NEC Univerge SV8100 User manual

Features and Specifications Manual
INT-2067 (UNIV)
Issue 12.0
(Version 9000)
®

NEC Corporation of America reserves the right to change the specifications, functions, or features at
any time without notice.
NEC Corporation of America has prepared this document for use by its employees and customers.
The information contained herein is the property of NEC Corporation of America and shall not be
reproduced without prior written approval of NEC Corporation of America.
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Copyright 2013
NEC Corporation of America
6535 N. State Highway 161
Irving, TX 75039-2402
Communications Technology Group

Preface
Before Reading this Manual
This manual provides detailed information for each of the system’s features. If you are not familiar with
the features, the Table of Contents provides a list of the features and where to find the feature within
the manual.
GENERAL INFORMATION
Congratulations! You have purchased the NEC UNIVERGE SV8100 System.
The UNIVERGE SV8100 system is a feature-rich key system that provides many features including
Automatic Call Distribution, IP Station and IP Trunk support, ISDN compatibility, PBX compatibility,
TAPI compatibility, Voice over Internet Protocol and Uniform Call Distribution.
The UNIVERGE SV8100 system meets the customer needs today, and as business expands, the
system can be expanded to grow as well.
The UNIVERGE SV8100 system has a set of manuals that provide all the information necessary to
install and support the system. This preface describes these manuals.
SUPPORTING DOCUMENTS
UNIVERGE SV8100 General Description Manual
This Manual provides general information about the system, its features, system configuration and
standards. This manual provides an overview of the UNIVERGE SV8100 system and can be used to
present information to potential customers.
SV8100 System Hardware Manual
The System Hardware Manual is provided for the system installer. This manual has detailed
instructions for installing the SV8100 chassis, blades, multiline terminals, and optional equipment.

UNIVERGE SV8100 Programming Manual
This manual provides instructions for programming the UNIVERGE SV8100 system using a multiline
terminal or PC.

Features and Specifications Manual i
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TABLE OF CONTENTS
Chapter 1 Introduction
Section 1 General Information .........................................................................................1-1
Section 2 Multiline Terminals used with the System........................................................1-1
Chapter 2 Features
Section 1 About This Chapter..........................................................................................2-1
Section 2 Important Notes ...............................................................................................2-2
Section 3 IPK II to UNIVERGE SV8100 Feature Comparison List ..................................2-2
Section 4 Features.........................................................................................................2-10
Account Code – Forced/Verified/Unverified ....................................................... 2-11
Account Code Entry............................................................................................ 2-19
Alarm.................................................................................................................. 2-25
Alarm Reports..................................................................................................... 2-29
Alphanumeric Display......................................................................................... 2-43
Analog Communications Interface (ACI)............................................................ 2-47
Ancillary Device Connection............................................................................... 2-55
Answer Hold....................................................................................................... 2-59
Answer Key ........................................................................................................ 2-63
Attendant Call Queuing ...................................................................................... 2-67
Automatic Call Distribution (ACD) ...................................................................... 2-71
Automatic Release ........................................................................................... 2-103
Automatic Route Selection............................................................................... 2-109
Recognize Extension Location when Logging in with NetLink..............................2-113
Background Music............................................................................................ 2-139

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Barge-In............................................................................................................ 2-143
Battery Backup – System Memory................................................................... 2-149
Battery Backup – System Power...................................................................... 2-151
Call Appearance (CAP) Keys........................................................................... 2-153
Call Arrival (CAR) Keys.................................................................................... 2-159
Call Duration Timer .......................................................................................... 2-165
Call Forwarding – Centrex................................................................................ 2-167
Call Forwarding................................................................................................ 2-173
Call Forwarding with Follow Me ....................................................................... 2-187
Call Forwarding, Off-Premise........................................................................... 2-191
Call Forwarding/Do Not Disturb Override......................................................... 2-207
Call Monitoring ................................................................................................. 2-211
Call Redirect..................................................................................................... 2-219
Call Waiting/Camp-On...................................................................................... 2-223
Callback............................................................................................................ 2-229
Caller ID Call Return ........................................................................................ 2-233
Caller ID ........................................................................................................... 2-237
Memo Display Function.........................................................................................2-242
Caller ID – Flexible Ringing.............................................................................. 2-255
Central Office Calls, Answering........................................................................ 2-263
Central Office Calls, Placing............................................................................. 2-275
Class of Service ............................................................................................... 2-287
Clock/Calendar Display.................................................................................... 2-307
CO Message Waiting Indication....................................................................... 2-311
Code Restriction............................................................................................... 2-317
Code Restriction Override................................................................................ 2-327
Code Restriction, Dial Block............................................................................. 2-335
Conference....................................................................................................... 2-339
Conference, Voice Call/Privacy Release.......................................................... 2-347
Continued Dialing............................................................................................. 2-351

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Cordless DECT Terminals................................................................................ 2-355
Cordless Telephone Connection...................................................................... 2-375
Data Line Security............................................................................................ 2-393
Delayed Ringing............................................................................................... 2-395
Department Calling........................................................................................... 2-401
Department Step Calling .................................................................................. 2-413
Dial Pad Confirmation Tone ............................................................................. 2-417
Dial Tone Detection.......................................................................................... 2-419
Dialing Number Preview................................................................................... 2-423
Digital Trunk Clocking....................................................................................... 2-427
Direct Inward Dialing (DID)............................................................................... 2-433
Direct Inward Line (DIL).................................................................................... 2-455
Direct Inward System Access (DISA)............................................................... 2-461
Direct Station Selection (DSS) Console........................................................... 2-479
Directed Call Pickup......................................................................................... 2-489
Directory Dialing............................................................................................... 2-493
Distinctive Ringing, Tones and Flash Patterns................................................. 2-497
Do Not Disturb.................................................................................................. 2-509
Door Box........................................................................................................... 2-515
Drop Key........................................................................................................... 2-523
Dterm Cordless II Terminal................................................................................ 2-527
Dterm Cordless Lite II Terminal ......................................................................... 2-549
DTPlusWare..................................................................................................... 2-569
Ecology............................................................................................................. 2-577
E911 Compatibility............................................................................................ 2-587
Electra Elite IPK Terminals............................................................................... 2-623
Facsimile CO Branch Connection .................................................................... 2-645
Flash................................................................................................................. 2-649
Flexible System Numbering.............................................................................. 2-653
Flexible Timeouts ............................................................................................. 2-673

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Issue 12.0 UNIVERGE SV8100
Forced Trunk Disconnect................................................................................. 2-683
General Purpose Relay.................................................................................... 2-687
Group Call Pickup ............................................................................................ 2-693
Group Listen..................................................................................................... 2-697
Handset Mute................................................................................................... 2-701
Handsfree and Monitor..................................................................................... 2-709
Handsfree Answerback/Forced Intercom Ringing............................................ 2-713
Headset Operation........................................................................................... 2-717
Hold.................................................................................................................. 2-721
Hot Key-Pad..................................................................................................... 2-729
Hotel/Motel....................................................................................................... 2-733
Hotline.............................................................................................................. 2-751
Howler Tone Service........................................................................................ 2-757
Intercom ........................................................................................................... 2-759
IP Multiline Station (SIP) .................................................................................. 2-767
NAPT Traversal.....................................................................................................2-775
IP Multiline Station (SIP) – ML440 Cordless.................................................... 2-791
IP Single Line Telephone (SIP)........................................................................ 2-807
STD SIP Transfer-Unattended..............................................................................2-818
IP Trunk – (SIP) Session Initiation Protocol..................................................... 2-833
SIP Trunk E.164 Support......................................................................................2-835
SIP Trunk E.164 CLIP Enhancement....................................................................2-837
Video Support over SIP Trunks.............................................................................2-838
IP Trunk – H.323.............................................................................................. 2-865
IPK/IPK II Migration.......................................................................................... 2-877
IP/Digital Call Logging...................................................................................... 2-887
ISDN Compatibility........................................................................................... 2-891
ISDN 2 B-Channel Transfer..................................................................................2-897
IVR – Appointment Reminder Server............................................................... 2-917
IVR – Broadcast Server.................................................................................... 2-925

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K-CCIS – IP...................................................................................................... 2-933
CCIS Networking via IP (Peer to Peer Connections Basis) ..................................2-937
K-CCIS – IP with PVA ...................................................................................... 2-943
K-CCIS – T1..................................................................................................... 2-953
Last Number Redial.......................................................................................... 2-961
Licensing .......................................................................................................... 2-965
Temporary License ...............................................................................................2-971
Line Preference................................................................................................ 2-981
Long Conversation Cutoff................................................................................. 2-987
Loop Keys......................................................................................................... 2-991
Maintenance..................................................................................................... 2-997
Meet Me Conference........................................................................................ 2-999
Meet Me Paging ............................................................................................. 2-1003
Meet Me Paging Transfer............................................................................... 2-1009
Memo Dial ...................................................................................................... 2-1015
Message Waiting............................................................................................ 2-1019
MH240 Wireless IP Telephone....................................................................... 2-1027
Microphone Cutoff.......................................................................................... 2-1063
Mobile Extension............................................................................................ 2-1067
Callback to Cell Phone........................................................................................2-1075
Multiple Trunk Types...................................................................................... 2-1091
Music on Hold................................................................................................. 2-1111
Name Storing.................................................................................................. 2-1121
NEC Meeting Center (NMC)........................................................................... 2-1125
Night Service.................................................................................................. 2-1133
Off-Hook Signaling ......................................................................................... 2-1143
One-Touch Calling.......................................................................................... 2-1149
Operator ......................................................................................................... 2-1155
(OPX) Off-Premise Extension......................................................................... 2-1159
Paging, External............................................................................................. 2-1169

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Paging, External (VRS).................................................................................. 2-1177
Paging, Internal.............................................................................................. 2-1181
Park................................................................................................................ 2-1187
Personal Park at a Co-Worker’s Extension.........................................................2-1189
PBX Compatibility........................................................................................... 2-1197
PC Programming............................................................................................ 2-1203
Outbound IP Connection.....................................................................................2-1212
Power Failure Transfer................................................................................... 2-1223
Prime Line Selection ...................................................................................... 2-1227
Private Line .................................................................................................... 2-1233
Programmable Function Keys........................................................................ 2-1239
Programming from a Multiline Terminal ......................................................... 2-1245
Pulse to Tone Conversion.............................................................................. 2-1249
Redial Function .............................................................................................. 2-1253
Remote (System) Upgrade............................................................................. 2-1257
Repeat Redial................................................................................................. 2-1261
Resident System Program ............................................................................. 2-1265
Reverse Voice Over....................................................................................... 2-1267
Ring Groups................................................................................................... 2-1271
Ringdown Extension, Internal/External.......................................................... 2-1277
Room Monitor................................................................................................. 2-1281
Save Number Dialed...................................................................................... 2-1287
Secondary Incoming Extension...................................................................... 2-1291
Secretary Call (Buzzer).................................................................................. 2-1297
Secretary Call Pickup..................................................................................... 2-1301
Security .......................................................................................................... 2-1305
Selectable Display Messaging ....................................................................... 2-1325
Selectable Ring Tones................................................................................... 2-1331
Serial Call....................................................................................................... 2-1335
Single Line Telephones, Analog 500/2500 Sets ............................................ 2-1339

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SLT Adapter ................................................................................................... 2-1351
SMB8000 Communications Analyst............................................................... 2-1369
SMB8000 E911 Security Notification ..................................................................2-1379
SMB8000 Conference Bridge......................................................................... 2-1383
SMB8000 Conference Bridge – Outlook Integration ...................................... 2-1395
Softkeys.......................................................................................................... 2-1415
Speed Dial – System/Group/Station............................................................... 2-1419
Speed Dial – Telephone Book........................................................................ 2-1439
Station Hunt.................................................................................................... 2-1447
Station Message Detail Recording................................................................. 2-1451
Station Name Assignment – User Programmable.......................................... 2-1477
Station Relocation .......................................................................................... 2-1481
SV8100 Internal Router.................................................................................. 2-1485
SV8100 NetLink.............................................................................................. 2-1489
NetLink Multi-SIP Carrier ....................................................................................2-1495
SV8100 PoE Gigabit Switch........................................................................... 2-1507
SV8100 UC Desktop Suite Applications......................................................... 2-1515
SV8100/SV8300 Terminals............................................................................ 2-1541
Synchronous Ringing ..................................................................................... 2-1557
T1 Trunking (with ANI/DNIS Compatibility) .................................................... 2-1561
Tandem Ringing............................................................................................. 2-1575
Tandem Trunking (Unsupervised Conference) .............................................. 2-1579
TAPI Compatibility.......................................................................................... 2-1597
Tone Override................................................................................................. 2-1603
Traffic Reports................................................................................................ 2-1607
Transfer.......................................................................................................... 2-1611
Trunk Group Routing...................................................................................... 2-1625
Trunk Groups.................................................................................................. 2-1631
Trunk Queuing/Camp-On............................................................................... 2-1637

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Issue 12.0 UNIVERGE SV8100
UCB (Unified Communications for Business)................................................. 2-1641
Call Processing ...................................................................................................2-1648
Agent and Supervisor Functions.........................................................................2-1650
Announcement Function.....................................................................................2-1651
Voicemail Function..............................................................................................2-1652
InUCB Blade .......................................................................................................2-1654
UM8000 Mail.................................................................................................. 2-1671
uMobility – Server Based ............................................................................... 2-1699
uMobility – Wi-Fi Client................................................................................... 2-1715
Unicast/Multicast Paging Mode...................................................................... 2-1729
Uniform Call Distribution (UCD) ..................................................................... 2-1737
Uniform Numbering Network.......................................................................... 2-1747
Universal Slots ............................................................................................... 2-1755
User Programming Ability............................................................................... 2-1771
Virtual Extensions........................................................................................... 2-1773
VM8000 InMail ............................................................................................... 2-1785
VM8000 InMail Park and Page....................................................................... 2-1835
VM8000 InMail Upload Download Audio........................................................ 2-1843
VM8000 InMail – Automatic Access to VM by Caller ID................................. 2-1853
VM8000 InMail – Cascade Message Notification........................................... 2-1861
VM8000 InMail – Email Notification................................................................ 2-1887
VM8000 InMail – Find-Me Follow-Me............................................................. 2-1897
VM8000 InMail – Language Setting............................................................... 2-1907
Voice Call Recording...................................................................................... 2-1913
Dterm ® Voice Security Recorder (VSR) ..............................................................2-1913
NEC SonicView™IP Recorder (1.0)...................................................................2-1917
NEC SonicView Recorder (TDM and IP) (2.0)....................................................2-1923
NEC SonicView Recorder (2.7)...........................................................................2-1929
Voice Mail Integration (Analog)...................................................................... 2-1941
Voice Mail Message Indication on Line Keys................................................. 2-1963
Voice Over...................................................................................................... 2-1969

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Voice Response System (VRS)...................................................................... 2-1973
Voice Response System (VRS) Embedded VRS........................................... 2-1997
Voice Response System (VRS) Upload Download Audio.............................. 2-2011
Voice Response System (VRS) – Call Forwarding – Park and Page............. 2-2019
Volume Controls............................................................................................. 2-2025
Warning Tone for Long Conversation............................................................. 2-2029
Wireless DECT (SIP)...................................................................................... 2-2033
Off-Hook Signaling..............................................................................................2-2044
Caller ID Display After a Call Transfer ................................................................2-2045
Out of Range Call Warning Notification ..............................................................2-2046
Chapter 3 Codes Tables
Section 1 About This Chapter..........................................................................................3-1
Section 2 Simplifying Multiline Terminal Operations with One-Touch Key Operation .....3-1
Section 3 Using Handsfree ..............................................................................................3-2
Chapter 4 Feature Availability by Software
Revision
Section 1 Feature Availability Chart.................................................................................4-1

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Features and Specifications Manual xi
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LIST OF FIGURES
Figure 1-1 SV8100 Key Assignment Example .............................................................. 1-2
Figure 1-2 Feature Access/One-Touch Key Assignment Example ............................... 1-3
Figure 2-1 Left Cursor Key Operation Flow Chart ..................................................... 2-238
Figure 2-2 Department Calling Priority Call Routing ................................................. 2-404
Figure 2-3 Department Calling Circular Routing ....................................................... 2-405
Figure 2-4 Digital Trunk Clocking Example 1 ............................................................ 2-428
Figure 2-5 Digital Trunk Clocking Example 2 ............................................................ 2-429
Figure 2-6 Digital Trunk Clocking Example 3 ............................................................ 2-429
Figure 2-7 Digital Trunk Clocking Example 4 ............................................................ 2-429
Figure 2-8 Digital Trunk Clocking Example 5 ............................................................ 2-430
Figure 2-9 Digital Trunk Clocking Example 6 ............................................................ 2-430
Figure 2-10 Digital Trunk Clocking Example 7 ............................................................ 2-430
Figure 2-11 Digital Trunk Clocking Example 8 ............................................................ 2-431
Figure 2-12 Trunk Distinctive Ringing Flow Chart ....................................................... 2-499
Figure 2-13 ICM Distinctive Ringing Flow Chart ......................................................... 2-500
Figure 2-14 Automatic Night Service ........................................................................... 2-583
Figure 2-15 Multiline Terminal Darkens ...................................................................... 2-586
Figure 2-16 CCIS Standard Calls ................................................................................ 2-593
Figure 2-17 CCIS VE Standard Calls .......................................................................... 2-596
Figure 2-18 CCIS 911 Calls ........................................................................................ 2-604
Figure 2-19 CCIS VE 911 Calls ................................................................................... 2-608
Figure 2-20 Example – NAT Traversal ........................................................................ 2-776
Figure 2-21 ML440 Cordless Handset ........................................................................ 2-791
Figure 2-22 Example – SIP Phone .............................................................................. 2-830

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Issue 12.0 UNIVERGE SV8100
Figure 2-23 Single SV8100 to IPK/IPK II Connection ................................................. 2-878
Figure 2-24 Multiple SV8100 to IPK/IPK II Connection (Layout 1) .............................. 2-879
Figure 2-25 Multiple SV8100 to IPK/IPK II Connection (Layout 2) .............................. 2-880
Figure 2-26 Multiple SV8100 to IPK/IPK II Connection (Layout 3) .............................. 2-881
Figure 2-27 Left Cursor Key Operation Flow Chart ..................................................... 2-961
Figure 2-28 Mobile Extension Layout ........................................................................ 2-1068
Figure 2-29 Example – Callback to Cell Phone ........................................................ 2-1075
Figure 2-30 PC Programming Overview ................................................................... 2-1204
Figure 2-31 PCPro Connection Dialog ...................................................................... 2-1205
Figure 2-32 WebPro Login Screen ............................................................................ 2-1206
Figure 2-33 WebPro Home Page .............................................................................. 2-1206
Figure 2-34 Maintenance Debug Screen .................................................................. 2-1207
Figure 2-35 WebPro End User Screen ..................................................................... 2-1208
Figure 2-36 Idle Terminal Display ............................................................................. 2-1309
Figure 2-37 Confirm Ring Time DIsplay .................................................................... 2-1309
Figure 2-38 No Answer Display ................................................................................ 2-1311
Figure 2-39 E911 Deployment Example ................................................................... 2-1379
Figure 2-40 Conference Bridge – Schedule New Conference .................................. 2-1400
Figure 2-41 Conference Bridge – Download Outlook Plugin .................................... 2-1400
Figure 2-42 File Download – Open ........................................................................... 2-1401
Figure 2-43 Add or Remove Programs – Currently Installed Programs Example ..... 2-1402
Figure 2-44 New Toolbars Added – Outlook 2007 .................................................... 2-1402
Figure 2-45 New Toolbars Added – Outlook 2010 .................................................... 2-1403
Figure 2-46 NEC Bridge Settings Screen – Outlook 2007 ........................................ 2-1404
Figure 2-47 NEC Bridge Settings Screen – Outlook 2010 ........................................ 2-1404
Figure 2-48 Schedule NEC Meeting – Using Default Options .................................. 2-1405
Figure 2-49 Meeting Scheduled with Meeting ID Example ....................................... 2-1406

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Figure 2-50 Meeting Scheduled Example ................................................................. 2-1406
Figure 2-51 Schedule NEC Meeting – Using Advanced Options .............................. 2-1407
Figure 2-52 Schedule a Recurring NEC Meeting ...................................................... 2-1409
Figure 2-53 Editing a NEC Meeting ........................................................................... 2-1410
Figure 2-54 NEC Meeting Delete .............................................................................. 2-1411
Figure 2-55 NEC Meeting Delete Confirmation ......................................................... 2-1411
Figure 2-56 Delete NEC Meeting .............................................................................. 2-1411
Figure 2-57 NEC Meeting Delete Confirmation ......................................................... 2-1412
Figure 2-58 Email and iCalendar for Recurring Meeting ........................................... 2-1412
Figure 2-59 Conference Scheduled from Web UI ..................................................... 2-1413
Figure 2-60 Meeting Scheduled Example ................................................................. 2-1413
Figure 2-61 Cancelled – Conference Scheduled from Web UI ................................. 2-1414
Figure 2-62 Right Cursor Key Operation Flow Chart ................................................ 2-1421
Figure 2-63 Example of SMDR Report ...................................................................... 2-1455
Figure 2-64 Virtual Loopback – S-Point .................................................................... 2-1455
Figure 2-65 Example of S-Point Report .................................................................... 2-1456
Figure 2-66 Example of S-Point Report (Flagged) .................................................... 2-1456
Figure 2-67 Virtual Loopback – T-Point ..................................................................... 2-1456
Figure 2-68 Example of Twice Through Virtual Loop ................................................ 2-1457
Figure 2-69 Example of Twice Through Virtual Loop (Reverse Order) ..................... 2-1457
Figure 2-70 Virtual Loopback – External Call Routed Through T-Point .................... 2-1457
Figure 2-71 Example of Twice Through Virtual Loop (Reverse Direction) ................ 2-1458
Figure 2-72 Example – Version 4000 or Earlier ........................................................ 2-1495
Figure 2-73 Example – Version 5000 ........................................................................ 2-1496
Figure 2-74 SV8100 Encryption Configuration .......................................................... 2-1542
Figure 2-75 VPN Between Smart Device and Office LAN ......................................... 2-1718
Figure 2-76 Port Forwarding without Session Boarder Controller ............................. 2-1719

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Figure 2-77 Port Forwarding with Session Boarder Controller .................................. 2-1720
Figure 2-78 Multicast Mode Example ........................................................................ 2-1730
Figure 2-79 Unicast Mode Example .......................................................................... 2-1730
Figure 2-80 Auto Mode Example .............................................................................. 2-1731
Figure 2-81 Uniform Call Distribution (UCD) Priority Call Routing ............................ 2-1739
Figure 2-82 Uniform Call Distribution (UCD) Circular Routing .................................. 2-1740
Figure 2-83 VM8000 InMail User Pro Login Diagram ............................................... 2-1844
Figure 2-84 Example – User Access to Voice Mail ................................................... 2-1853
Figure 2-85 Cascade Message Notification Flow Chart-1 ......................................... 2-1864
Figure 2-86 Cascade Message Notification Flow Chart-2 ......................................... 2-1865
Figure 2-87 Cascade Message Notification Flow Chart-3 ......................................... 2-1866
Figure 2-88 Cascade Message Flow Chart 1 ............................................................ 2-1884
Figure 2-89 Cascade Message Flow Chart 2 ............................................................ 2-1885
Figure 2-90 Program 22-02: Incoming Call Trunk Setup .......................................... 2-2001
Figure 2-91 Program 40-10: Voice Announcement Service Option .......................... 2-2001
Figure 2-92 Program 25-02: VRS/DISA Message .................................................... 2-2002
Figure 2-93 Program 25-06: VRS/DISA 1-digit Code Attendant
Setup – Example 1 ................................................................................ 2-2002
Figure 2-94 Program 25-06: VRS/DISA 1-digit Code Attendant
Setup – Example 2 ................................................................................ 2-2003
Figure 2-95 Program 25-06: VRS/DISA 1-digit Code Attendant
Setup – Example 3 ................................................................................ 2-2003
Figure 2-96 Program 25-06: VRS/DISA 1-digit Code Attendant
Setup – Example 4 ................................................................................ 2-2004
Figure 2-97 VRS User Pro Login Diagram ................................................................ 2-2012
Figure 2-98 IP DECT – 2nd Indication ...................................................................... 2-2044
Figure 2-99 IP DECT – Caller ID Display .................................................................. 2-2045
Figure 2-100 Out of Range Example .......................................................................... 2-2046