NEC Express5800/T120e User manual

NEC Express Server
Express5800 Series
10.105.01-104.01
Dec 2013, 1st Edition
© NEC Corporation 2013
Express5800/T120e
EXP246
Maintenance Guide
Model Number: T120e N8100-2089F/2090F/2091F
Chapter 1 Maintenance
Chapter 2 Useful Features
Chapter 3 Appendix

Documents for This Product
Express5800/T120e Maintenance Guide
2
Documents for This Product
Documents for this product are provided as booklets ( ) and electronic manuals (
PDF
)
in the EXPRESSBUILDER disc ( ).
Precautions for Use Describes points of caution to ensure the safe use of this server.
Read these cautions before using this server.
Getting Started Describes how to use this server, from unpacking to operations.
See this guide at first and confirm an outline of this product.
User’s Guide
Chapter 1: General Description Overviews, names, and functions of the server’s parts
Chapter 2: Preparations Installation of additional options, connection of peripheral devices,
and proper location for this server
Chapter 3: Setup System BIOS configurations and summary of EXPRESSBUILDER
PDF
Chapter 4: Appendix Specifications and other information
Installation Guide (Windows)
Chapter 1: Installing Windows Installation of Windows and drivers, and important information for
installation
PDF
Chapter 2: Installing Bundled
Software Installation of bundled software, such as NEC ESMPRO and Universal RAID Utility
Maintenance Guide
Chapter 1: Maintenance Server maintenance and troubleshooting
Chapter 2: Useful Features The detail of system BIOS settings, RAID Configuration Utility, and
EXPRESSBUILDER
PDF
Chapter 3: Appendix Error messages and Windows Event Logs
Other documents
PDF
Provides the detail of NEC ESMPRO, Universal RAID Utility, and the other features.
EXPRESSBUILDER

Contents
Express5800/T120e Maintenance Guide 3
Contents
Documents for This Product...................................................................................................................................2
Contents.................................................................................................................................................................3
Notations Used in This Document ..........................................................................................................................6
Notations used in the text...............................................................................................................................6
Optical disk drive............................................................................................................................................6
Hard disk drive...............................................................................................................................................6
Removable media..........................................................................................................................................6
Abbreviations of Operating Systems (Windows)............................................................................................7
Trademarks ............................................................................................................................................................8
License Agreement Notice......................................................................................................................................9
Regulatory Notices...............................................................................................................................................10
Warnings and Additions to This Document...........................................................................................................11
Latest editions.............................................................................................................................................. 11
Chapter 1 Maintenance..........................................................................................................................................12
1. Transfer, Movement, and Disposal...............................................................................................................13
1.1 Transfer to a Third Party...................................................................................................................13
1.2 Disposal of the Server and Consumables.........................................................................................14
1.3 Regarding the Transportation of This Server ....................................................................................14
1.4 Moving and Storing...........................................................................................................................14
2. Daily Maintenance........................................................................................................................................16
2.1 Checking and Applying Updates.......................................................................................................16
2.2 Checking Alerts.................................................................................................................................16
2.3 Checking STATUS LED ....................................................................................................................17
2.4 Backup..............................................................................................................................................17
2.5 Cleaning............................................................................................................................................17
2.5.1 Cleaning the server.............................................................................................................18
2.5.2 Cleaning the tape drive.......................................................................................................18
2.5.3 Cleaning the keyboard and mouse.....................................................................................18
3. User Support................................................................................................................................................19
3.1 Maintenance Services.......................................................................................................................19
3.2 Before Asking for Repair...................................................................................................................19
4. Collecting Failure Information ......................................................................................................................20
4.1 Collecting Event Logs.......................................................................................................................20
4.1.1 Windows Server 2012.........................................................................................................20
4.1.2 Windows Server 2008 R2 / Windows Server 2008.............................................................22
4.2 Collecting Configuration Information.................................................................................................23
4.2.1 Windows Server 2012.........................................................................................................23
4.2.2 Windows Server 2008 R2/ Windows Server 2008..............................................................24
4.3 Collecting User-Mode Process Dump...............................................................................................24
4.4 Collecting Memory Dump..................................................................................................................24
5. Troubleshooting ...........................................................................................................................................25
5.1 Problem of Powering On...................................................................................................................25
5.2 Problem of Starting EXPRESSBUILDER..........................................................................................27
5.3 Problem of Installing OS...................................................................................................................28
5.4 Problem of Starting OS.....................................................................................................................31
5.5 Problem of When STOP Error...........................................................................................................32
5.6 Problem of Operating a RAID System ..............................................................................................33

Contents
Express5800/T120e Maintenance Guide
4
5.7 Problem of Using Internal Devices and Other Hardware ..................................................................36
5.8 Problem of OS Operation..................................................................................................................37
5.9 Problem of Starting EXPRESSBUILDER on Windows......................................................................39
5.10 Problem of Bundled Software...........................................................................................................39
5.11 Problem of Optical Disk Drive...........................................................................................................40
5.12 Problem of Powering Off...................................................................................................................40
6. Windows System Recovery .........................................................................................................................41
6.1 Recovery of Windows Server 2012...................................................................................................41
6.2 Recovery of Windows Server 2008 R2 and Windows Server 2008.....................................................41
7. Resetting and Clearing the Server...............................................................................................................42
7.1 Software Reset .................................................................................................................................42
7.2 BMC Reset .......................................................................................................................................42
7.3 Forced Shutdown..............................................................................................................................43
7.4 Clearing BIOS Settings (CMOS Memory).........................................................................................44
8. System Diagnostics......................................................................................................................................47
8.1 Tests .................................................................................................................................................47
8.2 Usage of System Diagnostics...........................................................................................................47
9. Offline Tools .................................................................................................................................................50
9.1 Starting Offline Tools.........................................................................................................................50
9.2 Features of Offline Tools...................................................................................................................51
9.3 Console-less feature.........................................................................................................................52
9.3.1 How to remotely control......................................................................................................52
9.3.2 Preparation.........................................................................................................................52
Chapter 2 Useful Features .....................................................................................................................................53
1. System BIOS ...............................................................................................................................................54
1.1 Starting SETUP.................................................................................................................................54
1.2 Parameters.......................................................................................................................................54
1.2.1 Main....................................................................................................................................55
1.2.2 Advanced............................................................................................................................56
1.2.3 Security...............................................................................................................................71
1.2.4 Server.................................................................................................................................76
1.2.5 Boot....................................................................................................................................81
1.2.6 Save & Exit.........................................................................................................................83
2. Flash FDD....................................................................................................................................................84
2.1 Notes on Using Flash FDD...............................................................................................................84
2.1.1 Compensation for recorded data ........................................................................................84
2.1.2 Handling Flash FDD ...........................................................................................................84
2.1.3 Use on EXPRESSBUILDER...............................................................................................84
3. Power Control Feature.................................................................................................................................85
3.1 Supported OS...................................................................................................................................85
3.2 Notes on Using Windows Server 2008 .............................................................................................85
4. RAID System Configuration.........................................................................................................................86
4.1 Running LSI Software RAID Configuration Utility .............................................................................86
4.1.1 Exiting LSI Software RAID Configuration Utility..................................................................87
4.2 Menu Tree.........................................................................................................................................88
4.3 Using LSI Software RAID Configuration Utility..................................................................................90
4.3.1 Creating and adding a configuration...................................................................................90
4.3.2 Executing rebuilding manually............................................................................................95
4.3.3 Setting a hot spare..............................................................................................................96
4.3.4 Executing Consistency Check ............................................................................................98
4.3.5 Other features.....................................................................................................................99
4.4 LSI Software RAID Configuration Utility and Universal RAID Utility................................................100
4.5 WebBIOS and Universal RAID Utility..............................................................................................102

Contents
Express5800/T120e Maintenance Guide 5
5. Details of EXPRESSBUILDER...................................................................................................................104
5.1 Starting EXPRESSBUILDER..........................................................................................................104
5.2 Menus of EXPRESSBUILDER........................................................................................................105
5.3 Utilities Provided by EXPRESSBUILDER.......................................................................................108
6. EXPRESSSCOPE Engine 3 ......................................................................................................................109
7. NEC ESMPRO...........................................................................................................................................110
7.1 NEC ESMPRO Agent (for Windows) .............................................................................................. 110
7.2 NEC ESMPRO Manager..................................................................................................................111
7.3 NEC ESMPRO Agent Extension..................................................................................................... 112
7.4 BMC Configuration ......................................................................................................................... 112
7.5 NEC ExpressUpdate Agent............................................................................................................. 112
8. NEC Product Info Collection Utility.............................................................................................................113
8.1 Usage ............................................................................................................................................. 113
9. Universal RAID Utility.................................................................................................................................114
9.1 Easy Configuration Feature............................................................................................................ 114
9.2 Creating Logical Drive of RAID 6.................................................................................................... 114
10. Express Report Service / Express Report Service(HTTPS).......................................................................115
11. Express Report Service(MG).....................................................................................................................116
Chapter 3 Appendix .............................................................................................................................................117
1. POST Error Message.................................................................................................................................118
2. List of Windows Event Logs.......................................................................................................................134
3. Accessing Data for Electric Power, Temperature, and Processor Utilization..............................................143
3.1 Windows.........................................................................................................................................143
3.1.1 Power consumption..........................................................................................................143
3.1.2 Intake air temperature.......................................................................................................144
3.1.3 Processor utilization..........................................................................................................147
3.2 Linux...............................................................................................................................................148
3.2.1 Power consumption..........................................................................................................148
3.2.2 Intake air temperature.......................................................................................................148
3.2.3 Processor utilization..........................................................................................................149

Notations Used in This Document
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Notations Used in This Document
Notations used in the text
In addition to safety-related symbols urging caution, three other types of notations are used in this document.
These notations have the following meanings.
Important Indicates critical items that must be followed when handling hardware or operating software. If
the procedures described are not followed, hardware failure, data loss, and other serious
malfunctions could occur.
Note Indicates items that must be confirmed when handling the server or operating software.
Tips Indicates information that is helpful to keep in mind when using this server.
Optical disk drive
This server is equipped with one of the following drives. These drives are referred to as optical disk drive in this
document.
DVD-ROM drive
DVD Super MULTI drive
Hard disk drive
Unless otherwise stated, hard disk drive (HDD) described in this document refer to the following.
Hard disk drive (HDD)
Solid state drive (SSD)
Removable media
Unless otherwise stated, removable media described in this document refer to the following.
USB flash drive
Flash FDD

Notations Used in This Document
Express5800/T120e Maintenance Guide 7
Abbreviations of Operating Systems (Windows)
Windows Operating Systems are referred to as follows.
See Chapter 1 (1.2 Supported Windows OS) in Installation Guide (Windows) for detailed information.
Notations in this document Official names of Windows
Widnows Server 2012 Standard
Windows Server 2012 Widnows Server 2012 Datacenter
Windows Server 2008 R2 Standard
Windows Server 2008 R2 Windows Server 2008 R2 Enterprise
Windows Server 2008 Standard
Windows Server 2008 * Windows Server 2008 Enterprise
* Includes 64-bit and 32-bit Editions unless otherwise stated.
The following appears on EXPRESSBUILDER.
Windows Server 2008 64-bit Edition: Windows Server 2008 x64
Windows Server 2008 32-bit Edition: Windows Server 2008 x86

Trademarks
Express5800/T120e Maintenance Guide
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Trademarks
EXPRESSSCOPE is a registered trademark of NEC Corporation.
Microsoft, Windows, Windows Server, Windows Vista, and MS-DOS are registered trademarks or trademarks of Microsoft
Corporation in the United States and other countries. Intel, Pentium, and Xeon are registered trademarks of Intel Corporation of the
United States. AT is a registered trademark of International Business Machines Corporation of the United States and other countries.
Adaptec, its logo, and SCSI Select are registered trademarks or trademarks of Adaptec, Inc. of the United States. LSI and the LSI
logo design are trademarks or registered trademarks of LSI Corporation. Adobe, the Adobe logo, and Acrobat are trademarks of
Adobe Systems Incorporated. DLT and DLTtape are trademarks of Quantum Corporation of the United States. PCI Express is a
trademark of Peripheral Component Interconnect Special Interest Group. Linux is a trademark or registered trademark of Linus
Torvalds in Japan and other countries. Red Hat® and Red Hat Enterprise Linux are trademarks or registered trademarks of Red Hat,
Inc. in the United States and other countries.
All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective
trademark owners.

License Agreement Notice
Express5800/T120e Maintenance Guide 9
License Agreement Notice
Open source software of following license is included in the part of this product (system BIOS, Off-line tool).
EDK FROM TIANOCORE.ORG
BSD License from Intel
Copyright (c) 2004, Intel Corporation
All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the
following conditions are met:
・ Redistributions of source code must retain the above copyright notice, this list of conditions and the following
disclaimer.
・ Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
・ Neither the name of the Intel Corporation nor the names of its contributors may be used to endorse or
promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY
EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITYAND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT
SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED
TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY
WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Copyright (c) 2004 - 2007, Intel Corporation
All rights reserved. This program and the accompanying materials are licensed and made available under the
terms and conditions of the BSD License which accompanies this distribution. The full text of the license may be
found at http://opensource.org/licenses/bsd-license.php
THE PROGRAM IS DISTRIBUTED UNDER THE BSD LICENSE ON AN "AS IS" BASIS, WITHOUT
WARRANTIES OR REPRESENTATIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED.

Regulatory Notices
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Regulatory Notices
FCC Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
CE Statement
This is a Class A product. In domestic environment this product may cause radio interference in which case
the user may be required to take adequate measures (EN55022).
BSMI Statement

Warnings and Additions to This Document
Express5800/T120e Maintenance Guide 11
Warnings and Additions to This Document
1. Unauthorized reproduction of the contents of this document, in part or in its entirety, is prohibited.
2. This document is subject to change at any time without notice.
3. Do not make copies or alter the document content without permission from NEC Corporation.
4. If you have any concerns, or discover errors or omissions in this document, contact your sales
representative.
5. Regardless of article 4, NEC Corporation assumes no responsibility for effects resulting from your
operations.
6. The sample values used in this document are not actual values.
Keep this document for future reference.
Latest editions
This document was created based on the information available at the time of its creation. The screen images,
messages and procedures are subject to change without notice. Substitute as appropriate when content has
been modified.
The most recent version of the guide, as well as other related documents, is also available for download from
the following website.
http://www.nec.com/

Express5800/T120e Maintenance Guide
12
NEC Express5800 Series
Express5800/T120e
Maintenance
This chapter explains maintenance of server, and what actions are to be taken in case of trouble when operating
this server.
1. Transfer, Movement, and Disposal
Describes how to transfer this server to a third party. Also describes how to dispose, move and store this
server.
2. Daily Maintenance
Describes what you must confirm for daily use, how to manage files, and how to clean the server.
3. User Support
Describes various services on this product.
4. Collecting Failure Information
Describes how to collect information about the location where a failure occurred and its cause when the
server malfunctions. See this section in case of a failure.
5. Troubleshooting
Describes how to identify the causes of problems and what actions are to be taken to address them. See this
section if you suspect a failure.
6. Windows System Recovery
Describes Windows recovery setup. See this section if Windows is corrupt.
7. Resetting and Clearing the Server
Describes how to reset or clear the server. See this section if the server is not working or if you want to
restore BIOS settings to the factory settings.
8. System Diagnostics
Describes the system diagnostics of this server.
9. Offline Tools
Describes tools for preventive maintenance of this product.

1. Transfer, Movement, and Disposal
Express5800/T120e Maintenance Guide 13
Chapter 1 Maintenance
1. Transfer, Movement, and Disposal
1.1 Transfer to a Third Party
Note the following if you want to transfer or sell the server to a third party.
Server
Be sure to provide the server’s instruction manuals (including electronic manuals) to the third party.
Data on the hard disk drive
Be sure to erase the data stored in HDD to prevent the leakage of sensitive data, such as customer
information or company management information, to any third parties.
Important NEC assumes no liability for data leakage.
Data seems to be erased when you empty "Recycle Bin" of Windows or run the "format" command of the
operating system. However, the actual data remains on the hard disk drive. Data not erased completely
might be restored by special software and used for unexpected purposes.
Bundled software
Observe the following precautions when transferring the bundled software to a third party.
Transfer them with the server.
All provided discs and documents must be transferred and no backup copies must be retained.
Transfer requirements listed in "Software License Agreement" that comes with software must be
satisfied.
Bundled software on client PC must be uninstalled before transferring.

1. Transfer, Movement, and Disposal
Express5800/T120e Maintenance Guide
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Chapter 1 Maintenance
1.2 Disposal of the Server and Consumables
Dispose of the server, hard disk drives, DVD/CD-ROMs, optional boards, and batteries according to laws
and regulations of the central and/or local government. Also dispose of the power cord attached to this
product together with the server to prevent diversion to other products.
Note For disposal (or replacement) of the battery on the mother board of the server,
consult with your sales representative.
It is your responsibility to completely erase all data stored on storage devices
such as hard disk drives, backup data cartridges, or any other media (such as
CD-R/CD-RW) so that the data cannot be restored by a third party.
Some components including fans, batteries, and the optical disk drive work for a limited period of time and
require replacement. For stable operation of the server, NEC recommends you regularly replace these
components. Contact your sales representative for information on replacement or the lifetime of
components.
1.3 Regarding the Transportation of This Server
This server and/or some of the associated optional devices uses lithium metal batteries or lithium ion batteries.
Regulations for air/ocean transportation apply when transporting lithium batteries. Conform to the
regulations if you want to transport this server or optional devices by air or ship.
1.4 Moving and Storing
Follow the steps below when moving or storing this server.
WARNING
Be sure to observe the following precautions to use the server safety. Failure to
observe the precautions may cause death or serious injury. For details, refer to
Safety precautions in Precautions for Use in "User’s Guide".
Do not disassemble, repair, or alter the server.
Do not remove the lithium battery, NiMH, or Li-ion battery.
Disconnect the power plug before installing or removing the server.

1. Transfer, Movement, and Disposal
Express5800/T120e Maintenance Guide 15
Chapter 1 Maintenance
CAUTION
Be sure to observe the following precautions to use the server safely. Failure to
observe the precautions may cause burns, injury, and property damage. For
details, refer to Safety precautions in Precautions for Use in "User’s Guide".
Make sure to complete installation.
Do not get your fingers caught.
Be careful of handling internal components that may be at high temperatures.
Note If the server has hard disk drives, move the server while being careful not to
damage the drive.
When storing the server, monitor the environmental conditions of the storage
area.
Temperature: 10C to 55C, Humidity: 20% to 80%
(No dew condensation is permitted)
Tips Make backup copies of important data stored in the hard disk drive.
1. Remove the disc from the optical disk drive
2. Power off the server (POWER LED goes off)
3. Unplug the power cord of the server from the power outlet.
4. Disconnect all the cables from the server
5. Pack the server securely to protect from damage, shock, and vibration.
Important If this server and internal optional devices are suddenly moved from a cold
place to a warm place, condensation will occur and cause malfunctions and
failures. Wait for a sufficient period of time before using the server and other
components.
Note Check and adjust the system clock before operating after relocating or storing the
server.

2. Daily Maintenance
Express5800/T120e Maintenance Guide
16
Chapter 1 Maintenance
2. Daily Maintenance
To use this server under good conditions at all times, periodically check and maintain as follows. If failures are
found, ask your sales representative, avoiding impossible operation.
2.1 Checking and Applying Updates
Express5800 Series posts update information for BIOS, firmware (FW), driver, and others of the server and
peripheral devices on our website. We recommend you to apply the latest update always.
NEC corporate site: http://www.nec.com/
[Support & Downloads]
NEC also provides ExpressUpdate that helps you to download and install updates that must be applied to
BIOS and FW of the server.
ExpressUpdate is contained in EXPRESSBUILDER provided with the server.
Tips NEC recommends that you back up data before applying the latest update.
2.2 Checking Alerts
Use NEC ESMPRO Manager (for Windows) to constantly verify that no abnormalities are discovered on the
monitored server and that no alerts have been issued.
Example image of NEC ESMPRO Manager
NEC ESMPRO Mana
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A
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2. Daily Maintenance
Express5800/T120e Maintenance Guide 17
Chapter 1 Maintenance
2.3 Checking STATUS LED
After powering on the server or before shutting down the system and powering off the server, check STATUS
LED on the front of the server. For the functions and descriptions of the LED, see Chapter 1 (4. Names and
Functions of Parts) in "User’s Guide".If the indicator shows the server abnormality, contact your salses
representative.
2.4 Backup
We recommend that you periodically back up the data on HDD.
If a RAID array has been configured on your system, back up the RAID configuration data. We also
recommend that you back up it after a rebuilding process required due to HDD failure. See Chapter 2 (5.
Details of EXPRESSBUILDER) for details.
2.5 Cleaning
Regularly clean the server to keep it in good condition.
WARNING
Be sure to observe the following precautions to use the server safety. Failure to
observe the precautions may cause death or serious injury. For details, refer to
Safety precautions in Precautions for Use in "User’s Guide".
Do not disassemble, repair, or alter the server.
Disconnect the power plug before cleaning the server.

2. Daily Maintenance
Express5800/T120e Maintenance Guide
18
Chapter 1 Maintenance
2.5.1 Cleaning the server
Wipe the external surfaces of the server with a dry soft cloth. Follow the procedure below if stains remain on
the surfaces.
Important Do not use volatile solvents such as thinner and benzene to clean the
server. Those solvents could damage or tarnish the material.
The power outlet, cables, connectors on the rear panel of the server, and
the inside of the server must be kept dry.
1. Confirm that the power is OFF (POWER LED is OFF)
2. Unplug the power cord of the server from a power outlet.
3. Wipe off dust from the power cord plug with a dry cloth.
4. Soak a soft cloth in neutral detergent that is diluted with cold or lukewarm water, and squeeze it firmly.
5. Rub off stains on the server with the cloth prepared in step 4.
6. Soak a soft cloth in water, squeeze it firmly, and wipe the server with it once again.
7. Wipe the server with a dry cloth.
2.5.2 Cleaning the tape drive
A dirty tape drive head causes unsuccessful file backup and damages the tape cartridge. Periodically clean
the tape drive with the designated cleaning tape.
For the cleaning interval and method, the estimated usable period and lifetime of the tape cartridge, refer to
the instructions attached to the tape drive.
2.5.3 Cleaning the keyboard and mouse
Wipe the surface of the keyboard with a dry cloth after confirming that the whole system, including the server
and the peripherals, are shut down and POWER LED is off.
An optical mouse does not work properly if the lens area is not clean. Wipe the sensor with a dry cloth to
remove any dirt or dust.

3. User Support
Express5800/T120e Maintenance Guide 19
Chapter 1 Maintenance
3. User Support
Before getting after-sales service, check the contents of the warranty and service.
3.1 Maintenance Services
Service representatives from NEC subsidiary companies or companies authorized by NEC provide
maintenance services. For the services, contact your sales representative.
3.2 Before Asking for Repair
If you think that a failure occurred, follow the steps below:
1. Check if the power cord and cables to other products are properly connected.
2. See Chapter 1 (5. Troubleshooting). If you find a symptom similar to your problem, take the action as
instructed.
3. Confirm that the required software has been properly installed.
4. Scan for viruses using a commercial Antivirus Software.
If the problem persists after taking the measures above, contact your sales representative. Take notes on LED
indications and the display on the screen at the failure, which will be useful information for the repair.
For repair within the warranty period, be sure to apply with your warranty.

4. Collecting Failure Information
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20
Chapter 1 Maintenance
4. Collecting Failure Information
If the server does not work correctly, you can collect failure information by using the following way.
The failure information to be described below is to be collected only at the request of your sales representative.
Important Do not reset during dumping memory or restarting the server even if the
message of virtual memory shortage appears.
4.1 Collecting Event Logs
To collect the various event logs of the server, follow the steps below.
Tips If a STOP error, system error, or system stall occurs, restart the system and follow
the steps below.
4.1.1 Windows Server 2012
1. Click Settings from Charms Bar.
To go to the step 5, you can directly choose Event Viewer by right-clicking on the lower left corner of
the screen.
[Settings] [Event Viewer]