NCR OPTIC 12 User manual

INSTALLATION INSTRUCTIONS
NCR OPTIC 12 PRINTER FOR WAYNE HELIX2.0
6003-0105-8801
497-0529952
Issue A

2
The product described in this document is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in
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Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is
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must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software,
and firmware become available. NCR, therefore, reserves the right to change specifications without prior
notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this document,
consult with your NCR representative or NCR office for information that is applicable and current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization,
and value of this book. Please use the link below to send your comments.
Email: [email protected]
Copyright © 2021
By NCR Corporation
Duluth, GA U.S.A.
All Rights Reserved

i
PREFACE
Audience
This book is written for end users (System Administrator and Maintenance Technician),
NCR Field Engineering, and VAR/OEM Hardware and System Integrators
Notice:This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.

ii
SAFETY AND COMPLIANCE INFORMATION
This section introduces the hazards and safety precautions associated with installing,
inspecting, maintaining or servicing the Wayne Helix Printer. Before proceeding, check
the relevant hazard and safety information. Fire, explosion or electrical shock could
occur and cause death or serious injury if these safe service procedures are not followed.
All work must be carried out in accordance with NFPA (National Fire Protection
Association) 30, 30A, and 70, and any local authority.
PRELIMINARY PRECAUTIONS
You are working in a potentially dangerous environment of flammable fuels, vapor, and
high voltage. Only trained or authorized individuals knowledgeable in the related
procedures should install, inspect, maintain or service this equipment.
EMERGENCY TOTAL ELECTRICAL SHUT-OFF
Locate the forecourt emergency fuel shut-off valves and electrical isolation breakers.
Understand how to use these, should they be required. Locate the switch or circuit
breakers that shut-off all power to all fueling equipment and dispensing devices.
TOTAL ELECTRICAL SHUT-OFF BEFORE ACCESS
Any procedure requiring access to electrical components or the electronics of a
pump/dispenser requires total electrical shut-off of that unit. Understand the function
and location of this switch or circuit breaker before inspecting, installing, maintaining,
or servicing the Wayne Helix Printer.
EVACUATION, BARRICADING, AND SHUT-OFF
Any procedures requiring accessing a pump/dispenser head requires the following three
actions:
• An evacuation of all unauthorized persons and vehicles
• Using safety tape or cones as barricades to the effected units
• A total electrical shut-off of the affected unit(s)
SAFETY EQUIPMENT
Throughout the Disassembly and Installation procedures of the OPT Retrofit Kit
involves working with and around hazardous materials and apparatuses. Use of proper
safety equipment such as ANSI (American National Safety Institute) Personal Protective
Equipment such as safety glasses, insulated gloves, and protective footwear.

iii
READ THE MANUAL
Read, understand and follow this manual and any other labels or related materials
supplied with the equipment. If you do not understand a procedure, call NCR. It is
imperative to your safety and the safety of others to understand the procedures before
beginning work. The installer is responsible for reviewing the entire manual prior to
doing any work on the dispenser. If the construction of the dispenser in the manual does
not match the construction of the dispenser being retrofitted, then do not proceed with
the installation and contact customer service.
FOLLOW THE REGULATIONS
Regulations in OSHA (Occupational Safety and Health Administration), national, state
and local codes, including customer requirements must be followed. Failure to install,
inspect, maintain or service this equipment in accordance with these codes, regulations
and standards may lead to legal citations with penalties and may affect the safe use and
operation of the equipment.

iv
SAFETY SYMBOLS AND TERMINOLOGY
Caution: This safety alert symbol is used in this manual and on warning labels to alert
you to a precaution which must be followed to prevent potential personal safety hazard.
Obey safety directives that follow this symbol to avoid possible injury or death.
Signal Words
Warning: Alerts you to a hazard or unsafe practice which will result in death or
serious injury.
Warning: Alerts you to a hazard or unsafe practice that could result in death or
serious injury.
Caution: Designates a hazard or unsafe practice which may result in minor injury,
property or equipment damage.
Note: To emphasize points or remind installer of something, or to indicate the
possibility of minor problems in the outcome of what installer is doing.

v
OUT OF BOX FAILURE (OBF)
If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong or defective unit or item, simply provide NCR with a detailed
description of the issue and the item will be replaced free of charge. For assistance with
this process send an email to [e-mail] with the following details:
• NCR Sales Order # (Sales Order # are located on the box)
• Date of Product Installation
• Product Model #
• Unit Serial #
• NCR part # of defective/missing/wrong component
• Description of Failure (please be specific. For example: “display will not power on”)
• Customer/Requestor’s contact name, phone number and/or e-mail address
• Address to ship replacement part(s)
Transport the product n its original packaging to prevent impact damages.
If you do not have access to a computer, you may leave a voice message at: 1-800-528-
8658 (USA), or (International) [phone]. When leaving a message, please provide a
phone number and/or an email address so NCR can contact you if additional details are
needed.
Note: Used equipment that experiences a failure does not qualify as an OBF and should
go through the NCR warranty process.

vi
WARRANTY
Warranty terms vary by region and country.
All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.
• Improper or insufficient maintenance
• Improper use or unauthorized modifications of the product.
• Inadequate location or surroundings.
For detailed warranty arrangements please consult your contract documents.

vii
RETURNING DEFECTIVE HARDWARE FOR SERVICE
Use the following procedure to report/return defective hardware.
Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call.
• Class/Model number of the defective equipment
• Serial Number of the defective equipment
• Equipment location in the store
• Description of the problem, including any system error codes, error condition, or
guidance to the area of failure.
The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.
Note: A work order must be opened for each device that is shipped for repair.

viii

ix
REVISION RECORD
Issue Date Remarks
AJune 2021 First Issue

x

xi
TABLE OF CONTENTS
INSTALLATION COMPONENTS
REQUIRED ADDITIONAL KITS 1
WAYNE HELIX PRINTER KIT CONTENTS 1
REQUIRED TOOLS 3
INSTALLTHEPRINTERONTOTHEHELIXOPTIC12 PANEL
PREPAREANDINSTALLTHEHELIXOPTIC12
PRINTERASSEMBLY 5

xii

INSTALLATION COMPONENTS 1
INSTALLATION COMPONENTS
REQUIRED ADDITIONAL KITS
Additional Required
Retrofit Kits UL Listing Information Amount Required
OPTIC12 for Wayne
Helix 2.0
UL Listed by Report Retrofit Kit Part Number
6002-0008-8801
One per side of the
dispenser.
WAYNE HELIX PRINTER KIT CONTENTS
Note: Two kits are required for a full installation of the OPTIC12 to the Wayne Helix
2.0 dispenser. A single side installation is not possible.
Caution: Do not proceed unless two OPTIC12 Retrofit kits are available for installation
on a Helix 2.0 Dispenser.
Part Number Part Name Quantity
497-0529856 Printer Assembly 1
497-0528818 Printer Wall Support 1
NUT - SELF LOCKING, M6
SCREW, M3X10, PAN HEAD, SEMS, PHILIPS,
18-8SS, NYLON PATCH
2
2
009-0008002
006-8626492

2

REQUIRED TOOLS 3
REQUIRED TOOLS
•10mm socket or nut
driver
• Helix dispenser keys
•Printer Door Key
•Phillips #1 Screw Driver

4

INSTALLTHEPRINTERONTOTHEHELIXOPTIC12 PANEL 5
INSTALLTHEPRINTERONTOTHEHELIXOPTI
C12 PANEL
PREPAREANDINSTALLTHEHELIXOPTIC12 PRINTERASSEMBLY
1. Locate the door stay assembly bracket on the right side of the dispenser.
2. Remove and retain the 2 nyloc nuts beneath the door stay assembly bracket using a
10mm socket or nut driver. Door stay arm (pictured below) will already be removed if doing
this procedure in tandem with OPTIC 12 Helix 2.0 Installation Manual

6 INSTALLTHEPRINTERONTOTHEHELIXOPTIC12 PANEL
3. Remove and discard the door stay assembly bracket paying attention to the door
stay arm as applicable.
4. Acquire the Helix printer assembly, (497-0529856) Printer Wall Support Bracket,
(497-0528818) and attachment screws (006-8626492).
5. Assemble Printer wall support bracket on top of helix printer assembly as shown
below.
6. Place the printer and wall support assembly into Right side of the dispenser as
shown below. Hold the printer back on it's rails while installing to the dispenser. Be
careful not to pinch wires upon reinstallation