Motorola MT7711 User manual

Quick Start
24x8 Cable Modem
Plus AC1900 Router
Plus 2 Phone Lines
MT7711

Packaged with your MT7711
modem/voice/router
Power Cube
Coax Wrench
Ethernet Cable Velcro
®
Cable Organizer
Para una Guía de Inicio Rápido en
español, por favor vaya a
www.motorolanetwork.com/MT7711IR

Let’s get started
If you don’t have cable Internet service, please order that from your
cable service provider.
Now connect your MT7711 as shown on the next panel.
Connecting to a Coax Cable
Soon you’ll need to connect your MT7711 to a “live”
coax cable. Sometimes a cable will already be
available. Sometimes there’s a coax wall jack
available, and you connect to the jack with a coax
cable. Your MT7711 can also share a coax cable
attached to a TV by using a coax splitter.

ON/OFF button
POWER
Connect the supplied
power cube between the
power jack and an
electrical outlet.
PHONE (TEL1-2)
You can connect a
telephone to either of
these 2 telephone jacks.
ETHERNET (LAN 1-4)
You can connect a
computer, HDTV, game
station, or other Ethernet-
capable device to any of
these 4 LAN ports.
RESET
WPS button
COAX
Connect a “live” coax
cable to the modem’s
COAX connector as
discussed above.
(Tighten
the nut so it’s finger tight.
You may want to use the
supplied wrench. Make the
connection snug but not
over-tight.)
Prepare to activate

By now you should have:
 Subscribed to cable Internet service.
 Connected your MT7711.
 Powered up your MT7711. To do this, the On/Off button needs to be
On. Wait for the green online connection light to stop flashing
and remain solidly lit. This may take up to 15 minutes.
You should have a recent cable bill handy because it has your account
number and you’ll probably need that.
If you’re asked for information about the MT7711, you can find this
on the label on the bottom of the MT7711.
Activate
For some service providers, you activate by calling them. Many
service providers including Comcast and Cox prefer that you activate
by opening the Web browser of a computer that’s plugged into one of
the MT7711’s Ethernet ports.
If you don’t have a computer, you can use the Web browser of a Wi-
Fi device such as a smartphone or tablet. In that case you’ll need the
unique Wireless Network Name and Password printed on the bottom
of your MT7711. You’ll use these in setting up your wireless device
to connect to the MT7711. Once you’ve connected, you can open the
browser of that wireless device.

For Comcast XFINITY Users Only:
If the activation page does not appear, please go to
www.xfinity.com/internetsetup for more information and to activate
your modem.
Here is a list of phone numbers for some major cable service
providers
. (Note that this list is subject to change.)
Comcast 1 [phone]
Time Warner 1 [phone]
Bright House 1 [phone]
Suddenlink 1 [phone]
Cable One 1 [phone]
Cox 1 [phone]
RCN 1 [phone]
Once your MT7711 is activated either online or by phone,
your service provider will provision your MT7711 service.
Typically this takes less than 5 minutes, but in some cases
this may take 30 minutes or longer to complete.
Try to browse the Web using a device connected via Ethernet or Wi-
Fi to the MT7711. If browsing works, Congratulations! Your
MT7711 is working.
If your MT7711 is NOT working, see Troubleshooting Tips below.

Configuration Manager
You may not need to use the Configuration Manager. Here are some
reasons for using the Configuration Manager:
 You want to change the wireless router setup. For instance, maybe
you’re replacing a router and want to use your existing Wireless
Network Name and/or Password instead of the unique ones that come
with the MT7711.
 You want to set up special Internet gaming settings.
 You want to set up parental controls including white lists and/or black
lists for certain users and times.
 You want to get performance information about the MT7711 modem
and/or built-in router. This can be helpful in optimizing wireless
performance.
If you need to access the MT7711 Configuration Manager, open your
Web browser. Type http://192.168.0.1 in the address bar and press
the Enter key.
In the login dialog box, type the following User Name and Password
in lower case, then click OK.
User Name: admin
Password: motorola
The status page will appear. If the Status page doesn’t appear, please
see the Troubleshooting Tips below.
For details about the Configuration Manager, please see
www.motorolanetwork.com/MT7711manual
Wireless Router

As noted before, the MT7711 has a unique Wireless Network
Name/SSID and Wireless Security Key/Password printed on the
MT7711’s bottom label. If you don’t change these, you should set up
your wireless devices to work with this SSID and security key.
Note that wireless performance depends on a number of factors.
Please keep these things in mind:
 Where possible, put the MT7711 in a central place so that it’s not too
far away from your other wireless devices.
 Try to avoid interference from other wireless devices such as
Bluetooth headsets and stereos, and 2.4 GHz cordless phones and
base stations. Don’t put the MT7711 close to these interfering
devices.
 Sometimes it helps to change the MT7711 wireless channel frequency
to reduce interference with neighbors’ wireless networks. This is
discussed in the Troubleshooting section of this Quick Start.
Front Panel Lights
During Power up, the lights will blink for about a minute.
LIGHT COLO
R
DESCRIPTION
Green
ON: MT7711 power on
OFF: MT7711 power off, or AC power

Power fail
Downstrea
m
Green
or
Blue
Green Blinking:
Scanning for DS channel
Green ON:
Connected on 1 downstream channel
Blue Blinking:
Negotiating bonded channel(s)
†
Blue ON:
Bonded with 2 or more channels
Upstream
Green
or
Blue
Green Blinking:
Ranging in progress
Green ON:
Connected on 1 channel
Blue Blinking:
Negotiating
bonded channel(s)
†
Blue ON:
Bonded with 2 or more channels
OFF: Upstream not connected
Online Green
Blinking: Trying to go online
ON: Online
OFF: Offline
2.4 GHz
WLAN
Green
Blinking: Data is flowing
ON: Wi-Fi is enabled
OFF: Wi-Fi is not enabled
5 GHz
WLAN
Green
Blinking: Data is flowing
ON: Wi-Fi is enabled
OFF: Wi-Fi is not enabled
WPS
Green
Blinking: WPS is in discovery mode
ON: Light will remain solid after
WPS configuration is successful
TEL1 &
TEL2 Green
Slow Blink: Call in progress, phone off hook
Fast Blink: HD Call in progress, phone off hook
ON:
OFF:
Ready to make or receive a call
Not Ready, phone line not provisioned
Battery Green
Slow Blink: Call in progress, phone off hook
Fast Blink: HD Call in progress, phone off hook
ON:
OFF:
Ready to make or receive a call
Not Ready, phone line not provisioned
AC on, battery good or charging
Battery low or not charging
AC power off, battery working
Battery missing or defective
†
If a blue light blinks continuously, this indicates partial service (at least one
designated channel has not completed bonding). You should still get high Internet
speeds, but your service provider may want to know so they can adjust their network.

Troubleshooting Tips
What if I can’t make an Internet connection right after installation?
 First turn your MT7711 off for at least 8 seconds, then on, to see if
that fixes the problem.
 Check the connections you’ve made to your MT7711. Power and
coax connections are required, and up to 4 Ethernet connections are
optional. Are those connections good?
 Check that the MT7711’s power cube is plugged into a live outlet,
and that the Ethernet cable is connected securely to a computer.
 Make sure that your coax cable is live. You can check that by using it
with a TV.
 Check that you provided the correct setup information to your cable
service provider.
 Contact your cable service provider to make sure they’ve turned on
your Internet service.
What if my MT7711 has been working, then stops working?
 First turn your MT7711 off for at least 8 seconds, then on, to see if
that fixes the problem.
 If the MT7711’s lights don’t come on, check that the modem is
getting power from its power cube and that the MT7711’s power
button is on.
 Check your MT7711 cables.
 Check with your service provider. Sometimes there’s a service outage
or some other service issue.