MSI GeForce RTX 2070 GAMING Z 8G User manual

Troubleshooting guide]
How to fix application errors and system crashes?
When the application or the program crash occurs, it means the issue caused under the OS
environment, the PC boots normally to the Windows. It is recommended to do the hardware
troubleshooting first, check the power connectors and graphics card installation. Then do a cross
testing. If the problem persist, please go with software troubleshooting methods.
Hardware troubleshooting methods
Check the power connectors
Make sure the graphic card is tightly attached to the motherboard PCI-E slot. The 6pin or 8pin
power connector is properly inserted to the graphics card.
(If the graphics card has multiple separate connectors, please load all of them to make sure the
power is fully supplied)

Check graphics card installation
Remove the graphic card and assemble again to make sure the PCIe pins are well-attached to the
motherboard.

Cross testing
Connect the display cable directly to the motherboard, use the integrated CPU graphics to start
up the PC. If the screen remains in black, that means the problem is with the motherboard not the
graphics card./p>
Note: if your PC has no embedded or integrated CPU graphics, try cross-testing with another PC
to confirm the cable/monitor functions/p>
Software troubleshooting

We recommend you to uninstall the current driver before installing the new driver. It is
recommended to install the driver released on MSI official website, which has been running a
full testing to make sure it is fully compatible to our product. Comparing with the chip vendor’s
driver version, the vendor will release the newest version on their website, which can also be
used as an option. Running a Windows Update could also fix the problem.
Note: please uninstall the existing driver before performing a new driver installation process.
Uninstall the existing driver
Download and update MSI official website’s driver version
Download and update the driver from chip vender
Update drivers in Windows 10
Uninstall the existing driver
Method 1: Uninstall the driver with Device Manager
In Windows OS right click [Windows] → Choose [Device Manager]

Click [Device Manager], find out [Display adapters]

Right click the driver, choose [Uninstall device]

Tick [Delete the driver software for this device], click [Uninstall]

Method 2: Uninstall the driver with Apps and Features
Right-click on Windows Start icon > Select [Apps and Features]

Input the chipset vendor like “NVIDIA” or “AMD” to search the driver to uninstall
Download and update MSI official website’s driver version
Go to MSI official website, search your motherboard and download the driver
For example: RTX 2070 GAMING Z 8G, input the product name on the top right search bar,
press [Enter]