Multitech MultiVOIP MVP400 User manual

Standalone Voice/IP Gateway
Model MVP400 and MVP800
H.323 Mode
Quick Start Guide

Quick Start Guide
82088202 Revision C
MultiVOIP400 (Model MVP400) and
MultiVOIP800 (Model MVP800)
This publication may not be reproduced, in whole or in part, without prior
expressed written permission from Multi-Tech Systems, Inc. All rights
reserved. Copyright © 2001, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with
respect to the contents hereof and specifically disclaims any implied
warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this
publication and to make changes from time to time in the content hereof
without obligation of Multi-Tech Systems, Inc. to notify any person or
organization of such revisions or changes.
Record of Revisions
Revision Description
B Manual revised; covers software version 3.45.
(5/15/00)
CManual updated for software version 3.51
(01/15/01) Patents
This Product is covered by the following U.S. Patent Numbers:
6151333, 5757801, 5682386. Other Patents Pending.
TRADEMARK
Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo.
Windows is a registered trademark of Microsoft.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
[phone] or [phone]
Fax [phone]
Tech Support [phone]
Internet Address: http://www.multitech.com

iii
Contents
Introduction ................................................................................... 4
RelatedDocumentation................................................................. 5
Installing Your MultiVOIP............................................................... 6
Installing and Configuring Your MultiVOIP .............................. 6
Deploying the VOIP Network .................................................. 7
Unpacking Your MultiVOIP............................................................ 8
Safety Warnings ............................................................................ 8
Cabling Procedure ........................................................................ 9
E&M Jumper Block Positioning Procedure ............................11
Installing Your MultiVOIP 400/800.............................................. 12
Configuring Your MultiVOIP 400/800........................................... 17
Registering with a Gatekeeper Phone Directory................... 28
Building a Proprietary Phonebook Directory ......................... 34
Configuring Your Slave MultiVOIP 400/800s ........................ 46
Deploying the VOIP Network....................................................... 59
Remote SiteAdministrator .................................................... 59
Limited Warranty ......................................................................... 62
Technical Support........................................................................ 63
FCC Declaration.......................................................................... 63

MultiVOIP Quick Start Guide
4
Introduction
Welcome to Multi-Tech's new stand-alone Voice/IP Gateways
which allow analog voice and fax communication over an IP
network. The MultiVOIP model numbers are MVP400 for the
four-channel unit and MVP800 for the eight-channel unit. Multi-
Tech’s voice/fax gateway technology allows voice/fax
communication to be transmitted with no additional expense
over your existing IP network, which has traditionally been
data-only. To access this free voice and fax communication, all
you have to do is connect your MultiVOIP to your telephone
equipment and then to your existing Internet connection. Once
configured, the MultiVOIP allows voice and fax to travel down
the same path as your traditional data communications.
The MultiVOIP 400/800 supports the H.323 standards-based
protocol enabling your MultiVOIP 400/800 to participate in real-
time conferencing with other third-party VOIP Gateways or
other endpoints that support the H.323 protocol (for example,
Microsoft Netmeeting®). The H.323 standard defines how
endpoints make and receive calls, how endpoints negotiate a
common set of audio and data capabilities, how information is
formatted and sent over the network. This version of the
software also supports optional H.323 GateKeeper software
residing on a PC which, when enabled, maintains its own
phone book database, preregisters all users, controls the
bandwidth, and handles all conferencing issues such as
transferring of calls.
Figure 1. MultiVOIP
The MVP400 is designed with four voice/fax channels
(offering three voice/fax interfaces per channel), a 10 Mbps

5
Introduction
Ethernet LAN interface, and a command port configuration.
The MVP800 is designed with eight voice/fax channels, 10
Mbps Ethernet LAN interface, and command port.
System management is provided through the Command port
using bundled Windows®software which provides easy-to-use
configuration menus and comprehensive online Help.
Note: Refer to the MultiVOIP 400/800 User Guide for a
detailed description of a typical VOIP application.
Related Documentation
The MultiVOIP 400/800 Quick Start Guide is intended to be
used by qualified systems administrators and network
managers. This Quick Start Guide provides the necessary
information for a qualified person to unpack, cable, load
software, and configure the unit for proper operation.
A detailed MultiVOIP 400/800 User Guide is included on your
system CD and provides in-depth information on the features
and functionality of Multi-Tech’s MultiVOIP400/800.
The CD media is produced usingAdobe AcrobatTM for viewing
and printing the user guide. To view or print your copy of a
user guide, loadAcrobat ReaderTM on your system. The
Acrobat Reader is a free download fromAdobe’s Web site:
http://www.adobe.com
The MultiVOIP 400/800 User Guide is also available on Multi-
Tech’s Web site at:
http://www.multitech.com
Viewing and printing a user guide from the Web also requires
that you haveAcrobat Reader loaded on your system. To
select the MultiVOIP 400/800 User Guide from the Multi-Tech
Systems home page, click Documents and then click MultiVOIP
Manuals. Select the User Guide from the MVP800 group to view
or download the .pdf file.

MultiVOIP Quick Start Guide
6
Installing Your MultiVOIP
The basic steps of installing your MultiVOIP network involve
unpacking the units, connecting the cables, and configuring
the units using the included management software (MultiVOIP
Configuration). This process results in a fully functional Voice
Over IP network.Abrief description is provided below with
detailed instructions provided later.
Installing and Configuring Your MultiVOIP
The VOIP administrator must first install the MultiVOIP
software and then configure each MultiVOIP 400/800 for its
specific function. During the configuration process, it’s
important to note that the Phone Directory Database is
configured differently depending on whether or not you have
GateKeeper support on your VOIP network.
If your VOIP network supports GateKeeper software, you must
register all H.323 endpoints with the GateKeeper. The
procedure for doing this is explained in the section
“Registering with a GateKeeper Phone Directory.”
If your VOIP network does not have GateKeeper software or
the GateKeeper software is not enabled, then you must build a
proprietary phone book with a “Master” MultiVOIP 400/800 and
“Slave” MultiVOIP 400/800s. The “Master” unit includes the
assignment of a unique LAN IP address, subnet mask, and
Gateway IP address, as well as the selection of appropriate
channel interface type for each of the Voice/Fax channels.
Once all connections have been made, the VOIP administrator
configures the unit and builds the Phone Directory Database
that will reside with the Master unit.
Once configuration of the “Master” MultiVOIP 400/800 has
been completed, the administrator moves on to configure the
MultiVOIP 400/800(s) designated as “Slave” units. Again,
unique LAN IP addresses, subnet masks, and Gateway IP
addresses are assigned, and each Voice/Fax channel is
configured for the appropriate channel interface type. When

7
Introduction
this is done, the Phone Directory Database option is set to
Slave, and the IP address of the Master MultiVOIP 400/800 is
entered. Once all Slave units are configured, the process
moves on to the “Deploying the VOIP Network” section.
Deploying the VOIP Network
The final phase of the installation is deployment of the
network. When the remote MultiVOIP 400/800s are sent to
their remote sites, the remote site administrators need only
connect the units to their LAN and telephone equipment.Afull
Phone Directory Database (supplied by the Master MultiVOIP
400/800 Proprietary Phonebook will be loaded into their units
within minutes of being connected and powered up. For
remote VOIPs that were configured with the Gatekeeper
option enabled, each MultiVOIP 400/800 will be registered with
the Gatekeeper (the Gatekeeper phonebook directory is NOT
downloaded to the remote units).
The final task of the VOIP administrator or the Gatekeeper
administrator is to develop the VOIP Dialing Directory based
on the appropriate phone directory database (the Proprietary
phonebook database or the Gatekeeper phonebook
database).

MultiVOIP Quick Start Guide
8
Unpacking Your MultiVOIP
Remove all items from the box.
www.multitech.com
Voice/Fax over IP Networks
Figure 2. Unpacking
Safety Warnings
Caution
Danger of explosion if battery is incorrectly replaced.
A lithium battery on the voice/fax channel board provides
backup power for the time keeping capability. The battery has
an estimated life expectancy of ten years.
When the battery starts to weaken, the date and time may be
incorrect. If the battery fails, the board must be sent back to
Multi-Tech Systems for battery replacement.
The E&M, FXS, and Ethernet ports are not designed to be
connected to a Public Telecommunication Network.

9
Cabling
Cabling Procedure
Cabling involves connecting the master MultiVOIP to your LAN
and telephone equipment.
1. If you are connecting any Voice/Fax Channel to an E&M
trunk other than type 2, perform the E&M Jumper Block
Positioning procedure in the following section before
connecting power to the unit.
2. Connect one end of the power supply to a liveAC outlet
and connect the other end to the MultiVOIP as shown in
Figure 3. The power connector is a 7-pin circular DIN
connector.
E&M FXO FXS E&M FXO FXS E&M FXO FXS
VOICE/
FAX
CHANNEL
8
VOICE/
FAX
CHANNEL
4
VOICE/
FAX
CHANNEL
7
VOICE/
FAX
CHANNEL
3
VOICE/
FAX
CHANNEL
VOICE/
FAX
CHANNEL
2
VOICE/
FAX
CHANNEL
5
VOICE/
FAX
CHANNEL
1
CHANNEL 10
CHANNEL 9
CHANNEL 8
CHANNEL 7
CHANNEL
CHANNEL 5
CHANNEL 4
CHANNEL 3
CHANNEL 2 (RS232/V.35)
CHANNEL 1 (RS232/V.35)
10BASET
ETHERNET
COMMAND PORT
EXT. COMPOSITE LINK (RS232/V.35) POWER
I
O
GND
T1 DSU
MONITOR
XMT RCV
INTERNAL
COMPOSITE
LINK
E&M FXO FXS
Ethernet Connection
Command Port Connection
Power Connection
FXS
FXO
E&M
FXSE&M
FXO
PSTN
Voice/Fax Channel 1 - 8
Connections
Figure 3. Cable Connections
3. Connect the MultiVOIP to a PC by using a DB-9 to DB-25
cable. Plug the DB-25 end of the cable into the
Command port of the MultiVOIP and the other end into
the serial port on the PC. See Figure 3.
4. Connect a network cable to the ETHERNET 10BASET
connector on the back of the MultiVOIP. Connect the other
end of the cable to your network.

MultiVOIP Quick Start Guide
10
5. If you are connecting a station device (analog telephone,
fax machine, or Key Telephone System (KTS)) to your
MultiVOIP, connect one end of an RJ11 phone cord to the
Voice/Fax Channel 1 FXS connector on the back of the
MultiVOIP and the other end to the station device.
If you are connecting a PBX extension to your MultiVOIP,
connect one end of an RJ11 phone cord to the Voice/Fax
Channel 1 FXO connector on the back of the MultiVOIP
and the other end to the PBX extension.
If you are connecting an E&M trunk from a telephone
switch to your MultiVOIP, connect one end of an RJ45
phone cord to the Voice/Fax Channel 1 E&M connector
on the back of the MultiVOIP and the other end to the
trunk. Refer to the User Guide for E&M pin assignments.
If you are connecting to an E&M trunk, you need to ensure
that the E&M trunk jumper is in the correct position for the
E&M type trunk. The default E&M jumper position is E&M
type 2. To change the E&M jumper position, perform the
E&M jumper block positioning procedure in the following
section.
6. Repeat the above step to connect the remaining telephone
equipment to each Voice/Fax Channel on your MultiVOIP.
7. Turn on power to the MultiVOIP by placing the ON/OFF
switch on the back panel to the ON position. Wait for the
BTG LED on the MultiVOIP to go OFF before proceeding.
This may take a couple minutes.
If you need to change the E&M Jumper Block positioning, refer
to the following section. Otherwise, proceed to the Installing
the Software section to load the MultiVOIP software.

11
Cabling
E&M Jumper Block Positioning Procedure
Ajumper block exists for each voice/fax channel. The jumper
block is to the right of each set of channel jacks. The jumper
block contains 8 pairs of pins. The jumper plug fits over three
pairs of pins on the jumper block. The E&M type number is
labeled on the pc board. The jumper plug must be centered on
the E&M type number. To change E&M jumper position:
1. Verify that power is disconnected from the MultiVOIP.
2. Remove the front panel by removing the two Phillips
quarter turn screws.
3. Remove the six screws and slide the top cover backward off
the chassis to expose the rear panel.
4. To change a jumper position, lift the jumper plug up off the
jumper block and move to the new position, ensuring that the
center jumper is centered on the E&M type number.
4
2 (Default)
1,3
5
Figure 4. E&M Jumper Block Positions
5. Change the jumper position for each voice/fax channel
connecting to an E&M trunk that is not a type 2. If you
have two voice/fax channel boards in your unit and you
need to change the jumpers on the second board, remove
the six screws from the top board and disconnect the
ribbon cable from the top board.
6. Slide the top cover back on to the chassis and fasten the
six screws.
7. Replace the front panel and fasten the two Phillips quarter
turn screws.
8. Return to the Cabling Procedure section.

MultiVOIP Quick Start Guide
12
Installing Your MultiVOIP 400/800
The following installation procedures do not provide every
screen or option in the process of installing the MultiVOIP 400/
800 software. It is assumed that a technical person with a
thorough knowledge of Windows and the software loading
process is doing the installation. Once you have installed the
software, you will be instructed on how to configure your
MultiVOIP 400/800, and finally, on how to deploy your
MultiVOIP 400/800.Additional information on the MultiVOIP
400/800 software is provided in the Help.
Note: The phonebook directory configuration process is
different depending on whether or not you have an enabled
H.323 Gatekeeper resident in your network. The “Configuring
Your MultiVOIP 400/800” section will explain these differences.
The MultiVOIP 400/800 software and User Guide are
contained on the MultiVOIP 400/800 CD. The CD is auto-
detectable, so when you insert it into your CD ROM drive it will
start up automatically. When you have finished configuring
your MultiVOIP 400/800, you can view and print the User
Guide by clicking the Install Manuals icon.
CAUTION: If you are installing a MultiVOIP 400/800 behind a
firewall, the Firewall must support H.323. Refer to your
Firewall user documentation to enable H.323 support.
1. Make certain that your MultiVOIP 400/800 has been
properly cabled and that it is powered on.
2. Insert the MultiVOIP 400/800 CD into your CD-ROM drive.
The CD should start automatically. It may take 10 to 20
seconds for the MultiTech CD installation window to
display.

13
Installing the Software
If the Multi-Tech Installation CD window does not display
automatically, click My Computer, then right click the CD
ROM drive icon, click Open, and then click the Autorun
icon.
3. When the Multi-Tech Installation CD dialog box displays,
click the Install Software icon.
4. The MultiVOIP 800 Setup welcome dialog box displays.
Press Enter or click Next to continue.

MultiVOIP Quick Start Guide
14
5. The Choose Destination Location dialog box displays.
Follow the on-screen instructions.
You can either choose the Destination Location of your
MultiVOIP 400/800 software or select the default
destination by clicking Next. Click Browse if you want to
select a different destination folder for the MultiVOIP400/
800 software.
6. The Select Program Folder dialog box enables you to
choose where you want the program file to be located.
Verify the path and click Next to continue.

15
Installing the Software
7. The MultiVOIP 800 Setup dialog box displays. This dialog
box enables you to select the COM port of your PC that is
connected to the Command port of the MultiVOIP 400/800.
From the Select Port list, select the COM port of your PC.
Click OK to continue.
8. The Setup Complete dialog displays.
Click Finish to continue.

MultiVOIP Quick Start Guide
16
9. The following message displays:
Click Yes to continue.
10. The following message displays:
Click Yes to continue.

17
Configuring the MultiVOIP
Configuring Your MultiVOIP 400/800
The following steps provide instructions for configuring your
MultiVOIP 400/800. The configuration sequence includes IP
Protocol default setup, Channel setup, and Phone Directory
Database setup. The Phone Directory Database setup is
configured differently depending on whether or not the
Gatekeeper function is available and enabled on the Phone
Directory Database dialog box (see Step 26).
11. The IP Protocol Default Setup dialog box displays.
The default Frame Type is TYPE_II. If this does not match
your IP network, change the Frame Type by selecting
SNAP from the Frame Type list. The available Frame
Type choices are TYPE_II and SNAP.
12. In the Ethernet group, enter the IP Address, Subnet
Mask, and Gateway Address unique to your IP LAN. The
IP address is the unique LAN IP address that is assigned
to the MultiVOIP 400/800, and the Gateway address is the
IP address of the device connecting your MultiVOIP 400/
800 to the Internet.
Click OK when you are finished.

MultiVOIP Quick Start Guide
18
13. The Channel Setup dialog box displays. The four tabs in
this dialog box define the channel interface, voice/fax
parameters, billing, miscellaneous, and regional telephone
parameters for each channel.
Configure each channel for the type of interface you are
using. Channel 1 is selected by default in the Select
Channel list. To change the channel number, select the
channel you want to configure from the list.
Note: Feature options are enabled or unavailable
depending on the selected interface type. The one option
available for all interface types is the Inter Digit Time
option. This option defines the maximum amount of time
that the unit will wait before mapping the dialed digits to an
entry in the Phone Directory Database. If too much time
elapses between digits, and the wrong numbers are
mapped, you will hear a rapid busy signal. If this happens,
hang up and dial again. The default setting is 2 seconds.

19
Configuring the MultiVOIP
14. The Interface group defaults to FXS (Loop Start). Select
the interface option that corresponds to the interface type
being connected to the Voice/Fax Channel 1 jack on the
back panel of the MultiVOIP 400/800.
FXS (Loop Start): If a station device such as an analog
telephone, fax machine, or KTS (Key Telephone System)
is connected to the Voice/Fax connector on the back of the
unit, FXS (Loop Start) will likely be the correct Interface.
FXS (Ground Start): If the station device uses ground
start, then choose the FXS (Ground Start) option. Refer to
the device’s user documentation.
For both FXS Loop Start and FXS Ground Start , the Ring
Count FXS window allows you to set the maximum
number of rings output on the FXS interface before
hanging up and releasing the line to another call. The
default setting is 8 rings.
Note: Zero (0) means no rings; the caller hears a busy
tone.
FXO: If you are using an analog extension from your PBX,
then choose the FXO option. Check with your in-house
phone personnel to verify the connection type.
If FXO is selected, the Dialing Options Regeneration,
Flash Hook Timer, and Ring Count groups are enabled.
Check with your local in-house phone personnel to verify
whether your local PBX dial signaling is Pulse or tone
(DTMF). Then, set the Regeneration option accordingly.
The Flash Hook Timer allows you to enter the time, in
milliseconds, for the duration of the flash hook signals
output on the FXO interface. The default setting is 600
milliseconds. The Ring Count FXO window allows you to
set the number of rings received on the FXO interface
before the MultiVOIP 400/800 answers the incoming call.
The default setting is 2 rings.
Note: Zero (0) means that the MultiVOIP 400/800 never
answers.

MultiVOIP Quick Start Guide
20
For FXO-to-FXO communications, you can enable a
specific type of FXO Disconnect; Current Loss, Tone
Detection, or Silence Detection. Check with your in-
house phone personnel to verify the preferred type of
disconnect to use. Enabling Tone Detection activates the
Disconnect Tone Sequence options. For Disconnect Tone
Sequence, you can select from lists either one or two
tones that will cause the line to be disconnected. The
person hanging up a call must then hit the key or keys that
will produce those tones. For Silence Detection, select
One Way or Two Way, then set the timer for the number
of seconds of silence before disconnect. The default value
of 15 seconds may be shorter than desired for your
application.
E&M: If you are connecting to an analog E&M trunk on
your PBX, then choose the E&M interface option to enable
the E&M Options group. Check with your local in-house
phone personnel to determine if the signaling is Dial Tone
or Wink and if the connection is 2-wire or 4-wire. If Wink
signaling is used, then the Wink Timer is enabled with a
default of 250 milliseconds. The range of the Wink Timer
is from 100 to 350 milliseconds. Consult with your local in-
house phone personnel for this timer setting.
Note: After configuring a given channel, you can copy that
channel’s configuration by clicking Copy. Everything on
the Interface tab will be copied to the other channel.
15. Repeat the above step to configure the interface type for
each voice/fax channel.