NEC ElectraElite IPK User manual

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Single Line Telephone
User Guide

Table of Contents
General Information .....................................................................1
Quick Reference Guide .................................................................1
Answering Calls ............................................................................2
Ringing Calls ..............................................................................................2
Call Alert Notification ..................................................................................2
Placing Calls .................................................................................3
Internal Calls ..............................................................................................3
Outside Calls ..............................................................................................3
Last Co/PBX Number Redial ......................................................................3
Station/System Speed Dial .........................................................................3
Trunk Queuing ............................................................................................4
Holding Calls ................................................................................4
Exclusive Hold ............................................................................................4
Transferring Calls .........................................................................4
Conference ....................................................................................5
Conference Bridge ........................................................................5

Call Park ....................................................................................... 6
Retrieving A Parked Call ............................................................................6
Tone Override ............................................................................... 6
Voice Over ..................................................................................... 7
Call Forwarding ........................................................................... 7
From Your Station ......................................................................................7
Call Forward All Split/Centrex From Your Station ......................................8
Call Forward Busy/no Answer (CFW B/NA) From Your Station .................8
Call Forward Busy/No Answer or All Split/Centrex From a Destination .....9
Paging ........................................................................................... 9
Meet-Me Answer ......................................................................................10
Call Pickup .................................................................................. 10
Call Pickup System ..................................................................................10
Call Pickup Direct .....................................................................................10
Do Not Disturb ............................................................................ 11
Account Code Entry ................................................................... 11
Account Code Forced/Verified/Unverified ................................ 11
Place An Outside Call ..............................................................................11
ACD/UCD ................................................................................... 12
Programming Station Speed Dial .............................................. 12

1
GENERAL INFORMATION
The following should be considered when reviewing this User Guide:
❍Access to many features is based on system assignments. Some access
codes may vary from those stated in this user guide and not all features
may be available from your telephone.
❍The Flash or Tap key located on certain models of Single Line Telephones
can be used in place of the hookswitch.
QUICK REFERENCE GUIDE
Outside Calling:
Outside Call Dial 9
 Telephone Number
Last CO/PBX Number Redial Dial
,
Speed Dial Dial 77  Dial 00~99
Trunk Queue Receive Trunk Busy Indication
 Dial 78
Internal Calling:
Station Call Dial Station Number
Tone Override Reach Busy Station
 Dial ,
Voice Over Originate Reach Busy Station  Dial 6
Quick Transfer to Voice Mail Dial Station Number
 7
With A Call In Progress:
Hold Hookswitch
Transfer Hookswitch
 Dial Station Number
Quick Transfer to Voice Mail Hookswitch
 Dial Station Number  7
Conference Hookswitch
 Place 2nd Call  Hookswitch
Call Park System Set: Hookswitch
 Dial 4 ,  Dial 0~9
Retrieve: Dial 4 #
 Dial 0~9
Voice Over Answer Receive Voice Over
 Replace handset 
Lift handset  Converse
From the Intercom:
Internal Paging Dial 51~54
 Page

2
ANSWERING CALLS
R INGING C ALLS
❍Lift handset.
❍Converse.
Note:1 Distinctive ringing tones are provided for internal and outside calls.
Note:2 When assigned the Delayed Ringing feature, incoming calls will first ring at a
primary station If the call is unanswered after a preprogrammed time interval,
calls will also ring at the assigned secondary station.
C ALL A LERT N OTIFICATION
With a call in progress:
❍Receive Call Alert Notification.
❍Replace handset to disconnect the present call.
❍Lift handset to converse with second call.
External Paging Dial 55~59  Page
Call Pickup Dial 68 for All Calls
6
, for CO/PBX Calls
Call Pickup Direct Dial 67
 Dial Station Number
Call Forward Set: Dial 41 for Forward All
 Dial
Destination
43 for Busy/No Answer
Cancel: Dial 42 for Forward All
44 for Forward Busy/No Answer
Programming Speed Dial Dial 76
 Dial 80~99  Dial Trunk
Access Code
 Dial telephone number

3
PLACING CALLS
I NTERNAL C ALLS
❍Lift handset.
❍Dial station number or 0 for the attendant.
Note:1 When calling a multiline telephone, dialing 1 after the station number will
change ringing to voice or voice to ringing.
Note:2 To directly access a personal voice mailbox, dial 7 after dialing the station
number.
O UTSIDE C ALLS
❍Lift handset.
❍Dial trunk access code, i.e. 9.
❍Dial telephone number.
❍Converse.
L AST C O /PBX N UMBER R EDIAL
❍Lift handset.
❍Dial Last Number Redial code , .
❍Converse.
S TATION /S YSTEM S PEED D IAL
❍Lift handset.
❍Dial Speed Dial code 77.
❍Dial Speed Dial Memory location:
❏Station Speed Dial 80~99.
❏System Speed Dial 00~79.
❍Converse.

4
T RUNK Q UEUING
Upon receiving busy tone when all outside lines are busy:
❍Dial Trunk Queue set code 78.
❍Replace handset.
Note: When an outside line is available, your telephone will ring; lift handset and place
call (no need to dial Trunk Access code).
HOLDING CALLS
E XCLUSIVE H OLD
With a call in progress:
❍Press Hookswitch.
Note:1 Replacing the handset when a call is on hold will cause the held call to
immediately ring your station.
Note:2 Once a call is placed on hold, the telephone can be used to place another
internal or outside call or access a feature (i.e. Call Pickup). Replace handset to
return to the original party.
TRANSFERRING CALLS
With a call in progress:
❍Press Hookswitch.
❍Dial station number.
❍Announce call (optional).
❍Replace handset.
Note:1 If the called station is busy, replacing handset will initiate a camp-on. An
unanswered camp-on or ring transferred call will recall to your telephone after a
preprogrammed time interval.
Note:2 To return to the original party, press Hookswitch twice.
Note:3 To transfer a call directly to a personal voice mailbox, dial 7 after dialing the
station number.

5
CONFERENCE
With an internal call in progress:
❍Press Hookswitch.
❍Place second call (internal or outside).
❍Announce conference.
❍Press Hookswitch to establish conference.
Note:1 Repeat above procedure to add a fourth party.
Note:2 No more than 1 outside party can participate in a conference.
Note:3 A conference may be placed on Hold by pressing Hookswitch. Replacing the
handset will cause the conference call to ring your telephone.
CONFERENCE BRIDGE
Start a conference call from an internal extension:
❍Call a Conference Bridge extension.
❍When the voice prompt is heard, enter the password and press #.
❍Start the conference call.
Start a conference call from an off premise location:
❍Call a line that is directed to the Conference Bridge.
❍When the voice prompt is heard, enter the password and press #.
❍Start the conference call.
Start a conference call from an incoming CO call using an Automated
Attendant:
❍Call an outside line that is answered by an Automated Attendant.
❍Dial the extension of the Conference Bridge.
❍When the voice prompt is heard, enter the password and press #.
❍Start the conference call.

6
Start a conference call from an incoming CO call using an Attendant:
❍Call the attendant, and ask to be transferred to a Conference Bridge
extension.
❍Wait until the transfer is complete.
❍When the voice prompt is heard, enter the password and press #.
❍Start the conference call.
Note: Default passwords: Conference #1= 0001. Conference #2= 0002.
CALL PARK
With a call in progress:
❍Press Hookswitch.
❍Dial Call Park set code 4 , .
❍Dial Call Park location 0~9.
❍Replace handset.
Note: If the dialed Call Park location is busy, dial another Call Park location (0~9).
R ETRIEVING A P ARKED C ALL
❍Lift handset.
❍Dial Call Park retrieval code 4 #.
❍Dial Call Park location 0~9.
❍Converse.
TONE OVERRIDE
When calling a busy multiline telephone:
❍Dial Tone Override code , .
❍Wait for signaled party to answer.

7
VOICE OVER
Originate/Answer
CALL FORWARDING
F ROM Y OUR S TATION
Set/Cancel:
Originate Answer
When calling a busy telephone: With a call in progress:
❍Dial Voice Over code 6.❍Receive Voice Over announcement.
❍Announce message. Replace
handset; first call is terminated.
❍Lift handset when phone rings.
❍Converse with Voice Over originator.
Set Cancel
❍Lift handset. ❍Lift handset.
❍Dial Call Forward set code: ❍Dial Call Forward cancel code:
❏Forward All 41 ❏Forward All 42
❏Forward Busy/No Answer 43 ❏Forward Busy/No Answer 44
❍Dial destination station number
or voice mail or trunk access
code and outside number.
❍Replace handset.
❍Replace handset.
Note: While set, Call Forward - All overrides Call Forward - Busy/No Answer
setting.

8
C ALL F ORWARD A LL S PLIT /C ENTREX F ROM Y OUR S TATION
Set/Cancel:
C ALL F ORWARD B USY / N O A NSWER (CFW B/NA) F ROM Y OUR S TATION
Set/Cancel:
Set Cancel
❍Lift handset. ❍Lift handset.
❍Dial Call Forward - All Split set
code: ______. ❍Dial Call Forward - All Split cancel code: ______ .
❍Dial 1 for internal, 0 or external or
2 for Centrex. ❍Dial 1 for internal, 0 or external or 2 for Centrex.
❍Dial the destination number. ❍Dial the destination number 7.
❍Replace the handset. ❍Replace the handset.
Set Cancel
❍Lift handset. ❍Lift handset.
❍Dial Call Forward - Busy/No
Answer Split set code: ______ . ❍Dial Call Forward - Busy/No Answer Split cancel
code: ______ .
❍Dial 1 for internal, 0 or external
or 2 for Centrex. ❍Dial 1 for internal, 0 or external or 2 for Centrex.
❍Dial the destination number. ❍Dial the destination number.
❍Replace the handset. ❍Replace the handset.

9
C ALL F ORWARD B USY /N O A NSWER OR A LL S PLIT /C ENTREX F ROM A D ESTINATION
Set/Cancel:
PAGING
❍Lift handset.
❍Dial Paging code:
❍Page.
❍Wait for Meet-Me Answer or replace handset.
Set Cancel
❍Lift handset. ❍Lift handset.
❍Dial Call Forward - Busy/No
Answer or All Split set code:
______ .
❍Dial Call Forward - Busy/No
Answer or All Split cancel
code: ______ .
❍Dial 1 for internal, 0 or external
or 2 for Centrex. ❍Dial 1 for internal, 0 or external or 2 for Centrex.
❍Dial CAR key or station number
to be forwarded. ❍Dial CAR key or station number to be un-forwarded.
❍Dial the destination number. ❍Dial the destination number.
❍Replace the handset. ❍Replace the handset.
Internal External
All Zones 51 All Internal and External 59
Zone A 52 All Zones 55
Zone B 53 Zone A 56
Zone C 54 Zone B 57
Zone C 58

10
M EET -M E A NSWER
❍Lift handset.
❍Dial Meet-Me Answer code:
❏Internal Page 5 ,
❏External Page 5#
❍Converse.
CALL PICKUP
C ALL P ICKUP S YSTEM C ALL P ICKUP D IRECT
Upon hearing ringing at another
telephone: Upon hearing ringing or voice announcement at another
telephone:
❍Lift handset. ❍Lift handset.
❍Dial Call Pickup Code:
❏All Calls 68
❏CO/BX Line 6 ,
❏Night Call Pickup 69
❍Dial Call Pickup Direct Code 67.
❍Converse. ❍Dial the station number of the
telephone to be answered.
❍Converse.

11
DONOT DISTURB
Set/Cancel:
ACCOUNT CODE ENTRY
With an outside call in progress:
❍Press Hookswitch.
❍Dial Account Code Entry Code ______.
❍Dial Account Code (16 digits maximum).
❍Press Hookswitch to return to held call.
ACCOUNT CODE FORCED/VERIFIED/UNVERIFIED
P LACE A N O UTSIDE C ALL
❍Lift handset.
❍Dial Forced Account Access Code _____.
❍Dial Forced Account Code _____ (up to 13 digits).
❍Dial trunk access code i.e. 9and outside number.
Note:1 When calling from a station that is assigned the Account Code Forced/Verified
feature, outgoing calls will only be processed after the dialed Account Code is
verified.
Note:2 When calling from a station that is assigned the Account Code Forced/
Unverified feature, outgoing calls will only be processed after the Unverified
Account Code is dialed.
Set Cancel
❍Lift handset. ❍Lift handset.
❍Dial DND set code: 40.❍Dial DND cancel code: 42.
❍Replace the handset. ❍Replace the handset.

12
ACD/UCD
Log On/Log Off
Break Mode
PROGRAMMING STATION SPEED DIAL
❍Lift handset.
❍Dial Speed Dial Program code 76.
❍Dial Speed Dial Memory location 80~99.
❍Dial trunk access code i.e. 9 (if necessary).
❍Dial telephone number to be stored.
❍Replace handset.
Log On Log Off
❍Lift handset. ❍Lift handset.
❍Dial access code ______ . ❍Dial access code ______ .
❍Dial 1.❍Dial 2.
❍Replace the handset. ❍Replace the handset.
Set Cancel
❍Lift handset. ❍Lift handset.
❍Dial DND set code: 40.❍Dial DND cancel code: 42.
❍Replace the handset. ❍Replace the handset.
Note: Break Mode is only available while an agent is logged on.

780314
© 2003 NEC America, Inc.
The material contained herein is subject
to change without prior notice at the sole
discretion of NEC America, Inc.
Electra Elite is a registered trademark of
NEC Corporation.
Document Revision 1
For more information contact:
NEC America, Inc.
6555 N State Highway 161
Irving, TX 75039-2402
www.cng.nec.com