NEC 2400 Quick setup guide

585-310-216
Issue 2
December, 1995
INTUITYTM Integration with
NEC® NEAXTM 2400 Switch
Graphics © AT&T 1988
Ta

Blank Page

Contents
Issue 2 December 1995 iii
Table of Contents iii
About This Document xi
■Intended Audiences xii
■Prerequisite Skills or Knowledge xii
■Document Organization xii
■How to Use this Document xiv
■Conventions Used xiv
■Trademarks and Service Marks xvi
■Related Resources xvii
■How to Make Comments About This Book xviii
1Introduction and Requirements for Integration 1-1
■Safety Considerations 1-3
■Factory Assembled Systems 1-3
■Determining the Placement of the SID 1-4
■System Configuration 1-5
Intuity System Required Hardware 1-7
Switch Integration Device Required Hardware 1-8
NEC NEAX 2400 MCI Hardware 1-9
2Switch Integration Device Basics 2-1
■The Switch Integration Device Hardware 2-2
Front Panel 2-2
Rear Panel 2-2
■The Switch Integration Device Software 2-4
Menu Forms 2-4
Edit Forms 2-5
Single Item Edit Forms 2-6
Two Item Edit Forms 2-6

Contents
iv Issue 2 December 1995
Scroll Item Edit Forms 2-6
Edit Form Keys 2-7
Edit Form Help Functions 2-8
Action Forms 2-8
3Switch Integration Planning 3-1
■Determining the Number of Voice Mail Ports 3-2
■Setting the Message Desk Number 3-2
■Setting the Calling Party Identification Pad String 3-3
■Setting the Message Waiting Indicator Pad String 3-3
■Setting the Message Waiting Indicator Feature 3-3
■Determining the Message Center Interface Baud Rate 3-3
■Determining the SMDI Baud Rate 3-4
■Determining the Extension/Logical
Terminal Number Plan 3-4
4Hardware Installation 4-1
■Connect an Analog Line to the Modem 4-2
■Connect the MCI Line to the Switch 4-3
■Connect the MCI Cable to the A25B Cable 4-7
■Connect the Null Cable and the
Y-Cable to the SID 4-8
■Connect the SID to the INTUITY System 4-9
■Connect the SID Power Cord 4-9
5Installing SID Software on the
INTUITY System 5-1
■Requirements 5-1
■Stop the Voice System 5-2
■Load the SID Software 5-3
■Start the Voice System 5-8
■Turn on Transfer Feature 5-8

Contents
Issue 2 December 1995 v
6Administering the INTUITY System
for the NEAX Integration 6-1
■Administering the Switch Link Administration Screen 6-2
■Stopping and Restarting the Voice System 6-6
■Administering the System Translation Screen 6-7
7NEAX 2400 Switch Administration 7-1
■Administer Analog Voice Mail Ports 7-2
■Assign Voice Mail Extensions to a UCD Group 7-6
Setting Up a UCD Overflow Group 7-8
■Configuring the Message Center Interface Link 7-10
Administer the MessageWaiting Lamp 7-10
Assign a Port for the Message Center
Interface Link 7-13
Define the Port as a Terminal 7-15
Assign the MCI Link to a UCD Group 7-16
8Switch Integration Device Administration 8-1
■Administer the Basic Parameters 8-2
■Assign Extensions and LTNs 8-4
Using AutoFill 8-5
■Saving and Starting the Configuration 8-7
■Administer Serial Data Links 8-8
■Changing System Parameters 8-11
Setting the Date and Time 8-11
Adjusting the LCD Contrast 8-12
■SpecialProcessing for Message Waiting Lamps 8-13
■Setting a Security Level 8-14

Contents
vi Issue 2 December 1995
9Acceptance Tests 9-1
■Administer the Test Subscribers 9-2
Task 1: Forward Calls for Ring-No-Answer 9-2
Task 2: Forward Calls for Busy Conditions 9-3
Task 3: Forward Subscribers for All Calls 9-4
10 Cut-to-Service 10-1
■Administer theSubscriber Telephones 10-2
Task 1: Forward Subscribers for Ring-No-Answer 10-2
Task 2: Forward Calls for Busy Conditions 10-3
Task 3: Forward Subscribers for All Calls 10-4
ATroubleshooting and Error Logs A-1
■Switch Integration Device Problems A-2
■Error Logs A-5
■Clearing Your Configuration A-9
BUsing Views During Integration B-1
■SMDI Monitor Mode B-2
■Using MCI Monitor Mode B-4
■Using Statistics Mode B-4
■Using Metrics Mode B-5
■Clearing Statistical Information B-5
CSwitch Administration for INTUITY Lodging C-1
■Introduction C-1
■Hunt Group Administration C-1
■Message Retrieval Administration C-2

Contents
Issue 2 December 1995 vii
MessageRetrieval in Lodging Systems
without AUDIX C-2
MessageRetrieval in Systems Shared with
AUDIX C-2
Retrieval from the AUDIX Application C-2
Retrieval from the Lodging Application C-2
Alternate MessageRetrieval Method C-2
■Voice Mail Administration C-3
■Call Coverage Path C-4
■Do-Not-Disturb C-5
■Cut-to-Service C-5
Gradual Cut-to-Service C-5
One-Step Cut-to-Service C-6
■Summary C-6
ABB Abbreviations ABB-1
GL Glossary GL-1
IN Index IN-1

Contents
viii Issue 2 December 1995

Issue 2 December 1995 xi
About This Document
INTUITY™ Integration with NEC® NEAX™ 2400 Switch contains installation and
administration instructions for integrating a NEAX 2400 MCI switch with an
INTUITY system. The document contains instructions or information on the
following topics.
■Switch integration planning strategies
■Switch Integration Device (SID) hardware installation instructions
■Software installation instructions
■NEAX 2400 administration instructions
■Acceptance test procedures
■Cut-to-Service procedures
■SID troubleshooting guide
The document contains information only for the NEAX switch integration with the
INTUITY system. If you have another type of switch, refer to the switch integration
document for that switch.

xii Issue 2 December 1995
About This Document
Intended Audiences
This document is designed primarily for the on-site AT&T-certified services
technician, the customer’s technical personnel, and the customer’s NEAX
services technician. Use the document to install INTUITY system
integration-required hardware and software, perform acceptance tests, and
perform cut-to-service. The customer or the customers’ switch vendorshould use
the document when performing switch administration tasks and other customer
required tasks.
Secondary audiences include the AT&T personnel shown in the following list.
■Field support
■The Technical Service Center (TSC)
■Provisioning project managers
■The Sales and Technical Resource Center (STRC)
■Helpline personnel
■Factory assemble, load, and test (ALT) personnel
Prerequisite Skills or Knowledge
Typical readers should understand AT&T computer systems, switches, and
hardware and software installation procedures. AT&T provides and recommends
INTUITY system training for customers. Customers should be familiar with the
NEAX switch or contact their switch vendor.
Document Organization
■Chapter 1, "Introduction and Requirements for Integration", explains the
INTUITY configuration and includes a component connectivity diagram
that shows you each component in the configuration. The chapter also
contains a hardware and software component checklist.
■Chapter 2, "Switch Integration Device Basics", explains the basic
components of the SID and how to use the system
forms or screens. The
chapter contains SID hardware component descriptions and illustrations,
menu, edit, and action form explanations, and provides basic help
functions.
■Chapter 3, "Switch Integration Planning", helps you plan, track, and record
the switch integration. The chapter includes instructions for completing
SID and switch integration worksheets that you use throughout the
document as you complete the integration.

Issue 2 December 1995 xiii
About This Document
■Chapter 4, "Hardware Installation", describes the installation of the SID,
cables to the switch, and cables to the INTUITY system. This chapter only
contains information for installing the hardware components required for
the integration.
■Chapter 5, "Installing SID Software on the INTUITY System", contains
instructions for installing the INTUITY system software required to
integrate with the NEAX 2400 switch.
■Chapter 6, "Administering the INTUITY System for the NEAX Integration",
contains instructions for administering an INTUITYsystem to integrate with
the switch. The chapter includes instructions for setting the message
waiting lamp parameters, setting the switch interface parameters, and
associating the application and the switch interface.
■Chapter 7, "NEAX 2400 Switch Administration", contains information and
instructions for administering a NEAX 2400 MCI switch to work with an
INTUITY system.
■Chapter8, "SwitchIntegrationDevice Administration", contains information
and instructions for administering the SID to work with the INTUITY
system.
■Chapter9,"AcceptanceTests", provides instructions for the switch
administration you must perform before you can continue with the
acceptance tests.
■Chapter10, "Cut-to-Service", provides instructions for the switch
administration you must perform before you can continue with
cut-to-service.
■Appendix A, "Troubleshooting and Error Logs", provides troubleshooting
information to help you isolate and correct integration problems.
■Appendix B, "Using Views During Integration", provides information about
the SID real-time views of the integration process.
■Appendix C, "Switch Administration for INTUITYLodging", provides switch
administration procedures if you have INTUITY Lodging.
The document also includes a list of common abbreviations, a glossary, and an
index.

xiv Issue 2 December 1995
About This Document
How to Use this Document
This document provides additional information you need to know when
integrating a NEAX switch with an INTUITY system. Use this document as
additional information with the following documents:
■ INTUITY MAP/5 Hardware Installation, 585-310-146
■ INTUITY MAP/40 Hardware Installation, 585-310-138
■ INTUITY MAP/100 Hardware Installation, 585-310-139
■ INTUITY Software Installation, 585-310-140
Do not perform any tasks in this document until you complete the required tasks
in the installation documents.
Conventions Used
The following conventions were used in this book:
■Rounded boxes represent keyboard keys that you press.
For example, an instruction to press the enter key is shown as follows:
Press .
■Square boxes represent phone pad keys that you press.
For example, an instruction to press zero on the phone pad is shown as
follows:
Press .
■The word “enter” means to type a value and press .
For example, an instruction to type y and press is shown as follows:
Enter y to continue.
■Commands and text you type or enter appear in bold.
■Values, instructions, and prompts that you see on the screen are shown as
follows:
Press any key to continue.
■Variables that the system supplies or that you must supply are shown in
italics . For example, an error message including one of your filenames is
shown as follows:
The file
filename is formatted incorrectly
■The sequence of menu options that you must select to display a specific
screen is shown as follows:
ENTER
0
ENTER
ENTER

Issue 2 December 1995 xv
About This Document
Begin at the Administration menu, and select the following sequence:
In this example, you would first access the Administration menu. Then you
would select the Voice System Administration option to display the Voice
System Administration menu. From that menu, you would select the Voice
Equipment option to display the Voice Equipment screen. For information
about how to select a menu option, see
> Voice Equipment
> Voice System Administration

xvi Issue 2 December 1995
About This Document
Trademarks and Service Marks
The following trademarked products may be mentioned in this book:
Product Name Company
5ESS™ Registered trademark of AT&T
AT™ Trademark of Hayes Microcomputer Products, Inc.
AUDIX® Registered trademark of AT&T
BT-542B™ Trademark of BusLogic Inc.
COMSPHERE® Registered trademark of AT&T Paradyne Corp.
CONVERSANT® Voice Information System Registered trademark of AT&T
DEFINITY® Registered trademark of AT&T
Dterm™ Trademark of NEC Telephones, Inc.
Equinox™ Trademark of Equinox Systems, Inc.
INTUITY™ Trademark of AT&T
MD110® Registered trademark of Ericsson, Inc.
MEGAPLEX™ Trademark of Equinox Systems, Inc.
MEGAPORT™ Trademark of Equinox Systems, Inc.
Meridian™ Trademark of Northern Telecom Limited
Microcom Networking Protocol® Registered trademark of Microcom, Inc.
NEAX™ Trademark of NEC Telephone, Inc.
NEC® Registered trademark of NEC Telephones,Inc.
Northern Telecom® Registered trademark of Northern Telecom Limited
ORACLE™ Trademark of Oracle Corporation
Paradyne® Registered trademark of AT&T
Phillips® Registered trademark of Phillips Screw Company
SL-1™ Trademark of Northern Telecom Limited
TMI™ Trademark of Texas Micro Systems, Inc.
UNIX® Registered trademark of UNIX Systems Laborato-
ries, Inc.
VT100™ Trademark of Digital Equipment Corporation

Issue 2 December 1995 xvii
About This Document
Related Resources
In addition to this book, you may need to reference the following books:
Title Order Number
INTUITY System Description 585-310-211
INTUITY AUDIX Feature Descriptions 585-310-212
INTUITY Documentation Guide 585-310-540
Migration to the INTUITY System 585-310-602
INTUITY New System Planning 585-310-603
INTUITY MAP/5 Hardware Installation 585-310-146
INTUITY MAP/5 Installation Checklist 585-310-147
INTUITY MAP/40 Hardware Installation 585-310-138
INTUITY MAP/40 Installation Checklist 585-310-141
INTUITY MAP/100 Hardware Installation 585-310-139
INTUITY MAP/100 Installation Checklist 585-310-137
INTUITY Software Installation 585-310-140
INTUITY Integration with System 75 and DEFINITY Communications
System G1and G3
585-310-214
INTUITY Integration with System 85 and DEFINITY Communications
System G2
585-310-215
INTUITY Integration with 5ESS 585-310-219
INTUITY Integration with DMS-100 585-310-220
Integration with NEAX 585-310-216
INTUITY AUDIX Digital Networking Administration 585-310-533
AMIS Analog Networking 585-300-512
INTUITY Intro Voice Response 585-310-716
INTUITY Platform Administration and Maintenance 585-310-534
INTUITY AUDIX Announcement Customization- American English 585-310-535
INTUITY AUDIX Announcement Customization-
British English
585-310-536
INTUITY AUDIX Announcement Customization- Latin Spanish 585-310-537

xviii Issue 2 December 1995
About This Document
How to Make Comments About This
Book
A reader comment card is behind the title page of this book. While we have tried
to make this book fit your needs, we are interested in your suggestions for
improving it and urge you to complete and return a reader comment card.
If the reader comment card has been removed, send your comments to:
AT&T
Product Documentation Development Department
Room 22-2C11
11900 North Pecos Street
Denver CO 80234-2703
Please include the title and order number of this book.
INTUITY AUDIX Announcement Customization- French Canadian 585-310-538
AUDIX Administration and Data Acquisition Package 585-302-502
A Portable Guide to Voice Messaging 585-300-701
Voice Messaging Quick Reference 585-300-702
Multiple Personal Greetings Quick Reference 585-300-705
Voice Messaging Wallet Card 585-300-704
Outcalling Quick Reference 585-310-721
Voice Messaging Business Card Stickers 585-304-705
Voice Messaging Subscriber Artwork Package 585-310-724
Title Order Number

Issue 2 December 1995 1-1
1
Introduction and Requirements for
Integration
This chapter describes and defines requirements for the NEC NEAX 2400 MCI
switch integration with an INTUITY Messaging System. The chapter includes
diagrams and checklists that show the configuration for INTUITY Messaging
System.
To create an integrated environment between INTUITY Messaging System and
an NEC NEAX 2400 MCI switch, AT&T uses an electronic box called a Switch
Integration Device (SID). The SID operates as a protocol converter between the
switch and the INTUITY Messaging System, converting NEAX 2400 call
information into Simplified Message Desk Interface (SMDI) format and sending
the information to the application. The SID does not restrict any switch features.
For the SID to perform integrated call transactions, the switch must contain a
Message Center Interface (MCI) link. The MCI link provides an RS-232
connection between the NEAX 2400 and the SID. The NEAX 2400 sends call
information to the SID through the MCI link.
All channels reserved for the INTUITY Messaging System must be administered
in a Uniform Call Distribution (UCD) group. The first channel in the UCD serves
as the
forwarding or central number for INTUITY Messaging System subscribers.
After administering the switch, all covered and forwarded calls transfer to the first
channel or central number of the UCD group. If the first channel is busy, the
system searches through the other members of the UCD group until the system
finds an open channel. Figure 1-1 shows you an example of an incoming call and
the hunting process.

1-2 Issue 2 December 1995
Introduction and Requirements for Integration
Figure 1-1 UCD Group Hunting Process
By administering the UCD group, you enable the switch to support the following
features.
■Calling party information for incoming calls
■Call forward to a personal extension
■Set and cancel message waiting indications
Subscribers also use the UCD central number to access the INTUITY Messaging
System.
Before you connect the NEAX 2400 MCI to the SID and the INTUITY System,
confirm that you have all required hardware and software integration
components. This chapter provides you with hardware and software diagrams,
checklists, and explanations. Use the information to confirm that you have all
required integration components.
Completed Call
Incoming call sent
to the 1st extension
of the UCD Group.
The extension is busy.
1.
The call Hunts
to the next
extension which
is also busy.
2.
5001
BUSY
5002
BUSY
5003
OPEN
5004
The call finds an
open extension.
The call is completed
using the open extension.
3.

Issue 2 December 1995 1-3
Safety Considerations
Safety Considerations
!CAUTION:
Electrostatic discharge damages electronic equipment. Do not touch any
electronic component until you properly ground yourself.
To prevent damage to the equipment and yourself, follow these precautions:
■Familiarize yourself with the procedures necessary to prevent electrostatic
damage to equipment.
■Shut off all power and remove all cables from equipment.
■Properly ground a work mat and wrist strap.
■Place the equipment on the work mat.
■Place the grounded wrist strap on your bare wrist. The wrist strap must
contact your bare skin directly.
Do not wear the wrist strap over your
clothes.
Factory Assembled Systems
The factory performs assembly, load, and test (ALT) processes for most of the
INTUITY hardware and software before shipping the system to the site. Use the
information in this chapter to confirm that the system contains the hardware and
software for your configuration.
After checking the installed hardware and software, perform all tasks not
completed during ALT, such as connecting the voice and data lines, setting up
and cabling the peripherals, and installing the switch communications software.
Use one of the following checklists to make sure you complete all necessary
tasks:
■ INTUITY MAP/5 Installation Checklist, 585-310-147
■ INTUITY MAP/40 Installation Checklist, 585-310-137
■ INTUITY MAP/100 Installation Checklist, 585-310-141

1-4 Issue 2 December 1995
Introduction and Requirements for Integration
Determining the Placement of the SID
The Switch Integration Device (SID) and the MAP/5, MAP/40, or MAP/100
represent
local devices. Place the SID and the MAPin the same area and close
enough together so the RS-232 cable supplied with the SID can connect to the
computer. During installation, the AT&T technician will place the SID and the
MAP in the location specified by the customer.
For the link between the MCI port and the INTUITY System, AT&T uses an
Electronic Industries Association (EIA) RS-232-C serial data electrical interface.
AT&T supplies an EIA standard RS-232 cable with a 25-pin connector. You
cannot directly connect the cable to the switch.The MCI porton the backplane of
the switch has a 25-pair connector. AT&T supplies the 25-pair to 25-pin adaptor
required to connect the RS-232 cable to the backplane of the switch. The
customer or the switch vendor representative must connect the adaptor to the
switch. AT&T assumes responsibility only for the RS-232 cable that connects to
the SID.
If the distance from the switch to the SID is longer than the RS-232 cable
reaches, you, the customer, must supply a cable that attaches between the AT&T
supplied cable and the NEAX2400 MCI port adaptor. Use a cable that meets the
EIA RS-232 standards, including the 50 feet maximum cable length. Failure to
meet EIA communication standards may cause data transmission errors. If you
cannot reach the switch with the 50 feet maximum cable length, you, the
customer, must determine and engineer a method of connecting the SID and the
switch, such as using a limited-distance modem. AT&Tdoes not recommend any
particular methods.