NCR 7454 Installation manual

NCR 7454 Retail Terminal
Release 2.2
Hardware User’s Guide
18004
NCR


B005-0000-1256
Issue H


TheproductsdescribedinthisbookarelicensedproductsofNCRCorporation.
NCRisaregisteredtrademarkofNCRCorporation.
NCRRealPOS,NCRRealScan,andNCREasyPointareeitherregisteredtrademarksortrademarksofNCR
CorporationintheUnitedStatesand/orothercountries.
MicroTouchisaregisteredtrademarkof3M.
SoundBlasterisaregisteredtrademarkofCreativeTechnologyLtd.intheUnitedStatesand/orother
countries.
Intel,Pentium,andCeleronareregisteredtrademarksofIntelCorporation.
Microsoft,Windows,WindowsNT,andMS‐DOSareeithertrademarksorregisteredtrademarksof
MicrosoftCorporationintheUnitedStatesand/orothercountries.
DiskOnChipisatrademarkorregisteredtrademarkofM‐SystemsintheUnitedStates.
NovellandNetwareareeitherregisteredtrademarksortrademarksofNovell,Inc.intheUnitedStatesand
othercountries.
UNIXisaregisteredtrademarkofTheOpenGroupintheUnitedStatesandothercountries.
SymanticandGhostareregisteredtrademarksofSymantecCorporationintheUnitedStatesandother
countries.
backpackisaregisteredtrademarkofMicroSolutions,Inc.
ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,
andfirmwarebecomeavailable.NCR,therefore,reservestherighttochangespecificationswithoutprior
notice.
Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsofthe
world.Insomeinstances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,
consultwithyourNCRrepresentativeorNCRofficeforinformationthatisapplicableandcurrent.
Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,
andvalueofthisbook.
Addresscorrespondenceto:
Manager,InformationProducts
NCRCorporation
2651SatelliteBlvd.
Duluth,GA30096
Copyright©2002
ByNCRCorporation
Dayton,OhioU.S.A.
AllRightsReserved

i
Preface
Audience
Thisbookiswrittenforhardwareinstaller/servicepersonnel,system
integrators,andfieldengineers.
Notice:ThisdocumentisNCRproprietaryinformationandisnotto
bedisclosedorreproducedwithoutconsent.

ii
References •NCR7454RetailTerminalHardwareServiceGuide
(B005‐0000‐1342)
•NCR7454RetailTerminalSitePreparationGuide
(B005‐0000‐1257)
•NCR7454RetailTerminalSoftwareUser’sGuide
(B005‐0000‐1259)
•NCR7401/7454RetailTerminalPartsIdentificationManual
(B005‐0000‐1072)
•NCRRetailPlatformSoftwareTerminalUtilitiesGuide
(B005‐0000‐1503)
•NCRFitClientSoftwareUser’sGuide
(B005‐0000‐1235)


iii
Table of Contents
Chapter 1: Product Overview
Introduction ..................................................................... 1-1
Serial Number/Model Number Label ......................... 1-2
Hardware Modules......................................................... 1-3
Base Unit.................................................................... 1-3
Hardware Options.................................................... 1-4
Terminal Components not Supported .............. 1-6
System Configuration Diagram .................................... 1-7
Hardware Module Descriptions ................................... 1-8
Processor Board ........................................................ 1-8
Processor/Chip Set .............................................. 1-8
Video Subsystem.................................................. 1-9
Ethernet 10/100Base-T LAN
Communications ................................................ 1-10
Wireless LAN Communications ...................... 1-11
Universal Serial Bus........................................... 1-13
Serial Ports .......................................................... 1-13
Hardware Monitor............................................. 1-14
PCI Expansion Header ...................................... 1-14
IDE Header ......................................................... 1-14
Audio ................................................................... 1-14
Magnetic Stripe Reader ..................................... 1-15
Touch Screen Controller.................................... 1-15
Processor Board Connectors............................. 1-16
Compact Flash .................................................... 1-17
NCR Retail Specific Hardware......................... 1-17
Board BIOS.......................................................... 1-19

iv
BIOS Upgrades ................................................... 1-20
Operator Display .................................................... 1-22
LCD Adapter Board........................................... 1-22
LCD Backlight Inverter Module....................... 1-23
Touch Screen....................................................... 1-23
NCR 7454 Integrated Customer Display............. 1-24
NCR 5973 International VFD Customer Display1-25
Table Top Mount................................................ 1-25
16" High Post Mount ......................................... 1-26
Features .......................................................................... 1-27
Magnetic Stripe Reader ......................................... 1-27
Printer Options ....................................................... 1-28
2214 Printer ......................................................... 1-28
7158 Printer ......................................................... 1-29
7166 Printer ......................................................... 1-29
7167 Printer ......................................................... 1-30
7194 Printer ......................................................... 1-30
7196 Printer ......................................................... 1-31
7197 Printer ......................................................... 1-31
Other Integrated Devices and Indicators............ 1-32
Hard Disk Drive ................................................. 1-32
Reset Switch ........................................................ 1-32
Internal Speaker ................................................. 1-32
POS Connector Board........................................ 1-33
Motion Sensor..................................................... 1-33
Power/Status LED............................................. 1-34
Power OK LED ................................................... 1-34
LAN Status LEDs ............................................... 1-35
Power Supply ..................................................... 1-35
Integrated Speaker Module (Optional)........... 1-36
USB RS-232 Port Server ..................................... 1-36

v
Additional Pentium III and Celeron
Connectors .......................................................... 1-37
Chapter 2: Hardware Installation
Introduction ..................................................................... 2-1
Installation Summary............................................... 2-1
Installation Restrictions.................................................. 2-2
Connecting the Cables.................................................... 2-3
Accessing the Cable Connectors............................. 2-3
Routing the Cables ................................................... 2-4
Identifying the Cable Connectors .......................... 2-5
Installing Peripherals...................................................... 2-6
Installing a Transaction Printer .............................. 2-6
RS-232 Installation................................................ 2-7
USB Installation.................................................... 2-8
2214 Printer ........................................................... 2-9
Installing a Remote Customer Display................ 2-10
5974 Remote Customer Display....................... 2-10
5972-1100 Remote Customer Display.............. 2-12
5973 International VFD Customer Display .... 2-14
Installing a High-Post Integrated Customer
Display ..................................................................... 2-16
Installing an Integrated Customer Display
(5972-F039) .......................................................... 2-17
Installing a Cash Drawer....................................... 2-22
Installing a Second Cash Drawer..................... 2-23
Mounting the 7454 ........................................................ 2-24
Wall Mounting a Tilt Mount................................. 2-25
Finalizing the Installation ............................................ 2-26
Completing the OS Installation (Win2000)..... 2-26
Completing the OS Installation (WinXPe)...... 2-26

vi
Completing the OS Installation (WinNT)....... 2-27
Completing the OS Installation (Win98)......... 2-28
Completing the OS Installation (Win95)......... 2-28
Completing the OS Installation (DOS)............ 2-29
Setting Auto-Logon (WinNT Terminal) .................... 2-30
Installing a Serial Mouse.............................................. 2-35
Guidelines for Calibrating the Touch Screen............ 2-37
Calibration Procedure............................................ 2-37
Summary ................................................................. 2-39
Out-of-Box Failures....................................................... 2-40
Chapter 3: Setup
Introduction ..................................................................... 3-1
BIOS Versions ........................................................... 3-1
Entering Setup Without a Keyboard ..................... 3-1
Entering Setup Using a Keyboard.......................... 3-2
How to Select Menu Options.................................. 3-2
Restoring Factory Settings....................................... 3-3
BIOS Default CMOS Values (Pentium) ................. 3-4
Main Values .......................................................... 3-4
Advanced Values ................................................. 3-6
I/O Device Configuration................................... 3-6
PCI Configuration ................................................ 3-7
Interrupts (Pentium) ................................................ 3-8
Memory Map (Pentium).......................................... 3-9
BIOS Default CMOS Values (Pentium
III/Celeron) ............................................................. 3-11
Main Values ........................................................ 3-11
Advanced Values ............................................... 3-13
Security Values ................................................... 3-17
Power Values ...................................................... 3-17

vii
Boot Values ......................................................... 3-18
Exit Values .......................................................... 3-18
Interrupts (Pentium III/Celeron) ......................... 3-18
Memory Map (Pentium III/Celeron)................... 3-20
Chapter 4: Operating System Recovery
Introduction ..................................................................... 4-1
Prerequisites.............................................................. 4-1
Updating Procedures ............................................... 4-2
Completing the OS Installation (Win2000)....... 4-5
Completing the OS Installation (WinXPe)........ 4-6
Completing the OS Installation (WinNT)......... 4-6
Completing the OS Installation (Win98)........... 4-7
Completing the OS Installation (Win95)........... 4-8
Completing the OS Installation (DOS).............. 4-8
Gold Disk Contents......................................................... 4-9
Microsoft Operating System License
Agreements ............................................................... 4-9
Operating System Restrictions ............................. 4-10
Standby and Hibernate Mode Restriction ...... 4-10
NCR 7454-32xx Win2000 Operating System
Recovery Software (Version 02.02.00.02) ............. 4-11
NCR 7454-3xxx WinXPe Operating System
Recovery Software (Version 02.02.00.01) ............ 4-13
NCR 7454-22xx Win2000 Operating System
Recovery Software (Version 01.01.00.00............... 4-14
NCR 7454-32xx NT Operating System Recovery
Software (Version 02.02.00.01 ................................ 4-16
NCR 7454-22xx NT Operating System Recovery
Software (Version 01.04.01.00 ................................ 4-18
NCR 7454-32xx Win98 Operating System
Recovery Software (Version 02.02.00.01) ............. 4-20

viii
NCR 7454-22xx Win98 Operating System
Recovery Software (Version 01.01.00.00) ............. 4-22
NCR 7454-32xx Win95 Operating System
Recovery Software (Version 02.01.00.01) ............. 4-23
NCR 7454-22xx Win95 Operating System
Recovery Software (Version 01.02.00.00) ............. 4-25
OS Recovery from a Larger Disk Image .................... 4-26
Chapter 5: BIOS Updating Procedures
Introduction ..................................................................... 5-1
Prerequisites.............................................................. 5-1
Updating Procedures ............................................... 5-2
BIOS Crisis Recovery...................................................... 5-5
Recovery Procedures................................................ 5-6
Cable/Connector Pin-Out Information ....................... 5-9
Chapter 6: NCR 7454 4x20 Customer Display
Introduction ..................................................................... 6-1
Viewing Area ............................................................ 6-1
Diagnostics ................................................................ 6-2
Character Set.................................................................... 6-3
Page 1 – International .......................................... 6-3
Page 2 – Japanese ................................................. 6-4
Page 3 – Code Page 850 ....................................... 6-5
Command Descriptions ................................................. 6-6
Structure/Logic Description................................... 6-6
Host/Retail VFD Command Interface .................. 6-6
Reset Display ........................................................ 6-8
Erase Display ........................................................ 6-8
Invalid Command ................................................ 6-8
Set Diagnostic State.............................................. 6-9

ix
Set Display State On ............................................ 6-9
Set Low Power State On.................................... 6-10
Enable Cursor ..................................................... 6-10
Disable Cursor .................................................... 6-11
Set Screen Save Blank ........................................ 6-11
Set Screen Save Walk......................................... 6-11
Turn On Screen Save ......................................... 6-12
Disable Screen Save Option.............................. 6-12
Enable Character Blink...................................... 6-12
Disable Character Blink..................................... 6-13
Move Cursor Left ............................................... 6-13
Move Cursor Right ............................................ 6-13
Move Cursor Up................................................. 6-14
Move Cursor Down ........................................... 6-14
Move Cursor To Specified Position................. 6-14
Brightness Adjustment...................................... 6-15
Read Display ID Byte ........................................ 6-16
Read Display ID String...................................... 6-16
Display ESC Character ...................................... 6-16
Select Character Set n ........................................ 6-16
Read Display Data String.................................. 6-17
Appendix A: Cables
Appendix B: Feature Kits
7454 Kits.....................................................................B-1
Kit Index...........................................................................B-2

x
Revision Record
Issue Date Remarks
ASept00Firstissue(separated7401and7454sectionsoutof
B005‐0000‐1069)
BOct00AddednewmotherboardwithIntelPentiumIII/Celeron
processors
CFeb01UpdatedtoRelease2.0
Removedhardwareserviceinformationfromthis
documentwhichwaspreviouslycalledthe7454Retail
TerminalHardwareInstallationandServiceGuide(B005‐
0000‐1256)andrenameditthe7454WebKioskHardware
User’sGuide(B005‐0000‐1256).Thehardwareservice
informationwasplacedinanewdocument,the7454
RetailTerminalHardwareServiceGuide(B005‐0000‐
1342).
D
J
une01UpdatedConnectorRowBracketillustrations,updated
serialportinformationandaddedDualRS‐232PortKit
(7454‐F072)installationinstructions
EAug01AdditionalupdatesforRelease2.0
F
J
an02UpdatedforRelease2.1;updatedAppendixAand
AppendixB;addedBIOSCrisisRecoveryprocedures
G
J
un02RemovedallDSTN(Passive)LCDreferences.
HDec02UpdatedforRelease2.2.

Safety and Regulatory Information
TheNCRRealPOS7443conformstoallapplicablelegalrequirements.
ToviewthecompliancestatementsseetheNCRRealPOSTerminals
SafetyandRegulatoryStatements(B005‐0000‐1589).

Chapter 1: Product Overview
18004
NCR

Introduction
TheNCR7454RetailTerminalisaninteractivetouchscreenterminal
designedspecificallyforthehospitalitymarketplace.Housedinan
integrated,compactcabinet,the7454supportsacompletesetof
peripherals.
Themajorhardwarefeaturesofthe7454areaflatpaneldisplaywith
touchscreeninputandLANconnectivity,plusoptionalmagnetic
stripereader,scanner,stereoaudio,andwirelessLAN.
The7454isInternet/Intranetready.Systemloadingcanoccurfroma
networkserver,andsoftwareanddatacontentaredeliveredfroma
serverthroughstandardinternetprotocols.

1-2 Chapter 1: Product Overview
Serial Number/Model Number Label
Theunit’sserialnumber,modelnumber,tracernumber,anddateof
manufactureareincludedonalabelonthebackoftheCoreModule.
Toviewthelabel,tilttheCoreModuleandremovethecablecover.
Note: Theserialnumberisrepeatedonthenon‐MSRsideoftheCore
Module.
NCR 7454-3504-M001
50-12345678
Mfg
Date: 11/15/01
F000,F017,F127,F503,F752,F009,F101,F601
Class/Model
Serial Number
Feature Number(s)
Date Manufactured
16394a 

Chapter 1: Product Overview 1-3
Hardware Modules
Base Unit
•ProcessorBoard
−Intel®Pentium®IIIorCeleron‐classprocessor
−SVGAchipset
−MPEGIIchipset
−32MBRAMonboard(Celeron600MHzprocessor)
−64MBRAMonboard(Celeron700MHzprocessor)
−4MBVideoMemory
−1MBFlashBIOS(notCMOS)
−FourRS‐232ports(twooptionallypowered)
−10/100BaseTEthernetLANchipset,Wake‐on‐LANsupport,and
RJ‐45port
−PCAudiowithaninternalmonospeaker
−SoundBlaster®16‐compatibleaudiochipset
−TwoUSBtypeAports
−PS/2keyboardport
−ExternalVGAdisplayport.
−Externalstereospeakerport
−InternalPS/2mouse(dedicatedtothetouchscreen)
−OneSODIMM(SmallOutlineDIMM)RAMsocket(32MB)
−IDEsupportforaharddiskandanoptionalcompactflash

1-4 Chapter 1: Product Overview
•POSConnectorBoard
−Cashdrawerport(supportstwodrawersviaaY‐cable)
−Internalparallelport(dedicatedtotheoptionalcustomer
display)
•12.1‐InchOperatorDisplay‐capacitiveorresistivetouchLCD,
availableinactivematrixmodels
•15‐InchColorTFTLCDOperatorDisplaypanelwithcapacitive
touchscreen
•2.5ʺharddisk
•IntegratedMotionSensor,capableofwakinguptheterminalfrom
alowpowerstate
•IntegratedPowerSupply
•Resetswitchwhichcanbeusedtorecoverfromalock‐upcondition
•3‐meterEthernetcable
•85WPowerSupply
•U.S.powercord
Hardware Options
•IntelPentiumIIIprocessor
•IntelCeleron(700MHz)processor
•IntegratedMSR(3‐trackISOorJIS)
•IntegratedStereoModule
•IntegratedInfraredSensor
•DualPCMCIA(forwirelessLAN)
•Gray(G105)orCharcoalGray(CG01)cabinetcolors
•Mountingoptions:Table‐top,Wall

Chapter 1: Product Overview 1-5
•7837Hand‐heldScanner
•7892Bi‐modalPresentationScanner
•Customerdisplays
−Nocustomerdisplay
−Parallel
−Integrated4x20(loworhigh‐post)
−Remote2x20
−VGA(DualDisplay)
−CRT(Kit)
−AnalogLCD(Kit)
•256MBCompactFlash(IDEBus)
•Cashdrawers
−2113CashDrawer(modular)
−2189CashDrawer(modular)
−2260CashDrawer(modular)
−Dualcashdrawercable
•7454Printers:
−7158ThermalReceipt/ImpactPrinter
−7167ThermalReceipt/ImpactPrinter
−7194ThermalReceiptPrinter
−7196ThermalReceiptPrinter
−7197ThermalReceiptPrinter
−2214ThermalFiscalPrinter
−Remoteprintercables
−Signalextendersforremoteprinters
•2757KitchenDisplaySystem

1-6 Chapter 1: Product Overview
•PCkeyboard
−KeyboardShelf
•USBRS‐232PortServer
−USBSerialConverter
•CD‐ROMDrive
Terminal Components not Supported
Itisimportanttonotethattheterminaldoesnotsupportthefollowing
components.
Not supported Alternative implementation
CMOSforhardtotals,logs,and
tallies
Harddisk,compactflash,orserver
storage
Removablemedia,e.g.,aflex
disk
LANcommunicationtoanNTserver
viastandardprotocols
SLPterminalloadingLocalstorage,TCP/IPnetworkingand
PXEloading
Keylockforsecurity(X,L,R,S)Resetswitchbasedsecurity
ISAandPCIExpansionslotsUSBandLANbaseddevices(future)
DVDROM
InternalUPSExternalUPS
ManualVideoandaudio
controls
Softwarecontrolled
Windows®3.1,
WindowsNT®3.51,OS/2
WindowsNT4.0,MS‐DOS®,
Windows®CE,Windows®95,
Windows®98,Windows®2000,
Windows®XPe
Intel133MHz,166MHz,and
266MHzPentiumProcessors
AMD366MHzand400MHz
Processors
IntelPentiumIII550MHz
IntelCeleron®600MHzand700MHz
processors

Chapter 1: Product Overview 1-7
System Configuration Diagram
18470b
2260/2183/2189 2nd Cash Drawer
(Y-Cable)
5972/5973
PS/2KBD VGA
POS Connector Bd.
USB
Audio
RS232 (4)
2 Optionally
Powered
Customer Display
(Parallel)
Cash Dwr
2336-K007
Ethernet
2336-K008
2113
7196 7166 2010 Coin
Dispenser
7892
2214
Processor Board
7837
5974
7194 7158
Note: 7158, 7167, 7194,
and 7197 are available in
both RS-232 and USB.
7167
7197

1-8 Chapter 1: Product Overview
Hardware Module Descriptions
Processor Board
Processor/Chip Set
TheterminalusesanIntelarchitectureprocessor,whichpermitsitto
leverageexistingsoftwaredriversandapplications,aswellasprovide
thegreatestflexibilityinchoosinganoperatingsystem.Thisprovides
severalotheradvantages:
•CapableofSWMPEG‐1playbackat30framespersecondwith22
KHzstereoaudio(maybelimitedbyOSconstraints)
•SoundBlaster‐compatibleaudiocapability
•JavaBenchmarkperformance>1000Caffeinemarks,JITcompiled
•OSsupporttorunJava
•Expansioncapabilitiesforoptionalfeaturesandfuture
requirements(ISA/PCIbusandUSB)
Thefollowingsectionsidentifyprocessors,systembusspeed,andon‐
boardmemoryavailableon7454Release2.xprocessorboards:
Release 2.0/2.1
•Intel600MHzµPGA2CeleronProcessorand440BXchipset
consistingofthe82443BX(NorthBridge)SystemController,also
calledtheMTXC,andthe82371EB(SouthBridge)PCIISA
accelerator,alsocalledthePIIX4E.
•100MHzsystembus
•32MBmemorywithabilitytoaddSODIMMStoincreasethe
memorycapacityoftheterminal