on how you'll format the card:
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•Portable storage (can use card in different devices): A Class 2, 4, or 6 card is sufficient.
•Internal storage (card used only by phone): Use a high speed card such as UHS-1 type for best
performance. Class 2, 4, or 6 cards are slower than your phone’s internal storage, so using them for
internal storage would slow your phone's performance.
Learn more about the differences between portable storage and internal storage.
Insert or replace cards
1. If you are removing an SD card, unmount it first.
2. Insert the tool into the hole in the tray and gently push to pop it out.
3. Insert or remove the cards as needed.
To use an SD card and a SIM card:
Or, to use two SIM cards (dual-SIM models only):
To see if your phone supports dual SIMs, go to Settings > About phone > SIM Status. If you see SIM
Slot 1 and SIM Slot 2, then your phone supports dual SIMs.
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4. Push the tray back into the phone.
5. If you inserted an SD card, format it now.
If you inserted two SIMs, you'll receive a notification to set them up. Swipe the notification down and touch
it to manage dual SIMs. If you see , troubleshoot the issue.
Note: If you need to activate a SIM, contact your carrier.
Fix a problem
Select a problem to see troubleshooting steps.
SIM card
SIM not recognized
Can’t make calls
Can't answer calls
SD card
Phone doesn't recognize card
Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Gallery.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
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2. To ensure you don’t miss any messages or calls:
a. Turn off iMessage. (Settings > Messages > off. Or, if your SIM has been removed, deregister
your phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
3. Download the Google Go Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Accounts > Add
account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
6. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos, and videos
•Google accounts
•Contacts stored on your phone or SIM card
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•Text messages
•Multimedia attachments in messages
•Most phone settings
•Wallpaper
•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
2. Open the Contacts app.
3. Touch > Settings > Import, then select the SIM and touch OK.
4. If you have multiple Google accounts, choose the account where you want to save them.
Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•You see at the top of the home screen. If you see , troubleshoot the issue.
•Both SIMs can make and receive calls and text messages.
•Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up SIMs
You can specify which SIM to use for mobile data, calls, and text messages:
1. Go to Settings > Network & internet > SIM cards.
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2. Select options:
•Touch Cellular data and select a SIM.
•Touch Allow calls and either assign a SIM or touch Ask every time.
•Touch SMS and select a SIM.
You can also touch & hold in quick settings to switch between SIMs for mobile data.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. If you have dual SIMS, touch the SIM for the account to change.
4. Touch Advanced Settings.
5. Change any of the options:
•To change voicemail service from your provider to another voicemail service or app, touch Service.
•To change the number dialed to access voicemail, touch Setup.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
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•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
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Prepare for emergencies
Set up emergency information
You can set up emergency information for first responders or others to view from your lock screen, such as
your emergency contact and medical information (blood type, allergies).
To set up your emergency information:
1. Go to Settings > About phone.
2. Touch Emergency information.
3. Set up your information.
Note: Anyone who picks up your phone can see your emergency info without unlocking your phone.
View emergency information
1. From the lock screen:
•Swipe up and touch Emergency below the keypad.
•Or, press and hold the Power button, then touch Emergency.
2. Touch Emergency information twice.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who finds your phone:
1. Go to Settings > Display > Advanced > Lock screen.
2. Touch Add text on lock screen.
3. Type the text to display and touch Save.
Tip: Don't put your mobile number as your contact info unless you can access your voicemail from
another device.
Send your location to emergency services
Not all carriers and countries support this feature.
If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you
haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized
emergency responders to help them locate you.
If ELS is off, your carrier might still send the phone’s location during an emergency call. For more
information, check with your carrier.
To turn ELS on or off:
1. Go to Settings > Location > Advanced.
2. Touch Emergency Location Service.
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3. Turn it on or off .
To learn more about ELS, read Google's help.
Turn emergency alerts off/on
Your phone can receive free alerts to inform you of public safety messages, threats to life and property (like
extreme weather), and other emergencies.
When an emergency alert is sent out, appears in the status bar. Touch the notification to read the alert.
You can turn most alerts off or on and adjust alert notification settings.
Note: Because alerts are intended to save lives, please consider carefully before turning alerts off.
1. Go to Settings.
2. Touch Apps & notifications > Advanced > Emergency alerts.
3. Adjust settings as needed.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like font size, rotation settings, and dark background.
•You can use either the buttons or gestures to move between apps and screens. Choose which
System navigation to use.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do Not Disturb , to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
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About your home screen
You see the home screen when you turn on and unlock your phone or touch .
You can add more pages to the right as needed. To add a page, drag an app shortcut to the edge of the
current page and place it on the new page.
Swipe right or left to move between pages.
Here are the parts of your home screen:
1. Status bar: Displays the time and icons that tell you about your phone's battery and network
connections. Swipe down to see your notifications and quick settings.
2. Widget: Your phone comes with this widget, but isn't intended for other resource-intensive widgets
because it runs Android Go, which is optimized for limited hardware resources. To add widgets, even if
they reduce your phone's performance, install a launcher that supports widgets for Android Go.
3. Shortcut: You can add shortcuts to open apps you use frequently.
5. Favorites tray: Provides one touch access to your most-used apps from any home screen page. You can
customize which apps appear here.
6. Navigation:
takes you back one screen.
returns you to the home screen from any app.
lets you switch between recent apps.
Note: If you don't use these buttons often, they may shrink to dots or fade away, depending on the
current app. To bring them back, touch their location.
7. Folder: Add folders to organize app shortcuts.
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If you want an entirely new look and feel for your home screen, you can use a different launcher. For a less
drastic renovation, just change the wallpaper.
About your lock screen
The lock screen appears when you're using a screen lock and you power on your phone or turn on the
screen.
From the lock screen, you can:
•Make an emergency call.
•View and respond to notifications. Double touch one to open it.
•Open your quick settings. Swipe down from top of screen.
•Start a call. Swipe right.
•Take a photo. Swipe left.
•Go into Lockdown. Temporarily turn off notifications and fingerprint unlocking.
You can customize your lock screen to add a message and control which notifications appear.
Learn the basics 12