Multitech MultiModemUSB MT5634ZBA-USB User manual

MT5634ZBA-USB
Data/Fax Modem
User Guide

User Guide
MultiModemUSB (MT5634ZBA-USB)
S000247D Revision D
All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed
written permission from Multi-Tech Systems, Inc.
Copyright © 2006 by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes
in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization
of such revisions or changes.
Record of Revisions
Revision Date Description
A 05/28/02 Supports V.92. Initial release of manual for CD. (Replaces 88310001 Rev. B)
B 11/01/04 Manual revised to remove AT Commands and reference new AT Commands
Reference Guide
C 11/17/04 Manual revised to correct file name for Windows 2000 driver.
D 05/22/06 Manual revised to include WEEE Statement.
Trademarks
MultiModemZBA, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.
Microsoft, Windows, Windows 98, Windows Me, Windows NT, Windows 2000, and Windows XP are
either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries. All other brand and product names mentioned in this publication are trademarks or registered
trademarks of their respective companies.
Patents
This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794;
5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250;
5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041;
5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986;
5,452,289; 5,450,425; D361,764; D355,658; D355,653; D353,598; D353,144; 5,355,365; 5,309,562; 5,301,274.
Other patents pending.
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112 U.S.A
Telephone [phone] or [phone]
Fax [phone]
Internet http://www.multitech.com
Technical Support
Country By Email By Phone
France: [email protected] +(33) 1-64 61 09 81
India: [email protected] [phone]
Europe, Asia, Africa: [email protected] +(44) 118 959 7774
U.S.,Canada, all others: [email protected] [phone] or [phone]

Contents
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MultiModemUSB User Guide
Table of Contents
Chapter 1 -- Introduction and Description .................................................................. 5
Product Description ..............................................................................................5
Universal Serial Bus (USB) ..................................................................................5
We Supply ............................................................................................................6
You Supply ...........................................................................................................6
Safety Warning Telecom ......................................................................................6
Chapter 2 ñ Installation.................................................................................................7
Step 1: Assemble the Modem ..............................................................................7
Step 2: Connect the Modem to Your PC ..............................................................7
Step 3: Install the Modem Driver ..........................................................................8
Removing Your Old Modem from Windows........................................................10
Step 4: Country Configuration with Global Wizard .............................................11
Chapter 3 - Operation................................................................................................12
Front Panel.........................................................................................................12
PhoneTools Features .........................................................................................13
V.92 Operation ...................................................................................................13
Connecting to the Internet ..................................................................................14
Dial-Up Networking.............................................................................................14
Sending a Fax ....................................................................................................14
Chapter 4- AT Commands, S -Registers, and Result Codes ...................................15
Chapter 5 - Remote Configuration ............................................................................. 16
Basic Procedure .................................................................................................16
Setup ..................................................................................................................16
Chapter 7- Troubleshooting .......................................................................................18

Contents
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MultiModemUSB User Guide
Appendix A ñ Regulatory Compliance ......................................................................21
FCC Part 68 Telecom.........................................................................................21
FCC Part 15........................................................................................................22
Fax Branding Statement.....................................................................................22
Canadian Limitations Notice...............................................................................22
Industry Canada .................................................................................................23
International Modem Restrictions .......................................................................23
EMC, Safety, and R&TTE Directive....................................................................23
South African Notice...........................................................................................23
Appendix B ñ Technical Specifications .................................................................... 24
Appendix C ñ Warranty and Service..........................................................................25
Multi-Tech Systems, Inc. Warranty & Repairs Policies.......................................25
Replacement Parts .............................................................................................26
Appendix D - WEEE Statement ..................................................................................27

Chapter 1 -- Introduction and Description
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MultiModemUSB User Guide
Chapter 1 -- Introduction and Description
Welcome to the world of data communications. You have acquired one of the finest intelligent data and
fax modems available today from one of Americaís oldest and most respected modem manufacturers:
Multi-Tech Systems, Inc. This User Guide will help you install, configure, test, and use your modem. It
applies whether you are using the V.90 protocol or the V.92 protocol.
Product Description
Features include:
•Plug-and-Playcapable.
•Interactive automatic dialing and command mode configuration.
•In standard mode, you can store up to four command lines or telephone numbers of up to 40
characters each in the modemís nonvolatile memory.
•Pulse- or tone-dials and recognizes dial tones and busy signals for reliable call-progress detection.
•Detects AT&T calling card tones.
•Caller ID.
•Remoteconfiguration.
•Incorporates self-resetting lightning protection.
Universal Serial Bus (USB)
Universal Serial Bus (USB), defined by a consortium of industry leaders, permits connection of multiple
low-speed and medium speed computer peripheral devices such as telephones, modems, printers,
keyboards, mice, and scanners; all from a single personal computer port. The specification, based on an
open architecture is quickly becoming a standard feature in new desktop and notebook computers.

Chapter 1 -- Introduction and Description
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MultiModemUSB User Guide
We Supply
The MultiModemUSB package contains:
√√
√√
√ An MT5634ZBA-USB data/fax/voice modem
√√
√√
√ A set of four self-adhesive plastic feet
√√
√√
√
A printed Quick Start Guide
√√
√√
√
A MultiModemUSB installation CD containing modem drivers, this User Guide, data communications
program (Phone Tools), and other programs
√√
√√
√
One USB cable
√√
√√
√
One modular telephone cable
You Supply
√√
√√
√ A computer with an available USB port
√√
√√
√ A nearby telephone line jack
Safety Warning Telecom
1. Use this product only with UL and cUL listed computers.
2. To reduce the risk of fire, use only 26 AWG (.41mm) or larger telephone wiring.
3. Never install telephone wiring during a lightning storm.
4. Never install a telephone jack in wet locations unless the jack is specifically designed for wet
locations.
5. Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
6. Use caution when installing or modifying telephone lines.
7. Avoid using a telephone during an electrical storm. There is a risk of electrical shock from
lightning.
8. Do not use a telephone in the vicinity of a gas leak.

Chapter 2 - Installation
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MultiModemUSB User Guide
Chapter 2 ñ Installation
Step 1: Assemble the Modem
The only assembly required is to mount the feet on the bottom of the modem. Simply peel the four self-
adhesive plastic feet off the backing strip and press them into the recesses on the bottom of the modem.
Step 2: Connect the Modem toYour PC
Placing the modem in a convenient location, connect it to your computerís USB port, to the telephone
line, and, optionally, to your telephone.
PHONE LINE
USB
USB Connection
Plug one end of the USB cable into the USB connector on the modem, and the other end into a USB port
connector on your computer.
Line Connection
Plug one end of the phone cable into the modemís LINE jack and the other end into a phone line wall
jack.
Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug the phone into the LINE
jack or the line cable into the PHONE jack.
Note: The Federal Communications Commission (FCC), and Industry Canada impose certain restrictions
on equipment connected to public telephone systems. See Appendix A for more information.
Phone Connection
For voice-only calls, you can optionally plug a telephone into the modemís PHONE jack.

Chapter 2 - Installation
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MultiModemUSB User Guide
Step 3: Install the Modem Driver
The MT5634ZBA-USB drivers need to be installed in your computerís program directory. The procedure
will be different depending on the operating system. This section provides installation procedures for
Windows XP, 2000, ME, and 98.
Installation in Windows XP/2003
1. Power up your Windows XP system.
2. If you have not already done so, make all the necessary connections, including connecting the
modem to an available USB port.
3. Insert the MultiModem USB CD into your CD drive.
4. Windows will detect that the new modem is present and launch the Update Device Driver Wizard
dialog box.
5. Choose Install from a list or specific location (Advanced), and click Next.
6. Select Donít Search. I will choose the driver to install, and click Next.
7. Click the Have disk button. Browse to x:\Drivers\Windows XP. Select the file there and click OK. (x
denotes the drive letter of your CD drive).
8. When the pop-up window comes up explaining that the driver is not digitally signed, click Continue
anyway to finish the installation.
NOTE: This Microsoft operating system searches for a digital signature when you install any new
hardware. If a "Digital Signature Not Found" screen appears, simply click the YES button to
continue installation. Although Multi-Tech submits all eligible products to Microsoft for
certification, the turn-around time is subject to many factors. Not having a digital signature
does not affect product performance in any way.
Installation in Windows 2000
1. Power up your Windows 2000 system.
2. If you have not already done so, make all the necessary connections.
3. Windows will detect that the new modem is present, indicate that it's in the process of installing, and
then launch the Found New Hardware Wizard. The Welcome screen appears first. Click Next.
4. The Install Hardware Device Drivers screen appears indicating that the wizard will install the hardware
device drivers. Verify that the Search for a suitable driver for my device (recommended) is selected,
and then click Next.
5. The Locate Driver Files screen appears asking where you want Windows to search for driver files.
Verify that the Specify a location option is the only one selected, place the MultiModemUSB CD into
your CD drive, and click Next .
6. The next screen will say Insert the manufacturerís installation disk into the drive selected and then
click OK.
Click the Browse button (when prompted to insert a disk into drive A:\, click Cancel). Navigate to
x:\Drivers\Windows 2000. Select the file and click OK. (x denotes the drive letter of your CD drive).
7. Then the Driver Files Search Results screen appears indicating that Windows has found the proper
driver on the CD. Click Next to install the selected driver.
8. The Digital Signature Not Found dialog box is displayed. Click Yes to continue with the installation.
See the digital signature note above.

Chapter 2 - Installation
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MultiModemUSB User Guide
9. A Copying Files screen appears briefly. After the files have been copied to your PC, a Found New
Hardware Wizard screen appears indicating that Windows has finished installing the driver. Click
Finish to complete the installation and exit the wizard.
After installation is complete, you should test the operation of your new MultiModemUSB by registering it.
Key in the URL given below and follow the online instructions at: http://www.multitech.com/register
Installation in Windows ME
The MultiModemUSB driver files for Windows ME are installed in two groups, as described below. The
installation wizard begins by installing certain driver files. At that point, Windows ME detects the modem
as a new device. Then the installation wizard runs again to install the remaining driver files.
1. Power up your Windows ME computer.
2. If you have not already done so, make all the necessary connections.
3. Place the MultiModemUSB CD into the CD drive of your PC. Windows ME will detect that the new
modem is present and launch the Add New Hardware Wizard screen. This message then displays:
ìWhat would you like to do?î
Choose Specify the location of the driver (Advanced) and click Next.
4. At the Add New Hardware Wizard ìWindows will search for new drivers ...î screen, uncheck the
ìRemovable Mediaî button (if necessary) and check ìSpecify a location.î
5. Click the ìBrowseî button and navigate to the ìWindows MEî subfolder of the ìDriversî folder on the
MultiModemUSB CD. Click OK. Click Cancel if it prompts you for a floppy disk.
6. The Add New Hardware Wizard ìWindows driver file search ...î screen appears. Click Next.
7. Transient progress screens will appear while files are being copied. After the files have been copied
to your PC, an Add New Hardware Wizard screen will appear indicating that Windows has finished
installing this the first of two drivers.
Click Finish to complete the installation of this first driver. The wizard will close.
8. Windows ME will now detect an ìUnknown Deviceî and begin another Add New Hardware Wizard,
again asking ìWhat would you like to do?î
Choose ìSpecify the location of the driver (Advanced)î and click Next>.
9. At the next screen, (the Add New Hardware Wizard ìWindows will search for new drivers...î screen),
uncheck the ìRemovable Mediaî button (if necessary) and check ìSpecify a location.î Click Next.
10. Transient screens will appear while files are being copied. The Add New Hardware Wizard ìWindows
driver file search...î screen will appear. Click Next.
11. After files have been copied, a completion screen will appear.
Click Finish to complete the installation of this the second driver. The wizard will close.
12. Remove the MultiModemUSB CD from the computerís CD drive.
13. Test the operation of your modem by registering it online at http://www.multitech.com/register.

Chapter 2 - Installation
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MultiModemUSB User Guide
Installation in Windows 98
1. Power up your Windows 98 system.
2. If you have not already done so, make all the necessary connections.
3. Insert the MultiModem USB CD into your CD drive.
4. Windows will detect that the new modem is present and launch the Add New Hardware Wizard. The
first screen indicates that the wizard will search for a USB driver.
6. The message What do you want Windows to do? displays. Verify that the Search for the best driver
for your device (Recommended) option is selected and click Next.
6. The message Windows will search for a new driver.. displays. Verify that the CD-ROM drives option is
selected and click Next.
7. The Add New Hardware Wizard dialog box indicates that Windows has found an updated driver for this
device. Verify that the Updated driver (Recommended) option is selected and click Next.
8. The Wizard dialog indicates that Windows will select the proper driver from the MultiModemUSB CD
and verify the information. Click Next to install the selected driver.
9. After the files have been copied to your PC, the Wizard screen appears indicating that Windows has
finished installing the driver. Click Finish to complete the installation and exit the wizard. The TR LED
on your modem will light when the installation is complete. Remove the CD from the computer.
After installation has been completed, you should test the operation of your new MultiModemUSB by
registering it. Key in the URL given below and follow the online instructions:
http://www.multitech.com/register