NEC Univerge SV8100 User manual

Features and Specifications Manual
INT-2067 (UNIV)
Issue 13.0
(Version 9500)
®

NEC Corporation of America reserves the right to change the specifications, functions, or features at
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Copyright 2014
NEC Corporation of America
6535 N. State Highway 161
Irving, TX 75039-2402
Communications Technology Group

Preface
Before Reading this Manual
This manual provides detailed information for each of the system’s features. If you are not familiar with
the features, the Table of Contents provides a list of the features and where to find the feature within
the manual.
GENERAL INFORMATION
Congratulations! You have purchased the NEC UNIVERGE SV8100 System.
The UNIVERGE SV8100 system is a feature-rich key system that provides many features including
Automatic Call Distribution, IP Station and IP Trunk support, ISDN compatibility, PBX compatibility,
TAPI compatibility, Voice over Internet Protocol and Uniform Call Distribution.
The UNIVERGE SV8100 system meets the customer needs today, and as business expands, the
system can be expanded to grow as well.
The UNIVERGE SV8100 system has a set of manuals that provide all the information necessary to
install and support the system. This preface describes these manuals.
SUPPORTING DOCUMENTS
UNIVERGE SV8100 General Description Manual
This Manual provides general information about the system, its features, system configuration and
standards. This manual provides an overview of the UNIVERGE SV8100 system and can be used to
present information to potential customers.
SV8100 System Hardware Manual
The System Hardware Manual is provided for the system installer. This manual has detailed
instructions for installing the SV8100 chassis, blades, multiline terminals, and optional equipment.

UNIVERGE SV8100 Programming Manual
This manual provides instructions for programming the UNIVERGE SV8100 system using a multiline
terminal or PC.

Features and Specifications Manual i
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TABLE OF CONTENTS
Chapter 1 Introduction
Section 1 General Information .........................................................................................1-1
Section 2 Multiline Terminals used with the System........................................................1-1
Chapter 2 Features
Section 1 About This Chapter..........................................................................................2-1
Section 2 Important Notes ...............................................................................................2-2
Section 3 IPK II to UNIVERGE SV8100 Feature Comparison List ..................................2-2
Section 4 Features.........................................................................................................2-11
Account Code – Forced/Verified/Unverified ....................................................... 2-13
Account Code Entry............................................................................................ 2-21
Alarm .................................................................................................................. 2-27
Alarm Reports..................................................................................................... 2-31
Alphanumeric Display......................................................................................... 2-45
Analog Communications Interface (ACI) ............................................................ 2-49
Ancillary Device Connection............................................................................... 2-57
Answer Hold ....................................................................................................... 2-61
Answer Key ........................................................................................................ 2-65
Attendant Call Queuing ...................................................................................... 2-69
Automatic Call Distribution (ACD) ...................................................................... 2-73
Automatic Release ........................................................................................... 2-105
Automatic Route Selection ............................................................................... 2-111
Recognize Extension Location when Logging in with NetLink ..............................2-115
Background Music ............................................................................................ 2-141

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Barge-In............................................................................................................ 2-145
Battery Backup – System Memory................................................................... 2-151
Battery Backup – System Power...................................................................... 2-153
Call Appearance (CAP) Keys........................................................................... 2-155
Call Arrival (CAR) Keys.................................................................................... 2-161
Call Duration Timer .......................................................................................... 2-167
Call Forwarding – Centrex................................................................................ 2-169
Call Forwarding ................................................................................................ 2-175
Call Forwarding with Follow Me ....................................................................... 2-189
Call Forwarding, Off-Premise........................................................................... 2-193
Call Forwarding/Do Not Disturb Override......................................................... 2-209
Call Monitoring ................................................................................................. 2-213
Call Redirect..................................................................................................... 2-221
Call Waiting/Camp-On...................................................................................... 2-225
Callback............................................................................................................ 2-231
Caller ID Call Return ........................................................................................ 2-235
Caller ID ........................................................................................................... 2-239
Memo Display Function.........................................................................................2-244
Caller ID – Flexible Ringing.............................................................................. 2-257
Central Office Calls, Answering........................................................................ 2-265
Central Office Calls, Placing............................................................................. 2-277
Class of Service ............................................................................................... 2-289
Clock/Calendar Display.................................................................................... 2-309
CO Message Waiting Indication....................................................................... 2-313
Code Restriction............................................................................................... 2-319
Code Restriction Override ................................................................................ 2-329
Code Restriction, Dial Block............................................................................. 2-337
Conference....................................................................................................... 2-341
Conference, Voice Call/Privacy Release.......................................................... 2-349
Continued Dialing............................................................................................. 2-353
Cordless DECT Terminals................................................................................ 2-357

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Cordless Telephone Connection ...................................................................... 2-377
Data Line Security ............................................................................................ 2-395
Delayed Ringing ............................................................................................... 2-397
Department Calling........................................................................................... 2-403
Department Step Calling .................................................................................. 2-415
Dial Pad Confirmation Tone ............................................................................. 2-419
Dial Tone Detection.......................................................................................... 2-421
Dialing Number Preview ................................................................................... 2-425
Digital Trunk Clocking....................................................................................... 2-429
Direct Inward Dialing (DID)............................................................................... 2-435
Direct Inward Line (DIL).................................................................................... 2-457
Direct Inward System Access (DISA)............................................................... 2-463
Direct Station Selection (DSS) Console ........................................................... 2-481
Directed Call Pickup ......................................................................................... 2-491
Directory Dialing ............................................................................................... 2-495
Distinctive Ringing, Tones and Flash Patterns................................................. 2-499
Do Not Disturb.................................................................................................. 2-511
Door Box........................................................................................................... 2-517
Drop Key........................................................................................................... 2-525
Dterm Cordless II Terminal ................................................................................ 2-529
Dterm Cordless Lite II Terminal ......................................................................... 2-551
DTPlusWare ..................................................................................................... 2-571
Ecology............................................................................................................. 2-579
E911 Compatibility............................................................................................ 2-589
Electra Elite IPK Terminals............................................................................... 2-625
Facsimile CO Branch Connection .................................................................... 2-647
Flash................................................................................................................. 2-651
Flexible System Numbering.............................................................................. 2-655
Flexible Timeouts ............................................................................................. 2-675
Forced Trunk Disconnect ................................................................................. 2-685

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Issue 13.0 UNIVERGE SV8100
General Purpose Relay.................................................................................... 2-689
Group Call Pickup ............................................................................................ 2-695
Group Listen..................................................................................................... 2-699
Handset Mute................................................................................................... 2-703
Handsfree and Monitor..................................................................................... 2-711
Handsfree Answerback/Forced Intercom Ringing............................................ 2-715
Headset Operation ........................................................................................... 2-719
Hold.................................................................................................................. 2-723
Hot Key-Pad..................................................................................................... 2-731
Hotel/Motel ....................................................................................................... 2-735
Hotline .............................................................................................................. 2-753
Howler Tone Service ........................................................................................ 2-759
Instant Access Application (IAA) ...................................................................... 2-761
Intercom ........................................................................................................... 2-765
IP Multiline Station (SIP) .................................................................................. 2-773
NAPT Traversal.....................................................................................................2-781
IP Multiline Station (SIP) – ML440 Cordless .................................................... 2-797
IP Multiline Station (SIP) – ML440/G566/G266 with AP400/AP300................. 2-813
IP Single Line Telephone (SIP)........................................................................ 2-833
STD SIP Transfer-Unattended ..............................................................................2-844
IP Single Line Telephone (SIP) – NAT Mode................................................... 2-859
IP Trunk – (SIP) Session Initiation Protocol ..................................................... 2-867
SIP Trunk E.164 Support ......................................................................................2-869
SIP Trunk E.164 CLIP Enhancement....................................................................2-871
Video Support over SIP Trunks.............................................................................2-872
IP Trunk – H.323 .............................................................................................. 2-899
IPK/IPK II Migration.......................................................................................... 2-911
IP Video Doorphone......................................................................................... 2-921
IP/Digital Call Logging...................................................................................... 2-929
ISDN Compatibility ........................................................................................... 2-933
ISDN 2 B-Channel Transfer ..................................................................................2-939

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IVR – Appointment Reminder Server ............................................................... 2-959
IVR – Broadcast Server.................................................................................... 2-967
K-CCIS – IP ...................................................................................................... 2-975
CCIS Networking via IP (Peer to Peer Connections Basis) ..................................2-979
K-CCIS – IP with PVA ...................................................................................... 2-985
K-CCIS – T1 ..................................................................................................... 2-995
Last Number Redial........................................................................................ 2-1003
Licensing ........................................................................................................ 2-1007
Temporary License .............................................................................................2-1013
Line Preference .............................................................................................. 2-1023
Long Conversation Cutoff............................................................................... 2-1029
Loop Keys....................................................................................................... 2-1033
Maintenance ................................................................................................... 2-1039
Meet Me Conference...................................................................................... 2-1041
Meet Me Paging ............................................................................................. 2-1045
Meet Me Paging Transfer............................................................................... 2-1051
Memo Dial ...................................................................................................... 2-1057
Message Waiting ............................................................................................ 2-1061
MH240 Wireless IP Telephone....................................................................... 2-1069
Microphone Cutoff .......................................................................................... 2-1105
Mobile Extension ............................................................................................ 2-1109
Callback to Cell Phone........................................................................................2-1117
Multiple Trunk Types ...................................................................................... 2-1133
Music on Hold................................................................................................. 2-1153
Name Storing.................................................................................................. 2-1163
NEC Meeting Center (NMC)........................................................................... 2-1167
Night Service .................................................................................................. 2-1175
Off-Hook Signaling ......................................................................................... 2-1185
One-Touch Calling.......................................................................................... 2-1191
Operator ......................................................................................................... 2-1197
(OPX) Off-Premise Extension......................................................................... 2-1201

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Paging, External............................................................................................. 2-1211
Paging, External (VRS) .................................................................................. 2-1219
Paging, Internal .............................................................................................. 2-1223
Park................................................................................................................ 2-1229
Personal Park at a Co-Worker’s Extension .........................................................2-1231
PBX Compatibility........................................................................................... 2-1239
PC Programming............................................................................................ 2-1245
Outbound IP Connection.....................................................................................2-1254
Power Failure Transfer................................................................................... 2-1265
Prime Line Selection ...................................................................................... 2-1269
Private Line .................................................................................................... 2-1275
Programmable Function Keys ........................................................................ 2-1281
Programming from a Multiline Terminal ......................................................... 2-1287
Pulse to Tone Conversion.............................................................................. 2-1291
Redial Function .............................................................................................. 2-1295
Remote (System) Upgrade............................................................................. 2-1299
Repeat Redial................................................................................................. 2-1303
Resident System Program ............................................................................. 2-1307
Reverse Voice Over ....................................................................................... 2-1309
Ring Groups ................................................................................................... 2-1313
Ringdown Extension, Internal/External .......................................................... 2-1319
Room Monitor................................................................................................. 2-1323
Save Number Dialed ...................................................................................... 2-1329
Secondary Incoming Extension...................................................................... 2-1333
Secretary Call (Buzzer) .................................................................................. 2-1339
Secretary Call Pickup..................................................................................... 2-1343
Security .......................................................................................................... 2-1347
Selectable Display Messaging ....................................................................... 2-1367
Selectable Ring Tones ................................................................................... 2-1373
Serial Call....................................................................................................... 2-1377
Simple Network Management Protocol (SNMP) ............................................ 2-1381

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Single Line Telephones, Analog 500/2500 Sets............................................. 2-1391
SLT Adapter ................................................................................................... 2-1403
SMB8000 Communications Analyst ............................................................... 2-1421
SMB8000 E911 Security Notification ..................................................................2-1431
SMB8000 Conference Bridge......................................................................... 2-1435
SMB8000 Conference Bridge – Outlook Integration ...................................... 2-1447
Softkeys.......................................................................................................... 2-1467
Speed Dial – System/Group/Station............................................................... 2-1471
Speed Dial – Telephone Book........................................................................ 2-1491
Station Hunt.................................................................................................... 2-1499
Station Message Detail Recording ................................................................. 2-1503
Station Name Assignment – User Programmable.......................................... 2-1529
Station Relocation .......................................................................................... 2-1533
SV8100 Internal Router .................................................................................. 2-1537
SV8100 NetLink.............................................................................................. 2-1541
NetLink Multi-SIP Carrier ....................................................................................2-1547
SV8100 PoE Gigabit Switch........................................................................... 2-1559
SV8100 UC Desktop Suite Applications......................................................... 2-1567
SV8100/SV8300 Terminals ............................................................................ 2-1593
Synchronous Ringing ..................................................................................... 2-1609
T1 Trunking (with ANI/DNIS Compatibility) .................................................... 2-1613
Tandem Ringing ............................................................................................. 2-1627
Tandem Trunking (Unsupervised Conference) .............................................. 2-1631
TAPI Compatibility .......................................................................................... 2-1649
Tone Override................................................................................................. 2-1655
Traffic Reports................................................................................................ 2-1659
Transfer .......................................................................................................... 2-1663
Trunk Group Routing...................................................................................... 2-1677
Trunk Groups.................................................................................................. 2-1683
Trunk Queuing/Camp-On ............................................................................... 2-1689

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Issue 13.0 UNIVERGE SV8100
UCB (Unified Communications for Business)................................................. 2-1693
Call Processing ...................................................................................................2-1700
Agent and Supervisor Functions .........................................................................2-1702
Announcement Function .....................................................................................2-1703
Voicemail Function..............................................................................................2-1704
InUCB Blade .......................................................................................................2-1706
UM8000 Mail .................................................................................................. 2-1723
uMobility – Server Based ............................................................................... 2-1751
uMobility – Wi-Fi Client................................................................................... 2-1773
Unicast/Multicast Paging Mode...................................................................... 2-1787
Uniform Call Distribution (UCD) ..................................................................... 2-1795
Uniform Numbering Network.......................................................................... 2-1805
Universal Slots ............................................................................................... 2-1813
User Programming Ability............................................................................... 2-1829
Virtual Extensions........................................................................................... 2-1831
VM8000 InMail ............................................................................................... 2-1843
VM8000 InMail Park and Page....................................................................... 2-1893
VM8000 InMail Upload Download Audio........................................................ 2-1901
VM8000 InMail – Automatic Access to VM by Caller ID................................. 2-1911
VM8000 InMail – Cascade Message Notification........................................... 2-1919
VM8000 InMail – Email Notification................................................................ 2-1945
VM8000 InMail – Find-Me Follow-Me............................................................. 2-1955
VM8000 InMail – Language Setting ............................................................... 2-1965
Voice Call Recording...................................................................................... 2-1971
Dterm ® Voice Security Recorder (VSR) ..............................................................2-1971
NEC SonicView™IP Recorder (1.0) ...................................................................2-1975
NEC SonicView Recorder (TDM and IP) (2.0) ....................................................2-1981
NEC SonicView Recorder (2.7)...........................................................................2-1987
Voice Mail Integration (Analog) ...................................................................... 2-1999
Voice Mail Message Indication on Line Keys................................................. 2-2021
Voice Over...................................................................................................... 2-2027
Voice Response System (VRS) ..................................................................... 2-2031

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Voice Response System (VRS) Embedded VRS........................................... 2-2055
Voice Response System (VRS) Upload Download Audio .............................. 2-2069
Voice Response System (VRS) – Call Forwarding – Park and Page............. 2-2077
Volume Controls............................................................................................. 2-2083
Warning Tone for Long Conversation............................................................. 2-2087
Wireless DECT (SIP)...................................................................................... 2-2091
Off-Hook Signaling ..............................................................................................2-2102
Caller ID Display After a Call Transfer ................................................................2-2103
Out of Range Call Warning Notification ..............................................................2-2104
Chapter 3 Codes Tables
Section 1 About This Chapter..........................................................................................3-1
Section 2 Simplifying Multiline Terminal Operations with One-Touch Key Operation .....3-1
Section 3 Using Handsfree ..............................................................................................3-2
Chapter 4 Feature Availability by Software
Revision
Section 1 Feature Availability Chart.................................................................................4-1

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Features and Specifications Manual xi
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LIST OF FIGURES
Figure 1-1 SV8100 Key Assignment Example .............................................................. 1-2
Figure 1-2 Feature Access/One-Touch Key Assignment Example ............................... 1-3
Figure 2-1 Left Cursor Key Operation Flow Chart ..................................................... 2-240
Figure 2-2 Department Calling Priority Call Routing ................................................. 2-406
Figure 2-3 Department Calling Circular Routing ....................................................... 2-407
Figure 2-4 Digital Trunk Clocking Example 1 ............................................................ 2-430
Figure 2-5 Digital Trunk Clocking Example 2 ............................................................ 2-431
Figure 2-6 Digital Trunk Clocking Example 3 ............................................................ 2-431
Figure 2-7 Digital Trunk Clocking Example 4 ............................................................ 2-431
Figure 2-8 Digital Trunk Clocking Example 5 ............................................................ 2-432
Figure 2-9 Digital Trunk Clocking Example 6 ............................................................ 2-432
Figure 2-10 Digital Trunk Clocking Example 7 ............................................................ 2-432
Figure 2-11 Digital Trunk Clocking Example 8 ............................................................ 2-433
Figure 2-12 Trunk Distinctive Ringing Flow Chart ....................................................... 2-501
Figure 2-13 ICM Distinctive Ringing Flow Chart ......................................................... 2-502
Figure 2-14 Automatic Night Service ........................................................................... 2-585
Figure 2-15 Multiline Terminal Darkens ...................................................................... 2-588
Figure 2-16 CCIS Standard Calls ................................................................................ 2-595
Figure 2-17 CCIS VE Standard Calls .......................................................................... 2-598
Figure 2-18 CCIS 911 Calls ........................................................................................ 2-606
Figure 2-19 CCIS VE 911 Calls ................................................................................... 2-610
Figure 2-20 Example – NAT Traversal ........................................................................ 2-782
Figure 2-21 ML440 Cordless Handset ........................................................................ 2-797
Figure 2-22 ML440 Cordless Handset ........................................................................ 2-814

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Figure 2-23 G566 and G266 in Desktop Charger ....................................................... 2-815
Figure 2-24 Example – SIP Phone .............................................................................. 2-856
Figure 2-25 Single SV8100 to IPK/IPK II Connection ................................................. 2-912
Figure 2-26 Multiple SV8100 to IPK/IPK II Connection (Layout 1) .............................. 2-913
Figure 2-27 Multiple SV8100 to IPK/IPK II Connection (Layout 2) .............................. 2-914
Figure 2-28 Multiple SV8100 to IPK/IPK II Connection (Layout 3) .............................. 2-915
Figure 2-29 Left Cursor Key Operation Flow Chart ................................................... 2-1003
Figure 2-30 Mobile Extension Layout ........................................................................ 2-1110
Figure 2-31 Example – Callback to Cell Phone ........................................................ 2-1117
Figure 2-32 PC Programming Overview ................................................................... 2-1246
Figure 2-33 PCPro Connection Dialog ...................................................................... 2-1247
Figure 2-34 WebPro Login Screen ............................................................................ 2-1248
Figure 2-35 WebPro Home Page .............................................................................. 2-1248
Figure 2-36 Maintenance Debug Screen .................................................................. 2-1249
Figure 2-37 WebPro End User Screen ..................................................................... 2-1250
Figure 2-38 Idle Terminal Display ............................................................................. 2-1351
Figure 2-39 Confirm Ring Time DIsplay .................................................................... 2-1351
Figure 2-40 No Answer Display ................................................................................ 2-1353
Figure 2-41 SNMP – Hardware Key Code Request .................................................. 2-1388
Figure 2-42 SNMP – CPU IP Address Request ........................................................ 2-1388
Figure 2-43 SNMP – Set Trap Alarm 64 ................................................................... 2-1389
Figure 2-44 SNMP – Trap Alarm Details ................................................................... 2-1389
Figure 2-45 E911 Deployment Example ................................................................... 2-1431
Figure 2-46 Conference Bridge – Schedule New Conference .................................. 2-1452
Figure 2-47 Conference Bridge – Download Outlook Plugin .................................... 2-1452
Figure 2-48 File Download – Open ........................................................................... 2-1453
Figure 2-49 Add or Remove Programs – Currently Installed Programs Example ..... 2-1454

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Figure 2-50 New Toolbars Added – Outlook 2007 .................................................... 2-1454
Figure 2-51 New Toolbars Added – Outlook 2010 .................................................... 2-1455
Figure 2-52 NEC Bridge Settings Screen – Outlook 2007 ........................................ 2-1456
Figure 2-53 NEC Bridge Settings Screen – Outlook 2010 ........................................ 2-1456
Figure 2-54 Schedule NEC Meeting – Using Default Options ................................... 2-1457
Figure 2-55 Meeting Scheduled with Meeting ID Example ....................................... 2-1458
Figure 2-56 Meeting Scheduled Example ................................................................. 2-1458
Figure 2-57 Schedule NEC Meeting – Using Advanced Options .............................. 2-1459
Figure 2-58 Schedule a Recurring NEC Meeting ...................................................... 2-1461
Figure 2-59 Editing a NEC Meeting ........................................................................... 2-1462
Figure 2-60 NEC Meeting Delete .............................................................................. 2-1463
Figure 2-61 NEC Meeting Delete Confirmation ......................................................... 2-1463
Figure 2-62 Delete NEC Meeting .............................................................................. 2-1463
Figure 2-63 NEC Meeting Delete Confirmation ......................................................... 2-1464
Figure 2-64 Email and iCalendar for Recurring Meeting ........................................... 2-1464
Figure 2-65 Conference Scheduled from Web UI ..................................................... 2-1465
Figure 2-66 Meeting Scheduled Example ................................................................. 2-1465
Figure 2-67 Cancelled – Conference Scheduled from Web UI ................................. 2-1466
Figure 2-68 Right Cursor Key Operation Flow Chart ................................................ 2-1473
Figure 2-69 Example of SMDR Report ...................................................................... 2-1507
Figure 2-70 Virtual Loopback – S-Point .................................................................... 2-1507
Figure 2-71 Example of S-Point Report .................................................................... 2-1508
Figure 2-72 Example of S-Point Report (Flagged) .................................................... 2-1508
Figure 2-73 Virtual Loopback – T-Point ..................................................................... 2-1508
Figure 2-74 Example of Twice Through Virtual Loop ................................................ 2-1509
Figure 2-75 Example of Twice Through Virtual Loop (Reverse Order) ..................... 2-1509
Figure 2-76 Virtual Loopback – External Call Routed Through T-Point .................... 2-1509

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Figure 2-77 Example of Twice Through Virtual Loop (Reverse Direction) ................ 2-1510
Figure 2-78 Example – Version 4000 or Earlier ........................................................ 2-1547
Figure 2-79 Example – Version 5000 ........................................................................ 2-1548
Figure 2-80 SV8100 Encryption Configuration .......................................................... 2-1594
Figure 2-81 VPN Between Smart Device and Office LAN ........................................ 2-1776
Figure 2-82 Port Forwarding without Session Boarder Controller ............................. 2-1777
Figure 2-83 Port Forwarding with Session Boarder Controller .................................. 2-1778
Figure 2-84 Multicast Mode Example ........................................................................ 2-1788
Figure 2-85 Unicast Mode Example .......................................................................... 2-1788
Figure 2-86 Auto Mode Example .............................................................................. 2-1789
Figure 2-87 Uniform Call Distribution (UCD) Priority Call Routing ............................ 2-1797
Figure 2-88 Uniform Call Distribution (UCD) Circular Routing .................................. 2-1798
Figure 2-89 VM8000 InMail User Pro Login Diagram ............................................... 2-1902
Figure 2-90 Example – User Access to Voice Mail ................................................... 2-1911
Figure 2-91 Cascade Message Notification Flow Chart-1 ......................................... 2-1922
Figure 2-92 Cascade Message Notification Flow Chart-2 ......................................... 2-1923
Figure 2-93 Cascade Message Notification Flow Chart-3 ......................................... 2-1924
Figure 2-94 Cascade Message Flow Chart 1 ............................................................ 2-1942
Figure 2-95 Cascade Message Flow Chart 2 ............................................................ 2-1943
Figure 2-96 Program 22-02: Incoming Call Trunk Setup .......................................... 2-2059
Figure 2-97 Program 40-10: Voice Announcement Service Option .......................... 2-2059
Figure 2-98 Program 25-02: VRS/DISA Message .................................................... 2-2060
Figure 2-99 Program 25-06: VRS/DISA 1-digit Code Attendant
Setup – Example 1 ................................................................................ 2-2060
Figure 2-100 Program 25-06: VRS/DISA 1-digit Code Attendant
Setup – Example 2 ................................................................................ 2-2061
Figure 2-101 Program 25-06: VRS/DISA 1-digit Code Attendant
Setup – Example 3 ................................................................................ 2-2061